Java Paragon Hotel And Residence

Hotels
Preferred Partner
8.4
/10
Very Good
6,609 reviews

What Guests Say About Their Stay

Staff Friendliness (120)
Room Space (110)
Bedroom (109)
Distance To City Center (97)
R***n
9.4
/ 10
The hotel staff was friendly and efficient. I checked in without any issues, and was immediately given my room key. Throughout my stay at Hotel Paragon, I experienced no issues whatsoever, and it was always a comfortable stay. Thank you to all the staff at Hotel Paragon... I will definitely stay at Hotel Paragon again.
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Johansen B.
9.4
/ 10
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
Albert A. S.
10.0
/ 10
In the center of the city, so going anywhere is very near. Next to Ciputra World, and near to Pakuwon Mall. Surrounded by many restaurants. The food is good and there are many choices. From the room, we had a beautiful night view of Surabaya. The price was worth it for the service.
Ubay C.
8.5
/ 10
There is a receptionist named Ratih, she is friendly and willing to help guests to help print even though she herself is busy. This is a plus point for the standard of service provided by the staff to their guests.
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A***a
10.0
/ 10
It's very comfortable to stay here. I stayed in a 2 bedroom apartment, it's comfortable and clean. There are gym facilities and a swimming pool. The breakfast place is also delicious and comfortable. Highly recommended, especially if you stay with family.
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In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Famous among Business Traveler
Located near Shopping Spot
Excellent Restaurant
Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Java Paragon Hotel And Residence

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Java Paragon Hotel And Residence
Lobby 2 Java Paragon Hotel And Residence

Discover More About Java Paragon Hotel And Residence

Location


Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis.

About Java Paragon Hotel And Residence

From business event to corporate gathering, Java Paragon Hotel And Residence provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Java Paragon Hotel And Residence, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Java Paragon Hotel And Residence is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Java Paragon Hotel And Residence exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Java Paragon Hotel And Residence is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Java Paragon Hotel And Residence.

All facilities in Java Paragon Hotel And Residence

Bar, Cafe and Lounge Java Paragon Hotel And Residence
Bar, Cafe and Lounge
Swimming Pool Java Paragon Hotel And Residence
Swimming Pool
Fitness Center Java Paragon Hotel And Residence
Fitness Center
Functional Hall Java Paragon Hotel And Residence
Functional Hall
Lobby Java Paragon Hotel And Residence
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Dining area
  • Early bird breakfast
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Porter

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Things to Do

  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Sauna
  • Spa

Sports and Recreations

  • Basketball
  • Fitness center
  • Outdoor tennis court
  • Tennis

Accessibilty

  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Secure parking
  • Valet parking (surcharge)

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Java Paragon Hotel And Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

The Tennis Court is currently under renovation to enhance our guest experience. closed temporarily from 11-9-2025 to 31-1-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Java Paragon Hotel And Residence
231
Number of floors in Java Paragon Hotel And Residence
22
Another facilities in Java Paragon Hotel And Residence
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Java Paragon Hotel And Residence

What are available facilities at Java Paragon Hotel And Residence?
There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Paragon Hotel And Residence?
The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Java Paragon Hotel And Residence?
Java Paragon Hotel And Residence is a 4.0-star hotel.
How many floors does Java Paragon Hotel And Residence have?
Java Paragon Hotel And Residence has 22 floors.
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More Reviews from Other Guests in Java Paragon Hotel And Residence

8.5
Very Good
From 6,463 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.6

Location

8.8

Service and Facilites

8.6

People often mention about Java Paragon Hotel And Residence
All
Staff Friendliness (82)
Bedroom (81)
Ambiance (71)
Distance to City Center (69)
Room Space (68)
Bathroom (68)
Hotel Area (63)
Taste (56)
Accessibility (55)
Variety (53)
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Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Very strategic location and affordable price with good facilities.
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Accommodation's Reply
15 Dec 2025
Dear Mr./Mr./Ms. G*t, Java Paragon Surabaya Hotel & Accommodation would like to express our deepest gratitude for your positive review through Traveloka. We are delighted to hear that you found our hotel's convenient location, reasonable pricing, and the amenities we provided excellent service very enjoyable. We are committed to providing our guests with the utmost comfort and value, from room amenities and staff service to cleanliness and safety. Your review inspires our team to maintain the quality of our services and facilities so that all guests can have a pleasant stay. We hope to welcome you back to our hotel for your next stay and look forward to providing you with an even more comfortable and memorable experience. Sincerely, The Management
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P***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Overall, it's good. However, it might be better to coordinate with the security guards when the parking lot is full so guests don't have to worry about finding parking and going around in circles. The front desk could also be friendlier.
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1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Mr./Ms. P*i, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for your review and feedback through Traveloka. We are delighted to hear that you were satisfied with our overall service. We will take your feedback regarding the coordination of security personnel in the parking area and the friendliness of the front desk staff into consideration and make improvements in the future to ensure all guests have the utmost comfort. We hope to welcome you back again with even better service on your next stay. Sincerely, Awan
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I***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic and comfortable hotel
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Accommodation's Reply
15 Dec 2025
Dear Mr./Ms. I*h, Sincerely yours from Java Paragon Surabaya Hotel & Accommodation, Thank you so much for your positive review you provided through Traveloka. We are delighted to hear that you found our hotel conveniently located and easy to stay at. Easy accessibility and the comfort we provide are always our top priorities, ensuring every guest has a pleasant and comfortable stay. We are also committed to continuously maintaining the quality of our facilities and services, from the cleanliness of the rooms and the comfort of the beds to the friendliness of our staff, ensuring that every guest feels welcome and satisfied throughout their stay. Positive reviews like this are a great inspiration for our team to continuously improve our service standards and make every guest's stay more memorable. We hope to welcome you back in the future and are committed to making your next stay even more comfortable, safe, and memorable. Sincerely, Management
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g***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
The dirty carpet in the room stuck to my clothes during prayer. I had already checked out and chosen a king size bed but instead I was given a twin bed put together. The front desk staff were not very friendly. We just didn't have time to take photos.
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Accommodation's Reply
15 Dec 2025
Dear g*r, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to write a review through Traveloka. We apologize for the unpleasant experience you had during your stay. We are sorry to hear about the imperfect carpet, the unsuitable bed type, and the reception staff service not meeting your expectations. Your feedback is very valuable to us in making improvements. We will thoroughly check the cleanliness of the rooms, ensure that the room type matches your booking, and provide additional staff training to offer more friendly and professional service. We hope to welcome you back again in the future for a more comfortable and pleasant stay. Sincerely, Management
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A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
i booked for my friend and he said that nice room and nice hotel to escape from your busy day! the room was clean and the food was quite okay. will recommend other friend to stay here
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Accommodation's Reply
15 Dec 2025
Dear A***k, Thank you very much for taking the time to share your feedback. We are delighted to hear that your friend enjoyed their stay and found our hotel to be a nice place to relax and escape from a busy day. It is wonderful to know that the room was clean and comfortable, and that the food met expectations. We truly appreciate your kind words and your willingness to recommend us to others. Positive feedback like yours motivates our team to continue providing excellent service and maintaining high standards for all our guests. We look forward to welcoming your friend, and perhaps you as well, back in the future for another enjoyable and relaxing stay. Regards, Management
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Fouad M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We've been to Surabaya several times, and this time we chose a hotel close to the toll road for various activities. Java Paragon Hotel is our recommended hotel for our stay in Surabaya, as it's close to everything.
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Accommodation's Reply
15 Dec 2025
Dear Mr. Fouad, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your detailed review through Traveloka. We are truly delighted to hear that Java Paragon Hotel was your chosen place to stay during your visit to Surabaya. It is an honor for us to be recommended by guests who have visited the city several times. We are pleased to know that our strategic location near the toll road supported your various activities and made it easy for you to access different destinations around the city. Providing convenience and comfort for our guests is one of our top priorities, and your feedback reassures us that we are on the right track. Thank you once again for your trust and recommendation. We sincerely look forward to welcoming you back on your next visit to Surabaya and hope to provide you with another enjoyable, comfortable, and memorable stay. Regards, Management
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Beautiful and friendly staff, I will definitely come again
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Accommodation's Reply
15 Dec 2025
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for your kind and thoughtful review through Traveloka. We are truly delighted to hear that you had such a pleasant experience during your stay with us. Your compliment about our beautiful hotel and, especially, our friendly staff means a great deal to us, as providing warm, attentive, and sincere service is always our top priority. It is wonderful to know that our team was able to make you feel welcome and comfortable throughout your visit. Your statement that you will definitely come again is the greatest reward for all of us and motivates our staff to continue delivering the best possible service to every guest. We truly look forward to welcoming you back in the near future and hope to make your next stay even more enjoyable, comfortable, and memorable. Thank you once again for choosing to stay with us. Regards, Management
M***e
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hotel at surabaya city, good price, good breakfast
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Accommodation's Reply
15 Dec 2025
Dear M***e Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your wonderful review through Traveloka. We are delighted to hear that you had a pleasant stay with us and that you consider our hotel a good choice in Surabaya. It is great to know that you were satisfied with our pricing and found it to be good value for money. We are also especially happy to hear that you enjoyed our breakfast. Providing a delicious and satisfying breakfast is one of our priorities, and your positive feedback truly motivates our team to continue delivering high-quality service and dining experiences. Your kind comments mean a lot to us and inspire us to keep improving in every aspect. We sincerely look forward to welcoming you back on your next visit to Surabaya and hope to provide you with an even more enjoyable and memorable stay in the future. Regards, Management
A***H
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good place.. Good location... Comfortable
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Accommodation's Reply
15 Dec 2025
Dear A***H, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for sharing your positive review through Traveloka. We are truly pleased to know that you enjoyed your stay, found our hotel to be a good place, appreciated the strategic and convenient location, and felt comfortable during your time with us. Your feedback means a lot to our entire team, as it encourages us to continuously maintain and improve the quality of our services and facilities. We hope that everything met your expectations and contributed to a pleasant and relaxing experience. It would be our great pleasure to welcome you back in the future, and we look forward to providing you with another comfortable and enjoyable stay on your next visit. Regards, Management
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didik b.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, this hotel is so good and I will be back next time.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Didik, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your feedback through Traveloka. We’re delighted to hear that you had a pleasant experience and that you consider our hotel to be a great place to stay. It truly means a lot to us to know that you plan to return in the future. Your kind words motivate our entire team to continue providing the best service and creating memorable stays for all our guests. We look forward to welcoming you back to Java Paragon Hotel & Residences on your next visit to Surabaya. Warm regards, Management
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fahmi f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Lots of photo spots. The breakfast menu is varied and has a wide variety. It's just a shame the volleyball court hasn't been used for a long time.
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Accommodation's Reply
05 Nov 2025
Hi Pami! I am Paragon Hotel & Residences, Surabaya, Java. It is a warm welcome to you and thank you for sharing your stay experience with us through Traveloka. We are very glad that you were impressed with the various photo spots around the hotel and satisfied with our diverse breakfast menu. Your positive feedback is the driving force for us to continue striving to provide the best experience for all guests. We apologize for the inconvenience caused by the unused area. We are in the process of evaluating, maintaining and modifying our facilities. Your valuable feedback is a valuable resource for us to continuously improve the quality of our services and facilities. We sincerely hope to welcome you back and provide you with an even better stay experience. Best regards, Hotel Management Team
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Danil S. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Whenever I'm in Surabaya, Java Paragon is my first choice. The ambiance, cleanliness, and friendly staff are all excellent.
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2 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Mr. Danil, Warmest regards, Java Paragon Hotel & Residence Surabaya Thank you for taking the time to share your positive experience and review on Traveloka. We are delighted to know that Java Paragon Hotel is always your first choice when visiting Surabaya. Customer satisfaction is our top priority, and we are delighted to know that the hotel's ambiance, cleanliness, and friendliness of all staff make your stay comfortable. Your comments and compliments mean a lot to us, as they are the driving force for us to continuously improve the quality of our services and facilities to meet our guests' expectations. We will strive to maintain the best service standards, so that your next visit will always be a memorable one. We sincerely look forward to welcoming you back to Java Paragon Hotel and hope that your next stay will be even more enjoyable. Sincerely, Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Overall a good experience. Deluxe room size is big. Breakfast spread is huge. Recommended
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Accommodation's Reply
22 Oct 2025
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your kind and encouraging review through Traveloka. We are truly pleased to hear that you had an overall good experience and that several aspects of your stay met your expectations. It’s wonderful to know that you found our Deluxe Room spacious and comfortable, we strive to ensure our guests feel relaxed and well-accommodated throughout their stay. We're also glad that you enjoyed the variety and abundance of our breakfast spread. Our culinary team works hard to provide a wide selection that caters to different tastes and preferences, so it's always rewarding to hear that guests appreciate it. Your kind words and recommendation mean a lot to us, and they serve as great motivation for our entire team to continue delivering memorable experiences for all our guests. We look forward to the pleasure of welcoming you back on your next visit. Regards, Management
Sulaiman
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Friendly hotel staff, good service, clean place.
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Accommodation's Reply
17 Oct 2025
Dear Mr. Sulaiman, Best regards, Java Paragon Hotel and Residences Surabaya Thank you very much for sharing your experience with us via Traveloka. We are delighted to hear that you were satisfied with the friendliness of our staff, the quality of our service, and the cleanliness of our hotel environment. Guest comfort and satisfaction are our top priorities, and positive comments like these motivate all our team to maintain and improve our service standards. We sincerely hope to welcome you back on your next visit and provide you with even more memorable experiences. Best regards, Management
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S***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Improve the service, then it will go up a grade.
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1 people find it helpful
Accommodation's Reply
17 Oct 2025
Dear S*N, Sincerely yours, Java Paragon Hotel and Residences Surabaya Thank you for your review and feedback via Traveloka. We value your feedback and it helps us to improve our service quality. We apologize if any part of our service did not meet your expectations during your stay. We will take your feedback into consideration for future improvements. We are committed to continuously improving our service standards to provide an even better guest experience. We look forward to welcoming you back with the best possible service. Best regards, Management
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I***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
comfortable and kind and the staff is friendly
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Accommodation's Reply
17 Oct 2025
Dear I*R, Warmest regards, Java Paragon Hotel and Residences Surabaya Thank you very much for taking the time to write a positive review about your stay on Traveloka. We are delighted to hear that you enjoyed your stay and that our staff’s cleanliness and service met your expectations. Guest comfort and satisfaction are always our top priority, and comments like these mean a lot to our team. This review is an encouragement for us to maintain our high standards of service and quality of our facilities and services. We look forward to welcoming you back soon, and hope that your next visit will be an even more memorable one. Best regards, Management
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achmad g. c. r.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The staff is friendly, the location is close to my destination, Ciputra Mall. The swimming pool is really nice.
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Accommodation's Reply
08 Oct 2025
Dear Mr. Achmad, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you felt comfortable with the service of our friendly staff, as well as the hotel's location close to your destination. We are also pleased to hear that you enjoyed our swimming pool facilities. Reviews like this mean a lot to us and encourage the entire team to continue providing the best service. We look forward to welcoming you back again in the future for an equally pleasant stay. Warm regards, Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Strategically located and affordable, easily accessible hotel. Recommended
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Accommodation's Reply
08 Oct 2025
Dear G*t, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you are satisfied with our hotel's strategic location and affordable price. Easy accessibility is indeed one of the advantages we offer, and we are happy that it can add to the comfort of your stay. Your review means a lot to us, and is a motivation to continue providing the best service. We look forward to welcoming you back again in the future. Warm regards, Management.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, good service, comfortable and clean.
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Dear G*t, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to hear that you were satisfied with the friendliness of our staff, the excellent service, and the comfort and cleanliness of our hotel. Guest satisfaction is our top priority, and reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back on your next visit and providing you with an equally pleasant stay. Warm regards, Management
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice and pleasant, recommended. The price is affordable, will come back again.
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Accommodation's Reply
08 Oct 2025
Dear A*a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your kind and encouraging review through Traveloka. We’re truly pleased to hear that you found your stay with us both nice and pleasant. It’s also wonderful to know that you consider our hotel to be a great value for money. Your recommendation means a great deal to us, and it’s a strong motivation for our entire team to continue delivering a quality experience for every guest. We always strive to create a welcoming and enjoyable atmosphere, and it’s very rewarding to know that you felt that during your stay. Knowing that you plan to return is the greatest compliment we could ask for. We genuinely look forward to welcoming you back in the near future and providing you with another comfortable and satisfying stay. Warmest regards, Management
Number of reviews per page
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40

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Lobby 4 Java Paragon Hotel And Residence

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 6,463 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.6

Location

8.8

Service and Facilites

8.6

People often mention about Java Paragon Hotel And Residence
All
Staff Friendliness (82)
Bedroom (81)
Ambiance (71)
Distance to City Center (69)
Room Space (68)
Bathroom (68)
Hotel Area (63)
Taste (56)
Accessibility (55)
Variety (53)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Very strategic location and affordable price with good facilities.
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Accommodation's Reply
15 Dec 2025
Dear Mr./Mr./Ms. G*t, Java Paragon Surabaya Hotel & Accommodation would like to express our deepest gratitude for your positive review through Traveloka. We are delighted to hear that you found our hotel's convenient location, reasonable pricing, and the amenities we provided excellent service very enjoyable. We are committed to providing our guests with the utmost comfort and value, from room amenities and staff service to cleanliness and safety. Your review inspires our team to maintain the quality of our services and facilities so that all guests can have a pleasant stay. We hope to welcome you back to our hotel for your next stay and look forward to providing you with an even more comfortable and memorable experience. Sincerely, The Management
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P***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Overall, it's good. However, it might be better to coordinate with the security guards when the parking lot is full so guests don't have to worry about finding parking and going around in circles. The front desk could also be friendlier.
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Accommodation's Reply
18 Dec 2025
Dear Mr./Ms. P*i, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for your review and feedback through Traveloka. We are delighted to hear that you were satisfied with our overall service. We will take your feedback regarding the coordination of security personnel in the parking area and the friendliness of the front desk staff into consideration and make improvements in the future to ensure all guests have the utmost comfort. We hope to welcome you back again with even better service on your next stay. Sincerely, Awan
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I***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic and comfortable hotel
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Accommodation's Reply
15 Dec 2025
Dear Mr./Ms. I*h, Sincerely yours from Java Paragon Surabaya Hotel & Accommodation, Thank you so much for your positive review you provided through Traveloka. We are delighted to hear that you found our hotel conveniently located and easy to stay at. Easy accessibility and the comfort we provide are always our top priorities, ensuring every guest has a pleasant and comfortable stay. We are also committed to continuously maintaining the quality of our facilities and services, from the cleanliness of the rooms and the comfort of the beds to the friendliness of our staff, ensuring that every guest feels welcome and satisfied throughout their stay. Positive reviews like this are a great inspiration for our team to continuously improve our service standards and make every guest's stay more memorable. We hope to welcome you back in the future and are committed to making your next stay even more comfortable, safe, and memorable. Sincerely, Management
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g***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 4 week(s) ago
The dirty carpet in the room stuck to my clothes during prayer. I had already checked out and chosen a king size bed but instead I was given a twin bed put together. The front desk staff were not very friendly. We just didn't have time to take photos.
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Accommodation's Reply
15 Dec 2025
Dear g*r, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to write a review through Traveloka. We apologize for the unpleasant experience you had during your stay. We are sorry to hear about the imperfect carpet, the unsuitable bed type, and the reception staff service not meeting your expectations. Your feedback is very valuable to us in making improvements. We will thoroughly check the cleanliness of the rooms, ensure that the room type matches your booking, and provide additional staff training to offer more friendly and professional service. We hope to welcome you back again in the future for a more comfortable and pleasant stay. Sincerely, Management
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A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
i booked for my friend and he said that nice room and nice hotel to escape from your busy day! the room was clean and the food was quite okay. will recommend other friend to stay here
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Accommodation's Reply
15 Dec 2025
Dear A***k, Thank you very much for taking the time to share your feedback. We are delighted to hear that your friend enjoyed their stay and found our hotel to be a nice place to relax and escape from a busy day. It is wonderful to know that the room was clean and comfortable, and that the food met expectations. We truly appreciate your kind words and your willingness to recommend us to others. Positive feedback like yours motivates our team to continue providing excellent service and maintaining high standards for all our guests. We look forward to welcoming your friend, and perhaps you as well, back in the future for another enjoyable and relaxing stay. Regards, Management
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Fouad M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We've been to Surabaya several times, and this time we chose a hotel close to the toll road for various activities. Java Paragon Hotel is our recommended hotel for our stay in Surabaya, as it's close to everything.
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Accommodation's Reply
15 Dec 2025
Dear Mr. Fouad, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your detailed review through Traveloka. We are truly delighted to hear that Java Paragon Hotel was your chosen place to stay during your visit to Surabaya. It is an honor for us to be recommended by guests who have visited the city several times. We are pleased to know that our strategic location near the toll road supported your various activities and made it easy for you to access different destinations around the city. Providing convenience and comfort for our guests is one of our top priorities, and your feedback reassures us that we are on the right track. Thank you once again for your trust and recommendation. We sincerely look forward to welcoming you back on your next visit to Surabaya and hope to provide you with another enjoyable, comfortable, and memorable stay. Regards, Management
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Beautiful and friendly staff, I will definitely come again
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Accommodation's Reply
15 Dec 2025
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for your kind and thoughtful review through Traveloka. We are truly delighted to hear that you had such a pleasant experience during your stay with us. Your compliment about our beautiful hotel and, especially, our friendly staff means a great deal to us, as providing warm, attentive, and sincere service is always our top priority. It is wonderful to know that our team was able to make you feel welcome and comfortable throughout your visit. Your statement that you will definitely come again is the greatest reward for all of us and motivates our staff to continue delivering the best possible service to every guest. We truly look forward to welcoming you back in the near future and hope to make your next stay even more enjoyable, comfortable, and memorable. Thank you once again for choosing to stay with us. Regards, Management
M***e
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hotel at surabaya city, good price, good breakfast
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Accommodation's Reply
15 Dec 2025
Dear M***e Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your wonderful review through Traveloka. We are delighted to hear that you had a pleasant stay with us and that you consider our hotel a good choice in Surabaya. It is great to know that you were satisfied with our pricing and found it to be good value for money. We are also especially happy to hear that you enjoyed our breakfast. Providing a delicious and satisfying breakfast is one of our priorities, and your positive feedback truly motivates our team to continue delivering high-quality service and dining experiences. Your kind comments mean a lot to us and inspire us to keep improving in every aspect. We sincerely look forward to welcoming you back on your next visit to Surabaya and hope to provide you with an even more enjoyable and memorable stay in the future. Regards, Management
A***H
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good place.. Good location... Comfortable
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Accommodation's Reply
15 Dec 2025
Dear A***H, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for sharing your positive review through Traveloka. We are truly pleased to know that you enjoyed your stay, found our hotel to be a good place, appreciated the strategic and convenient location, and felt comfortable during your time with us. Your feedback means a lot to our entire team, as it encourages us to continuously maintain and improve the quality of our services and facilities. We hope that everything met your expectations and contributed to a pleasant and relaxing experience. It would be our great pleasure to welcome you back in the future, and we look forward to providing you with another comfortable and enjoyable stay on your next visit. Regards, Management
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didik b.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall, this hotel is so good and I will be back next time.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Didik, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your feedback through Traveloka. We’re delighted to hear that you had a pleasant experience and that you consider our hotel to be a great place to stay. It truly means a lot to us to know that you plan to return in the future. Your kind words motivate our entire team to continue providing the best service and creating memorable stays for all our guests. We look forward to welcoming you back to Java Paragon Hotel & Residences on your next visit to Surabaya. Warm regards, Management
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fahmi f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Lots of photo spots. The breakfast menu is varied and has a wide variety. It's just a shame the volleyball court hasn't been used for a long time.
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Accommodation's Reply
05 Nov 2025
Hi Pami! I am Paragon Hotel & Residences, Surabaya, Java. It is a warm welcome to you and thank you for sharing your stay experience with us through Traveloka. We are very glad that you were impressed with the various photo spots around the hotel and satisfied with our diverse breakfast menu. Your positive feedback is the driving force for us to continue striving to provide the best experience for all guests. We apologize for the inconvenience caused by the unused area. We are in the process of evaluating, maintaining and modifying our facilities. Your valuable feedback is a valuable resource for us to continuously improve the quality of our services and facilities. We sincerely hope to welcome you back and provide you with an even better stay experience. Best regards, Hotel Management Team
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Danil S. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Whenever I'm in Surabaya, Java Paragon is my first choice. The ambiance, cleanliness, and friendly staff are all excellent.
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Accommodation's Reply
05 Nov 2025
Dear Mr. Danil, Warmest regards, Java Paragon Hotel & Residence Surabaya Thank you for taking the time to share your positive experience and review on Traveloka. We are delighted to know that Java Paragon Hotel is always your first choice when visiting Surabaya. Customer satisfaction is our top priority, and we are delighted to know that the hotel's ambiance, cleanliness, and friendliness of all staff make your stay comfortable. Your comments and compliments mean a lot to us, as they are the driving force for us to continuously improve the quality of our services and facilities to meet our guests' expectations. We will strive to maintain the best service standards, so that your next visit will always be a memorable one. We sincerely look forward to welcoming you back to Java Paragon Hotel and hope that your next stay will be even more enjoyable. Sincerely, Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Overall a good experience. Deluxe room size is big. Breakfast spread is huge. Recommended
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Accommodation's Reply
22 Oct 2025
Dear Guest, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your kind and encouraging review through Traveloka. We are truly pleased to hear that you had an overall good experience and that several aspects of your stay met your expectations. It’s wonderful to know that you found our Deluxe Room spacious and comfortable, we strive to ensure our guests feel relaxed and well-accommodated throughout their stay. We're also glad that you enjoyed the variety and abundance of our breakfast spread. Our culinary team works hard to provide a wide selection that caters to different tastes and preferences, so it's always rewarding to hear that guests appreciate it. Your kind words and recommendation mean a lot to us, and they serve as great motivation for our entire team to continue delivering memorable experiences for all our guests. We look forward to the pleasure of welcoming you back on your next visit. Regards, Management
Sulaiman
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Friendly hotel staff, good service, clean place.
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Accommodation's Reply
17 Oct 2025
Dear Mr. Sulaiman, Best regards, Java Paragon Hotel and Residences Surabaya Thank you very much for sharing your experience with us via Traveloka. We are delighted to hear that you were satisfied with the friendliness of our staff, the quality of our service, and the cleanliness of our hotel environment. Guest comfort and satisfaction are our top priorities, and positive comments like these motivate all our team to maintain and improve our service standards. We sincerely hope to welcome you back on your next visit and provide you with even more memorable experiences. Best regards, Management
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S***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Improve the service, then it will go up a grade.
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Accommodation's Reply
17 Oct 2025
Dear S*N, Sincerely yours, Java Paragon Hotel and Residences Surabaya Thank you for your review and feedback via Traveloka. We value your feedback and it helps us to improve our service quality. We apologize if any part of our service did not meet your expectations during your stay. We will take your feedback into consideration for future improvements. We are committed to continuously improving our service standards to provide an even better guest experience. We look forward to welcoming you back with the best possible service. Best regards, Management
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I***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
comfortable and kind and the staff is friendly
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Accommodation's Reply
17 Oct 2025
Dear I*R, Warmest regards, Java Paragon Hotel and Residences Surabaya Thank you very much for taking the time to write a positive review about your stay on Traveloka. We are delighted to hear that you enjoyed your stay and that our staff’s cleanliness and service met your expectations. Guest comfort and satisfaction are always our top priority, and comments like these mean a lot to our team. This review is an encouragement for us to maintain our high standards of service and quality of our facilities and services. We look forward to welcoming you back soon, and hope that your next visit will be an even more memorable one. Best regards, Management
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achmad g. c. r.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The staff is friendly, the location is close to my destination, Ciputra Mall. The swimming pool is really nice.
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Accommodation's Reply
08 Oct 2025
Dear Mr. Achmad, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you felt comfortable with the service of our friendly staff, as well as the hotel's location close to your destination. We are also pleased to hear that you enjoyed our swimming pool facilities. Reviews like this mean a lot to us and encourage the entire team to continue providing the best service. We look forward to welcoming you back again in the future for an equally pleasant stay. Warm regards, Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Strategically located and affordable, easily accessible hotel. Recommended
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Accommodation's Reply
08 Oct 2025
Dear G*t, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you are satisfied with our hotel's strategic location and affordable price. Easy accessibility is indeed one of the advantages we offer, and we are happy that it can add to the comfort of your stay. Your review means a lot to us, and is a motivation to continue providing the best service. We look forward to welcoming you back again in the future. Warm regards, Management.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, good service, comfortable and clean.
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1 people find it helpful
Accommodation's Reply
08 Oct 2025
Dear G*t, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to hear that you were satisfied with the friendliness of our staff, the excellent service, and the comfort and cleanliness of our hotel. Guest satisfaction is our top priority, and reviews like this motivate the entire team to continue providing the best service. We look forward to welcoming you back on your next visit and providing you with an equally pleasant stay. Warm regards, Management
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Nice and pleasant, recommended. The price is affordable, will come back again.
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Accommodation's Reply
08 Oct 2025
Dear A*a, Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your kind and encouraging review through Traveloka. We’re truly pleased to hear that you found your stay with us both nice and pleasant. It’s also wonderful to know that you consider our hotel to be a great value for money. Your recommendation means a great deal to us, and it’s a strong motivation for our entire team to continue delivering a quality experience for every guest. We always strive to create a welcoming and enjoyable atmosphere, and it’s very rewarding to know that you felt that during your stay. Knowing that you plan to return is the greatest compliment we could ask for. We genuinely look forward to welcoming you back in the near future and providing you with another comfortable and satisfying stay. Warmest regards, Management
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