Jamaica Palace Hotel

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8.2
/10
Very Good
345 reviews

What Guests Say About Their Stay

Christopher

10.0
/ 10
The front desk ladies and gentlemen was extremely polite and very friendly. Excellent customer service and the restaurant staff was fantastic also.

Colleen

10.0
/ 10
I enjoyed the 3 days spent at this hotel,very close o the beach and to vist places of interest.

BRUCE

10.0
/ 10
Great location, good food at the restaurant. Lovely pool and fantastic area. Portland is lovely
In the Area
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Williamsfield, Portland, Jamaica

Main Facilities

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Restaurant
Swimming Pool
WiFi
Jamaica Palace Hotel is located in area / city Portland.
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What's around Jamaica Palace Hotel

Williamsfield, Portland, Jamaica
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General


Near Trident Castle

Location


Located in Port Antonio, Jamaica Palace Hotel is by the ocean, a 1-minute drive from Trident Castle and 7 minutes from Rio Grande. This hotel is 2.6 mi (4.2 km) from Blue Lagoon and 3 mi (4.9 km) from Folly Ruins.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Trident Castle - 0.7 km / 0.5 mi
Frenchman's Cove Beach - 2.7 km / 1.7 mi
San San Beach - 2.9 km / 1.8 mi
Blue Lagoon - 4.6 km / 2.9 mi
Folly Ruins - 4.9 km / 3 mi
Rio Grande - 5.5 km / 3.4 mi
Anglican Church - 5.5 km / 3.4 mi
Portland Parish Church - 5.7 km / 3.6 mi
Port Antonio Square - 5.9 km / 3.7 mi
Musgrave Market - 6 km / 3.7 mi
Errol Flynn Marina - 6.2 km / 3.8 mi
Bikini Beach - 6.4 km / 4 mi
Fort George - 6.7 km / 4.1 mi
Winnifred Beach - 7.3 km / 4.5 mi
Sharshy Beach - 8.8 km / 5.4 mi

The preferred airport for Jamaica Palace Hotel is Norman Manley Intl. Airport (KIN) - 112.7 km / 70 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Business Facilities


Featured amenities include a computer station, multilingual staff, and laundry facilities. Free self parking is available onsite.

Dining


Enjoy Caribbean cuisine at Gallery Restaurant & Bar, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). A complimentary local cuisine breakfast is served daily from 7:30 AM to 10:30 AM.

Rooms


Make yourself at home in one of the 80 individually decorated guestrooms. Rooms have private patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers.

All facilities in Jamaica Palace Hotel

Entertainment Facility Jamaica Palace Hotel
Entertainment Facility
Functional Hall Jamaica Palace Hotel
Functional Hall
Common Space Jamaica Palace Hotel
Common Space
Lobby Jamaica Palace Hotel
Lobby
Accommodation Services Jamaica Palace Hotel
Accommodation Services

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Barbecue

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Coffee shop

Hotel Services

  • Wedding service
  • Porter
  • Multilingual staff

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Computer station

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Banana boat

Accommodation Policy & General Information in Jamaica Palace Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, WiFi
Check-In / Check-Out Time
From 15:00 - 23:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Jamaica Palace Hotel
80
Number of floors in Jamaica Palace Hotel
2
Another facilities in Jamaica Palace Hotel
Outdoor pool, Picnic area, Garden, Barbecue, Banquet

Frequently asked question in Jamaica Palace Hotel

What are available facilities at Jamaica Palace Hotel?
There are top facilites at Jamaica Palace Hotel such as Restaurant, Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Jamaica Palace Hotel?
The standard check-in time at Jamaica Palace Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00
Does Jamaica Palace Hotel provide breakfast?
Yes, Jamaica Palace Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Jamaica Palace Hotel?
Jamaica Palace Hotel is a 3.5-star hotel.
How many floors does Jamaica Palace Hotel have?
Jamaica Palace Hotel has 2 floors.
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More Reviews from Other Guests in Jamaica Palace Hotel

8.2
Very Good
From 345 reviews
Cleanliness

8.8

Room Comfort

7.8

Location

7.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Jamaica Palace Hotel

Number of reviews per page
20
40
Top reviews
Christopher
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The front desk ladies and gentlemen was extremely polite and very friendly. Excellent customer service and the restaurant staff was fantastic also.
Barbara
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Ms. Moore - Operations Manager was accommodating as well as Georgia who was very helpful at the time of booking. Ensure what is advertised is accurate on this site. Omlettes were good. Would have liked more local fruits that were available in the area. Male server was exceptional...name starts with D, may be Damanique?
Lorella
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was excellent, breakfast was filling, property clean. Check-in was arduous, but the front desk staff was pleasant and made every effort to alleviate the situation. Note that there is a two hundred dollars refundable incidental charge that can either be paid in cash or held against a credit card, it cannot be held against a debit card as I learned the hard way. Expedia does not explicit provide that information. Overall it was a good stay. Quiet property, beautiful view from the balconies, lovely pool deck with a Jamaica-shaped pool. Close to the town and many eating areas.
Read More
Berenice
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great hotel in a stunning property with really friendly staff at reception. Had an issue with bathroom shower which sprayed onto the wall and then the floor - apparently a result of bath/shower design so the staff couldn't help. Otherwise had a great stay with good food, although the restaurant was pricey. Would stay again though.
Read More
Colleen
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I enjoyed the 3 days spent at this hotel,very close o the beach and to vist places of interest.
BRUCE
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location, good food at the restaurant. Lovely pool and fantastic area. Portland is lovely
Kenroy
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast menu was excellent. Dinner options for kids could be improved on.
Alexandria
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room staff were great food was delicious!
Linford
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very good experience. I would love to go back again
Lola
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Beautifully kept grounds and hotel
Marva
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Clean room snd bathroom friendly and helpful staff.
kedesha
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Hotel is old. Good horrible
Anekia
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff was nice
Shanecie
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I checked out the hotel a day early and they refused to refund my money they told me I booked through Expedia so I have to reach out to Expedia and Expedia is now telling me the hotel doesn’t want to refund my money for the night I did not overall the hotel is in a good location close to all the other beaches and rivers but the rooms need updating and bug control they have roaches that’s why i checked out early
Read More
Shanecie
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Something else
Kort
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great
Jennifer
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room service was super slow, breakfast delivered to room in takeout box instead of crockery and silverware. Couldn’t get coffee until 8:15am as coffee not ready. Room service wasn’t available for breakfast as short staff (apparently only 2 staff working). Lunch in restaurant took over hour and a half to 2 hours when only person in restaurant dining. No normal chair in room to work from laptop and none available in hotel. Front desk very rarely answered phone, to keep calling. Hotel could do with providing kettle in room so guests can make coffee themselves. Hotel should be DOWNGRADED TO 3 or 4 star. Very disappointed, would not recommend!!
Read More
Karen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was clean and the staff was nice.
Marva
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Everything’s exceeded our expectations. The rooms were very spacious and the bathrooms were upgraded. The bed and linen comfortable and soft and the staff were amazing. That Jamaican breakfast was awesome and the servings ample. Everybody should try those chili wings on the lunch menu - simply dynamite.
Urane Delz
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Well maintained. Staff was amazing. Room dated but clean and provided everything i needed, mosquitos are plenty probably need to a big spray like Gee jam as they are in the same area and i didn't experience mosquitoes there and it was within a day.
Number of reviews per page
20
40

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Lobby 4 Jamaica Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 345 reviews
Cleanliness

8.8

Room Comfort

7.8

Location

7.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Jamaica Palace Hotel

Number of reviews per page
20
40
Top reviews
Christopher
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The front desk ladies and gentlemen was extremely polite and very friendly. Excellent customer service and the restaurant staff was fantastic also.
Barbara
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Ms. Moore - Operations Manager was accommodating as well as Georgia who was very helpful at the time of booking. Ensure what is advertised is accurate on this site. Omlettes were good. Would have liked more local fruits that were available in the area. Male server was exceptional...name starts with D, may be Damanique?
Lorella
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was excellent, breakfast was filling, property clean. Check-in was arduous, but the front desk staff was pleasant and made every effort to alleviate the situation. Note that there is a two hundred dollars refundable incidental charge that can either be paid in cash or held against a credit card, it cannot be held against a debit card as I learned the hard way. Expedia does not explicit provide that information. Overall it was a good stay. Quiet property, beautiful view from the balconies, lovely pool deck with a Jamaica-shaped pool. Close to the town and many eating areas.
Read More
Berenice
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Great hotel in a stunning property with really friendly staff at reception. Had an issue with bathroom shower which sprayed onto the wall and then the floor - apparently a result of bath/shower design so the staff couldn't help. Otherwise had a great stay with good food, although the restaurant was pricey. Would stay again though.
Read More
Colleen
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I enjoyed the 3 days spent at this hotel,very close o the beach and to vist places of interest.
BRUCE
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location, good food at the restaurant. Lovely pool and fantastic area. Portland is lovely
Kenroy
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Breakfast menu was excellent. Dinner options for kids could be improved on.
Alexandria
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room staff were great food was delicious!
Linford
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very good experience. I would love to go back again
Lola
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Beautifully kept grounds and hotel
Marva
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Clean room snd bathroom friendly and helpful staff.
kedesha
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Hotel is old. Good horrible
Anekia
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff was nice
Shanecie
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

I checked out the hotel a day early and they refused to refund my money they told me I booked through Expedia so I have to reach out to Expedia and Expedia is now telling me the hotel doesn’t want to refund my money for the night I did not overall the hotel is in a good location close to all the other beaches and rivers but the rooms need updating and bug control they have roaches that’s why i checked out early
Read More
Shanecie
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Something else
Kort
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great
Jennifer
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room service was super slow, breakfast delivered to room in takeout box instead of crockery and silverware. Couldn’t get coffee until 8:15am as coffee not ready. Room service wasn’t available for breakfast as short staff (apparently only 2 staff working). Lunch in restaurant took over hour and a half to 2 hours when only person in restaurant dining. No normal chair in room to work from laptop and none available in hotel. Front desk very rarely answered phone, to keep calling. Hotel could do with providing kettle in room so guests can make coffee themselves. Hotel should be DOWNGRADED TO 3 or 4 star. Very disappointed, would not recommend!!
Read More
Karen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was clean and the staff was nice.
Marva
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Everything’s exceeded our expectations. The rooms were very spacious and the bathrooms were upgraded. The bed and linen comfortable and soft and the staff were amazing. That Jamaican breakfast was awesome and the servings ample. Everybody should try those chili wings on the lunch menu - simply dynamite.
Urane Delz
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Well maintained. Staff was amazing. Room dated but clean and provided everything i needed, mosquitos are plenty probably need to a big spray like Gee jam as they are in the same area and i didn't experience mosquitoes there and it was within a day.
Number of reviews per page
20
40