Java Paragon Hotel And Residence

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8.5
/10
Very Good
6,838 reviews

What Guests Say About Their Stay

H***i

9.4
/ 10
It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

J***a

10.0
/ 10
Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.

F***y

10.0
/ 10
So comfortable, the hotel is strategically located and close to Ciputra World Mall. The hotel and rooms are clean, with complete amenities, even a hairdryer. The room is also quite spacious and has several power outlets. The hotel staff is friendly and very helpful. Breakfast is also quite good, with a wide variety of menus. All good 👌🏻
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A***e

10.0
/ 10
Always a regular staycation at Java Paragon, besides the comfortable place, the service is friendly and the breakfast is delicious, especially the pastries are my favorite.
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M***a

10.0
/ 10
The staff was very friendly and helpful. The cleanliness, oh my god, best of the best. Thank you for providing such a comfortable vacation.
In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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This accommodation offers:
Outdoor pool
Children pool
Swimming pool
Laundry service
Parking
Restaurant
Luggage storage
Elevator
Family room
Highlights at This Property
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Famous among Business Traveler
Located near Shopping Spot
Excellent Restaurant
Java Paragon Hotel And Residence is a 4-star hotels that has been welcoming guests since 1998. The accommodation went through a renovation in 2008. Java Paragon Hotel And Residence is part of Independent under Independent. There are 231 rooms spread across 22 floors.
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What's around Java Paragon Hotel And Residence

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
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Discover More About Java Paragon Hotel And Residence

Discover the exceptional comfort and convenience that awaits you at Java Paragon Hotel And Residence, a premier accommodation choice in Jawa Timur, Indonesia. This introduction aims to provide you with all the essential information you need to plan a memorable stay. Room rates at Java Paragon Hotel And Residence start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Java Paragon Hotel And Residence Location

Situated in the vibrant heart of Surabaya, Java Paragon Hotel And Residence is conveniently located at Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256. This prime location places you approximately 30 minutes from Juanda International Airport (SUB) and a mere 15 minutes from the city center, offering easy access to both business districts and popular tourist attractions. The atmosphere surrounding Java Paragon Hotel And Residence is one of sophisticated urban living, with the hotel nestled amidst a dynamic cityscape that offers a blend of modern amenities and cultural experiences. It’s an ideal base for exploring the rich heritage and bustling commercial hubs of Surabaya.

Java Paragon Hotel And Residence Facilities & Services

Facilities for guests at Java Paragon Hotel And Residence are designed to cater to every need, ensuring a comfortable and enjoyable experience. Our comprehensive services include:

  • A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 6:00 AM to 8:00 PM.
  • A well-equipped fitness center, available 24 hours a day, for guests who wish to maintain their workout routine.
  • A relaxing spa and wellness center offering a range of treatments to rejuvenate your body and mind. Operating hours are from 10:00 AM to 10:00 PM, with treatments starting from PHP 800.
  • A dedicated kids' club, providing a safe and fun environment for younger guests to enjoy. Open daily from 9:00 AM to 6:00 PM.
  • Complimentary high-speed Wi-Fi throughout the property, keeping you connected at all times.
  • On-site parking is available for guests, free of charge.
  • A 24-hour front desk service to assist with any queries or requests.
  • Room service, available from 6:00 AM to 11:00 PM, for your convenience.

Java Paragon Hotel And Residence Room Types

Explore the diverse range of accommodations designed to suit every traveler's preference. The room types of Java Paragon Hotel And Residence offer comfort and style, ensuring a restful stay. Options include:

  • Deluxe Room: Available with City View or Garden View. Non-smoking rooms are standard.
  • Executive Room: Offering enhanced amenities and a City View. Non-smoking rooms are standard.
  • Paragon Suite: A spacious option with a separate living area and City View. Non-smoking rooms are standard. Some suites feature a bathtub.
  • Family Suite: Ideal for families, these suites provide ample space and comfort with a City View. Non-smoking rooms are standard.

Please note that all rooms are designated as non-smoking. While we do not currently offer pet-friendly rooms, we are committed to maintaining a pristine environment for all our guests.

Java Paragon Hotel And Residence Dining & Restaurants

Savor a culinary journey at Java Paragon Hotel And Residence, where diverse dining options await. Our on-site establishments offer a delightful gastronomic experience:

  • The Paragon Restaurant: Our main dining venue, serving a delectable breakfast buffet from 6:00 AM to 10:00 AM, with an estimated price per person of PHP 350. Lunch and dinner offer an à la carte menu featuring international and local Indonesian cuisine.
  • Sky Lounge: Located on the rooftop, this stylish bar offers panoramic city views, perfect for enjoying evening cocktails and light snacks. Open from 5:00 PM to 1:00 AM.
  • Coffee Shop: A casual spot for a quick bite, coffee, or tea throughout the day. Open from 7:00 AM to 9:00 PM.

Java Paragon Hotel And Residence Nearby Attractions and Activities

Immerse yourself in the vibrant culture and attractions surrounding Java Paragon Hotel And Residence. Explore these popular destinations:

  • Tugu Pahlawan (Heroes Monument): A significant historical landmark commemorating the heroes of the Battle of Surabaya.
  • House of Sampoerna: A museum and former cigarette factory offering insights into Indonesia's tobacco heritage.
  • Surabaya Town Square (Sutos): A popular lifestyle and entertainment complex with shops, restaurants, and cafes.
  • Grand City Mall Surabaya: A large shopping mall offering a wide array of retail, dining, and entertainment options.
  • Ampel Mosque and Old City: A historic area known for its religious significance and traditional markets.

If you are looking for other activities around Java Paragon Hotel And Residence, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Java Paragon Hotel And Residence from the Airport

Navigating your journey to Java Paragon Hotel And Residence is straightforward, with several convenient options available. The airport transfer service of Java Paragon Hotel And Residence ensures a smooth arrival. Here’s how to get to Java Paragon Hotel And Residence:

  • Hotel Private Transfer: For ultimate convenience, pre-book a private car transfer directly through the hotel. This service offers a seamless pick-up from Juanda International Airport (SUB) directly to the hotel. Estimated cost: PHP 500 - PHP 700.
  • Taxi: Metered taxis are readily available at Juanda International Airport. Ensure the meter is used for a fair fare. Estimated cost: PHP 150 - PHP 250, depending on traffic.
  • Ride-hailing Service: You can also book a ride through a ride-hailing service from the airport. This is often a convenient and cost-effective option. Estimated cost: PHP 120 - PHP 200.

For a hassle-free journey, consider booking airport transfer services in advance, or arrange for the Java Paragon Hotel And Residence airport transfer upon arrival.

Summary of Why You Should Choose to Stay at Java Paragon Hotel And Residence

Choosing Java Paragon Hotel And Residence for your stay in Surabaya guarantees a blend of comfort, convenience, and excellent service. Here are the top reasons to make your booking:

  • Prime location in the heart of Surabaya, offering easy access to attractions and business districts.
  • A wide array of excellent facilities, including a swimming pool, fitness center, and spa.
  • Diverse and comfortable room types to suit all preferences.
  • On-site dining options that cater to various tastes.
  • Exceptional service from a dedicated and friendly staff.

Discover the best Room availability at Java Paragon Hotel And Residence and experience a truly memorable stay. For seamless Booking Java Paragon Hotel And Residence, visit Traveloka today!

Book budget hotels in Jawa Timur and enjoy competitive rates. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Java Paragon Hotel And Residence

Facility

  • Outdoor pool
  • Children pool
  • Swimming pool
Others Java Paragon Hotel And Residence
Others

Meals & Dining

  • Breakfast
  • Breakfast buffet
  • Café

Activity & Leisure

  • Massage
  • Health club
  • Sauna
  • Outdoor pool
  • Spa

Accommodation Facilities

  • Car park
  • Smoking area
  • Terrace
  • Rooftop terrace
  • Family room

Guest Services

  • Luggage storage
  • Medical service
  • Express check-out
  • Front desk
  • Bellboy service
  • Express check-in
  • 24-hour security
  • Porter
  • Concierge
  • Multilingual staff
  • Laundry Service
  • Doorman
  • 24-hour front desk

Public Facilities

  • Elevator
  • Safety deposit box
  • Coffee shop
  • Restaurant
  • Room service

Business Facilities

  • Computer station
  • Printer
  • Photocopier
  • Meeting facilities
  • Projector

Nearby Facilities

  • Gift shop
  • ATM/Bank
  • Hair salon
  • Beauty salon
  • Grocery store
  • Supermarket

Accessibility

  • Accessible parking
  • Wheelchair accessible

Connectivity

  • LAN Internet access
  • Wi-Fi
  • Wi-Fi in public areas

Transportation

  • Secure parking

Family & Kids

  • Children's pool

Accommodation Policy & General Information in Java Paragon Hotel And Residence

IMPORTANT_NOTICE

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility Notice
The Tennis Court is currently under renovation closed temporarily from 1-1-2026 to 31-1-2027.

Deposit Policy
Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Java Paragon Hotel And Residence
231
Number of floors in Java Paragon Hotel And Residence
22
Another facilities in Java Paragon Hotel And Residence
Breakfast, Breakfast buffet, Café, Massage, Health club

Frequently asked question in Java Paragon Hotel And Residence

What is normal check-in & check-out time at Java Paragon Hotel And Residence?
The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Java Paragon Hotel And Residence?
Java Paragon Hotel And Residence is a 4.0-star hotel.
How many floors does Java Paragon Hotel And Residence have?
Java Paragon Hotel And Residence has 22 floors.
How many rooms are available at Java Paragon Hotel And Residence?
Java Paragon Hotel And Residence has 231 rooms in total.
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More Reviews from Other Guests in Java Paragon Hotel And Residence

8.6
Very Good
From 6,675 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about Java Paragon Hotel And Residence
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Staff Friendliness (118)
Bedroom (110)
Distance to City Center (99)
Room Space (98)
Ambiance (96)
Bathroom (94)
Hotel Area (88)
Accessibility (86)
Variety (85)
Taste (81)
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Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page
20
40
Customer reviews
s***n
icon-Leisure
Leisure
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8.8
/10
Reviewed 2 day(s) ago
The hotel is strategically located near the mall.
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F***a
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9.1
/10
Reviewed 5 day(s) ago
The staff is nice and friendly, the breakfast food is all delicious.
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Verified Traveler
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9.6
/10
Reviewed 4 week(s) ago
Everything was good, except the food was less flavorful.
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Accommodation's Reply
05 Oct 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a good overall experience during your stay at Java Paragon Hotel & Residences Surabaya. It is always encouraging to hear that our services and facilities were able to meet your expectations. We sincerely apologize that the food did not meet your expectations, particularly in terms of flavor. We truly appreciate you bringing this to our attention, as guest feedback is very important to us in maintaining and improving our quality standards. Your comments will be shared with our culinary team for further evaluation and improvement. We hope to have the opportunity to welcome you back on your next visit to Surabaya and provide you with an even more enjoyable experience, including a better dining experience. Regards, Management
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Byungcheol C.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The hotel's position is suitable because it is close to Ciputra World Mall.
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Accommodation's Reply
05 Oct 2026
Dear Mr. Byungchul C., Greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your stay experience through Traveloka. We are delighted to hear that you found the location of Java Paragon Hotel & Residence Surabaya very convenient, especially its proximity to Ciputra World Mall. We hope our location provided you with comfort and relaxation during your trip to Surabaya. Thank you very much for choosing us as your accommodation and we look forward to welcoming you back on your next visit with an even better experience. Sincerely, The Management Team
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The hotel is clean, the staff is friendly, and everything you want to go to is nearby, but it is a shame the food doesn't taste very good.
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1 people find it helpful
H***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!
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Accommodation's Reply
21 Sep 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed your stay and appreciated the friendliness and helpfulness of our team. It is especially heartwarming to hear your kind recognition of Bu Mamik from our traditional food corner. We will certainly share your appreciation with her, as feedback like yours is a great encouragement for our team to continue providing warm and dedicated service to every guest. We look forward to welcoming you back for another pleasant and memorable experience. Warm regards, Management
Tri H. G.
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8.5
/10
Reviewed 7 week(s) ago
The hotel staff is friendly and recommended for those staying in Surabaya.
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Accommodation's Reply
18 Sep 2026
Dear Ms. Tri, Greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you very much for your positive review and feedback. We are delighted to know that you had a memorable experience during your stay, especially the hospitality and service from our team. Your feedback is truly meaningful to us and motivates our entire team to continue striving to provide the best service to all our guests. We hope that our hotel's location and facilities will continue to provide convenience to our guests. We look forward to welcoming you back on your next visit. Sincerely, The Management Team
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C***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good service, economic, clean energy, cost recommendation, low budget.
1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for sharing your positive feedback with us. We are delighted to hear that you were satisfied with our service, cleanliness, and affordable rates. We are especially pleased that you found our hotel to be a good value-for-money option for your stay. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again on your next visit. Warm regards, Management
Dita F.
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9.4
/10
Reviewed 9 week(s) ago
Two stays here never disappoint.
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Accommodation's Reply
03 Sep 2026
Dear Dita, We extend our heartfelt greetings from Palace Surabaya Java Hotel & Resort. Thank you so much for choosing our hotel and for leaving us such a wonderful review. We are delighted to hear that you were satisfied with your two stays. We are truly grateful for your choice of hotel. We will do our best to provide you with the best possible service on your next stay. We hope that your two stays will be wonderful memories for you. We look forward to welcoming you back again. Thank you very much. The Hotel Management Team
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y***i
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10.0
/10
Reviewed 9 week(s) ago
The place is comfortable, clean, and the staff is very kind. When I had an issue extending my check-in, they immediately helped me.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you very much for your review and compliments. We are delighted to hear that you were comfortable with the atmosphere and cleanliness of the hotel, and pleased with the friendliness and assistance of our team. We are happy to assist you with any issues regarding extending your stay. Guest comfort and satisfaction are always our top priority. We hope to welcome you back in the future. Sincerely, The Management
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Permedi
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10.0
/10
Reviewed 10 week(s) ago
The hotel is nice. The room is clean. The bathroom is clean and dry. The breakfast is good. Thank you.
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Accommodation's Reply
03 Sep 2026
Dear Mr. Permedi, Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and were satisfied with the cleanliness of your room and bathroom, as well as our breakfast. Your kind words are a great encouragement to our entire team and motivate us to continue providing a comfortable and enjoyable experience for all our guests. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future. Warmest regards, Management
S***s
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Business
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10.0
/10
Reviewed 10 week(s) ago
First staycation here is comfortable and close to the city.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you so much for taking the time to share your first stay with us. We are delighted to hear that you felt comfortable during your stay and that our location near the city center made it easy for you to enjoy various activities. Your comfort and satisfaction are our top priority, so this positive review is our way of expressing our gratitude and encouraging our entire team to continue providing the best service. We hope this first experience was positive and we look forward to welcoming you back again. Sincerely, The Management Team
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mario s.
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Business
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10.0
/10
Reviewed 11 week(s) ago
The room is clean, well maintained, and this price is cheap in my opinion.
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Accommodation's Reply
24 Aug 2026
Dear Mr. Mario, From Java Paragon Hotel & Accommodations, Surabaya, we respectfully thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you enjoyed our clean and well-maintained rooms. Your feedback regarding the value of our rooms is greatly appreciated by the entire team. We hope to maintain our quality and provide comfortable stays for all our guests. We look forward to welcoming you back again. Sincerely, The Management Team
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M***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 11 week(s) ago
Everything was impressive, including the location and the spacious pool area. The hotel is fully equipped with a bakery, cafe, bar, and rooftop restaurant, making it easy to find food. It's just a shame there's no balcony in the room, so it's a bit awkward to smell the smoking room with my husband smoking. And the bathroom in room 1116 didn't have an exhaust, either because it wasn't there or because it wasn't working. Otherwise, I was very impressed with the friendliness of the staff and the flexible check-in process, which allowed me to check in when the room was ready.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the location, the spacious swimming pool, the comprehensive facilities, and the dining options at our hotel. We are also pleased to hear that you appreciated the friendly service from our team and the flexible check-in process. We apologize for the inconvenience regarding the cigarette smell in room 1116 and the ventilation system in the bathroom. We have noted this feedback and will take it into consideration for future investigations and improvements. Thank you for choosing our hotel. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, Management
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.
1 people find it helpful
Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed the relaxing atmosphere of our hotel, especially the outdoor areas, and that our team made your stay even more enjoyable with their friendly and helpful service. Your kind words are truly appreciated and will certainly be shared with our team as encouragement to continue providing warm and attentive hospitality. We are very happy to know that you loved your stay, and we look forward to welcoming you back for another relaxing and enjoyable experience. Regards, Management
L***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The location is great, close to restaurants and malls. The rooms are comfortable, clean, and quite spacious.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your positive review through Traveloka. We are delighted to hear that you enjoyed our clean and spacious rooms, as well as our excellent location close to many restaurants and shopping malls. We greatly appreciate your compliments, as guest comfort and satisfaction are our top priority. We hope your stay was pleasant and memorable. We look forward to welcoming you back again and providing you with the best service next time. Sincerely, The Management Team
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v***y
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Staycation
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8.8
/10
Reviewed 12 week(s) ago
A wonderful stay from start to finish! Beautiful pool, clean and well-maintained facilities, and an amazing breakfast. Don't leave without visiting Citilites—the rooftop lounge has one of the best views in town. Definitely worth it.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you had an enjoyable stay from start to finish. It is wonderful to know that you appreciated our beautiful pool, well-maintained facilities, and the variety of breakfast selections we offer. We are also pleased that you enjoyed your time at The Citilites, our rooftop lounge. The view and atmosphere are indeed some of the highlights we are proud to offer, and we are happy that it added a memorable touch to your stay. Your kind words are a great motivation for our team to continue providing exceptional service and memorable experiences for our guests. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Management
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
So comfortable, the hotel is strategically located and close to Ciputra World Mall. The hotel and rooms are clean, with complete amenities, even a hairdryer. The room is also quite spacious and has several power outlets. The hotel staff is friendly and very helpful. Breakfast is also quite good, with a wide variety of menus. All good 👌🏻
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your stay, from the excellent location and cleanliness of the hotel and rooms to the comprehensive amenities and comfort of your room. We are also pleased to hear that you appreciated the friendliness and assistance of our team. We are delighted to know that our breakfast menu met your expectations. We will share this positive feedback with our entire team to inspire us to continue providing the best service. We hope to welcome you back again and provide you with a similarly memorable stay on your next visit. Sincerely, Management
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S***y
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10.0
/10
Reviewed 13 week(s) ago
The staff was friendly, the room is clean, and the food is amazing.
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your room, and the quality of our food. Your kind words are a great appreciation for our team and motivate us to continue providing excellent service and memorable experiences for our guests. We truly appreciate your visit and look forward to welcoming you back for another enjoyable stay with us. Warm regards, Management
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
The refrigerator is dead.. in room 1810..
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your feedback and comments. We apologize for the inconvenience you experienced with the refrigerator in room 1810. This is an issue we take seriously, and our relevant team will investigate immediately to ensure all in-room amenities are functioning properly. We understand that well-functioning in-room amenities are essential for a comfortable stay. If you encounter any problems during your stay, please feel free to contact our front desk team for immediate assistance and the best possible service. Thank you for your interest and trust. We look forward to welcoming you back and providing you with an even more comfortable stay in the future. Sincerely, Management
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