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Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

Hotels
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9.2
/10
Exceptional
1,378 reviews

What Guests Say About Their Stay

David

10.0
/ 10
Lovely place to stay in Hakone. Clean room and sweet attentive staff. We loved the onsen! The breakfast and dinner gave you many choices and the food was very well prepared and tasty!

Howard

10.0
/ 10
Superb breakfast and dinner. Really fine establishment. Bilingual staff made the stay all much better. Beautiful room with in room onsen. Fabulous location, right by Lake Ashie with the boat and cable car excursions. Terrific in every way.

Howard

10.0
/ 10
Really beautiful facility overlooking Lake Ashie. A two minute walk from the hotel to the Archie Lake boat excursion,and the cable car excursion, which is definitely not to be missed. . But the best part is extremely helpful staff throughout the facility, who are fluent in English, very pleasant. I go out of their way to be helpful. Definitely a very nice place very nice place to stay. We would definitely come back again.
In the Area
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160 Motohakone Togendai, Ashigarashimo-gun, Shizuoka, Susono, Chubu, Japan, 250-0522

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Elevator
note: hotel was previously named Hakone Ashinoko Hanaori Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS) is located in area / city Susono. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

160 Motohakone Togendai, Ashigarashimo-gun, Shizuoka, Susono, Chubu, Japan, 250-0522
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Discover Tranquility and Luxury at Hakone Ashinoko Hanaori

Embark on a journey to discover unparalleled serenity and exquisite comfort at

Hakone Ashinoko Hanaori

, a premier destination nestled in the heart of Chubu, Japan. This exquisite hotel offers a unique blend of traditional Japanese hospitality and modern luxury, promising an unforgettable escape for every traveler. Whether you're seeking a romantic getaway, a family adventure, or a peaceful retreat, Hakone Ashinoko Hanaori is poised to exceed your expectations. Room rates at Hakone Ashinoko Hanaori start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hakone Ashinoko Hanaori Location

Hakone Ashinoko Hanaori is ideally situated in the picturesque town of Hakone, within the Shizuoka Prefecture. Specifically, it is located in the charming area of Moto-Hakone, offering breathtaking views and easy access to the region's natural wonders. The hotel is approximately a 2-hour drive from Tokyo, making it a convenient escape from the bustling city. For those arriving by public transport, the nearest major transit hub is Hakone-Yumoto Station, from which local buses and taxis can be taken to reach the hotel. The atmosphere surrounding Hakone Ashinoko Hanaori is one of profound tranquility, with the serene waters of Lake Ashi just a stone's throw away. This location is perfect for those who appreciate nature, art, and a slower pace of life, offering a peaceful respite from the everyday.

Hakone Ashinoko Hanaori Facilities & Services

Facilities for guests at Hakone Ashinoko Hanaori are designed to ensure a comfortable and enriching stay. The hotel boasts a range of amenities catering to both relaxation and recreation:

  • Onsen (Hot Springs):

    Immerse yourself in the rejuvenating waters of Hakone's natural hot springs. Available for both private and public use, offering a quintessential Japanese experience. Operating hours are typically from 6:00 AM to 11:00 PM, with no additional fees for in-house guests.
  • Restaurant:

    Savor exquisite Japanese and international cuisine at the hotel's main dining venue.
  • Lounge Area:

    A comfortable space to relax, read, or enjoy a quiet conversation.
  • Gift Shop:

    Browse a selection of local crafts, souvenirs, and Hakone specialties.
  • Parking:

    Complimentary parking is available for guests who choose to drive, a convenient amenity for travelers exploring the region by car.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is accessible throughout the hotel premises.

Hakone Ashinoko Hanaori Room Types

The room types of Hakone Ashinoko Hanaori are thoughtfully designed to provide comfort and style, catering to a variety of guest preferences. Each room offers a unique perspective and amenities to enhance your stay:

  • Standard Twin Room:

    These comfortable rooms feature two single beds and offer a serene view of the surrounding gardens. They are non-smoking and do not include a bathtub.
  • Deluxe Lake View Room:

    Enjoy stunning vistas of Lake Ashi from these spacious rooms, equipped with either a double bed or twin beds. These rooms are non-smoking and include a private bathtub for ultimate relaxation.
  • Japanese Style Room (Washitsu):

    Experience traditional Japanese living in these tatami-mat rooms, featuring futon bedding. Some of these rooms offer a partial lake view and are non-smoking. A bathtub may be available in select Japanese-style rooms.
  • Suite Room:

    For those seeking extra space and luxury, the suite rooms offer separate living areas and premium amenities, often with expansive views of Lake Ashi. These rooms are non-smoking and feature a well-appointed bathtub.

Hakone Ashinoko Hanaori Dining & Restaurants

Hakone Ashinoko Hanaori offers a delightful culinary journey with its on-site dining options, allowing guests to experience the flavors of Japan and beyond. The hotel's main restaurant, "Yurin-an," provides a sophisticated dining experience:

  • Yurin-an:

    This elegant restaurant specializes in traditional Kaiseki multi-course meals, showcasing seasonal ingredients and artistic presentation. It also offers a selection of local Hakone delicacies. Estimated price per person for dinner is around 8,000 JPY to 12,000 JPY. Operating hours are typically from 7:00 AM to 10:00 AM for breakfast and 6:00 PM to 9:00 PM for dinner.
  • Cafe & Bar:

    A more casual setting for light snacks, beverages, and a relaxing ambiance. Perfect for enjoying a cup of coffee or a local sake. Operating hours are usually from 11:00 AM to 5:00 PM.

Hakone Ashinoko Hanaori Nearby Attractions and Activities

The Hakone region is rich with cultural and natural attractions, offering plenty to explore during your stay at Hakone Ashinoko Hanaori. Here are some must-visit spots:

  • Hakone Shrine:

    A beautiful Shinto shrine located on the shores of Lake Ashi, famous for its iconic red torii gate standing in the water.
  • Hakone Open-Air Museum:

    An expansive outdoor sculpture park featuring works by renowned artists, set against the stunning backdrop of the Hakone mountains.
  • Lake Ashi Cruise:

    Enjoy a scenic boat ride across Lake Ashi, offering panoramic views of Mount Fuji on clear days and the surrounding volcanic landscape.
  • Hakone Ropeway:

    A cable car ride that provides breathtaking aerial views of the Owakudani volcanic valley, known for its hot springs and sulfurous fumes.
  • Hakone Checkpoint Museum:

    A historical reconstruction of the Edo period's Hakone Checkpoint, offering insights into Japan's feudal past.

If you are looking for other activities around Hakone Ashinoko Hanaori, check out the best deals on Traveloka: Recommended activities in Hakone!

How to Get to Hakone Ashinoko Hanaori from the Airport

Reaching Hakone Ashinoko Hanaori from the nearest major airports is a straightforward process, with several convenient options available. Understanding how to get to Hakone Ashinoko Hanaori will ensure a smooth start to your vacation. The primary airports serving the region are Narita International Airport (NRT) and Haneda Airport (HND) in Tokyo.

  • Airport Limousine Bus:

    Direct limousine buses operate from both Narita and Haneda airports to Hakone-Yumoto Station. From there, you can take a local bus or a taxi to Hakone Ashinoko Hanaori. The bus journey typically takes around 2 to 3 hours and costs approximately 3,000 JPY to 4,000 JPY per person.
  • Narita Express or Keikyu Line Train:

    From Narita Airport, take the Narita Express to Shinjuku Station, then transfer to the Odakyu Romancecar for Hakone-Yumoto. From Haneda Airport, take the Keikyu Line to Shinagawa Station and transfer to the Shinkansen (bullet train) to Odawara, then switch to the Hakone Tozan Line to Hakone-Yumoto. This route offers a comfortable and scenic train journey. The total travel time can be around 2 to 2.5 hours, with costs varying depending on the train services used, generally ranging from 4,000 JPY to 6,000 JPY.
  • Taxi:

    While convenient, taking a taxi directly from the airport to Hakone Ashinoko Hanaori is the most expensive option, with fares potentially exceeding 30,000 JPY and a travel time of about 1.5 to 2 hours, depending on traffic.
  • Private Airport Transfer Service:

    For a seamless and personalized experience, consider booking a private airport transfer service. This service can be arranged in advance and offers door-to-door convenience, ideal for families or those with heavy luggage. Prices for private transfers vary but typically start from around 25,000 JPY.

Summary of Why You Should Choose to Stay at Hakone Ashinoko Hanaori

Choosing Hakone Ashinoko Hanaori for your next getaway promises an experience filled with relaxation, natural beauty, and exceptional service. Here are the key reasons why this hotel stands out:

  • Stunning Location:

    Situated by the serene Lake Ashi, offering breathtaking views and easy access to Hakone's natural and cultural attractions.
  • Authentic Onsen Experience:

    Rejuvenate your body and mind in the hotel's natural hot springs.
  • Comfortable Accommodations:

    A variety of well-appointed rooms cater to different needs, ensuring a restful stay.
  • Exquisite Dining:

    Savor delicious Japanese cuisine and local specialties at the on-site restaurant.
  • Tranquil Atmosphere:

    Escape the hustle and bustle of city life and immerse yourself in the peaceful surroundings of Hakone.

Discover the perfect blend of tradition and modernity at Hakone Ashinoko Hanaori. Check

Room availability at Hakone Ashinoko Hanaori

and start planning your dream vacation. For the best rates and a seamless booking process, consider

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through Traveloka. You can also Book budget hotels in Chubu and Easily book domestic and international flights at low prices on Traveloka.

All facilities in Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

Bar, Cafe and Lounge Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
Bar, Cafe and Lounge
Swimming Pool Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
Swimming Pool
Entertainment Facility Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
Entertainment Facility
Common Space Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
Common Space
Lobby Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
Lobby

Things to Do

  • Shops
  • Spa
  • Garden

General

  • Smoking area
  • Parking
  • Terrace

Public Facilities

  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Accommodation Policy & General Information in Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 20:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, mobile payments, and cash
  • Mobile payment options include: Alipay, PayPay, Merpay, LINE Pay, R Pay, and WeChat Pay
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property does not provide vegetarian or halal meals, and most dietary restrictions cannot be accommodated.
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 20:00 - to 10:00
Available rooms at Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
154
Number of floors in Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
5
Another facilities in Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)
Shops, Spa, Garden, Smoking area, Terrace

Frequently asked question in Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

What are available facilities at Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)?
There are top facilites at Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS) such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)?
The standard check-in time at Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS) is starting from 15:00 - 20:00 while the latest check-out time is at Before 10:00
What is the star rating of Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)?
Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS) is a 3.5-star hotel.
How many floors does Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS) have?
Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS) has 5 floors.
How many rooms are available at Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)?
Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS) has 154 rooms in total.
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More Reviews from Other Guests in Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

9.2
Exceptional
From 1,377 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
David
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely place to stay in Hakone. Clean room and sweet attentive staff. We loved the onsen! The breakfast and dinner gave you many choices and the food was very well prepared and tasty!
Howard
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Superb breakfast and dinner. Really fine establishment. Bilingual staff made the stay all much better. Beautiful room with in room onsen. Fabulous location, right by Lake Ashie with the boat and cable car excursions. Terrific in every way.
Howard
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really beautiful facility overlooking Lake Ashie. A two minute walk from the hotel to the Archie Lake boat excursion,and the cable car excursion, which is definitely not to be missed. . But the best part is extremely helpful staff throughout the facility, who are fluent in English, very pleasant. I go out of their way to be helpful. Definitely a very nice place very nice place to stay. We would definitely come back again.
Read More
Andy
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

From the amenities, views, service, and overall facilities, this property is truly exceptional. The food stands out for both its quality and variety, and the spacious hot tub is a highlight. The only minor drawback is that the room feels a bit tight for four people, as it’s originally designed for two—adding two futons required removing the coffee table to create space. That said, everything else the property offers more than makes up for it, to the point where the room size hardly mattered. Even our room overlooked the stunning Lake Ashi, making the stay all the more special. Overall, it was an unforgettable experience.
Read More
MURALI KRISHNA
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The Air conditioner was not working and I spent a significant portion of the time working with the staff to get it fixed. They were unable to fix it and had to provide some extra portable coolers to address this situation. Also, not vegetarian friendly dinner or buffet.
Adam
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience.
KOUSTUBHA
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing location, property in front of lake. Amazing experience.
D
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Many things in Hakone were cloaed. Had dinner at the buffet which was amazing. The room was gorgeous with our private onsen. This was so relaxing. The hotel smelled amazing.
Anna
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location. Good buffet dinner and breakfast.
Jennifer
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel with Onsen was gorgeous. Our family of 4 had a great time. The buffet dinner and breakfast was yummy. The Onsen was clean and relaxing. The staff was super friendly and helpful.
Luis
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place...great location!
James
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Make sure to book a room with the lake view. The onsen was great, very clean. Very near the north end of the lake and easy access to Hakone ropeway.
kristiaan
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hotel, very well run, great for families and large groups. Location exceptional with a short walk to the cable car (rope way)
Pranav
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!
Read More
Kim
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Beautiful place and really nice food.
Gayle
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is our third trip to this hotel. What I noticed was it was more crowded. Instead of an easy access to go to breakfast or dinner , there is a QR code to make breakfast and dinner reservations. It was difficult for me since the QR code was not in English and ai had problems using this format. We didn't try the onsen , but decided on getting a room with an outdoor hot tub. Also when we were leaving, I sent the luggage by QR code only with the help of the reception staff. It should make things easier, but I beg to differ. This hotel has become a little too popular, more people than I would like. The food at the buffet remains the same. Nothing spectacular.
Read More
lucy
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great staff members and hotel is very clean. Wish there are more amenities such as gym, kids room and more private onsens. Love the stay and view, located in a great accessible location to the cable car and bus station. Lots of parking lot spots too.
Arvind
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location and beautiful property- loved the buffet!
Kai Yuen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Staff helpful and friendly, good food, room clean
Bradley
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

D
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,377 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Ashinoko Hanaori(ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
David
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely place to stay in Hakone. Clean room and sweet attentive staff. We loved the onsen! The breakfast and dinner gave you many choices and the food was very well prepared and tasty!
Howard
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Superb breakfast and dinner. Really fine establishment. Bilingual staff made the stay all much better. Beautiful room with in room onsen. Fabulous location, right by Lake Ashie with the boat and cable car excursions. Terrific in every way.
Howard
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Really beautiful facility overlooking Lake Ashie. A two minute walk from the hotel to the Archie Lake boat excursion,and the cable car excursion, which is definitely not to be missed. . But the best part is extremely helpful staff throughout the facility, who are fluent in English, very pleasant. I go out of their way to be helpful. Definitely a very nice place very nice place to stay. We would definitely come back again.
Read More
Andy
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

From the amenities, views, service, and overall facilities, this property is truly exceptional. The food stands out for both its quality and variety, and the spacious hot tub is a highlight. The only minor drawback is that the room feels a bit tight for four people, as it’s originally designed for two—adding two futons required removing the coffee table to create space. That said, everything else the property offers more than makes up for it, to the point where the room size hardly mattered. Even our room overlooked the stunning Lake Ashi, making the stay all the more special. Overall, it was an unforgettable experience.
Read More
MURALI KRISHNA
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The Air conditioner was not working and I spent a significant portion of the time working with the staff to get it fixed. They were unable to fix it and had to provide some extra portable coolers to address this situation. Also, not vegetarian friendly dinner or buffet.
Adam
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience.
KOUSTUBHA
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing location, property in front of lake. Amazing experience.
D
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Many things in Hakone were cloaed. Had dinner at the buffet which was amazing. The room was gorgeous with our private onsen. This was so relaxing. The hotel smelled amazing.
Anna
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location. Good buffet dinner and breakfast.
Jennifer
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel with Onsen was gorgeous. Our family of 4 had a great time. The buffet dinner and breakfast was yummy. The Onsen was clean and relaxing. The staff was super friendly and helpful.
Luis
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great place...great location!
James
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Make sure to book a room with the lake view. The onsen was great, very clean. Very near the north end of the lake and easy access to Hakone ropeway.
kristiaan
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hotel, very well run, great for families and large groups. Location exceptional with a short walk to the cable car (rope way)
Pranav
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!
Read More
Kim
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Beautiful place and really nice food.
Gayle
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This is our third trip to this hotel. What I noticed was it was more crowded. Instead of an easy access to go to breakfast or dinner , there is a QR code to make breakfast and dinner reservations. It was difficult for me since the QR code was not in English and ai had problems using this format. We didn't try the onsen , but decided on getting a room with an outdoor hot tub. Also when we were leaving, I sent the luggage by QR code only with the help of the reception staff. It should make things easier, but I beg to differ. This hotel has become a little too popular, more people than I would like. The food at the buffet remains the same. Nothing spectacular.
Read More
lucy
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great staff members and hotel is very clean. Wish there are more amenities such as gym, kids room and more private onsens. Love the stay and view, located in a great accessible location to the cable car and bus station. Lots of parking lot spots too.
Arvind
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location and beautiful property- loved the buffet!
Kai Yuen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Staff helpful and friendly, good food, room clean
Bradley
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

D
Number of reviews per page
20
40