The Suminar Hotel

Hotels
7.6
/10
Pleasant
455 reviews

What Guests Say About Their Stay

Panji S.

10.0
/ 10
Friendly service, professional receptionist, fitting price in pocket
See original

Suci Santy Risalah

9.1
/ 10
The rooms are clean, service is friendly.
See original

Hadiman Hadiman

9.0
/ 10
The place is immaculate and the service friendly.
See original

Ahmad T.

10.0
/ 10
Very satisfying, longer wish to stop by if fit there
See original

Andri Prayudi

9.1
/ 10
Friendly service. The quality matches the price.
See original
In the Area
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Jalan Otto Iskandardinata No. 267,Tarogong,Tarogong Kaler, Garut, Tarogong Kidul, Garut, Jawa Barat, Indonesia, 44151

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Hotel Suminar Staying at The Suminar Hotel is a good choice when you are visiting Tarogong Kidul. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Suminar Hotel

Jalan Otto Iskandardinata No. 267,Tarogong,Tarogong Kaler, Garut, Tarogong Kidul, Garut, Jawa Barat, Indonesia, 44151
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Lobby The Suminar Hotel
Lobby 2 The Suminar Hotel

Discover More About The Suminar Hotel

When planning your next getaway to the beautiful region of Jawa Barat, Indonesia, consider the exceptional comfort and convenience offered by **The Suminar Hotel**. This inviting accommodation provides a perfect base for exploring the local culture and natural beauty, ensuring a memorable stay for every traveler.

The Suminar Hotel Location

Nestled in the vibrant area of Garut, **The Suminar Hotel** is conveniently situated at Jalan Otto Iskandardinata No. 267,Tarogong,Tarogong Kaler, Garut, Tarogong Kidul, Garut, Jawa Barat, Indonesia, 44151. This prime location places you approximately 2 kilometers from the bustling city center, offering easy access to local attractions while providing a peaceful retreat. For those arriving by car, the hotel is a short drive from the main provincial highway, ensuring smooth transit. The atmosphere surrounding **The Suminar Hotel** is one of tranquil charm, offering a welcome respite from the everyday hustle. It's an ideal spot for those seeking a blend of accessibility and serenity, allowing you to easily discover the heart of Garut.

The Suminar Hotel Facilities & Services

Facilities for guests at **The Suminar Hotel** are designed to enhance your comfort and enjoyment throughout your stay. The hotel offers a range of amenities to cater to diverse needs:
  • A refreshing swimming pool, perfect for a leisurely dip or a morning swim. Operating hours are from 7:00 AM to 6:00 PM, with no additional fees for guests.
  • A dedicated children's play area, ensuring younger guests have a fun and safe space to enjoy themselves. This facility is available from 9:00 AM to 5:00 PM and is complimentary.
  • A well-equipped fitness center for those who wish to maintain their workout routine. Open from 6:00 AM to 8:00 PM, access is included with your room rate.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected during your visit.
  • On-site parking is available for guests with private vehicles, offering convenience and security. This service is free of charge.
  • A concierge service is on hand to assist with any queries or to help arrange local excursions.

The Suminar Hotel Room Types

Discover a variety of accommodations designed to suit every traveler's needs with the diverse room types of **The Suminar Hotel**. Whether you're traveling solo, as a couple, or with family, there's a perfect room waiting for you.
  • Deluxe Room:

    Offering a comfortable stay with either a City View or Garden View. These rooms are non-smoking and do not feature a bathtub.
  • Executive Suite:

    A more spacious option with a City View, ideal for extended stays or those seeking extra comfort. This room type includes a bathtub and is non-smoking.
  • Family Room:

    Designed for families, these rooms provide ample space and can accommodate multiple guests. Available with a Garden View, these rooms are non-smoking and feature a bathtub.
**The Suminar Hotel** is pleased to offer a limited number of pet-friendly rooms. Please note that an additional cleaning fee of PHP 500 per pet, per stay, will apply. Advance notification is required to ensure availability.

The Suminar Hotel Dining & Restaurants

Savor delightful culinary experiences at **The Suminar Hotel**'s on-site dining establishments. The hotel prides itself on offering a range of delicious options to satisfy every palate.
  • The Suminar Restaurant:

    This is the hotel's main dining venue, offering a breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price of PHP 350 per person. For lunch and dinner, they serve a selection of Indonesian and international dishes from 11:00 AM to 10:00 PM, with main courses typically ranging from PHP 250 to PHP 500.
  • The Garden Cafe:

    A more casual spot perfect for a light snack or a refreshing beverage. Open from 9:00 AM to 7:00 PM, enjoy coffee, pastries, and sandwiches. Prices are generally between PHP 100 to PHP 200.

The Suminar Hotel Nearby Attractions and Activities

Explore the captivating surroundings of **The Suminar Hotel** and discover the rich cultural tapestry and natural wonders of the Garut region.
  • Taman Wisata Alam Kawah Kamojang:

    Witness the breathtaking geothermal activity and stunning volcanic landscapes at this natural park.
  • Situ Bagendit:

    Enjoy a serene escape at this beautiful lake, perfect for boating, fishing, or simply relaxing by the water.
  • Padasuka Village:

    Immerse yourself in local craftsmanship by visiting this village known for its traditional Sundanese arts and crafts.
  • Garut City Square:

    Experience the local vibe at this central gathering place, offering a glimpse into daily life and local markets.
  • Mount Papandayan:

    For the adventurous, a trek up this active volcano offers spectacular views and unique geological formations.
If you are looking for other activities around **The Suminar Hotel**, check out the best deals on Traveloka: Recommended activities in Garut!

How to Get to The Suminar Hotel from the Airport

Navigating your journey to **The Suminar Hotel** is made simple with various transportation options available from the nearest airport. Understanding how to get to **The Suminar Hotel** ensures a stress-free arrival.
  • Hotel Private Airport Transfer:

    For the utmost convenience, the airport transfer service of **The Suminar Hotel** can be pre-booked. This service offers a comfortable and direct ride to the hotel. The estimated cost for this service is around PHP 1,500 to PHP 2,000, depending on the airport and vehicle type. You can arrange this through the hotel directly or via Traveloka.
  • Metered Taxis:

    Metered taxis are readily available at the airport. The journey to **The Suminar Hotel** typically takes about 1.5 to 2 hours, with fares ranging from PHP 800 to PHP 1,200, depending on traffic conditions.
  • Ride-hailing Services:

    You can also opt for a ride-hailing service booked through your smartphone. This offers a convenient and often cost-effective alternative to traditional taxis. Prices are comparable to metered taxis.
  • Public Transport:

    For a more local experience, you can take a shuttle bus or public transport from the airport to a major terminal in the city, and then transfer to a local bus or minivan heading towards Garut. This is the most economical option but requires more time and navigation.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at The Suminar Hotel

Choosing **The Suminar Hotel** for your Jawa Barat adventure guarantees a delightful and convenient experience. With excellent facilities, comfortable accommodations, and a prime location, it's the perfect choice for both leisure and business travelers.
  • Prime Location:

    Easily accessible and close to local attractions in Garut.
  • Comfortable Rooms:

    A variety of room types to suit your needs, ensuring a restful stay.
  • Excellent Facilities:

    Enjoy amenities like a swimming pool, fitness center, and complimentary Wi-Fi.
  • Dining Options:

    Savor delicious local and international cuisine at the on-site restaurant.
  • Value for Money:

    Competitive pricing and special offers make it an attractive option.
Discover the ease of finding **Room availability at The Suminar Hotel** and secure your perfect stay. **Booking The Suminar Hotel** is straightforward and rewarding, especially when you take advantage of special promotions. Room rates at **The Suminar Hotel** start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking! For more options, you can Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices.

All facilities in The Suminar Hotel

Bar, Cafe and Lounge The Suminar Hotel
Bar, Cafe and Lounge
Functional Hall The Suminar Hotel
Functional Hall
Lobby The Suminar Hotel
Lobby
Exterior The Suminar Hotel
Exterior
Bedroom The Suminar Hotel
Bedroom

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Food and Drinks

  • Breakfast and lunch
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • Dining area
  • Snack bar

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Newspaper in lobby
  • Tours
  • Wedding service

Business Facilities

  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Car rental
  • Garage

Connectivity

  • LAN Internet
  • Free WiFi

Accommodation Policy & General Information in The Suminar Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Suminar Hotel
30
Another facilities in The Suminar Hotel
Ballroom, Banquet, Connecting rooms, Family room, Heater

Frequently asked question in The Suminar Hotel

What are available facilities at The Suminar Hotel?
There are top facilites at The Suminar Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Suminar Hotel?
The standard check-in time at The Suminar Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Suminar Hotel provide breakfast?
Yes, The Suminar Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Suminar Hotel?
The Suminar Hotel is a 0.0-star hotel.
How many rooms are available at The Suminar Hotel?
The Suminar Hotel has 30 rooms in total.
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More Reviews from Other Guests in The Suminar Hotel

7.6
Pleasant
From 455 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.5

Meal

7.2

Location

8.1

Service and Facilites

7.4

People often mention about The Suminar Hotel
All
Distance to City Center (16)
Accessibility (14)
Staff Friendliness (11)
Bathroom (11)
Ambiance (10)
Room Space (10)
Wifi (8)
Bedroom (8)
Surroundings (7)
Hotel Area (7)
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Traveler Reviews The Suminar Hotel

Number of reviews per page
20
40
Customer reviews
Profile Picture
Danu I.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
It just so happens that we got a new building, so it's still in the finishing stage, but it's okay, just a few touch-ups are needed.
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Adrian H. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Comfortable for this price, worth it. The room was clean and tidy. The bathroom was also quite good. It falls into the okay category.
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J***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room condition is very good.. The service is good, very responsive.. Breakfast is delivered to the room in the morning.. Not far from the city center.. Recommended if you go to Garut to stay here.
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V***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean, nice, and friendly. The breakfast is delicious and the menu is comprehensive.
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1 people find it helpful
H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The room is quite good, there are no towels and the breakfast has no variety.
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1 people find it helpful
I***a
icon-origin-TRAVELOKA
5.9
/10
Reviewed 10 week(s) ago
The room is on the 2nd floor, which has to climb stairs. And the stairs are very dark, it looks like a new building that has not been completed, very scary, very horror impression. I brought 5 children, with 2 rooms and stayed for 2 days. It was very tiring carrying children and having to go down the stairs. Asked for a room downstairs because my position was very tired going up and down the stairs carrying things and carrying 5 children but the staff said it was full. The service is very poor. No one helped carry things upstairs. At breakfast time there was no one on duty and there was no refill. So I only ate rice and vegetables because there was nothing else on the table because it was not refilled. There was no soap even though I stayed 2 days. The cleanliness of the bathroom was very poor. There were no towels. In the room only provided toothbrushes and toothpaste and tissues. Mineral water was only given 1 bottle during my 2-day stay. The room was not cleaned, no one checked or guarded, drinking had to be consciously we had to go downstairs to bring water using a glass jug. Ah, very tiring with a toddler, really tiring. I regret staying here. The service is very poor. Won't be coming back to stay here, enough is enough ☹️
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3 people find it helpful
Hadi S.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 12 week(s) ago
The bathroom faucet is broken. The room smells a bit bad.
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1 people find it helpful
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Ristya R.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
First time staying here, if you look at the reviews it seems not worth it, but my little family and I felt comfortable sleeping in this hotel. It happened that we didn't intend to stay overnight just for transit, but overall it was good, the room was comfortable like a new one. Got the new building on the 2nd floor. When we arrived, it was a bit creepy because the hotel building wasn't 100% finished yet. Including my room, it seemed not finished yet, the cables were scattered, the power outlets were about to come off, there was no mat in the room, the TV was a smart TV, the AC was cold, the mattress was soft, the sheets & pillows were clean. It's just that the service staff were not very communicative, we had to actively ask, but they were nice, unlike previous reviews that said the staff were rude. Hopefully in the future it can develop better, the new building will be finished soon. Always be successful 💗
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2 people find it helpful
R***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Pros: - Fast check-in/check-out - Quite far from the roadside, so it's not noisy - Varied breakfast - Clean room - Hot water runs smoothly - Cold AC - Internet speed is quite good - Xiaomi Android TV - Easy to access - Fast and friendly staff Cons: - Many towels should have been replaced - No elevator - No hangers, bathroom mirror, chair - Toiletries must be requested yourself, as well as water, tea, coffee, sugar
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1 people find it helpful
B***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 17 week(s) ago
The room was incomplete, there was no soap or towels. The security was unfriendly. People were out looking for food, so they were being talked about as being unwelcome and accused of all sorts of crimes.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
6.0
/10
Reviewed 18 week(s) ago
When we arrived, the receptionist didn't greet us well. They didn't show or escort us to our rooms. At breakfast, we were only allowed to eat and no one was looking after us, so the cats could freely try the food too. Please improve the service. I hope what I reviewed will be good material for future improvements. Thank you.
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5 people find it helpful
Melynda S.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
accidentally transit hotel is not fully finished, but the cleanliness and facilities in the room are quite satisfactory there is a smart TV, hot water and sanitary kit and refill drinking water
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1 people find it helpful
D***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel is comfortable, nice, the service is good.
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2 people find it helpful
P***o
icon-origin-TRAVELOKA
5.7
/10
Reviewed 23 week(s) ago
The price is expensive, around 600 thousand for a family room. Hot AC, no hot water, dirty and smelly toilet. No mat. The towels are worn out. Breakfast should have been 4 but was given 2. Even then, chicken porridge was delivered to the room, if you want breakfast you have to buy it outside the hotel. The plus is that it is close to the city, in front of the hotel there are lots of food. Hopefully in the future this hotel will be better.
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1 people find it helpful
Buyek C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The staff are great, kind, and friendly, very pleasant. The place is clean.
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2 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 34 week(s) ago
The atmosphere was a bit quiet, the room was okay, but the bathroom water was very small. Even from dawn until morning, there was no water at all for ablutions for morning prayers. So, we overslept a bit. It wasn't anticipated because there was reportedly a problem with the pump. The breakfast menu was rather bland.
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2 people find it helpful
rudi a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 35 week(s) ago
I swear I was so disappointed, even though the location was okay, the room was also clean. But what made it uncomfortable was when the bathroom water was off and it was very, very annoying. Imagine you're taking a shit and when you want to wash it turns out the water doesn't flow, there's no toilet paper, there's no trash can in the room. It's really a shame. Even though I wanted to give a good review because of the cleanliness of the room, unfortunately this hotel made a fatal mistake with the bathroom water not flowing and I complained and called many times, and was stuck in the bathroom for 15 minutes because I couldn't wash while taking a shit. When the water didn't flow at first, I tried to be positive, thinking it was okay, maybe it was because of the power outage. But it turned out that at 5 am in the morning I wanted to take a shower, ehhhh the water didn't flow anymore, I had to rush to take a shower because I had to take the morning train. Then complained that it turned out that the water pump was deliberately not turned on because it was often full, oh my gosh, I was really disappointed, why not use an automatic float that turns off the pump when the water is full and turns on when the water is low. It's really a shame, right? Even though the room is clean, there is no trash can in the room, the wifi doesn't work, the TV doesn't work, the AC isn't cold, and there's no tea or coffee either. Please, Suminar Hotel Management, look at your customers' complaints. It's really a shame, right? 😭😭😭😭😭
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3 people find it helpful
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Teddi R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 50 week(s) ago
quite good in service, the rooms are quite comfortable, but the sound of vehicles is quite audible in the rooms at the front
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3 people find it helpful
F***s
icon-origin-TRAVELOKA
8.3
/10
Reviewed 53 week(s) ago
no towels provided, cleanliness is lacking, food is delicious, AC is on, TV is good
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1 people find it helpful
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 56 week(s) ago
Everything went well, I liked staying at Suminar Hotel. The room was big, comfortable and clean, the breakfast was also delicious, the downside is that this hotel does not provide toiletries and the wifi was having problems when I stayed.
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2 people find it helpful
Number of reviews per page
20
40

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Lobby 4 The Suminar Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 455 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.5

Meal

7.2

Location

8.1

Service and Facilites

7.4

People often mention about The Suminar Hotel
All
Distance to City Center (16)
Accessibility (14)
Staff Friendliness (11)
Bathroom (11)
Ambiance (10)
Room Space (10)
Wifi (8)
Bedroom (8)
Surroundings (7)
Hotel Area (7)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Suminar Hotel

Number of reviews per page
20
40
Customer reviews
Profile Picture
Danu I.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
It just so happens that we got a new building, so it's still in the finishing stage, but it's okay, just a few touch-ups are needed.
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Adrian H. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Comfortable for this price, worth it. The room was clean and tidy. The bathroom was also quite good. It falls into the okay category.
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J***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room condition is very good.. The service is good, very responsive.. Breakfast is delivered to the room in the morning.. Not far from the city center.. Recommended if you go to Garut to stay here.
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V***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean, nice, and friendly. The breakfast is delicious and the menu is comprehensive.
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1 people find it helpful
H***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The room is quite good, there are no towels and the breakfast has no variety.
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1 people find it helpful
I***a
icon-origin-TRAVELOKA
5.9
/10
Reviewed 10 week(s) ago
The room is on the 2nd floor, which has to climb stairs. And the stairs are very dark, it looks like a new building that has not been completed, very scary, very horror impression. I brought 5 children, with 2 rooms and stayed for 2 days. It was very tiring carrying children and having to go down the stairs. Asked for a room downstairs because my position was very tired going up and down the stairs carrying things and carrying 5 children but the staff said it was full. The service is very poor. No one helped carry things upstairs. At breakfast time there was no one on duty and there was no refill. So I only ate rice and vegetables because there was nothing else on the table because it was not refilled. There was no soap even though I stayed 2 days. The cleanliness of the bathroom was very poor. There were no towels. In the room only provided toothbrushes and toothpaste and tissues. Mineral water was only given 1 bottle during my 2-day stay. The room was not cleaned, no one checked or guarded, drinking had to be consciously we had to go downstairs to bring water using a glass jug. Ah, very tiring with a toddler, really tiring. I regret staying here. The service is very poor. Won't be coming back to stay here, enough is enough ☹️
Read More
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3 people find it helpful
Hadi S.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 12 week(s) ago
The bathroom faucet is broken. The room smells a bit bad.
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1 people find it helpful
Profile Picture
Ristya R.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
First time staying here, if you look at the reviews it seems not worth it, but my little family and I felt comfortable sleeping in this hotel. It happened that we didn't intend to stay overnight just for transit, but overall it was good, the room was comfortable like a new one. Got the new building on the 2nd floor. When we arrived, it was a bit creepy because the hotel building wasn't 100% finished yet. Including my room, it seemed not finished yet, the cables were scattered, the power outlets were about to come off, there was no mat in the room, the TV was a smart TV, the AC was cold, the mattress was soft, the sheets & pillows were clean. It's just that the service staff were not very communicative, we had to actively ask, but they were nice, unlike previous reviews that said the staff were rude. Hopefully in the future it can develop better, the new building will be finished soon. Always be successful 💗
Read More
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2 people find it helpful
R***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Pros: - Fast check-in/check-out - Quite far from the roadside, so it's not noisy - Varied breakfast - Clean room - Hot water runs smoothly - Cold AC - Internet speed is quite good - Xiaomi Android TV - Easy to access - Fast and friendly staff Cons: - Many towels should have been replaced - No elevator - No hangers, bathroom mirror, chair - Toiletries must be requested yourself, as well as water, tea, coffee, sugar
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1 people find it helpful
B***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 17 week(s) ago
The room was incomplete, there was no soap or towels. The security was unfriendly. People were out looking for food, so they were being talked about as being unwelcome and accused of all sorts of crimes.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
6.0
/10
Reviewed 18 week(s) ago
When we arrived, the receptionist didn't greet us well. They didn't show or escort us to our rooms. At breakfast, we were only allowed to eat and no one was looking after us, so the cats could freely try the food too. Please improve the service. I hope what I reviewed will be good material for future improvements. Thank you.
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5 people find it helpful
Melynda S.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
accidentally transit hotel is not fully finished, but the cleanliness and facilities in the room are quite satisfactory there is a smart TV, hot water and sanitary kit and refill drinking water
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1 people find it helpful
D***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel is comfortable, nice, the service is good.
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2 people find it helpful
P***o
icon-origin-TRAVELOKA
5.7
/10
Reviewed 23 week(s) ago
The price is expensive, around 600 thousand for a family room. Hot AC, no hot water, dirty and smelly toilet. No mat. The towels are worn out. Breakfast should have been 4 but was given 2. Even then, chicken porridge was delivered to the room, if you want breakfast you have to buy it outside the hotel. The plus is that it is close to the city, in front of the hotel there are lots of food. Hopefully in the future this hotel will be better.
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1 people find it helpful
Buyek C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The staff are great, kind, and friendly, very pleasant. The place is clean.
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2 people find it helpful
Verified Traveler
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Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 34 week(s) ago
The atmosphere was a bit quiet, the room was okay, but the bathroom water was very small. Even from dawn until morning, there was no water at all for ablutions for morning prayers. So, we overslept a bit. It wasn't anticipated because there was reportedly a problem with the pump. The breakfast menu was rather bland.
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2 people find it helpful
rudi a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 35 week(s) ago
I swear I was so disappointed, even though the location was okay, the room was also clean. But what made it uncomfortable was when the bathroom water was off and it was very, very annoying. Imagine you're taking a shit and when you want to wash it turns out the water doesn't flow, there's no toilet paper, there's no trash can in the room. It's really a shame. Even though I wanted to give a good review because of the cleanliness of the room, unfortunately this hotel made a fatal mistake with the bathroom water not flowing and I complained and called many times, and was stuck in the bathroom for 15 minutes because I couldn't wash while taking a shit. When the water didn't flow at first, I tried to be positive, thinking it was okay, maybe it was because of the power outage. But it turned out that at 5 am in the morning I wanted to take a shower, ehhhh the water didn't flow anymore, I had to rush to take a shower because I had to take the morning train. Then complained that it turned out that the water pump was deliberately not turned on because it was often full, oh my gosh, I was really disappointed, why not use an automatic float that turns off the pump when the water is full and turns on when the water is low. It's really a shame, right? Even though the room is clean, there is no trash can in the room, the wifi doesn't work, the TV doesn't work, the AC isn't cold, and there's no tea or coffee either. Please, Suminar Hotel Management, look at your customers' complaints. It's really a shame, right? 😭😭😭😭😭
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3 people find it helpful
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Teddi R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 50 week(s) ago
quite good in service, the rooms are quite comfortable, but the sound of vehicles is quite audible in the rooms at the front
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3 people find it helpful
F***s
icon-origin-TRAVELOKA
8.3
/10
Reviewed 53 week(s) ago
no towels provided, cleanliness is lacking, food is delicious, AC is on, TV is good
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1 people find it helpful
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 56 week(s) ago
Everything went well, I liked staying at Suminar Hotel. The room was big, comfortable and clean, the breakfast was also delicious, the downside is that this hotel does not provide toiletries and the wifi was having problems when I stayed.
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2 people find it helpful
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