The Couper Umiltà

IF YOU HOPE TO HAVE EVEN BASIC HOTEL SERVICE EXPECTATIONS MET (TOILET PAPER, TOWELS, TRASH REMOVAL, RELATIVELY PROMPT COMMUNICATION WITH STAFF), YOU WILL WANT TO STAY ELSEWHERE. Rooms/space - ground entrance to hotel is dingy, unkept, and not secure. The hotel and rooms on the second level are essentially tenants of a larger building. The hotel attendants who are only very rarely at the reception desk assured me the front door of the building remained closed throughout the day and evening - I never found that to be the case. Front door was always open to the street and reception desk was unattended 95% of the time during our stay. Our guest room was generally well appointed except for a gross discolored white carpet in the room. Service - communication via WhatsApp was good leading up to trip. I was aware they don’t staff the reception desk 24h and they gave me a rough schedule for front desk staffing: about 9am - break for lunch, then back at the desk until 9ish. For any requests outside of those hours, I was told to simply send a WhatsApp message. In reality, no one is ever at the desk and no one responds to WhatsApp messages in any timely way. I would message to ask why our trash had not been taken out or why our used espresso cups/spoons had not been replaced, but no response. It was impossible to have toilet paper and towels replenished so much so that I had to raid a utility bathroom behind the reception for half used rolls of toilet paper - what a joke.

Staff was very welcoming, rooms were clean, hotel was walking distance to most of the monuments. Only thing that could have been better is having our own control of the thermostat and are control as the room was very stuffy.

The water can be warmer

Best boutique hotel in Rome, amazing location and helpful staff

Excellent location but hotel looks tired. Needs good signage. Staff are really nice!

Beautiful old building, great location and very confortable room, spacious bathroom. Definitely worth every penny, highly recommended, the staff was amazing. Only draw back, no elevator and you have to carry your bags 1 flight. Also, make sure the cab leaves you in the corner of Av Corso, otherwise is a long walk over old pavers.

We had an excellent 2-night stay at The Couper Umiltà, made truly special by the outstanding service from the reception team — especially Martina. She went above and beyond to be kind, attentive, and incredibly thoughtful towards my son, which meant a lot to us and really stood out. Her warmth and professionalism are a real credit to the hotel. Despite non-stop rain during our stay, the hotel’s very central location allowed us to walk everywhere we wanted to go, with the Colosseum only about a 20-minute walk away. The only minor downsides were that there is no lift (stairs only, so not ideal for those with mobility needs) and there was no safe in the room. Overall, a wonderful stay thanks to exceptional staff and a great location — we would definitely return.

I had an amazing stay at The Couper Hotel in Rome! The location is excellent! walking distance to all the main attractions, steps from fontana de trevi, Parthenon, restaurants, and cafés. The room was spacious, modern, and super clean, with great attention to detail. The staff was incredibly attentive and made sure everything was perfect throughout my stay. I would definitely stay here again and highly recommend it to anyone visiting Rome!

Perfect stay

Hotel was fantastic. We had a beautiful comfortable room tastefully decorated, it was stunning! A big thank you to Martina at reception who treated us more like family members instead of guests. Great place & fantastic staff!

Everything is OK, but it doesn’t have elevators and safe box.

Great location. Clean with a friendly staff.

The staff was very friendly and helpful. The room was clean and comfortable. The location was perfect for accessing major attractions. The only negative was that there was no elevator.

Excellent location. The staff is great and helpful. I liked staying here because of being walkable to a lot of places and the bus stop.

Wonderful staff!

Fantastic hotel in the heart of Rome. Just minutes from all the points of interest. The staff was friendly, helpful and professional.

location

Beautiful room very modern, comfy and clean. Staff very friendly and helpful

Couldn’t recommend enough, amazing staff and service, the room was exceptional, the location was so perfect for the sights and attractions, great restaurants in the vicinity and public transport And again the staff were so helpful and lovely 10/10

Value for money