How many rooms are available at The Alana Surabaya?

The Alana Surabaya has 162 rooms in total.

Does The Alana Surabaya provide parking?

Yes, The Alana Surabaya provides parking. Please confirm details directly with the hotel.

Does The Alana Surabaya have a swimming pool?

Yes, a swimming pool is available at The Alana Surabaya.

What do past guests say about The Alana Surabaya?

The Alana Surabaya is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

PHP | EN

Support

Search Hotels

The Alana Surabaya

Name: The Alana Surabaya
Address: Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231, Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Jawa Timur, 60231, Indonesia
Rating: 8.8

Hotels

Finding rooms for you...

8.8

/10

Very Good

8,388 reviews

What Guests Say About Their Stay

Verified Traveler

9.4

/ 10

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

See original

D***s

10.0

/ 10

Very satisfying service and facilities. All the staff are friendly and provide excellent service.

See original

Widiyanto W.

10.0

/ 10

It was a very pleasant stay, with friendly and trustworthy staff. I left my bag behind and forgot it, only to be remembered the next night. However, the staff found it without incident. The food was delicious, the pool refreshing, and the room spacious and cool from the moment I entered.

See original

Edwin T.

10.0

/ 10

The entire staff is very friendly, including the security. The service is excellent and fast. This is my go-to hotel when I visit SBY. The food is consistently delicious, and there's a wide selection on the menu. 👏👏👏

See original

d***i

8.5

/ 10

Staying at Alana was such a great experience. You’ll get a spacious and clean room. YouTube, Netflix, and Prime Video are also available. Last but not least, a private floor which is only possible to be accessed by your own card.

In the Area

See Map

Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Alana Surabaya is located in area / city Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Alana Surabaya

Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Discover More Places

Discover More About The Alana Surabaya

Discover the exceptional comfort and convenience that awaits you at

The Alana Surabaya

, your premier destination for an unforgettable stay in Jawa Timur, Indonesia. Nestled in a vibrant locale, this hotel offers a perfect blend of modern amenities and warm Indonesian hospitality, making it an ideal choice for both business and leisure travelers. Room rates at

The Alana Surabaya

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Alana Surabaya Location

Strategically situated in the bustling heart of Surabaya,

The Alana Surabaya

is located at Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231. This prime location places you approximately 30 minutes from Juanda International Airport (SUB) and offers easy access to major business districts and popular city attractions. The area surrounding the hotel is known for its dynamic atmosphere, providing a convenient base for exploring the city's rich culture and vibrant commercial landscape. Whether you're here for business or pleasure, the accessibility of

The Alana Surabaya

ensures you're always close to where you need to be.

The Alana Surabaya Facilities & Services

Facilities for guests at

The Alana Surabaya

are designed to enhance your comfort and enjoyment throughout your stay. The hotel boasts a range of amenities catering to every need:

A refreshing outdoor swimming pool, perfect for a leisurely dip or a morning swim. Operating hours are from 6:00 AM to 8:00 PM, with no additional fees.
A well-equipped fitness center, available from 6:00 AM to 10:00 PM, allowing you to maintain your workout routine.
A dedicated business center, providing essential services for our corporate guests.
Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
On-site parking is available for guests, offering convenience for those traveling by car.
A relaxing spa and wellness center, offering various treatments to rejuvenate your body and mind. Operating hours are from 10:00 AM to 10:00 PM, with prices varying based on treatments.
A children's play area, ensuring younger guests have a fun and engaging space.

The Alana Surabaya Room Types

Explore the diverse range of accommodations designed to suit every traveler's preference. The room types of

The Alana Surabaya

include options that promise comfort and style. Guests can choose from:

Deluxe Room:
Available with City View, these rooms are non-smoking and offer a comfortable retreat. Some rooms feature a bathtub.
Executive Room:
Offering City View, these rooms are non-smoking and provide enhanced amenities for a more refined stay. Bathtub available in select rooms.
Suite:
These spacious suites provide a luxurious experience with City View. They are non-smoking and come equipped with a bathtub.
Family Room:
Ideal for families, these rooms offer ample space and comfort, with City View and non-smoking options. Bathtub available in select rooms.

The Alana Surabaya

is a pet-friendly hotel under specific conditions. Please contact the hotel directly for detailed information on pet policies and any applicable cleaning fees, which will be communicated in Philippine Pesos (PHP) if relevant to your booking context.

The Alana Surabaya Dining & Restaurants

Savor a culinary journey at

The Alana Surabaya

, where diverse dining options await. The hotel features several on-site dining venues to satisfy your palate:

The Pantry:
This all-day dining restaurant offers a delightful buffet breakfast, lunch, and dinner, featuring a wide array of international and local Indonesian dishes. Estimated price per person for lunch/dinner is around PHP 800. Operating hours are from 6:00 AM to 11:00 PM.
Sky Lounge:
Enjoy breathtaking city views and a selection of cocktails, mocktails, and light snacks at this stylish rooftop bar. Operating hours are from 5:00 PM to 1:00 AM.
In-Room Dining:
For a more private dining experience, enjoy a curated menu delivered directly to your room, available 24 hours a day.

The Alana Surabaya Nearby Attractions and Activities

Immerse yourself in the vibrant surroundings of Surabaya with easy access to numerous attractions and activities. Explore the rich culture and entertainment options nearby:

Taman Bungkul:
A popular city park offering a green oasis for relaxation and recreation, featuring playgrounds and food stalls.
House of Sampoerna:
A historic museum and former cigarette factory showcasing Dutch colonial architecture and the history of Indonesian tobacco.
Surabaya Town Square (Sutos):
A modern lifestyle complex with a variety of shops, restaurants, and entertainment venues.
Monumen Kapal Selam (Submarine Monument):
A unique attraction featuring a decommissioned Soviet submarine that visitors can explore.
Grand City Mall:
One of Surabaya's largest shopping malls, offering a wide range of retail outlets, dining options, and entertainment facilities.

If you are looking for other activities around

The Alana Surabaya

, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to The Alana Surabaya from the Airport

Getting to

The Alana Surabaya

from Juanda International Airport (SUB) is convenient, with several transportation options available. The airport transfer service of

The Alana Surabaya

ensures a smooth journey. Here's how to get to

The Alana Surabaya

Hotel Private Airport Transfer:
The most convenient option is to arrange a private transfer directly with the hotel. This service offers a hassle-free experience, with a driver meeting you at the arrival hall. The estimated cost for this service is around PHP 1,000 - PHP 1,500. You can book this through airport transfer services.
Taxi:
Metered taxis are readily available at Juanda International Airport. The journey to
The Alana Surabaya
typically takes about 30-45 minutes, depending on traffic, and may cost between PHP 300 - PHP 500.
Ride-hailing Service:
You can also use a ride-hailing service booked via your smartphone. This offers a cost-effective and convenient way to reach the hotel, with fares comparable to metered taxis.

Summary of Why You Should Choose to Stay at The Alana Surabaya

Choosing

The Alana Surabaya

for your next trip to Jawa Timur guarantees a memorable and comfortable experience. With excellent Room availability at

The Alana Surabaya

, you are sure to find the perfect accommodation to suit your needs. Here are the top reasons to book your stay:

Prime location offering easy access to key city attractions and business hubs.
A wide array of modern facilities, including a swimming pool, fitness center, and spa.
Diverse and delicious dining options to satisfy every craving.
Comfortable and well-appointed rooms designed for relaxation.
Exceptional service and warm Indonesian hospitality.

Booking The Alana Surabaya

is simple and convenient through Traveloka. Experience the best of Surabaya by choosing

The Alana Surabaya

for your next getaway. For more options, you can Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices.

All facilities in The Alana Surabaya

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Cafe
Poolside bar
Set menu lunch
Show cooking restaurant
Snack bar
Snacks
Dietary menu
Vegetarian meal

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Sports and Recreations

Aerobics
Billiard
Cycling
Darts
Fitness center
Table tennis

General

AC
Ballroom
Banquet
Family room
Swimming pool

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Projector

Things to Do

Children play area
Fitness center
Indoor pool
Sauna
Steam room

Transportation

Bicycle rental
Car rental
Valet parking

Nearby Facilities

ATM/Banking
Laundry
Shops

Family-friendly Facilities

Kids club
Children pool

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in The Alana Surabaya

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Read All

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alana Surabaya	162
Number of floors in The Alana Surabaya	18
Another facilities in The Alana Surabaya	A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Alana Surabaya

What are available facilities at The Alana Surabaya?

There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Alana Surabaya?

The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Alana Surabaya provide breakfast?

Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Alana Surabaya?

The Alana Surabaya is a 4.0-star hotel.

How many floors does The Alana Surabaya have?

The Alana Surabaya has 18 floors.

See All

More Reviews from Other Guests in The Alana Surabaya

Overall Ratings & Reviews The Alana Surabaya

Traveloka (8,388)

8.8

Very Good

From 8,388 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about The Alana Surabaya

All

Staff Friendliness (168)

Bedroom (166)

Room Space (163)

Ambiance (151)

Bathroom (150)

Accessibility (135)

Hotel Area (131)

Distance to City Center (128)

Variety (128)

Surroundings (126)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews The Alana Surabaya

Number of reviews per page

Customer reviews

Verified Traveler

Staycation

9.4

/10

Reviewed 7 day(s) ago

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

See original

Find this review helpful?

P***g

10.0

/10

Reviewed 1 week(s) ago

The staff was very friendly and accommodating. Super recommended!

Find this review helpful?

R***i

Staycation

9.7

/10

Reviewed 2 week(s) ago

Strategic location, clean place, suitable for staycation.

See original

Find this review helpful?

Permedi

10.0

/10

Reviewed 2 week(s) ago

The hotel was good and clean. The staff is helpful. Easy check-in and check-out.

Find this review helpful?

Andre F. P. H.

Business

9.1

/10

Reviewed 2 week(s) ago

The hotel staff is quite friendly. The facilities are complete, including a swimming pool, gym, and sauna. The location is quite good.

See original

Find this review helpful?

Verified Traveler

Leisure

8.1

/10

Reviewed 2 week(s) ago

We had a family room and the room was big, but we only had one king bed. I booked for 2 people and 2 kids, and we had to pay extra for an extra bed. I don’t get it because it’s a family room. The swimming pool was too small. The place for breakfast was not big; it should be improved, and the variety of the food was not much. They should have given 2 card keys for a family room.

1 people find it helpful

D***s

Business

10.0

/10

Reviewed 3 week(s) ago

Very satisfying service and facilities. All the staff are friendly and provide excellent service.

See original

1 people find it helpful

S***k

9.4

/10

Reviewed 3 week(s) ago

Nice hotel and it was pretty cheap so no complaints.

Find this review helpful?

E***o

10.0

/10

Reviewed 3 week(s) ago

--------‐---------------------

See original

Find this review helpful?

Dhatu D. P.

Staycation

9.6

/10

Reviewed 4 week(s) ago

For breakfast, at 8:30 a.m., the kitchen staff hadn't refilled the main course; it was left empty. Please fix this.

See original

Find this review helpful?

L***y

Business

10.0

/10

Reviewed 4 week(s) ago

Every time I go to Semarang, I stay here because it's comfortable.

See original

Find this review helpful?

Ranu S. V.

9.1

/10

Reviewed 6 week(s) ago

Very nice, strategic location, the best room

See original

Find this review helpful?

Widiyanto W.

Leisure

10.0

/10

Reviewed 6 week(s) ago

See original

1 people find it helpful

Verified Traveler

Leisure

8.5

/10

Reviewed 11 week(s) ago

It was pleasant, but it's a shame breakfast can't be delivered to your room. Perhaps this service could be considered. Overall, I liked it. For a reasonable price, I got a spacious room with cool air conditioning.

See original

2 people find it helpful

E***a

Business

8.5

/10

Reviewed 11 week(s) ago

Great service, friendly and helpful staff, and a comfortable environment.

See original

Find this review helpful?

M***e

Staycation

9.1

/10

Reviewed 12 week(s) ago

So far, we've enjoyed our stay at Alana Surabaya. The lobby smells great, check-in and check-out are smooth, and all the staff are friendly and helpful. Just a tip: I booked 3 non-smoking rooms, but I found one room (927) to have a less than fresh scent, as if it had been used for smoking. I asked for some freshener, and the staff were very responsive. The smell subsides when the AC is on, but if not, it's still there. The 9th floor hallway smells of cigarettes.

See original

1 people find it helpful

Verified Traveler

Staycation

9.4

/10

Reviewed 12 week(s) ago

For me personally, perhaps the only thing that needed a little extra caution was the parking area, where the bends were quite tight, a bit confusing/a little dangerous because when going uphill there was the potential to run into vehicles coming down. The room was very clean, nice, and tidy. The downside was perhaps some parts of the floor that seemed to be loose and made a noise when stepped on. It needed a little maintenance. The shower also needed attention because it was starting to become crusty. But overall, I was very satisfied.

See original

1 people find it helpful

Ainur R.

Staycation

9.6

/10

Reviewed 13 week(s) ago

Access to motorcycle parking is relatively easy. The hotel is very clean. The hotel staff is also very friendly. Welcome drinks & snacks are also never empty. The room is spacious and clean, very comfortable. The AC remote needs improvement, so that the room temperature can be adjusted. For swimming, I recommend wearing swimming goggles, because in my experience the pool water stings my eyes a little. The sauna room is very cool, the hot steam is very JUOSSS. For breakfast, I was a little disappointed, maybe when it was busy at the same time as there was a wedding event, so when there were a lot of guests, the breakfast room felt cramped and uncomfortable, many menu choices were also empty, there was a slight delay in supply from the kitchen.

See original

Find this review helpful?

E***a

Business

10.0

/10

Reviewed 13 week(s) ago

Great experience 👍🏻 Comfortable and clean atmosphere.

See original

1 people find it helpful

M***i

8.4

/10

Reviewed 14 week(s) ago

The receptionist was friendly, the room was clean and quite large. However, the breakfast was just average.

See original

Find this review helpful?

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.