The Sun Hotel & Spa

Hotels
Preferred Partner
8.3
/10
Very Good
4,506 reviews

What Guests Say About Their Stay

Staff Friendliness (127)
Bedroom (122)
Ambiance (102)
Room Space (100)
D***i
9.4
/ 10
Very comfortable and clean, business trip becomes enjoyable. Have stayed here twice. Next time if there are colleagues who go to Bali will be recommended.
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Onike T.
8.5
/ 10
A hotel that I highly recommend, the location is strategic, the staff are all friendly, the rooms are comfortable and clean. Overall everything is good. Want to come here again if you go to Bali.
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Jitro P.
8.5
/ 10
The Sun is cool, the room is clean, access to the beach is close, access to the center of the crowd is also close. The staff service is friendly, the swimming pool is also clean. The food is okay👍. Lacking, for that price, there is nothing 😁
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Joan N.
10.0
/ 10
Very very nice and comfortable, the room is clean and smells good, there is a TV, a hairdryer, hot and strong hot water, clean towels, a clean, fragrant mattress that is changed and cleaned every day, there is a cupboard with a large glass outside, friendly staff, friendly security, friendly check in and check out, I stayed from 29-7 July and have passed 7 days, everything is perfect.
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Eko W. P.
10.0
/ 10
The staff is very friendly. The check in and check out process is easy. Strategic location close to Pantia Kuta, walking about 10 minutes to the beach. The rooms are quite comfortable. Swimming pool is also OK. Anyway top. According to my budget.
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In the Area
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Jalan Lebak Bene, Kuta, Badung, Legian, Kuta, Bali, Indonesia, 80361

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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Within walking distance to Beachside
Minimalist Design
Within walking distance to Shopping Spot
Staying at The Sun Hotel & Spa is a good choice when you are visiting Legian. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Sun Hotel & Spa

Jalan Lebak Bene, Kuta, Badung, Legian, Kuta, Bali, Indonesia, 80361
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Lobby The Sun Hotel & Spa
Lobby 2 The Sun Hotel & Spa

Discover More About The Sun Hotel & Spa

Location


Staying at The Sun Hotel & Spa is a good choice when you are visiting Legian.

About The Sun Hotel & Spa

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Sun Hotel & Spa provides a pleasant accommodation for your stay.

From business event to corporate gathering, The Sun Hotel & Spa provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Sun Hotel & Spa, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Sun Hotel & Spa.

If you plan to have a long-term stay, staying at The Sun Hotel & Spa is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Sun Hotel & Spa is suitable for you who value privacy during your stay.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Sun Hotel & Spa exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Sun Hotel & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Sun Hotel & Spa.

All facilities in The Sun Hotel & Spa

Swimming Pool The Sun Hotel & Spa
Swimming Pool
Functional Hall The Sun Hotel & Spa
Functional Hall
Lobby The Sun Hotel & Spa
Lobby
Accommodation Services The Sun Hotel & Spa
Accommodation Services
Exterior The Sun Hotel & Spa
Exterior

Public Facilities

  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Tours

General

  • AC
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Set menu dinner
  • Snacks

Things to Do

  • Children play area
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Spa

Transportation

  • Bicycle rental
  • Limited parking
  • Secure parking

Connectivity

  • Internet point
  • Free WiFi
  • WiFi in public area (surcharge)

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Meeting facilities
  • Projector

Family-friendly Facilities

  • Children pool

Kids and Pets

  • CRIBS

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Sun Hotel & Spa

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Sun Hotel & Spa
153
Number of floors in The Sun Hotel & Spa
6
Another facilities in The Sun Hotel & Spa
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in The Sun Hotel & Spa

What are available facilities at The Sun Hotel & Spa?
There are top facilites at The Sun Hotel & Spa such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Sun Hotel & Spa?
The standard check-in time at The Sun Hotel & Spa is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Sun Hotel & Spa provide breakfast?
Yes, The Sun Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Sun Hotel & Spa?
The Sun Hotel & Spa is a 4.0-star hotel.
How many floors does The Sun Hotel & Spa have?
The Sun Hotel & Spa has 6 floors.
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More Reviews from Other Guests in The Sun Hotel & Spa

Overall Ratings & Reviews The Sun Hotel & Spa

Traveloka (3,852)
Other sources (654)
8.4
Very Good
From 3,852 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.4

Service and Facilites

8.5

People often mention about The Sun Hotel & Spa
All
Staff Friendliness (124)
Bedroom (115)
Ambiance (101)
Bathroom (100)
Room Space (99)
Distance to City Center (94)
Accessibility (93)
Surroundings (88)
Hotel Area (83)
Check-in/out Time (75)
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Traveler Reviews The Sun Hotel & Spa

Number of reviews per page
20
40
Customer reviews
H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
All the staff were friendly. The room was clean, but it seemed like the sheets hadn't been changed, as the pillows smelled. It's close to the beach. I didn't try the breakfast.
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J***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's convenient, close to everything, and the service is excellent. I forgot something and confirmed it with the hotel, but the staff was kind enough to help me send it to my city.
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lanny a.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
nice hotel with staf friendliness and strategic location... 🤩👍
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Nevi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank God, it's good and recommended, so it's one of my favorite places to choose.
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Heri W. U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, close to everywhere. Thank you
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
This is a nice and quite comfortable hotel. It's close to Legian Beach, Kuta Beach, and Beach Walk Mall. There are also many minimarkets around the hotel (Coco Mart, M Mart, Circle K). The staff is friendly, and check-in and check-out times are very fast. The only downside is that the bathroom floor is flush with the room, so when you shower, the water leaks out a bit. But it wasn't a bother, because the staff was very responsive when we asked for a change of mat. And the room was cleaned daily without us having to request it. Overall, I highly recommend this hotel for those of you who want to stay.
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Accommodation's Reply
20 Jan 2026
Dear Mr./Ms. Swastiastu, Thank you in advance for taking the time to share your stay experience with us. We are delighted that you were impressed with the hotel's location, close to Legian Beach, Kuta Beach, Beachwalk Shopping Mall, and easy access to nearby mini-markets. We also appreciate your positive comments regarding the friendly service of our staff and the quick check-in and check-out process, which motivates us to continue providing the best service. Thank you also for your feedback regarding the bathroom. We apologize for any minor inconvenience. We are pleased to know that our staff's responses were helpful and did not disturb your comfort during your stay. This feedback will certainly be taken into consideration for future evaluations. We hope to welcome you back again in the future. See you again and have a great day. Sincerely, The Sun Hotel & Spa Family
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Dian A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is tucked away in an alley, but it's still safe for pickup and dropoff. Rooms have refrigerators.
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Accommodation's Reply
20 Jan 2026
Dear Mr. Swastiastu, Thank you for taking the time to share your experience staying with us. Although access to our property may be somewhat difficult, we assure you that all transportation arrangements will be convenient. We also provide a minibar in the room so guests can stock up on food and drinks during their stay. We sincerely hope you will return to our family home for your next vacation. Sincerely, The Sun Hotel & Spa Family
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m***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The room is comfortable and spacious. The staff is friendly. It's just like the picture. It's located a bit inside an alley. The toilet is a bit uncomfortable.
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Accommodation's Reply
20 Jan 2026
Dear Mr. Swastiastu, Thank you very much for your review and feedback. We are delighted to hear that our room was comfortable, spacious, and as described, and that you received friendly service from our staff. Regarding the hotel's location, which is somewhat hidden in an alley, and the issue with the bathroom, we apologize for any inconvenience. This feedback is very valuable to us and will be forwarded to the relevant team for evaluation and improvement of our facilities in the future. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, The Sun Hotel & Spa Family
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Sofyan B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Clean, comfortable, cheap hotel, complete facilities, and overall great👍👍👍👍🥰
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Accommodation's Reply
14 Jan 2026
Thank you for taking the time to share your stay with us. We are delighted to hear that you were satisfied with the cleanliness, comfort, value, and amenities we provided. We hope you will return to stay with us again in the future and become part of our family. Sincerely, The Sun Hotel & Spa Family
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T***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The room is big and nice. The pool is clean.
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Accommodation's Reply
14 Jan 2026
Om Swastiastu, Firstly behalf of the company i would like to thank you for shared your experience during stay with us. we are delighted to hear that your stay was meet as your expectation. We hope to see you again for the next holiday season to stay with us and to be a part of our family. Warm Regard's The Sun Hotel & Spa Family
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
The restaurant staff were unfriendly, but they were very friendly when dealing with foreign tourists. The bathroom was too cramped, and the showerhead produced very little water, forcing us to use the toilet sprayer, which caused the water to spill everywhere. It was a pain to complain because the output was predictable. The bathroom dryer didn't work at all, leaving the bathroom constantly wet, and the water gradually seeped out. The receptionist's friendliness could also be improved. Only the security guard and the parking attendant were very friendly. The food was acceptable.
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Accommodation's Reply
20 Jan 2026
Dear Mr. Swastiastu, Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We are deeply saddened that the service from the restaurant and reception staff did not reflect the standard of service we expect from all guests without exception. This feedback is extremely important to management, and we will follow up by re-evaluating and retraining the relevant teams. Regarding the bathroom amenities, from the size, showerhead, floor dryer, to the water leak, we apologize for this unpleasant experience. These definitely did not meet our expectations, and we will report this to the technical team for immediate investigation and improvement. We appreciate your appreciation of the friendliness of the security and valet parking staff, as well as your evaluation of our food. Such honest feedback helps us further improve and elevate the quality of our service. We hope to have the opportunity to welcome you back in the future for an even better stay. Sincerely, The Sun Hotel & Spa Family
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a***r
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
We stayed for 1 night in 2 rooms, the floor of the room was a bit slippery. The location is close and there is a money changer
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Accommodation's Reply
20 Jan 2026
Mr. Swasti Astu, thank you for taking the time to share your stay with us. We apologize if the floor was slippery and we will take immediate action to improve guest comfort. We are pleased to hear that our location is excellent and close to currency exchange. We hope to welcome you back to stay with us again in the future. Sincerely, The Sun Hotel & Spa Family.
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Affordable and fast response from the staff. Close to everything, although the streets are narrow, it's perfectly fine. We stayed with family and the kids were happy. The food was varied.
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Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. Swastiastu, Thank you for taking the time to share your stay with us. We are delighted to hear that your stay with your family met your expectations. We sincerely hope that you and your family will return to stay with us again on your next vacation and become a part of our large family. Sincerely, The Sun Hotel & Spa Family
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
Room rates fluctuate due to Christmas and New Year holidays.
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1 people find it helpful
Parinda w.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel isn't a new type of hotel, but the rooms are very cool and the facilities are complete. Among the amenities are shower caps. A small suggestion is to improve the WiFi quality so it's a bit faster.
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Accommodation's Reply
20 Jan 2026
Dear Mr. Swasti Astu, Thank you for your review and feedback. We understand that our hotel is not new, but we remain committed to providing every guest with comfort, including cool room temperatures and complete amenities. Thank you also for your suggestion regarding improving WiFi quality, which we will prioritize in the future. We hope to welcome you back to stay with us again. Sincerely, The Sun Hotel & Spa Family
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verdi i. s.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Stayed here for 5 days. Awesome.
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Accommodation's Reply
21 Jan 2026
Mr./Ms. Swasti Astu, thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us met your expectations. We sincerely hope that when you return to Bali, you will stay with us again and become part of our family. Sincerely, The Sun Hotel & Spa Family.
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F***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The staff is friendly, the place is clean and tidy.
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Accommodation's Reply
21 Jan 2026
Mr./Ms. Swastiastu, thank you for taking the time to share your experience with us. We are delighted to hear that your stay met your expectations, both in terms of the service from our staff and the cleanliness of the premises and rooms. We hope to welcome you back to our family again. Sincerely, The Sun Hotel & Spa Family.
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Great staff, flexible with check-in and check-out
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Accommodation's Reply
21 Jan 2026
Om Swastiastu, Thank you for the lovely feedback! Our team is always happy to help, and we’re glad the flexible check-in and check-out made your stay more comfortable. We look forward to seeing you again and be a part of our family. Warm Regard's The Sun Hotel & Spa Family
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great location, close to Kuta Beach and Legian Market. Highly recommended for those looking for a vacation. Thank you, The Sun Hotel.
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel room was clean, the hotel staff were friendly, very helpful during check-in and check-out, and the restaurant service was also very good. Thank you Balii.....The Sun & Spa Htl🥰🥰🙏
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Number of reviews per page
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40

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Exterior 4 The Sun Hotel & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Sun Hotel & Spa

Traveloka (3,852)
Other sources (654)
8.4
Very Good
From 3,852 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.4

Service and Facilites

8.5

People often mention about The Sun Hotel & Spa
All
Staff Friendliness (124)
Bedroom (115)
Ambiance (101)
Bathroom (100)
Room Space (99)
Distance to City Center (94)
Accessibility (93)
Surroundings (88)
Hotel Area (83)
Check-in/out Time (75)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Sun Hotel & Spa

Number of reviews per page
20
40
Customer reviews
H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
All the staff were friendly. The room was clean, but it seemed like the sheets hadn't been changed, as the pillows smelled. It's close to the beach. I didn't try the breakfast.
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J***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's convenient, close to everything, and the service is excellent. I forgot something and confirmed it with the hotel, but the staff was kind enough to help me send it to my city.
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lanny a.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
nice hotel with staf friendliness and strategic location... 🤩👍
Find this review helpful?
Nevi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Thank God, it's good and recommended, so it's one of my favorite places to choose.
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Heri W. U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly staff, close to everywhere. Thank you
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
This is a nice and quite comfortable hotel. It's close to Legian Beach, Kuta Beach, and Beach Walk Mall. There are also many minimarkets around the hotel (Coco Mart, M Mart, Circle K). The staff is friendly, and check-in and check-out times are very fast. The only downside is that the bathroom floor is flush with the room, so when you shower, the water leaks out a bit. But it wasn't a bother, because the staff was very responsive when we asked for a change of mat. And the room was cleaned daily without us having to request it. Overall, I highly recommend this hotel for those of you who want to stay.
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Accommodation's Reply
20 Jan 2026
Dear Mr./Ms. Swastiastu, Thank you in advance for taking the time to share your stay experience with us. We are delighted that you were impressed with the hotel's location, close to Legian Beach, Kuta Beach, Beachwalk Shopping Mall, and easy access to nearby mini-markets. We also appreciate your positive comments regarding the friendly service of our staff and the quick check-in and check-out process, which motivates us to continue providing the best service. Thank you also for your feedback regarding the bathroom. We apologize for any minor inconvenience. We are pleased to know that our staff's responses were helpful and did not disturb your comfort during your stay. This feedback will certainly be taken into consideration for future evaluations. We hope to welcome you back again in the future. See you again and have a great day. Sincerely, The Sun Hotel & Spa Family
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Dian A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is tucked away in an alley, but it's still safe for pickup and dropoff. Rooms have refrigerators.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Mr. Swastiastu, Thank you for taking the time to share your experience staying with us. Although access to our property may be somewhat difficult, we assure you that all transportation arrangements will be convenient. We also provide a minibar in the room so guests can stock up on food and drinks during their stay. We sincerely hope you will return to our family home for your next vacation. Sincerely, The Sun Hotel & Spa Family
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m***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The room is comfortable and spacious. The staff is friendly. It's just like the picture. It's located a bit inside an alley. The toilet is a bit uncomfortable.
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Find this review helpful?
Accommodation's Reply
20 Jan 2026
Dear Mr. Swastiastu, Thank you very much for your review and feedback. We are delighted to hear that our room was comfortable, spacious, and as described, and that you received friendly service from our staff. Regarding the hotel's location, which is somewhat hidden in an alley, and the issue with the bathroom, we apologize for any inconvenience. This feedback is very valuable to us and will be forwarded to the relevant team for evaluation and improvement of our facilities in the future. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, The Sun Hotel & Spa Family
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See original
Sofyan B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Clean, comfortable, cheap hotel, complete facilities, and overall great👍👍👍👍🥰
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Find this review helpful?
Accommodation's Reply
14 Jan 2026
Thank you for taking the time to share your stay with us. We are delighted to hear that you were satisfied with the cleanliness, comfort, value, and amenities we provided. We hope you will return to stay with us again in the future and become part of our family. Sincerely, The Sun Hotel & Spa Family
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T***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The room is big and nice. The pool is clean.
Find this review helpful?
Accommodation's Reply
14 Jan 2026
Om Swastiastu, Firstly behalf of the company i would like to thank you for shared your experience during stay with us. we are delighted to hear that your stay was meet as your expectation. We hope to see you again for the next holiday season to stay with us and to be a part of our family. Warm Regard's The Sun Hotel & Spa Family
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
The restaurant staff were unfriendly, but they were very friendly when dealing with foreign tourists. The bathroom was too cramped, and the showerhead produced very little water, forcing us to use the toilet sprayer, which caused the water to spill everywhere. It was a pain to complain because the output was predictable. The bathroom dryer didn't work at all, leaving the bathroom constantly wet, and the water gradually seeped out. The receptionist's friendliness could also be improved. Only the security guard and the parking attendant were very friendly. The food was acceptable.
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Accommodation's Reply
20 Jan 2026
Dear Mr. Swastiastu, Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We are deeply saddened that the service from the restaurant and reception staff did not reflect the standard of service we expect from all guests without exception. This feedback is extremely important to management, and we will follow up by re-evaluating and retraining the relevant teams. Regarding the bathroom amenities, from the size, showerhead, floor dryer, to the water leak, we apologize for this unpleasant experience. These definitely did not meet our expectations, and we will report this to the technical team for immediate investigation and improvement. We appreciate your appreciation of the friendliness of the security and valet parking staff, as well as your evaluation of our food. Such honest feedback helps us further improve and elevate the quality of our service. We hope to have the opportunity to welcome you back in the future for an even better stay. Sincerely, The Sun Hotel & Spa Family
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a***r
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
We stayed for 1 night in 2 rooms, the floor of the room was a bit slippery. The location is close and there is a money changer
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Accommodation's Reply
20 Jan 2026
Mr. Swasti Astu, thank you for taking the time to share your stay with us. We apologize if the floor was slippery and we will take immediate action to improve guest comfort. We are pleased to hear that our location is excellent and close to currency exchange. We hope to welcome you back to stay with us again in the future. Sincerely, The Sun Hotel & Spa Family.
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Affordable and fast response from the staff. Close to everything, although the streets are narrow, it's perfectly fine. We stayed with family and the kids were happy. The food was varied.
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Accommodation's Reply
14 Jan 2026
Dear Mr./Ms. Swastiastu, Thank you for taking the time to share your stay with us. We are delighted to hear that your stay with your family met your expectations. We sincerely hope that you and your family will return to stay with us again on your next vacation and become a part of our large family. Sincerely, The Sun Hotel & Spa Family
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M***n
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Leisure
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8.7
/10
Reviewed 4 week(s) ago
Room rates fluctuate due to Christmas and New Year holidays.
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Parinda w.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel isn't a new type of hotel, but the rooms are very cool and the facilities are complete. Among the amenities are shower caps. A small suggestion is to improve the WiFi quality so it's a bit faster.
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Accommodation's Reply
20 Jan 2026
Dear Mr. Swasti Astu, Thank you for your review and feedback. We understand that our hotel is not new, but we remain committed to providing every guest with comfort, including cool room temperatures and complete amenities. Thank you also for your suggestion regarding improving WiFi quality, which we will prioritize in the future. We hope to welcome you back to stay with us again. Sincerely, The Sun Hotel & Spa Family
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verdi i. s.
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8.2
/10
Reviewed 4 week(s) ago
Stayed here for 5 days. Awesome.
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Accommodation's Reply
21 Jan 2026
Mr./Ms. Swasti Astu, thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us met your expectations. We sincerely hope that when you return to Bali, you will stay with us again and become part of our family. Sincerely, The Sun Hotel & Spa Family.
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F***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The staff is friendly, the place is clean and tidy.
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Accommodation's Reply
21 Jan 2026
Mr./Ms. Swastiastu, thank you for taking the time to share your experience with us. We are delighted to hear that your stay met your expectations, both in terms of the service from our staff and the cleanliness of the premises and rooms. We hope to welcome you back to our family again. Sincerely, The Sun Hotel & Spa Family.
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Verified Traveler
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9.7
/10
Reviewed 4 week(s) ago
Great staff, flexible with check-in and check-out
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Accommodation's Reply
21 Jan 2026
Om Swastiastu, Thank you for the lovely feedback! Our team is always happy to help, and we’re glad the flexible check-in and check-out made your stay more comfortable. We look forward to seeing you again and be a part of our family. Warm Regard's The Sun Hotel & Spa Family
D***y
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Great location, close to Kuta Beach and Legian Market. Highly recommended for those looking for a vacation. Thank you, The Sun Hotel.
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F***h
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Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel room was clean, the hotel staff were friendly, very helpful during check-in and check-out, and the restaurant service was also very good. Thank you Balii.....The Sun & Spa Htl🥰🥰🙏
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