The Trinity City Hotel

The premises of the hotel are beautiful, but we had such a bad sleep in our room. The room was way too hot when we first arrived. We thought we had figured out the thermostat to get it cooled off, only to return to the room to have it boiling hot again. We called staff on our 2nd day because it was too late in the evening the first night, and they helped fix our issue. But other problems kept occurring… the air would blow directly on either myself or my daughter. It was very uncomfortable to sleep, either too hot or too cold. Also on our first day of arrival, we had problems with both our shower and our sink, another call for support. The maintenance man came and told us our sink stopper was broken (we couldn’t open it) and that he would return in an hour. He never came back. So we had to brush our teeth in the bathtub. We also couldn’t get the shower to operate. Finally, after an hour of fighting with the shower, I finally got it to work. It had been tightened closed so much that it was stuck. We called again the next day another maintenance man came and had to use a screwdriver to free the stopper in the sink. Also, the mattresses in the beds were so soft that we would sink in them, to the point that it contributed to the bad sleep, heat and cool problems, and aches and pains. I have to say, for such a beautiful hotel, this was a freakishly alarming amount of odd circumstances. We felt so stupid, also as seasoned travelers, having to call the front desk so many times!

Very good room, breakfast and bar

Clean room, clean public areas, attentive and professional staff

Great location! Amazing breakfast!

Very helpful staff, clean room. Excellent breakfast. Great location.

The staff, the lovely rooms and the location of the hotel

Absolutely amazing from check in to check out everything was perfect the hotel, the service from staff, the cleanliness, the food, the drinks, the room, the location everything was 5 star we had the best time thank you so much!

Nice room, vegan breakfast, friendly helpful staff, what’s not to like!

Room great, staff wonderful. Easy hotel for wheelchair user

The room was amazing. Beds and bedding were so comfortable. The staff was the best part-happy and helpful. They always made you feel like a priority.

Night staff, Vincent the Night manager very helpful

Great Location & Rooms, Friendly Staff, and Breakfast was great

All good

Excellent staff. The safe wouldn’t open on one occasion and staff had to unlock it for me. The sink also wouldn't drain but staff once again fixed it after I asked. Breakfast was incredible. And so was the hotel restaurant.

Really lovely staff. Great breakfast. Lovely room. Warm welcome despite the awful weather outside!

Beautiful hotel, lovely staff and amazing location, at check in they upgraded our room because it was our twins birthday!

Perfect location. Quiet rooms. Nice facilities

Staff and amenities

Room was clean

Yes