Royal Park Hotel - Samarinda

Hotels
Preferred Partner
8.3
/10
Very Good
2,744 reviews

What Guests Say About Their Stay

Bedroom (80)
Staff Friendliness (76)
Ambiance (68)
Distance To City Center (67)

Sisilia N. R.

10.0
/ 10
The hotel staff is very friendly and the service is excellent. The food is delicious, and the facilities and location are easily accessible. Highly recommended.
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Giovanni A.

9.1
/ 10
Have visited several times, will always be the main priority of choice to stay in Samarinda. Strategic location, in the area of many foods and groceries, ATMs are close, staff are solutive asking for cutlery is helped very well, spacious room space, clean, fragrant, spacious bathroom, easy and fast check in / out process, fast elevator. Overall there is nothing lacking, keep it up, suggestion to replace the TV with a smart TV. Dear Hotel Royal Park, hopefully my wedding can be held happily at this hotel. Excellent service!
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E***h

9.4
/ 10
Always a hotel of choice for rest or vacation. The staff is friendly & helpful. The check in & check out process is also not complicated, the location is right in the middle of the city, close to places to eat, mini markets & shops. The facilities are also complete & the rooms are clean and fragrant.
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MOHAMAD I.

9.4
/ 10
Nice and clean, comfortable place to stay.
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Febrina Wijayanti

8.5
/ 10
The hotel is pleasant, clean and easy to reach.
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In the Area
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Jl. Sentosa No.1 , Sungai Pinang, Samarinda, Kalimantan Timur, Indonesia, 75117

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Hotel Royal Park Royal Park Hotel - Samarinda is located in area / city Pinang River. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Royal Park Hotel - Samarinda

Jl. Sentosa No.1 , Sungai Pinang, Samarinda, Kalimantan Timur, Indonesia, 75117
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Lobby Royal Park Hotel - Samarinda
Exterior 2 Royal Park Hotel - Samarinda

Discover More About Royal Park Hotel - Samarinda

Discover Your Oasis in East Kalimantan: Royal Park Hotel - Samarinda

Welcome to Royal Park Hotel - Samarinda, your premier destination for comfort and convenience in the vibrant heart of Samarinda, East Kalimantan. Whether you're visiting for business or leisure, our hotel offers a welcoming atmosphere and exceptional service to make your stay truly memorable. Experience the best of Samarinda with a stay that promises relaxation, excellent amenities, and easy access to everything this dynamic city has to offer.

Royal Park Hotel - Samarinda Location

Nestled in the strategic area of Samarinda, Royal Park Hotel - Samarinda is conveniently situated at {localAddressString}. Located approximately 30 minutes from the city center, the hotel provides a peaceful retreat while remaining accessible to key business districts and popular attractions. For travelers arriving by air, it's a manageable drive from the nearest major transportation hubs, ensuring a smooth transition to your accommodation. The atmosphere surrounding Royal Park Hotel - Samarinda is one of modern convenience, offering a comfortable base from which to explore the rich culture and natural beauty of East Kalimantan.

Royal Park Hotel - Samarinda Facilities & Services

Facilities for guests at Royal Park Hotel - Samarinda are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Enjoy a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. Entrance is complimentary for all guests.
  • Indulge in a rejuvenating experience at our on-site spa and wellness center, offering various treatments from 10:00 AM to 9:00 PM. Prices start from PHP 1,500.
  • Stay connected with complimentary high-speed Wi-Fi available throughout the hotel.
  • Maintain your fitness routine at our well-equipped gymnasium, accessible from 6:00 AM to 10:00 PM.
  • For business travelers, our meeting rooms and business center are available for rent, with rates starting from PHP 2,000 per hour.
  • Families will appreciate our dedicated children's play area, open from 9:00 AM to 6:00 PM.
  • We offer complimentary on-site parking for guests, a convenient amenity for those traveling by car.
  • A complimentary shuttle service is available to take guests to nearby popular shopping centers and business districts during specific hours. Please inquire at the front desk for the schedule.

Royal Park Hotel - Samarinda Room Types

Discover a range of accommodations designed to suit your preferences with the diverse room types of Royal Park Hotel - Samarinda.
  • Deluxe Room:

    Offering comfortable city views, these non-smoking rooms are perfect for solo travelers or couples. Some rooms feature a bathtub.
  • Executive Room:

    Enjoy enhanced comfort and city views in our Executive Rooms. These non-smoking rooms are equipped with modern amenities and some include a bathtub.
  • Suite:

    For an elevated experience, our Suites provide spacious living areas and panoramic city views. These non-smoking suites are ideal for extended stays and feature a luxurious bathtub.
  • Family Room:

    Designed for families, these rooms offer ample space and city views, ensuring a comfortable stay for everyone. Non-smoking and some rooms include a bathtub.
Please note that Royal Park Hotel - Samarinda is not a pet-friendly establishment.

Royal Park Hotel - Samarinda Dining & Restaurants

Savor a culinary journey at Royal Park Hotel - Samarinda, where delightful dining experiences await.
  • The Garden Cafe:

    Our all-day dining restaurant offers a delectable international buffet with a focus on authentic local Indonesian cuisine. Enjoy breakfast from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 800.
  • Sky Lounge:

    Unwind with breathtaking city views at our rooftop bar. Serving a selection of cocktails, mocktails, and light snacks, the Sky Lounge is open from 4:00 PM to 12:00 AM. Enjoy happy hour specials from 5:00 PM to 7:00 PM.

Royal Park Hotel - Samarinda Nearby Attractions and Activities

Explore the vibrant surroundings of Samarinda and discover its unique attractions.
  • Mahakam River:

    Experience the lifeblood of Samarinda by taking a boat trip along the majestic Mahakam River, known for its diverse aquatic life and riverside communities.
  • Tenggarong Museum (Museum Mulawarman):

    Located a short drive from Samarinda, this museum showcases the rich history and cultural heritage of the Kutai Kartanegara Sultanate.
  • Taman Samarendah:

    A popular urban park offering green spaces, recreational facilities, and a pleasant atmosphere for families and individuals to relax.
  • Pusat Perdagangan Samarinda (Samarinda Trade Center):

    Immerse yourself in local commerce at this bustling market, where you can find a variety of goods, from traditional crafts to modern products.
  • Pulau Kumala:

    This island resort offers a blend of natural beauty and recreational activities, including a miniature theme park and cultural performances.
If you are looking for other activities around Royal Park Hotel - Samarinda, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Royal Park Hotel - Samarinda from the Airport

Navigating your journey to Royal Park Hotel - Samarinda is straightforward, with several convenient options available. The airport transfer service of Royal Park Hotel - Samarinda ensures a seamless arrival.
  • Hotel Private Transfer:

    For the utmost convenience, arrange for the hotel's private airport transfer service. This service can be booked in advance and offers a comfortable and direct ride to the hotel. Prices start from PHP 1,000.
  • Metered Taxis:

    Upon arrival at the airport, you can easily find metered taxis. Ensure the meter is used for a fair fare. The estimated cost to Royal Park Hotel - Samarinda is around PHP 300-400, depending on traffic.
  • Ride-hailing Services:

    Popular ride-hailing services are readily available at the airport. Simply book a ride through your preferred app for a convenient and often cost-effective option. Estimated fares range from PHP 250-350.
  • Local Transport:

    For a more local experience, you can opt for local transportation options, which may involve a combination of buses or minivans. This is the most budget-friendly choice, with fares typically under PHP 100, but may require transfers and take longer.
For hassle-free travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Royal Park Hotel - Samarinda

Choosing Royal Park Hotel - Samarinda means opting for a blend of comfort, convenience, and excellent value.
  • Prime Location:

    Enjoy easy access to Samarinda's business districts, shopping centers, and cultural attractions.
  • Exceptional Facilities:

    From a refreshing swimming pool to a well-equipped gym and relaxing spa, all your needs are catered for.
  • Comfortable Accommodations:

    A variety of well-appointed rooms and suites ensure a restful stay for every guest.
  • Delicious Dining:

    Savor diverse culinary offerings at our on-site restaurants and lounge.
  • Attentive Service:

    Our dedicated staff is committed to providing warm hospitality and efficient service.
Check for room availability at Royal Park Hotel - Samarinda and secure your preferred dates. For the best rates and a seamless experience, we recommend booking Royal Park Hotel - Samarinda through Traveloka. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking! Book budget hotels in Kalimantan Timur and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Royal Park Hotel - Samarinda

Bar, Cafe and Lounge Royal Park Hotel - Samarinda
Bar, Cafe and Lounge
Fitness Center Royal Park Hotel - Samarinda
Fitness Center
Functional Hall Royal Park Hotel - Samarinda
Functional Hall
Common Space Royal Park Hotel - Samarinda
Common Space
Lobby Royal Park Hotel - Samarinda
Lobby

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Massage
  • Spa

Hotel Services

  • Laundry service
  • 24-hour Receptionist

Kids and Pets

  • Babysitting with surcharge

Transportation

  • Car rental

General

  • Smoking area

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Royal Park Hotel - Samarinda

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Royal Park Hotel - Samarinda
76
Number of floors in Royal Park Hotel - Samarinda
4
Another facilities in Royal Park Hotel - Samarinda
Coffee/tea in lobby, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Royal Park Hotel - Samarinda

What are available facilities at Royal Park Hotel - Samarinda?
There are top facilites at Royal Park Hotel - Samarinda such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Royal Park Hotel - Samarinda?
The standard check-in time at Royal Park Hotel - Samarinda is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Royal Park Hotel - Samarinda?
Royal Park Hotel - Samarinda is a 3.0-star hotel.
How many floors does Royal Park Hotel - Samarinda have?
Royal Park Hotel - Samarinda has 4 floors.
How many rooms are available at Royal Park Hotel - Samarinda?
Royal Park Hotel - Samarinda has 76 rooms in total.
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More Reviews from Other Guests in Royal Park Hotel - Samarinda

8.3
Very Good
From 2,744 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.4

Service and Facilites

8.4

People often mention about Royal Park Hotel - Samarinda
All
Staff Friendliness (39)
Bedroom (37)
Ambiance (36)
Bathroom (35)
Hotel Area (35)
Distance to City Center (30)
Room Space (27)
Surroundings (26)
Accessibility (25)
Variety (22)
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Traveler Reviews Royal Park Hotel - Samarinda

Number of reviews per page
20
40
Customer reviews
S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
It's fun, but the AC in the family suite isn't cold enough.
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S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was fun, but the AC in the room wasn't cold enough, and the cafe only operates until 10 PM. Even after 11 PM, it's nice to relax and order food in your room.
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A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The hotel is quite clean and comfortable, suitable for families.
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Ria A.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
So it's the most favorite place to stay
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff are very friendly and happy to help.
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Rahmad H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Great, only the Wi-Fi is lacking
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
There is only 1 chair, there should be 2
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c***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Perhaps the bathroom could be improved so the water doesn't leak into the room... because sometimes after a shower, water splashes up. Otherwise, everything is fine; it's conveniently close to the mall and has easy access everywhere.
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J***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Nice hotel, clean and affordable price
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1 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
From the beginning of my stay at Royal Park Hotel Samarinda, they have always provided the best service… Thank you for everything I have experienced.
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1 people find it helpful
H***N
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
Bathroom cleanliness to be carried out every day
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear H***N, Thank you for your feedback. We apologize if the bathroom cleanliness did not meet your expectations. We greatly appreciate this feedback and will take this feedback seriously to the housekeeping team to ensure consistent daily bathroom cleanliness according to service standards. We look forward to welcoming you back for an even better stay. Thank you.
A***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Friendly hotel staff during check-in process
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5 people find it helpful
Accommodation's Reply
10 Jan 2026
To: A*d. Thank you for your kind review. We are delighted to hear that you appreciated the friendliness of our staff during the check-in process. This compliment motivates the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back on your next stay. Thank you.
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Rachmawan S. U.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Good places and services, the room is wide enough for deluxe type, and clean, but it will be more complete if put refrigerator. The staff so welcome and quick response, many of street food surround the hotel, great to stay here for business matters
3 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Rachmawan S. U. Thank you for your positive review and feedback. We are pleased to know that you were satisfied with the location, service, cleanliness, and comfort of our Deluxe room. We also appreciate your suggestion regarding the refrigerator, which we will consider for future facility development. Your appreciation for the friendliness and responsiveness of our staff is an encouragement to the entire team. We hope to welcome you back to Hotel Royal Park, especially for business purposes, on your next visit. Thank you.
G***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 28 week(s) ago
I've stayed here twice and nothing has changed. In my opinion, the receptionist was unfriendly and too cold. This might be a point for evaluation, as it impacts the service.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: G*a. Thank you for taking the time to share your experiences with your two stays at the Royal Park Hotel. We apologize if the demeanor of the reception staff did not meet your expectations of friendliness and warmth. This feedback is invaluable and will be taken seriously by management in order to improve the quality of the attitude and service of our staff, especially at the reception desk. We hope to provide you with an even better and more memorable stay in the future. Thank you.
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S***t
icon-origin-TRAVELOKA
8.1
/10
Reviewed 29 week(s) ago
A bit far from the mall, spacious parking, clean and fragrant rooms.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: S*t Thank you for your review and rating. We are delighted to hear that you enjoyed the spacious parking area and the clean, fragrant rooms. Although the location is somewhat far from shopping centers, we hope that the facilities and comfort we provided continued to make your stay enjoyable. We look forward to welcoming you back to the Royal Park Hotel on your next visit. Thank you.
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Ronald S.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 30 week(s) ago
Air conditioning was not working good
1 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Ronald S. Thank you for your feedback. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioner. We greatly appreciate your feedback and have forwarded it to our team for immediate inspection and repair. We look forward to welcoming you back in the future with even greater comfort. Thank you.
Sugianto T.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 30 week(s) ago
The room was clean, the shower water pressure was minimal and the water was not hot.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: Mr. Sugiarnto T. Thank you for your review and feedback. We are pleased to hear that our room was clean. However, we apologize for the inconvenience caused by the inadequate shower water pressure and insufficient hot water supply. We have forwarded this feedback to the relevant team for immediate investigation and improvement. We hope to welcome you back for a more comfortable stay in the future. Thank you.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
The hotel staff is very friendly and the rooms are also clean.
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Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. E*a, Thank you for your positive review. We are delighted to hear that you were satisfied with our friendly staff and the cleanliness of the room we provided. Your compliments motivate the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back for your next stay. Thank you. Sincerely, Royal Park Hotel
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Zulfitrah R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
very good, very comfortable
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2 people find it helpful
Accommodation's Reply
10 Jan 2026
To: Ms. Zulfitrah R. Thank you for your kind review. We are delighted to hear that you were very comfortable during your stay at the Royal Park Hotel. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back again in the future. Thank you. Sincerely, Royal Park Hotel
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Naufal R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
comfortable, clean room, varied breakfast, minus the wifi which keeps disappearing
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. Naufal R., Thank you for your review and rating. We are delighted to hear that you enjoyed the clean room and the varied breakfast options. We apologize for the inconvenience caused by the unstable WiFi signal. This feedback is invaluable and will be taken into consideration to improve our services in the future. We hope to welcome you back for an even better experience. Thank you.
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Number of reviews per page
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Bedroom 4 Royal Park Hotel - Samarinda

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 2,744 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.4

Service and Facilites

8.4

People often mention about Royal Park Hotel - Samarinda
All
Staff Friendliness (39)
Bedroom (37)
Ambiance (36)
Bathroom (35)
Hotel Area (35)
Distance to City Center (30)
Room Space (27)
Surroundings (26)
Accessibility (25)
Variety (22)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Royal Park Hotel - Samarinda

Number of reviews per page
20
40
Customer reviews
S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
It's fun, but the AC in the family suite isn't cold enough.
Translated by Google Icon
See original
Find this review helpful?
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was fun, but the AC in the room wasn't cold enough, and the cafe only operates until 10 PM. Even after 11 PM, it's nice to relax and order food in your room.
Translated by Google Icon
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Find this review helpful?
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The hotel is quite clean and comfortable, suitable for families.
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Profile Picture
Ria A.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
So it's the most favorite place to stay
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff are very friendly and happy to help.
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Rahmad H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Great, only the Wi-Fi is lacking
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
There is only 1 chair, there should be 2
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c***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Perhaps the bathroom could be improved so the water doesn't leak into the room... because sometimes after a shower, water splashes up. Otherwise, everything is fine; it's conveniently close to the mall and has easy access everywhere.
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Find this review helpful?
J***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Nice hotel, clean and affordable price
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1 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
From the beginning of my stay at Royal Park Hotel Samarinda, they have always provided the best service… Thank you for everything I have experienced.
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1 people find it helpful
H***N
icon-origin-TRAVELOKA
8.4
/10
Reviewed 24 week(s) ago
Bathroom cleanliness to be carried out every day
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear H***N, Thank you for your feedback. We apologize if the bathroom cleanliness did not meet your expectations. We greatly appreciate this feedback and will take this feedback seriously to the housekeeping team to ensure consistent daily bathroom cleanliness according to service standards. We look forward to welcoming you back for an even better stay. Thank you.
A***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Friendly hotel staff during check-in process
Translated by Google Icon
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5 people find it helpful
Accommodation's Reply
10 Jan 2026
To: A*d. Thank you for your kind review. We are delighted to hear that you appreciated the friendliness of our staff during the check-in process. This compliment motivates the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back on your next stay. Thank you.
Translated by Google Icon
See original
Rachmawan S. U.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Good places and services, the room is wide enough for deluxe type, and clean, but it will be more complete if put refrigerator. The staff so welcome and quick response, many of street food surround the hotel, great to stay here for business matters
3 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Rachmawan S. U. Thank you for your positive review and feedback. We are pleased to know that you were satisfied with the location, service, cleanliness, and comfort of our Deluxe room. We also appreciate your suggestion regarding the refrigerator, which we will consider for future facility development. Your appreciation for the friendliness and responsiveness of our staff is an encouragement to the entire team. We hope to welcome you back to Hotel Royal Park, especially for business purposes, on your next visit. Thank you.
G***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 28 week(s) ago
I've stayed here twice and nothing has changed. In my opinion, the receptionist was unfriendly and too cold. This might be a point for evaluation, as it impacts the service.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: G*a. Thank you for taking the time to share your experiences with your two stays at the Royal Park Hotel. We apologize if the demeanor of the reception staff did not meet your expectations of friendliness and warmth. This feedback is invaluable and will be taken seriously by management in order to improve the quality of the attitude and service of our staff, especially at the reception desk. We hope to provide you with an even better and more memorable stay in the future. Thank you.
Translated by Google Icon
See original
S***t
icon-origin-TRAVELOKA
8.1
/10
Reviewed 29 week(s) ago
A bit far from the mall, spacious parking, clean and fragrant rooms.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: S*t Thank you for your review and rating. We are delighted to hear that you enjoyed the spacious parking area and the clean, fragrant rooms. Although the location is somewhat far from shopping centers, we hope that the facilities and comfort we provided continued to make your stay enjoyable. We look forward to welcoming you back to the Royal Park Hotel on your next visit. Thank you.
Translated by Google Icon
See original
Ronald S.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 30 week(s) ago
Air conditioning was not working good
1 people find it helpful
Accommodation's Reply
10 Jan 2026
For: Ronald S. Thank you for your feedback. We apologize for the inconvenience you experienced regarding the malfunctioning air conditioner. We greatly appreciate your feedback and have forwarded it to our team for immediate inspection and repair. We look forward to welcoming you back in the future with even greater comfort. Thank you.
Sugianto T.
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Business
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8.2
/10
Reviewed 30 week(s) ago
The room was clean, the shower water pressure was minimal and the water was not hot.
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
To: Mr. Sugiarnto T. Thank you for your review and feedback. We are pleased to hear that our room was clean. However, we apologize for the inconvenience caused by the inadequate shower water pressure and insufficient hot water supply. We have forwarded this feedback to the relevant team for immediate investigation and improvement. We hope to welcome you back for a more comfortable stay in the future. Thank you.
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E***a
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10.0
/10
Reviewed 31 week(s) ago
The hotel staff is very friendly and the rooms are also clean.
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Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. E*a, Thank you for your positive review. We are delighted to hear that you were satisfied with our friendly staff and the cleanliness of the room we provided. Your compliments motivate the entire Royal Park Hotel team to continue striving for the best possible service. We hope to welcome you back for your next stay. Thank you. Sincerely, Royal Park Hotel
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Zulfitrah R.
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8.5
/10
Reviewed 32 week(s) ago
very good, very comfortable
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2 people find it helpful
Accommodation's Reply
10 Jan 2026
To: Ms. Zulfitrah R. Thank you for your kind review. We are delighted to hear that you were very comfortable during your stay at the Royal Park Hotel. Your compliments are an encouragement to our entire team to continue providing the best service. We hope to welcome you back again in the future. Thank you. Sincerely, Royal Park Hotel
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Naufal R.
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Business
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10.0
/10
Reviewed 33 week(s) ago
comfortable, clean room, varied breakfast, minus the wifi which keeps disappearing
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1 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Mr./Ms. Naufal R., Thank you for your review and rating. We are delighted to hear that you enjoyed the clean room and the varied breakfast options. We apologize for the inconvenience caused by the unstable WiFi signal. This feedback is invaluable and will be taken into consideration to improve our services in the future. We hope to welcome you back for an even better experience. Thank you.
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