Wyndham Surabaya

Hotels
Preferred Partner Plus
All-star Accommodation
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8.7
/10
Very Good
8,495 reviews

What Guests Say About Their Stay

a***i

10.0
/ 10
All the staff are really friendly, early check-in is allowed, you can check-in at 1 o'clock.. Love Wyndham so much ❤️
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M***d

10.0
/ 10
I recently had the pleasure of staying at Wyndham Surabaya for 4 days and 4 nights, and I can honestly say it was an amazing experience from start to finish. This 5-star hotel at Jl. Basuki Rahmat is truly in the heart of Surabaya - close to Tunjungan Plaza, great location, but once you enter the lobby you feel pure luxury and calm away from the city buzz. The room was spacious, impeccably clean, modern, and very comfortable with everything I needed - fast WiFi, Smart TV, cozy bedding, and a beautiful city view. Breakfast buffet at Tangerine Restaurant was outstanding with so many Indonesian and international options. The outdoor pool, gym and spa facilities were top-notch. But what made this stay truly unforgettable was the service. A very special mention to Ms. Eva - she is an asset to Wyndham Surabaya. Her hospitality is exceptional. Always smiling, very professional, attentive, and goes above and beyond to make guests feel welcome and valued. She handled everything with such grace and genuine care. Great staff like Eva is the reason guests come back. To the entire team at Wyndham Surabaya - thank you for 4 amazing days. You have set a very high standard. I will definitely be back and highly recommend this hotel to anyone visiting Surabaya. Highly recommended!

I***I

10.0
/ 10
It was a pleasant stay, the staff were friendly and very helpful. Recommended.
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A***d

10.0
/ 10
Very very nice hospitality service, very clean and bright room, flexibility and warm welcome. Top notch.

L***a

10.0
/ 10
Great! Keep it up, it's a great hotel for families and business. Close to the city and entertainment, too.
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In the Area
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Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
note: hotel was previously named Pullman Surabaya City Centre Wyndham Surabaya is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Wyndham Surabaya

Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Wyndham Surabaya
Lobby 2 Wyndham Surabaya

Discover More About Wyndham Surabaya

Wyndham Surabaya offers a sophisticated and comfortable retreat for travelers seeking an exceptional experience in Jawa Timur, Indonesia. This premier hotel is designed to cater to both business and leisure guests, providing a seamless blend of modern amenities, impeccable service, and a prime location. Whether you're planning a business trip, a family vacation, or a romantic getaway, Wyndham Surabaya promises a memorable stay with its world-class facilities and warm Indonesian hospitality. Room rates at Wyndham Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Wyndham Surabaya Location

Wyndham Surabaya is strategically situated in the vibrant heart of Surabaya, specifically in the Jalan Basuki Rahmat 67-73 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271 area. This prime location places it approximately 5 kilometers from the bustling city center, offering convenient access to major business districts, shopping centers, and cultural attractions. For those arriving by air, the hotel is easily accessible from Juanda International Airport (SUB), with various transportation options available. The atmosphere surrounding Wyndham Surabaya is one of dynamic urban energy, yet the hotel itself provides a tranquil oasis. It is conveniently located near key transportation hubs and offers a gateway to exploring the rich heritage and modern developments of Surabaya.

Wyndham Surabaya Facilities & Services

Facilities for guests at Wyndham Surabaya are designed to enhance every aspect of your stay, ensuring comfort, convenience, and enjoyment. * **Swimming Pool:** Take a refreshing dip in our outdoor swimming pool, perfect for relaxation and unwinding. Open daily from 6:00 AM to 8:00 PM. * **Fitness Center:** Maintain your workout routine at our fully equipped fitness center, featuring state-of-the-art cardio and strength training equipment. Open daily from 6:00 AM to 10:00 PM. * **Spa and Wellness Center:** Indulge in rejuvenating treatments and massages at our serene spa. Operating hours are from 10:00 AM to 9:00 PM, with prices starting from PHP 1,500. * **Business Center:** For our business travelers, a well-equipped business center is available to assist with your professional needs. Open 24 hours. * **Meeting and Event Spaces:** Host your next conference or event in our versatile meeting rooms and ballroom, equipped with modern audiovisual technology. * **Complimentary Wi-Fi:** Stay connected throughout the hotel with free high-speed Wi-Fi access. * **24-Hour Front Desk:** Our dedicated staff is available around the clock to assist with any requests or inquiries. * **Concierge Services:** Get personalized recommendations and assistance with bookings for tours and transportation. * **Kid's Club:** A dedicated space for our younger guests to enjoy supervised activities and fun. Open daily from 9:00 AM to 5:00 PM. * **Free Parking:** Ample free parking space is available for guests who prefer to drive. * **Shuttle Service:** Complimentary shuttle service to select nearby shopping malls and business districts is available on a scheduled basis. Please inquire at the front desk for the schedule.

Wyndham Surabaya Room Types

Discover a range of meticulously designed accommodations, offering the perfect room types of Wyndham Surabaya to suit every traveler's needs. * **Deluxe Room:** Available with either a City View or Garden View. These rooms are non-smoking and feature a modern design with essential amenities. Some Deluxe Rooms include a bathtub. * **Executive Room:** Offering enhanced space and amenities, Executive Rooms provide a City View and are all non-smoking. Bathtub available in select rooms. * **Suite:** Our spacious Suites offer a luxurious experience with a separate living area and a City View. These rooms are non-smoking and come equipped with a bathtub. * **Family Room:** Designed for families, these rooms offer ample space and comfort, with options for City View or Garden View. All Family Rooms are non-smoking and include a bathtub. Wyndham Surabaya does not currently offer pet-friendly rooms.

Wyndham Surabaya Dining & Restaurants

Savor a culinary journey at Wyndham Surabaya, where diverse dining options cater to every palate. * **The Grand Brasserie:** Our signature all-day dining restaurant offers a lavish international buffet featuring a wide array of local and international cuisines. Enjoy themed nights and live cooking stations. Estimated price per person: PHP 1,200. Operating hours: 6:00 AM - 10:00 PM. * **Skyline Lounge:** Experience breathtaking city views from our rooftop bar. Enjoy expertly crafted cocktails, fine wines, and light snacks in a sophisticated ambiance. Estimated price per person: PHP 800. Operating hours: 5:00 PM - 1:00 AM. * **Java Coffee Corner:** A cozy spot to enjoy freshly brewed coffee, pastries, and light meals. Perfect for a casual meeting or a moment of relaxation. Estimated price per person: PHP 400. Operating hours: 7:00 AM - 9:00 PM.

Wyndham Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding areas with ease from Wyndham Surabaya. * **Tugu Pahlawan (Heroes Monument):** A significant historical landmark commemorating the heroes of the Indonesian War of Independence. * **House of Sampoerna:** A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of clove cigarettes. * **Surabaya Town Square (Sutos):** A popular lifestyle and entertainment complex featuring shops, restaurants, and cafes. * **Ampel Mosque and Bazaar:** A historic mosque and a vibrant marketplace offering a glimpse into the city's rich Islamic heritage and local crafts. * **Cheng Ho Mosque:** A unique mosque with Chinese architectural influences, dedicated to the famous Chinese admiral. If you are looking for other activities around Wyndham Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Wyndham Surabaya from the Airport

Navigating your journey to Wyndham Surabaya is made simple with various transportation options from Juanda International Airport (SUB). The airport transfer service of Wyndham Surabaya ensures a smooth arrival. * **Hotel Private Airport Transfer:** For ultimate convenience and comfort, arrange for Wyndham Surabaya's private airport transfer service. This service offers a direct and hassle-free journey to the hotel. Prices start from PHP 1,000. You can book this through the hotel or via Traveloka's airport transfer services. * **Taxi:** Metered taxis are readily available at the airport. The journey to Wyndham Surabaya typically takes around 30-45 minutes, depending on traffic. Estimated fare: PHP 200 - PHP 300. * **Ride-hailing Service:** You can also book a ride-hailing service from the designated pick-up points at the airport. This offers a convenient and often cost-effective option. Estimated fare: PHP 180 - PHP 280. * **Airport Premium Bus:** While less direct, airport buses can be an economical option to reach the city center, from where you can take a short taxi or ride-hailing service to the hotel.

Summary of Why You Should Choose to Stay at Wyndham Surabaya

Wyndham Surabaya stands out as an exceptional choice for your next trip to Jawa Timur, offering a perfect blend of luxury, convenience, and value. * **Prime Location:** Situated in a vibrant and accessible area of Surabaya, making it easy to explore the city's attractions. * **World-Class Amenities:** Enjoy a range of facilities including a swimming pool, fitness center, and spa for a truly relaxing stay. * **Exceptional Dining:** Indulge in diverse culinary experiences at the hotel's on-site restaurants and bars. * **Comfortable Accommodations:** A variety of well-appointed room types ensure a comfortable and pleasant stay for all guests. * **Impeccable Service:** Experience warm Indonesian hospitality and attentive service from our dedicated staff. Discover the best Room availability at Wyndham Surabaya and start Planning your trip. For seamless Booking Wyndham Surabaya, we recommend using Traveloka. Book budget hotels in Jawa Timur and experience the convenience of finding great deals. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Wyndham Surabaya

Bar, Cafe and Lounge Wyndham Surabaya
Bar, Cafe and Lounge
Swimming Pool Wyndham Surabaya
Swimming Pool
Fitness Center Wyndham Surabaya
Fitness Center
Functional Hall Wyndham Surabaya
Functional Hall
Lobby Wyndham Surabaya
Lobby

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Dining area
  • Set menu dinner

Transportation

  • Car rental
  • Shopping center shuttle
  • Valet parking

Things to Do

  • Hot tub
  • Outdoor pool
  • Sauna
  • Spa
  • Sauna

Connectivity

  • Free WiFi

General

  • AC
  • Reception hall
  • Connecting rooms
  • Swimming pool
  • Smoking area

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Printer

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Supermarket

Accommodation Policy & General Information in Wyndham Surabaya

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Wyndham Surabaya
292
Number of floors in Wyndham Surabaya
26
Another facilities in Wyndham Surabaya
A la carte dinner, A la carte lunch, Bar, Breakfast, Buffet breakfast

Frequently asked question in Wyndham Surabaya

What are available facilities at Wyndham Surabaya?
There are top facilites at Wyndham Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Wyndham Surabaya?
The standard check-in time at Wyndham Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Wyndham Surabaya provide breakfast?
Yes, Wyndham Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Wyndham Surabaya?
Wyndham Surabaya is a 5.0-star hotel.
How many floors does Wyndham Surabaya have?
Wyndham Surabaya has 26 floors.
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More Reviews from Other Guests in Wyndham Surabaya

Overall Ratings & Reviews Wyndham Surabaya

Traveloka (8,374)
Other sources (121)
8.8
Very Good
From 8,374 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.6

Location

9.1

Service and Facilites

8.8

People often mention about Wyndham Surabaya
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Room Space (332)
Distance to City Center (324)
Bedroom (303)
Staff Friendliness (286)
Bathroom (283)
Ambiance (274)
Hotel Area (257)
Accessibility (242)
Family Friendly (215)
Surroundings (213)
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Traveler Reviews Wyndham Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Breakfast until 10:30 and late check-out until 13:00
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Cindy L. D. P.
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9.6
/10
Reviewed 3 day(s) ago
For the food, please improve the taste, otherwise it is satisfactory.
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a***h
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 day(s) ago
The noises around the room were heard.
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Accommodation's Reply
07 Oct 2026
Dear MValued Guest, Thank you for taking the time to tell us about your experience at Wyndham Surabaya City Centre. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear that your stay was disturbed by the noises around the hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to Wyndham Hotel Surabaya. Warm regards, Wyndham Hotel Surabaya
a***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
All the staff are really friendly, early check-in is allowed, you can check-in at 1 o'clock.. Love Wyndham so much ❤️
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
You can request it for a special day. I've stayed here several times on staycations with my family, and I'm so happy.
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Clean, tidy bedroom, bathroom, delicious food.
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Mawaddah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All the staff were very friendly and helpful, thank you.
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I recently had the pleasure of staying at Wyndham Surabaya for 4 days and 4 nights, and I can honestly say it was an amazing experience from start to finish. This 5-star hotel at Jl. Basuki Rahmat is truly in the heart of Surabaya - close to Tunjungan Plaza, great location, but once you enter the lobby you feel pure luxury and calm away from the city buzz. The room was spacious, impeccably clean, modern, and very comfortable with everything I needed - fast WiFi, Smart TV, cozy bedding, and a beautiful city view. Breakfast buffet at Tangerine Restaurant was outstanding with so many Indonesian and international options. The outdoor pool, gym and spa facilities were top-notch. But what made this stay truly unforgettable was the service. A very special mention to Ms. Eva - she is an asset to Wyndham Surabaya. Her hospitality is exceptional. Always smiling, very professional, attentive, and goes above and beyond to make guests feel welcome and valued. She handled everything with such grace and genuine care. Great staff like Eva is the reason guests come back. To the entire team at Wyndham Surabaya - thank you for 4 amazing days. You have set a very high standard. I will definitely be back and highly recommend this hotel to anyone visiting Surabaya. Highly recommended!
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s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
You can add drinking water refills around the room area.
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A***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
One of the best hotels in town, will go there again for sure.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
One of the best hotels in Surabaya, totally recommended.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The hotel staff was very helpful. It smelled delicious and luxurious, and the location was perfect. It was perfect on Sunday mornings, as there was a CFD event in front of the hotel.
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1 people find it helpful
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Excellent hotel service
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff is very friendly and helpful, especially Eva. She made sure clear communication and was very helpful with the room arrangements. The room is clean but very outdated, with a very old design. The wallpaper is old and worn out, and the toilet shower and handles are difficult to turn. Otherwise, a comfortable stay overall.
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ario k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and proactive and pleasant staff. The food needs improvement, and the reservation system needs to be improved to eliminate the need for multiple confirmations.
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ario k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and the staff are proactive and pleasant. The food needs improvement, and the reservation system needs to be addressed to eliminate the need for multiple confirmations.
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ario k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and proactive and pleasant staff. The food needs improvement, and the reservation system needs to be improved to eliminate the need for multiple confirmations.
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Accommodation's Reply
17 Sep 2026
Dear Ari, From Wyndham Surabaya, Thank you so much for taking the time to share your valuable feedback and comments about your stay at our hotel. We are delighted that you enjoyed Wyndham Surabaya's excellent location in the heart of Surabaya's vibrant business and entertainment district, as well as the outstanding service you received during your stay. Regarding your suggestions concerning food options and the reservation system, we will take appropriate action to prevent similar issues in the future. Wyndham Hotels & Resorts are committed to always meeting the needs and expectations of all our guests. Thank you again for your valuable feedback. We will strive to provide even higher quality service in the future. For your next stay, we recommend you try our new Deluxe Room, designed to be brighter, airier, cleaner, and more comfortable. The rooms feature amenities such as wireless charging, USB-A and USB-C ports, a 55x55 inch Smart TV, and premium, eco-friendly amenities. For the latest updates, please follow us on Instagram, Facebook, YouTube, and TikTok (@wyndhamsurabaya). We look forward to seeing you again at Wyndham Surabaya.
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ario k.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and the staff are proactive and pleasant. The food needs improvement, and the reservation system needs to be addressed to eliminate the need for multiple confirmations.
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ario k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
Accessible to the city center, clean, and proactive and pleasant staff. The food needs improvement, and the reservation system needs to be improved to eliminate the need for multiple confirmations.
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B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very spacious room, the hotel atmosphere is calm and luxurious.
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Number of reviews per page
20
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Exterior 4 Wyndham Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.