Teras Harau Hotel & Resort

bad experience and no one stay at hotel, no food and no body, only me at the we stay

I thought it was a real resort. Turns out it's just an abandoned villa.

Good: location in jungle, food OK, the staff OK. Need improve: 150 m wallking acces and uphill, most facilities are old building/insuficient maintenance, very pricey. The hotel not for elderly (uphill walk), family with kids, people/family who love crowds. This is for group people over 20 people.

Please provide a refund feature. Because there was an unexpected incident that caused the stay to be cancelled, especially with the quite expensive cost 🙏.

Penginapan ini cocok untuk kita yang ingin merasakan sensasi alam yang alami. Kamar sesuai dengan gambar yang ditampilkan dan kamar yang masih terawat. Terdapat dapur dengan perlengkapan masak lengkap yang bisa digunakan oleh tamu, namun sayang agak sedikit tidak bersih. Staf sangat ramah dan membantu ketika tiba di penginapan. Tak disangka malam hari pun dihidangkan cemilan yang cocok disantap sambil berbincang bersama keluarga. Untuk sarapan walaupun tidak banyak pilihan tapi kita bisa memilih sarapan apa yang mau kita santap pada pagi hari. Namun disayangkan penampilan dari depan sudah kusam dan tampak usang mungkin dari depan orang tidak tertarik untuk berkunjung ke tempat ini, juga admin dengan nomor yang tercantum di media sosial tidak terlalu membantu saya untuk meneruskan request yang saya minta sehingga terjadi miss komunikasi sedikit ketika tiba. Semoga ke depannya admin dan tim dilapangan lebih baik lagi dan semoga tempat ini lebih dibenahi agar tamu yang berkunjung lebih merasakan kenyamanan di tempat ini.

OK hotel, but a little worn out. Tidy room, great veranda an friendly personnel. Garden maintenance completely neglected. Good breakfast with a view at the rocks and some monkeys having their breakfast. Scooter rent nice option to discover the Harau valley. The rest of the hotel premises seem out of order and gives the place a groovy vibe.

It was a rather strange place in that we were the only people there. The hotel seemed to be deteriorating and it looked like it was being run down. The staff working there did their best but didn't have much in the way of food or drink. The room was OK, hot water, bed OK. Sheets not terribly clean.

Very bad service. There is no friendly. It's bad.

Suasana dan pelayanan hotel sangat baik, kekurangannya satu yaitu di jalan untuk menuju ke lokasi ada pungli dari pemuda setempat. Padahal tidak jauh dari lokasi pungli tersebut ada posko petugas.

The place is beautiful, you still really feel the natural atmosphere, comfortable, clean, breakfast is fried rice, from the parking area to the inn we have to walk, when we arrive we are confused, we don't know the office, we don't have to check out either, because all payments come in advance, if really like the family. During the stay the children are happy.

Cool, love the beauty. Totally natural. Rooms are also good, service is good.

Comfortable rooms, good service, suitable for staying with friends or family, the supporting facilities are quite complete.

This hotel is nestled in a stunning location. The room was spotless and in great condition. The location peerless. The breakfast personal and excellent!

Great hospitality from the owner. The room is satisfying. It's not a 5 stars hotel, but worth to stay in and refreshed your soul.

Honest review: - Hotel Exterior : 9/10 - Room Interior : 9.5/10 - Friendliness of employees : 10/10 - Food : 9/10 - Facility room : 5/10 (no wifi in room, tv channel has problems) Suggestions for hotels: - Employees are required to wear masks in the hotel environment - In each room a telephone is provided for communication with the receptionist - The cleanliness of the general dining room is considered, because there are leftovers from food and drinks that are not cleaned and cause odors - Provision of wifi in the rooms

Plus there are compliments of martabak and ginger wedang in the evenings, a pleasant stay. The sound of nature is so melodious.

For those who like the concept of nature, this inn is a recommendation because it blends directly with nature, lodging behind a cliff, with a modern feel, suitable for large families, outings or communities. Employees are also friendly, breakfast is delivered directly to the room, can cook or bring a baby to wash bottles or warm food and others

The bell boy is not there so take your own stuff far to the room. lobby is closed. small tap water is difficult to shower. the towels are not good. yet a decent hotel.

The location and building are good, but unfortunately the management is still not good so service is not available. Starting from towels that were not available and breakfast also did not know where they were. It seems that the management is still a traditional system so that employees are limited.