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Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Hotels
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9.4
/10
Exceptional
300 reviews

What Guests Say About Their Stay

Ying

10.0
/ 10
From the moment we arrived, this luxury hotel exceeded every expectation. The scenery was absolutely breathtaking — surrounded by peaceful nature and stunning views that instantly made us feel relaxed and refreshed. Our room featured a private onsen, which was one of the highlights of the stay. Soaking in the warm water while enjoying the quiet atmosphere was truly unforgettable. The dining experience was exceptional. The Michelin-starred dinner was beautifully presented and every dish was crafted with incredible attention to detail and flavor. Breakfast was equally impressive, with a wonderful selection of fresh and high-quality ingredients. What made this stay even more special was the tranquility of the hotel. It was so quiet and peaceful that I had one of the best sleeps I’ve had in a very long time. The entire experience felt deeply relaxing and rejuvenating. The staff were extremely polite, respectful, and attentive throughout our stay. Their hospitality made us feel genuinely welcomed and cared for at every moment. Overall, it was a wonderful experience from beginning to end. I highly recommend this hotel to anyone looking for luxury, relaxation, exceptional food, and unforgettable hospitality. We cannot wait to return.

Peter

10.0
/ 10
Everything excellent! Guest lounge a real plus for coffee, juices, upscale snacks, wine and spirits. Mostly included in rate.. only possible fault is set menus are same every day if you’re staying 2 days or more.. Modern upscale ryokan.

Adriana

10.0
/ 10
"While Hakone Gora Karaku is architecturally exquisite and offers a truly unique stay, the service model feels surprisingly hands-off. The inability to call the hotel directly suggests an intentional shift away from concierge support, which may not suit every traveler’s needs."
In the Area
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1300-8 Gora, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Elevator
note: hotel was previously named Hakone Gora KARAKU Staying at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) is a good choice when you are visiting Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

1300-8 Gora, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408
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Discover More About Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Discover the serene beauty and refined elegance of

Hakone Gora KARAKU

, a premier destination nestled in the heart of Kanto, Japan. This exquisite hotel offers an unparalleled experience, blending traditional Japanese hospitality with modern luxury. Whether you're seeking a tranquil escape or an adventure-filled getaway, Hakone Gora KARAKU promises a memorable stay, providing comfort, style, and exceptional service. Room rates at Hakone Gora KARAKU start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hakone Gora KARAKU Location

Hakone Gora KARAKU is ideally situated in the picturesque Gora district of Hakone, within Ashigarashimo-gun, Kanagawa Prefecture. This prime location places you amidst the stunning natural landscapes that Hakone is renowned for, offering a peaceful retreat away from the bustling city. While not in a major urban center, the hotel is easily accessible via public transportation, with the nearest major transit hub being Hakone-Yumoto Station, approximately a 15-minute train ride away. The atmosphere surrounding Hakone Gora KARAKU is one of tranquil natural beauty, with lush greenery and the soothing sounds of nature providing a perfect backdrop for relaxation. It’s a place where you can truly unwind and reconnect with yourself and your surroundings.

Hakone Gora KARAKU Facilities & Services

Facilities for guests at Hakone Gora KARAKU are designed to ensure a comfortable and enriching stay. The hotel boasts a range of amenities catering to every need:

  • Onsen (Hot Springs):

    Immerse yourself in the therapeutic waters of our traditional Japanese hot springs, available for both private and public use. Operating hours are from 6:00 AM to 11:00 PM, with no additional fees for in-house guests.
  • Restaurant:

    Savor exquisite Japanese cuisine at our on-site restaurant, offering a refined dining experience. Open daily from 7:00 AM to 10:00 AM for breakfast and 6:00 PM to 9:00 PM for dinner.
  • Lounge Area:

    Relax and unwind in our comfortable lounge, a perfect spot to enjoy a quiet moment or socialize. Open from 10:00 AM to 10:00 PM.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is available throughout the hotel premises.
  • Parking:

    Free parking is available for guests, a convenient amenity for those traveling by car.
  • Concierge Service:

    Our dedicated concierge team is available to assist with any requests, from booking tours to providing local recommendations. Available from 8:00 AM to 8:00 PM.

Hakone Gora KARAKU Room Types

A variety of room types of Hakone Gora KARAKU are available to suit different preferences and group sizes, ensuring a comfortable and personalized experience for every guest. Each room is meticulously designed to offer a blend of traditional aesthetics and modern comforts.

  • Standard Twin Room:

    These non-smoking rooms offer a comfortable space for two guests, featuring two twin beds and a Garden View. Bathtub is available in select rooms.
  • Deluxe King Room:

    A spacious non-smoking room with a king-sized bed, offering enhanced comfort and a serene Garden View. Bathtub is available.
  • Japanese Style Room:

    Experience authentic Japanese living in these non-smoking rooms, featuring tatami mats and futon bedding. Some rooms offer a Garden View and include a bathtub.
  • Suite Room:

    For those seeking ultimate luxury, our non-smoking Suite Rooms provide ample space, elegant furnishings, and a beautiful Garden View. These rooms come equipped with a bathtub.

Hakone Gora KARAKU does not currently offer pet-friendly rooms.

Hakone Gora KARAKU Dining & Restaurants

Indulge your palate with the culinary delights offered at Hakone Gora KARAKU. The hotel's dining options are crafted to provide an authentic and memorable gastronomic journey.

  • Main Dining Hall:

    Experience a traditional Japanese breakfast and a multi-course Kaiseki dinner. Breakfast is served from 7:00 AM to 10:00 AM, with dinner from 6:00 PM to 9:00 PM. Estimated price per person for dinner is around 8,000 JPY.
  • Tea Lounge:

    Enjoy a selection of Japanese teas, coffee, and light snacks in a tranquil setting. Open from 10:00 AM to 5:00 PM. Light snacks range from 1,000 JPY to 2,000 JPY.

Hakone Gora KARAKU Nearby Attractions and Activities

Hakone Gora KARAKU is perfectly positioned to explore the rich cultural heritage and breathtaking natural beauty of the surrounding region. Here are some must-visit spots:

  • Hakone Open-Air Museum:

    Just a short walk from the hotel, this unique museum features a vast collection of sculptures set against the stunning backdrop of the Hakone mountains.
  • Hakone Gora Park:

    A beautiful French-style landscape park offering seasonal flowers, a fountain, and charming teahouses. It’s a delightful place for a leisurely stroll.
  • Hakone Ropeway:

    Experience panoramic views of Mount Fuji and the volcanic Owakudani valley as you glide above the landscape on this iconic cable car.
  • Lake Ashi:

    Take a scenic cruise on this caldera lake, offering picturesque views of the surrounding mountains and the iconic torii gate of Hakone Shrine.
  • Hakone Shrine:

    Visit this serene shrine, famous for its "Peace Gate" standing majestically in the waters of Lake Ashi.

If you are looking for other activities around Hakone Gora KARAKU, check out the best deals on Traveloka: Recommended activities in Ashigarashimo-gun!

How to Get to Hakone Gora KARAKU from the Airport

Getting to Hakone Gora KARAKU is a journey that allows you to gradually immerse yourself in the beauty of Japan. Here are the primary ways to reach the hotel from the nearest major airports:

  • From Narita International Airport (NRT) or Haneda Airport (HND):

    • Narita Express/Limousine Bus to Shinjuku, then Odakyu Romancecar to Hakone-Yumoto:

      This is a popular and comfortable option. From Hakone-Yumoto, you can take the Hakone Tozan Railway to Gora Station, which is a short walk from the hotel. The total travel time can be around 2.5 to 3 hours. Estimated cost for the train journey from Shinjuku to Hakone-Yumoto is approximately 2,500 JPY.
    • Direct Limousine Bus to Hakone:

      Some limousine buses operate directly from the airports to various points in Hakone, including Gora. Check schedules for availability. This can be a convenient option, with prices varying but generally around 3,000-4,000 JPY.
    • Airport transfer services of Hakone Gora KARAKU:

      For the utmost convenience, consider booking a private airport transfer services. This service can be arranged directly through the hotel for a seamless journey from the airport to your doorstep. Prices for private transfers can range from 25,000 JPY to 40,000 JPY depending on the airport and vehicle type.
  • From Tokyo Station:

    • Shinkansen (Bullet Train) to Odawara, then Hakone Tozan Railway to Gora:

      Take the Tokaido Shinkansen to Odawara Station (approx. 35 minutes), then transfer to the Hakone Tozan Railway towards Hakone-Yumoto and continue to Gora. Total travel time is about 1.5 to 2 hours. The Shinkansen fare is around 3,500 JPY, and the Hakone Tozan Railway is about 500 JPY.

How to get to Hakone Gora KARAKU

from Gora Station is a short and pleasant walk, allowing you to take in the charming atmosphere of the area.

Summary of Why You Should Choose to Stay at Hakone Gora KARAKU

Choosing Hakone Gora KARAKU for your next getaway promises an experience steeped in tranquility, natural beauty, and refined Japanese hospitality. Here’s why it stands out:

  • Prime Location:

    Nestled in the serene Gora area, offering easy access to Hakone's natural wonders and cultural attractions.
  • Authentic Onsen Experience:

    Relax and rejuvenate in the hotel's traditional hot springs.
  • Exquisite Dining:

    Savor delicious Japanese cuisine, from traditional breakfasts to elegant Kaiseki dinners.
  • Comfortable Accommodations:

    A range of well-appointed rooms designed for relaxation and comfort.
  • Exceptional Service:

    Attentive and warm hospitality ensuring a memorable stay.

Room availability at Hakone Gora KARAKU

can be checked and secured easily. For the best rates and a seamless booking process, consider

Booking Hakone Gora KARAKU

through Traveloka. You can also Book budget hotels in Kanto and Easily book domestic and international flights at low prices on Traveloka.

All facilities in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Bar, Cafe and Lounge Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Bar, Cafe and Lounge
Entertainment Facility Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Entertainment Facility
Common Space Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Common Space
Lobby Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Lobby
Accommodation Services Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Accommodation Services

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible
  • Accessible path of travel

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Food and Drinks

  • Japanese breakfast
  • Breakfast

General

  • Parking
  • Terrace

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Things to Do

  • Spa

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 19:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
, If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 19:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
70
Another facilities in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Disabled access friendly, Accessible parking, Wheelchair accessible, Accessible path of travel, Smoke-free area

Frequently asked question in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

What are available facilities at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
There are top facilites at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
The standard check-in time at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00
Does Hakone Gora KARAKU (ORIX HOTELS & RESORTS) provide breakfast?
Yes, Hakone Gora KARAKU (ORIX HOTELS & RESORTS) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
Hakone Gora KARAKU (ORIX HOTELS & RESORTS) is a 4.5-star hotel.
How many rooms are available at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
Hakone Gora KARAKU (ORIX HOTELS & RESORTS) has 70 rooms in total.
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More Reviews from Other Guests in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

9.4
Exceptional
From 300 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
Ying
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

From the moment we arrived, this luxury hotel exceeded every expectation. The scenery was absolutely breathtaking — surrounded by peaceful nature and stunning views that instantly made us feel relaxed and refreshed. Our room featured a private onsen, which was one of the highlights of the stay. Soaking in the warm water while enjoying the quiet atmosphere was truly unforgettable. The dining experience was exceptional. The Michelin-starred dinner was beautifully presented and every dish was crafted with incredible attention to detail and flavor. Breakfast was equally impressive, with a wonderful selection of fresh and high-quality ingredients. What made this stay even more special was the tranquility of the hotel. It was so quiet and peaceful that I had one of the best sleeps I’ve had in a very long time. The entire experience felt deeply relaxing and rejuvenating. The staff were extremely polite, respectful, and attentive throughout our stay. Their hospitality made us feel genuinely welcomed and cared for at every moment. Overall, it was a wonderful experience from beginning to end. I highly recommend this hotel to anyone looking for luxury, relaxation, exceptional food, and unforgettable hospitality. We cannot wait to return.
Read More
Kosmynina
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Would recommend everybody! And it’s so central!
Diego
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful room with a private onsen, amazing hotel
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything excellent! Guest lounge a real plus for coffee, juices, upscale snacks, wine and spirits. Mostly included in rate.. only possible fault is set menus are same every day if you’re staying 2 days or more.. Modern upscale ryokan.
Christopher
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything was amazing!! Stay here if you can!!
Adriana
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

"While Hakone Gora Karaku is architecturally exquisite and offers a truly unique stay, the service model feels surprisingly hands-off. The inability to call the hotel directly suggests an intentional shift away from concierge support, which may not suit every traveler’s needs."
Bita
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent hotel clean and beautiful. Great breakfast. Great staffs
Javier
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excelente hotel, súper atentos, el servicio es de muy alto nivel, venimos de luna de miel y fue mi cumpleaños, nos trataron de lujo, lo recomiendo ampliamente! De las mejores experiencias vividas en Japón.
SHANNON
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice
dhaval
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a wondeful stay. while it is expensive, it is worth it for the level of facilities and staff. The breakfast is very traditional japanese but it is part of the full experience. People should embrace and try it because we had both the western and the japanese breakfast and both were very well prepared with fresh ingredients and great flavor. The staff tries to do a good job.
Read More
Lakshmi
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I think the hotel was not as good as we expected. We arrived tired -after a wedding in Tokyo - and the check in staff grill you with so many questions “what time for dinner” (but there are limited options so you don’t have much choice), “what time for breakfast tomorrow”, same thing for the following days … they even asked “what time do you want housekeeping tomorrow?”! And then they said they had a spa - I said I’d like a massage and they said they were all booked for our dates! But no one had communicated with me in advance to offer massage services so I could book. Also the dinner both nights repeated “Main Meal 1” (their term) -despite the affectation of being so custom. Finally as we checked out we found someone’s socks in the drawer behind the safe deposit box!
Read More
Natalie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Beautiful resort with great hospitality and amenities. The only critique I have is that, especially for this price, I feel like all guests who request the shuttle service to/from the train station should be offered it. It was very difficult for my husband, baby and I to get to the hotel without it (especially because no taxis/ubers were available) and when we wanted to go to use the shuttle on the way back to the train station, they said it was fully booked. They ended up eventually being able to accommodate us, for which we were incredibly grateful, but there was a lot of extra stress and pleading with the front desk to be able to get that confirmation. This was the only tarnish on an otherwise wonderful, relaxing stay.
Read More
Miguel
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The staff here was very inflexible. Too many rules that aren’t communicated ahead of time. We expected to be able to have dinner at the hotel and were told they couldn’t accommodate us. Do not plan to arrive before 3pm as your room won’t be ready and you can not use any of the facilities. We were forced to wander the little town in the pouring rain. It was a lot to get out to this resort for one day. We would skip it next time and go straight to Kyoto
Read More
Michael
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Lovely place. Exquisitely comfortable
Timothy
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hakone Gora Karaku was absolutely incredible! One of our favourite stays in Japan. The kaiseki dinner and breakfast were exceptional, the service was so nice, the room was stunning, and the onsen baths were such a relaxing treat. The staff were incredibly kind and hospitable, making the whole experience feel extra special for our family. The location is perfect, right near the train station and the Hakone loop, making everything so easy. A truly unforgettable stay we loved every moment.
Read More
Shaina
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff showed except
Jaimie
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back.
Neil
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place.
KATSURA
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Clean room, friendly staff, great foods and lounge experience. Unfortunately our room clock and the facial steamer weren’t working properly. Also the kettle was difficult to use it. However very great experience with them! Definitely worth to visit again!
Tina
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was gorgeous with the open air bath on a balcony overlooking Mount Fuji. The staff was extremely hospitable and professional.
Number of reviews per page
20
40

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Lobby 4 Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 300 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
Ying
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

From the moment we arrived, this luxury hotel exceeded every expectation. The scenery was absolutely breathtaking — surrounded by peaceful nature and stunning views that instantly made us feel relaxed and refreshed. Our room featured a private onsen, which was one of the highlights of the stay. Soaking in the warm water while enjoying the quiet atmosphere was truly unforgettable. The dining experience was exceptional. The Michelin-starred dinner was beautifully presented and every dish was crafted with incredible attention to detail and flavor. Breakfast was equally impressive, with a wonderful selection of fresh and high-quality ingredients. What made this stay even more special was the tranquility of the hotel. It was so quiet and peaceful that I had one of the best sleeps I’ve had in a very long time. The entire experience felt deeply relaxing and rejuvenating. The staff were extremely polite, respectful, and attentive throughout our stay. Their hospitality made us feel genuinely welcomed and cared for at every moment. Overall, it was a wonderful experience from beginning to end. I highly recommend this hotel to anyone looking for luxury, relaxation, exceptional food, and unforgettable hospitality. We cannot wait to return.
Read More
Kosmynina
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Would recommend everybody! And it’s so central!
Diego
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful room with a private onsen, amazing hotel
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything excellent! Guest lounge a real plus for coffee, juices, upscale snacks, wine and spirits. Mostly included in rate.. only possible fault is set menus are same every day if you’re staying 2 days or more.. Modern upscale ryokan.
Christopher
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything was amazing!! Stay here if you can!!
Adriana
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

"While Hakone Gora Karaku is architecturally exquisite and offers a truly unique stay, the service model feels surprisingly hands-off. The inability to call the hotel directly suggests an intentional shift away from concierge support, which may not suit every traveler’s needs."
Bita
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent hotel clean and beautiful. Great breakfast. Great staffs
Javier
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excelente hotel, súper atentos, el servicio es de muy alto nivel, venimos de luna de miel y fue mi cumpleaños, nos trataron de lujo, lo recomiendo ampliamente! De las mejores experiencias vividas en Japón.
SHANNON
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice
dhaval
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a wondeful stay. while it is expensive, it is worth it for the level of facilities and staff. The breakfast is very traditional japanese but it is part of the full experience. People should embrace and try it because we had both the western and the japanese breakfast and both were very well prepared with fresh ingredients and great flavor. The staff tries to do a good job.
Read More
Lakshmi
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I think the hotel was not as good as we expected. We arrived tired -after a wedding in Tokyo - and the check in staff grill you with so many questions “what time for dinner” (but there are limited options so you don’t have much choice), “what time for breakfast tomorrow”, same thing for the following days … they even asked “what time do you want housekeeping tomorrow?”! And then they said they had a spa - I said I’d like a massage and they said they were all booked for our dates! But no one had communicated with me in advance to offer massage services so I could book. Also the dinner both nights repeated “Main Meal 1” (their term) -despite the affectation of being so custom. Finally as we checked out we found someone’s socks in the drawer behind the safe deposit box!
Read More
Natalie
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Beautiful resort with great hospitality and amenities. The only critique I have is that, especially for this price, I feel like all guests who request the shuttle service to/from the train station should be offered it. It was very difficult for my husband, baby and I to get to the hotel without it (especially because no taxis/ubers were available) and when we wanted to go to use the shuttle on the way back to the train station, they said it was fully booked. They ended up eventually being able to accommodate us, for which we were incredibly grateful, but there was a lot of extra stress and pleading with the front desk to be able to get that confirmation. This was the only tarnish on an otherwise wonderful, relaxing stay.
Read More
Miguel
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The staff here was very inflexible. Too many rules that aren’t communicated ahead of time. We expected to be able to have dinner at the hotel and were told they couldn’t accommodate us. Do not plan to arrive before 3pm as your room won’t be ready and you can not use any of the facilities. We were forced to wander the little town in the pouring rain. It was a lot to get out to this resort for one day. We would skip it next time and go straight to Kyoto
Read More
Michael
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Lovely place. Exquisitely comfortable
Timothy
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hakone Gora Karaku was absolutely incredible! One of our favourite stays in Japan. The kaiseki dinner and breakfast were exceptional, the service was so nice, the room was stunning, and the onsen baths were such a relaxing treat. The staff were incredibly kind and hospitable, making the whole experience feel extra special for our family. The location is perfect, right near the train station and the Hakone loop, making everything so easy. A truly unforgettable stay we loved every moment.
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Shaina
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff showed except
Jaimie
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back.
Neil
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place.
KATSURA
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Clean room, friendly staff, great foods and lounge experience. Unfortunately our room clock and the facial steamer weren’t working properly. Also the kettle was difficult to use it. However very great experience with them! Definitely worth to visit again!
Tina
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was gorgeous with the open air bath on a balcony overlooking Mount Fuji. The staff was extremely hospitable and professional.
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