What do past guests say about ibis Gading Serpong?

Traveloka users who have stayed at ibis Gading Serpong have praised its Location, Cleanliness, Room Comfort.

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ibis Gading Serpong

Name: ibis Gading Serpong
Address: Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jalan Boulevard Gading Serpong, Banten, 15810, Indonesia
Rating: 8.4

Hotels

8.4

/10

Very Good

5,166 reviews

What Guests Say About Their Stay

Staff Friendliness (102)

Bedroom (92)

Accessibility (89)

Room Space (80)

Galih S.

10.0

/ 10

The service was excellent. The rooms were cleaned and tidied daily without being asked. All the staff and housekeeping were friendly and professional. The restaurant was clean and well-maintained. I found breakfast to be different every day.

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I***a

10.0

/ 10

I was very satisfied staying at this hotel! The service was friendly, the room was clean and comfortable, the amenities were complete, and the atmosphere was very peaceful. The breakfast was delicious and varied. The location is also strategic, close to everything. Overall, it was a pleasant stay and I will definitely come back again if I am in this city! 🌟 Plus, the massage was really good.

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Bong K.

8.5

/ 10

The staff is friendly and efficient, the rooms are comfortable (including the mattress, cleanliness, and space), the facilities are good (such as a delicious breakfast), and the location is strategic.

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Lily W.

10.0

/ 10

Surprise 🤩 senang sekali rasanya saat menemukan ada guling di dalam kamar untuk melengkapi bantalnya 😍 (karena jarang ada hotel yang menyiapkan bantal guling sekaligus). Duh berasa homy banget. Kamar bersih dan oke. Pas dapat city view yang cantik di kala pagi dan malam hari. Sarapan-nya enak dan banyak pilihan menu. Staff hotel ramah dan gercep. Recommended banget lah pokoknya. Buat Ibis Gading Serpong, terima kasih sudah memberikan yang terbaik buat pelanggan. Sukses terus dan kiranya Tuhan memberkati kalian semua ❤🙏.

Ruth A.

8.5

/ 10

Kamar bersih dan nyaman, dapat city view sesuai permintaan jadi orang tua saya bisa lihat kembang api dari kamar. Makanannya pun juga enak-enak. Next liburan bakal balik lagi. Terima kasih Ibis Gading Serpong.

In the Area

See Map

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

24-Hour Front Desk

Parking

WiFi

Staying at ibis Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in ibis Gading Serpong

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What's around ibis Gading Serpong

Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810

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Discover More About ibis Gading Serpong

Discover ibis Gading Serpong: Your Gateway to Banten's Charms

Welcome to ibis Gading Serpong, a fantastic choice for travellers seeking comfort, convenience, and a touch of local flavour in the vibrant region of Banten, Indonesia. Whether you're here for business or a leisurely escape, ibis Gading Serpong offers a welcoming atmosphere and excellent amenities to make your stay truly memorable. Room rates at ibis Gading Serpong start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

ibis Gading Serpong Location

Nestled in the bustling district of Gading Serpong, ibis Gading Serpong is strategically positioned to offer easy access to the area's key attractions and business hubs. Located at Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Tangerang, Banten, Indonesia, 15810, the hotel is approximately a 45-minute drive from Soekarno-Hatta International Airport (CGK), making it a convenient choice for both domestic and international travellers. The surrounding area buzzes with a vibrant café culture, popular shopping centres, and entertainment venues, offering plenty to explore right on your doorstep. Imagine stepping out and finding yourself amidst lively weekend markets or a short drive from serene natural escapes – that's the Gading Serpong experience.

ibis Gading Serpong Facilities & Services

Facilities for guests at ibis Gading Serpong are designed to cater to every need, ensuring a comfortable and enjoyable stay.

A refreshing outdoor swimming pool, perfect for a dip to beat the tropical heat. Operating hours are from 7:00 AM to 7:00 PM daily.
A well-equipped fitness centre to keep up with your workout routine. Open from 6:00 AM to 9:00 PM daily.
Complimentary Wi-Fi throughout the hotel, keeping you connected at all times.
On-site parking is available for guests, offering secure and convenient access to your vehicle.
24-hour front desk service to assist you with any queries or requests at any time.
A business centre with printing and fax facilities for our corporate guests.
Daily housekeeping services to ensure your room is always tidy and comfortable.

ibis Gading Serpong Room Types

Discover a range of comfortable and modern accommodation options with the diverse room types of ibis Gading Serpong. Each room is thoughtfully designed to provide a relaxing sanctuary after a day of exploration or work.

Standard Room:
These well-appointed rooms offer a comfortable stay with essential amenities. Available in non-smoking. Some rooms may feature a bathtub for added relaxation.
Deluxe Room:
For those seeking a little extra, the Deluxe Rooms provide enhanced comfort and space. Enjoy city views from your room. Available in non-smoking. Bathtub available in select rooms.
Family Room:
Ideal for travellers with children, these spacious rooms are designed to accommodate families comfortably. Available in non-smoking.

All rooms at ibis Gading Serpong are strictly non-smoking, adhering to health and comfort standards. While pet-friendly accommodations are not standard, please inquire directly with the hotel for any specific arrangements or policies.

ibis Gading Serpong Dining & Restaurants

Indulge your taste buds at the dining venues within ibis Gading Serpong, offering a delightful culinary journey.

ibis Kitchen Restaurant:
Start your day with a delicious breakfast buffet featuring a variety of local and international dishes. For lunch and dinner, enjoy a selection of Indonesian and Western favourites. Estimated price per person for a main course is AUD $15-25. Operating hours: Breakfast 6:30 AM - 10:00 AM, Lunch 12:00 PM - 2:30 PM, Dinner 6:00 PM - 10:00 PM.
ibis Bar:
Unwind with a refreshing drink at the hotel bar. Choose from a selection of cocktails, local beers, and non-alcoholic beverages. Perfect for a casual evening. Estimated price per drink is AUD $7-12. Operating hours: 11:00 AM - 11:00 PM.

ibis Gading Serpong Nearby Attractions and Activities

Explore the vibrant surroundings of ibis Gading Serpong with these popular nearby attractions and activities.

Summarecon Mall Serpong:
A premier shopping destination offering a wide array of retail outlets, dining options, and entertainment facilities.
Scientia Square Park:
A family-friendly recreational park featuring interactive exhibits, playgrounds, and green spaces, perfect for a day out.
Gading Raya Golf Club:
For golf enthusiasts, this well-maintained golf course offers a challenging and enjoyable round.
Ocean Park BSD:
A popular water theme park providing thrilling rides and water-based fun for all ages.
Pasar Modern BSD:
Experience local life and savour authentic Indonesian street food at this bustling traditional market.

If you are looking for other activities around ibis Gading Serpong, check out the best deals on Traveloka: Recommended activities in Tangerang!

How to Get to ibis Gading Serpong from the Airport

Navigating your journey from Soekarno-Hatta International Airport (CGK) to ibis Gading Serpong is straightforward, with several convenient options available. Understanding how to get to ibis Gading Serpong ensures a smooth start to your trip.

Airport Transfer Service of ibis Gading Serpong:
The hotel can arrange a private airport transfer service for your convenience. This is a hassle-free option, especially if you have a lot of luggage. The estimated cost for this service is around AUD $30-40, depending on the vehicle type. You can book this directly through the hotel or via Traveloka.
Ride-hailing Service:
Numerous ride-hailing services operate from the airport. Simply follow the signs to the designated pick-up zones. The journey to ibis Gading Serpong typically takes 45 minutes to an hour, with fares ranging from AUD $15-25, depending on traffic.
Taxi:
Metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. The cost is comparable to ride-hailing services.

For seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at ibis Gading Serpong

Choosing ibis Gading Serpong means opting for a blend of comfort, convenience, and value. With excellent room availability at ibis Gading Serpong, you're sure to find the perfect option for your needs.

Prime Location:
Situated in the heart of Gading Serpong, offering easy access to shopping, dining, and entertainment.
Comfortable Accommodation:
Well-appointed rooms designed for a relaxing stay.
Excellent Facilities:
Enjoy the swimming pool, fitness centre, and complimentary Wi-Fi.
Convenient Dining:
On-site restaurant and bar offering a variety of culinary delights.
Value for Money:
Competitive pricing combined with quality service.

Ready to experience the best of Banten? Booking ibis Gading Serpong is simple and rewarding. For the best rates and a seamless booking experience, visit Traveloka. Book budget hotels in Banten and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in ibis Gading Serpong

Bar, Cafe and Lounge

Entertainment Facility

Lobby

Exterior

Others

Public Facilities

Parking
WiFi in public area

Transportation

Bus/truck parking

Hotel Services

24-hour Receptionist

In-room Facilities

Accommodation Policy & General Information in ibis Gading Serpong

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Number of floors in ibis Gading Serpong	16
Another facilities in ibis Gading Serpong	WiFi in public area, Bus/truck parking, 24-hour Receptionist, TV

Frequently asked questions about ibis Gading Serpong

What are available facilities at ibis Gading Serpong?

There are top facilites at ibis Gading Serpong such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at ibis Gading Serpong?

The standard check-in time at ibis Gading Serpong is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of ibis Gading Serpong?

ibis Gading Serpong has a 3.0-star rating.

How many floors does ibis Gading Serpong have?

ibis Gading Serpong has 16.

Does ibis Gading Serpong have parking?

Yes, ibis Gading Serpong does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

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ibis Gading Serpong reviews and ratings

Overall Ratings & Reviews ibis Gading Serpong

Traveloka (5,075)

Other sources (91)

8.5

Very Good

From 5,075 reviews

Provided by travellers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.5

People often mention about ibis Gading Serpong

All

Staff Friendliness (51)

Bedroom (47)

Bathroom (42)

Room Space (41)

Ambiance (40)

Accessibility (38)

Hotel Area (37)

Surroundings (33)

Distance to City Center (30)

Wifi (30)

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Traveller Reviews ibis Gading Serpong

Number of reviews per page

Customer reviews

Khairil M. H.

Leisure

10.0

/10

Reviewed 5 week(s) ago

This time I stayed at Ibis, the AC was not cold.

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Transit

8.7

/10

Reviewed 8 week(s) ago

The location is strategic. However, the toilets are very clean. They're full of grime, and amenities have to be requested before being provided.

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Accommodation's Reply

10 Apr 2026

Dear Valued Guest, Thank you for taking the time to share your feedback. I hope you had a better experience during your stay yesterday. However, from comments like this, we will learn from and improve. We strive to provide an excellent guest experience, and in this case, it's clear we didn't quite meet expectations. If you give us the opportunity to serve you again, I assure you we will do our utmost to provide the same outstanding experience that many of our guests have enjoyed. Sincerely, Ananto C. Cusumo - General Manager

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Dion H.

Transit

8.5

/10

Reviewed 9 week(s) ago

Not bad for overnight transit

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1 people find it helpful

Accommodation's Reply

10 Apr 2026

Dear Mr. Dion, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Ananto C. Cusumo - General Manager

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a***a

10.0

/10

Reviewed 10 week(s) ago

No pool, no gym, but it was a nice room.

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Accommodation's Reply

27 Mar 2026

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at ibis Gading Serpong. We appreciate your kind words about our room and are pleased to know that you found it comfortable. At the same time, we understand your note regarding the absence of pool and gym facilities. As part of the ibis brand concept, we focus on providing essential comfort, great value, and a convenient stay experience for our guests. We truly value your feedback and hope that the overall comfort of your stay left a positive impression. We look forward to welcoming you back again for another pleasant stay. Sincerely, Ananto C Kusumo - General Manager

Guest

9.4

/10

Reviewed 11 week(s) ago

Overall in good condition. Thanks

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Accommodation's Reply

20 Mar 2026

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you found your overall stay to be in good condition. Your satisfaction is important to us, and we truly appreciate your kind words. We look forward to welcoming you back to ibis Gading Serpong for another pleasant experience. Warm regards, Management Team ibis Gading Serpong

S***a

9.4

/10

Reviewed 12 week(s) ago

All good, not that far from ICE BSD

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Accommodation's Reply

12 Mar 2026

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and that ibis Gading Serpong's location is conveniently close to and easily accessible to the ICE BSD area. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Ananto c kusumo - General Manager

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M***s

Staycation

9.0

/10

Reviewed 12 week(s) ago

The staff was very friendly and helpful, and the location is strategically located in the Gading Serpong area. The room was exceptionally clean, but we had a bit of trouble adjusting the AC; it was too loud, and the controls seemed to be broken (we didn't complain because we were only staying one night).

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Accommodation's Reply

12 Mar 2026

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were friendly and helpful, and that you appreciated the hotel's excellent location in the Cading-Sepon area, as well as the cleanliness of your room. We also appreciate your feedback regarding the air conditioning settings in your room. We apologize for any inconvenience this may have caused. We have forwarded this feedback to our engineering team for investigation and improvement to prevent this from happening again. Thank you for your review. We hope to welcome you back to ibis Cading-Sepon for an even more comfortable stay in the future. Sincerely, Ananto C. Cusumo - General Manager

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T***a

Business

9.1

/10

Reviewed 14 week(s) ago

Parking is tight. So, valet parking is required, but even valet service takes a long time because they literally take turns coming and going. There are two front desk attendants on duty, but only one is serving, even though there's a queue. Toiletries must be requested at check-in; not all front desk attendants remember to provide them.

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Accommodation's Reply

01 Mar 2026

Dear Valued Guest, Thank you for taking the time to share your detailed review and feedback with us. We apologize for the inconvenience you experienced regarding the limited parking space and long waiting times for the valet parking service. We understand that this may affect your comfort, especially during peak hours. We have forwarded this feedback to the relevant team to evaluate our valet parking process for future improvements. We also regret your experience at the reception area, particularly regarding the queues and consistency of service, as well as the lack of information and facilities/restrooms during the check-in process. This is a significant issue for us, and we will follow up by clarifying and raising awareness among our team to ensure consistent service standards. Thank you for your constructive feedback. We greatly appreciate this, as it is part of our commitment to continuously improve the quality of our service, and we look forward to welcoming you back for a better experience at ibis Gading Serpong. Sincerely, Ananto c kusumo - General Manager

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Khairil M. H.

10.0

/10

Reviewed 16 week(s) ago

I like Ibis Gading Serpong the most if there is an office in Jakarta, it is the most stable.

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Accommodation's Reply

11 Feb 2026

Dear Mr. Khairil M. H, We are deeply honored that you choose our hotel as your first choice for every business trip to Jakarta. We are delighted to hear that ibis Gading Serpong consistently provides you with impressive and memorable experiences. Your trust and loyalty are a great driving force for our entire team to always provide the best service. We look forward to welcoming you back on your next business trip. Sincerely, Ananto C. Kusumo - General Manager

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f***a

10.0

/10

Reviewed 19 week(s) ago

Friendly hotel staff, clean rooms, delicious breakfast

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1 people find it helpful

Accommodation's Reply

19 Jan 2026

Dear Valued Guest, Thank you so much for your positive review! We are delighted that you enjoyed our friendly staff, clean rooms, and breakfast. Your feedback means a lot to us as we strive to provide the best possible experience for all our guests. We hope to welcome you back again soon! 🌟 Sincerely, Ananto c kusumo - General Manager

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Silvia V.

Staycation

10.0

/10

Reviewed 20 week(s) ago

The hotel is clean, the bathroom has a unique shape, the staff is friendly, the CS is also very good and friendly, but if you order food via GoFood or something similar, you can't leave it in the lobby.

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Ms. Sylvia V., Thank you for your review and feedback. We are pleased to hear that you were satisfied with the cleanliness of the hotel, the unique bathroom design, and the friendliness of all our staff and customer service team. However, we apologize for the inconvenience caused regarding our food storage policy for delivery services in the lobby. Your feedback is very important to us, as we will use it as a basis for evaluating guest comfort in the future. We hope to welcome you back to ibis Serpong for an even better experience. Sincerely, Ananto C. Cusumo - General Manager

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yudhi

9.7

/10

Reviewed 20 week(s) ago

Staff very friendly and helpful

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Accommodation's Reply

15 Jan 2026

Dear Yudhi, Thank you for your kind review. We are delighted to hear that you found our staff very friendly and helpful. Your appreciation means a lot to our team and motivates us to continue delivering the best service. We look forward to welcoming you back to ibis Serpong in the near future. Sincerely, Ananto C Kusumo - General Manager

P***i

8.5

/10

Reviewed 20 week(s) ago

The hotel is comfortable, cozy and clean.

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. P*i, Thank you for your review. We are delighted to hear that you found our hotel comfortable and clean. We hope you had a pleasant stay and we look forward to welcoming you back to ibis Serpong again in the future. Sincerely, Ananto c kusumo - General Manager

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B***i

Staycation

6.3

/10

Reviewed 20 week(s) ago

The bathroom smelled strongly of cigarettes, even though the room was non-smoking. Parking space is also limited, so if you bring a car and return to the hotel late at night, it will be difficult to find parking.

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Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. BI, Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding the cigarette smell in the bathroom, especially since this was a non-smoking room. This is certainly not in line with our comfort standards, and we will contact the relevant team immediately to ensure the room is clean and well-ventilated. Regarding the limited parking space, we understand the inconvenience you experienced, especially when returning to the hotel at night. We greatly appreciate your feedback, which will be used to evaluate and improve our services and facilities in the future. Thank you for sharing your experience, and we hope to provide you with a better stay on your next visit to ibis Serpong. Sincerely, Ananto C. Cusumo - General Manager

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a***s

6.5

/10

Reviewed 21 week(s) ago

Just arrived from the airport at 16.00 and was still asked to wait for almost an hour by the receptionist, the reason was that the room was not ready yet.

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. A*s, Thank you for your review, and we apologize for the inconvenience you experienced. We are very sorry that after arriving from the airport at approximately 4:00 PM, you had to wait almost an hour because your room was not ready, and the reception staff did not explain it clearly. This is certainly not our standard of service, especially after you have traveled and are tired. We will forward your feedback to the reception and housekeeping departments for serious consideration, in order to improve the room preparation process and communication with guests in the future and make it more professional. We hope that on your next stay, we can provide you with a more comfortable and pleasant stay at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

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Setiyawan

Staycation

10.0

/10

Reviewed 21 week(s) ago

Very comfortable, helps provide a resting place that makes you feel at home in the room.

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Accommodation's Reply

15 Jan 2026

Dear Mr. Setiyavan, Thank you for your positive review. We are delighted to hear that you felt comfortable and fully relaxed during your stay, and that you enjoyed your time in your room. Your satisfaction and comfort are our top priority. We hope to welcome you back to ibis Serpan again. Sincerely, Ananto C. Cusumo - General Manager

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D***d

Staycation

6.3

/10

Reviewed 22 week(s) ago

The shower leaked, the soap dish was about to fall off, the bed smelled.

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1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. D*d, Thank you for your review, and we apologize for the inconvenience you experienced. We are deeply saddened that the room conditions did not meet your expectations, such as the leaking shower, broken soap dispenser, and unpleasant odor on the bed. These issues do not reflect the standards of cleanliness and comfort we should provide to all our guests. We will immediately follow up with our housekeeping and maintenance teams to make improvements and conduct thorough inspections to prevent such incidents from happening again. We hope to welcome you back and provide you with a better stay experience at ibis Serpong. Sincerely, Ananto c kusumo - General Manager

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F***I

10.0

/10

Reviewed 22 week(s) ago

thank you for your service

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Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. F*I, Once again, we thank you for your trust in ibis Serpong Hotel. We greatly appreciate your positive feedback regarding the service we provided. We hope to continue providing you with a comfortable stay and look forward to welcoming you back in the future. Sincerely, Ananto C. Kusumo - General Manager

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Rizky M.

Staycation

9.7

/10

Reviewed 23 week(s) ago

Fast check-in and check-out, strategic location

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Rizky M, Thank you for your positive review. We are pleased to hear that you enjoyed our fast check-in and check-out process, as well as our strategic location. We hope these made your stay more convenient and enjoyable. We look forward to welcoming you back to ibis Serpong soon. Sincerely, Ananto C Kusumo - General Manager

I***I

Transit

10.0

/10

Reviewed 23 week(s) ago

Perfect and never disappoints in every transit of our business trips.

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3 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear Mr./Ms. I*I, Thank you for your positive review. We are delighted to know that ibis Serpong is a suitable choice and never disappoints on any business trip. Your satisfaction and trust are the greatest motivation for us to continue providing the best service. We hope to welcome you back again on your next business trip. Sincerely, Ananto C. Cusumo - General Manager

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.