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Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Hotels
9.4
/10
Exceptional
285 reviews

What Guests Say About Their Stay

Timothy

10.0
/ 10
Hakone Gora Karaku was absolutely incredible! One of our favourite stays in Japan. The kaiseki dinner and breakfast were exceptional, the service was so nice, the room was stunning, and the onsen baths were such a relaxing treat. The staff were incredibly kind and hospitable, making the whole experience feel extra special for our family. The location is perfect, right near the train station and the Hakone loop, making everything so easy. A truly unforgettable stay we loved every moment.

Jaimie

10.0
/ 10
Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back.

Neil

10.0
/ 10
Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place.
In the Area
See Map
1300-8 Gora, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Elevator
note: hotel was previously named Hakone Gora KARAKU Staying at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) is a good choice when you are visiting Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

1300-8 Gora, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0408
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Discover More About Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Discover the serene beauty and refined elegance of

Hakone Gora KARAKU

, a premier destination nestled in the heart of Kanto, Japan. This exquisite hotel offers an unparalleled experience, blending traditional Japanese hospitality with modern luxury. Whether you're seeking a tranquil escape or an adventure-filled getaway, Hakone Gora KARAKU promises a memorable stay, providing comfort, style, and exceptional service. Room rates at Hakone Gora KARAKU start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hakone Gora KARAKU Location

Hakone Gora KARAKU is ideally situated in the picturesque Gora district of Hakone, within Ashigarashimo-gun, Kanagawa Prefecture. This prime location places you amidst the stunning natural landscapes that Hakone is renowned for, offering a peaceful retreat away from the bustling city. While not in a major urban center, the hotel is easily accessible via public transportation, with the nearest major transit hub being Hakone-Yumoto Station, approximately a 15-minute train ride away. The atmosphere surrounding Hakone Gora KARAKU is one of tranquil natural beauty, with lush greenery and the soothing sounds of nature providing a perfect backdrop for relaxation. It’s a place where you can truly unwind and reconnect with yourself and your surroundings.

Hakone Gora KARAKU Facilities & Services

Facilities for guests at Hakone Gora KARAKU are designed to ensure a comfortable and enriching stay. The hotel boasts a range of amenities catering to every need:

  • Onsen (Hot Springs):

    Immerse yourself in the therapeutic waters of our traditional Japanese hot springs, available for both private and public use. Operating hours are from 6:00 AM to 11:00 PM, with no additional fees for in-house guests.
  • Restaurant:

    Savor exquisite Japanese cuisine at our on-site restaurant, offering a refined dining experience. Open daily from 7:00 AM to 10:00 AM for breakfast and 6:00 PM to 9:00 PM for dinner.
  • Lounge Area:

    Relax and unwind in our comfortable lounge, a perfect spot to enjoy a quiet moment or socialize. Open from 10:00 AM to 10:00 PM.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is available throughout the hotel premises.
  • Parking:

    Free parking is available for guests, a convenient amenity for those traveling by car.
  • Concierge Service:

    Our dedicated concierge team is available to assist with any requests, from booking tours to providing local recommendations. Available from 8:00 AM to 8:00 PM.

Hakone Gora KARAKU Room Types

A variety of room types of Hakone Gora KARAKU are available to suit different preferences and group sizes, ensuring a comfortable and personalized experience for every guest. Each room is meticulously designed to offer a blend of traditional aesthetics and modern comforts.

  • Standard Twin Room:

    These non-smoking rooms offer a comfortable space for two guests, featuring two twin beds and a Garden View. Bathtub is available in select rooms.
  • Deluxe King Room:

    A spacious non-smoking room with a king-sized bed, offering enhanced comfort and a serene Garden View. Bathtub is available.
  • Japanese Style Room:

    Experience authentic Japanese living in these non-smoking rooms, featuring tatami mats and futon bedding. Some rooms offer a Garden View and include a bathtub.
  • Suite Room:

    For those seeking ultimate luxury, our non-smoking Suite Rooms provide ample space, elegant furnishings, and a beautiful Garden View. These rooms come equipped with a bathtub.

Hakone Gora KARAKU does not currently offer pet-friendly rooms.

Hakone Gora KARAKU Dining & Restaurants

Indulge your palate with the culinary delights offered at Hakone Gora KARAKU. The hotel's dining options are crafted to provide an authentic and memorable gastronomic journey.

  • Main Dining Hall:

    Experience a traditional Japanese breakfast and a multi-course Kaiseki dinner. Breakfast is served from 7:00 AM to 10:00 AM, with dinner from 6:00 PM to 9:00 PM. Estimated price per person for dinner is around 8,000 JPY.
  • Tea Lounge:

    Enjoy a selection of Japanese teas, coffee, and light snacks in a tranquil setting. Open from 10:00 AM to 5:00 PM. Light snacks range from 1,000 JPY to 2,000 JPY.

Hakone Gora KARAKU Nearby Attractions and Activities

Hakone Gora KARAKU is perfectly positioned to explore the rich cultural heritage and breathtaking natural beauty of the surrounding region. Here are some must-visit spots:

  • Hakone Open-Air Museum:

    Just a short walk from the hotel, this unique museum features a vast collection of sculptures set against the stunning backdrop of the Hakone mountains.
  • Hakone Gora Park:

    A beautiful French-style landscape park offering seasonal flowers, a fountain, and charming teahouses. It’s a delightful place for a leisurely stroll.
  • Hakone Ropeway:

    Experience panoramic views of Mount Fuji and the volcanic Owakudani valley as you glide above the landscape on this iconic cable car.
  • Lake Ashi:

    Take a scenic cruise on this caldera lake, offering picturesque views of the surrounding mountains and the iconic torii gate of Hakone Shrine.
  • Hakone Shrine:

    Visit this serene shrine, famous for its "Peace Gate" standing majestically in the waters of Lake Ashi.

If you are looking for other activities around Hakone Gora KARAKU, check out the best deals on Traveloka: Recommended activities in Ashigarashimo-gun!

How to Get to Hakone Gora KARAKU from the Airport

Getting to Hakone Gora KARAKU is a journey that allows you to gradually immerse yourself in the beauty of Japan. Here are the primary ways to reach the hotel from the nearest major airports:

  • From Narita International Airport (NRT) or Haneda Airport (HND):

    • Narita Express/Limousine Bus to Shinjuku, then Odakyu Romancecar to Hakone-Yumoto:

      This is a popular and comfortable option. From Hakone-Yumoto, you can take the Hakone Tozan Railway to Gora Station, which is a short walk from the hotel. The total travel time can be around 2.5 to 3 hours. Estimated cost for the train journey from Shinjuku to Hakone-Yumoto is approximately 2,500 JPY.
    • Direct Limousine Bus to Hakone:

      Some limousine buses operate directly from the airports to various points in Hakone, including Gora. Check schedules for availability. This can be a convenient option, with prices varying but generally around 3,000-4,000 JPY.
    • Airport transfer services of Hakone Gora KARAKU:

      For the utmost convenience, consider booking a private airport transfer services. This service can be arranged directly through the hotel for a seamless journey from the airport to your doorstep. Prices for private transfers can range from 25,000 JPY to 40,000 JPY depending on the airport and vehicle type.
  • From Tokyo Station:

    • Shinkansen (Bullet Train) to Odawara, then Hakone Tozan Railway to Gora:

      Take the Tokaido Shinkansen to Odawara Station (approx. 35 minutes), then transfer to the Hakone Tozan Railway towards Hakone-Yumoto and continue to Gora. Total travel time is about 1.5 to 2 hours. The Shinkansen fare is around 3,500 JPY, and the Hakone Tozan Railway is about 500 JPY.

How to get to Hakone Gora KARAKU

from Gora Station is a short and pleasant walk, allowing you to take in the charming atmosphere of the area.

Summary of Why You Should Choose to Stay at Hakone Gora KARAKU

Choosing Hakone Gora KARAKU for your next getaway promises an experience steeped in tranquility, natural beauty, and refined Japanese hospitality. Here’s why it stands out:

  • Prime Location:

    Nestled in the serene Gora area, offering easy access to Hakone's natural wonders and cultural attractions.
  • Authentic Onsen Experience:

    Relax and rejuvenate in the hotel's traditional hot springs.
  • Exquisite Dining:

    Savor delicious Japanese cuisine, from traditional breakfasts to elegant Kaiseki dinners.
  • Comfortable Accommodations:

    A range of well-appointed rooms designed for relaxation and comfort.
  • Exceptional Service:

    Attentive and warm hospitality ensuring a memorable stay.

Room availability at Hakone Gora KARAKU

can be checked and secured easily. For the best rates and a seamless booking process, consider

Booking Hakone Gora KARAKU

through Traveloka. You can also Book budget hotels in Kanto and Easily book domestic and international flights at low prices on Traveloka.

All facilities in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Bar, Cafe and Lounge Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Bar, Cafe and Lounge
Entertainment Facility Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Entertainment Facility
Common Space Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Common Space
Lobby Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Lobby
Accommodation Services Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Accommodation Services

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible
  • Accessible path of travel

Public Facilities

  • Parking
  • Smoke-free area
  • Elevator

Food and Drinks

  • Japanese breakfast
  • Breakfast

General

  • Parking
  • Terrace

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Things to Do

  • Spa

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 19:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
, If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 19:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
70
Another facilities in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)
Disabled access friendly, Accessible parking, Wheelchair accessible, Accessible path of travel, Smoke-free area

Frequently asked question in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

What are available facilities at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
There are top facilites at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
The standard check-in time at Hakone Gora KARAKU (ORIX HOTELS & RESORTS) is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00
Does Hakone Gora KARAKU (ORIX HOTELS & RESORTS) provide breakfast?
Yes, Hakone Gora KARAKU (ORIX HOTELS & RESORTS) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
Hakone Gora KARAKU (ORIX HOTELS & RESORTS) is a 4.5-star hotel.
How many rooms are available at Hakone Gora KARAKU (ORIX HOTELS & RESORTS)?
Hakone Gora KARAKU (ORIX HOTELS & RESORTS) has 70 rooms in total.
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More Reviews from Other Guests in Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

9.4
Exceptional
From 285 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
Michael
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely place. Exquisitely comfortable
Timothy
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hakone Gora Karaku was absolutely incredible! One of our favourite stays in Japan. The kaiseki dinner and breakfast were exceptional, the service was so nice, the room was stunning, and the onsen baths were such a relaxing treat. The staff were incredibly kind and hospitable, making the whole experience feel extra special for our family. The location is perfect, right near the train station and the Hakone loop, making everything so easy. A truly unforgettable stay we loved every moment.
Read More
Shaina
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff showed except
Jaimie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back.
Neil
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place.
KATSURA
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room, friendly staff, great foods and lounge experience. Unfortunately our room clock and the facial steamer weren’t working properly. Also the kettle was difficult to use it. However very great experience with them! Definitely worth to visit again!
Tina
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was gorgeous with the open air bath on a balcony overlooking Mount Fuji. The staff was extremely hospitable and professional.
priscilla
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was thoroughly intentional
Fianna
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

At check in,there was confusion about the room type booked.We chose the hotel specifically for its Japanese esthetics& was excited to stay in a Japanese style room.We booked 2rooms as we are a family of5 &requested in advance for sidebyside rooms.We received an email back confirming our request.However it was never disclosed that they decided to change our room type to western.Front desk initially apologized but said nothing could be done& blamed the mistake on our request for sidebyside. We stood firm,showed our booking confirmation&emails,telling them this was unacceptable. After spending20mins at check-in, they assigned us the room types that we booked to rectify THEIR mistake.Dinner was another major letdown. We booked Japanese grill which was highly anticipated as the property received Michelin ratings.To our surprise the staff service was subpar.Our teppanyaki chef was clearly sick(although wearing a face mask was consistently coughing,clearing his throat w/phlegm&sniffled throughout our entire 2hr course meal while preparing,cooking&serving our food.Which as anyone can imagine was extremely inappropriate&unprofessional (video proof available).Also, a server accidentally dropped a piece of food from the plate to table&used his bare fingers to place it back on dish.We stayed here 2yrs ago&loved it,which is why we returned with our family.We raised our concerns after dinner but noone followed up even at checkout.Very disappointing experience for a hotel of this caliber.
Read More
Jessica
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Overall, the hotel did not meet 5 star standards. The nicest part of the hotel was the private onsen on our balcony and the view. The rooms were dated and a bit unkept. The hotel staff were cold (bordering rude) and incredibly unhelpful when it came to helping us find places for dinner nearby.
Daniel
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

When we attempted to check in at noon, the front desk said check in was at 3. That wasn’t a problem. The problem is that they were not welcoming and did not encourage us to walk around hotel. We were encouraged to leave the hotel. When we checked in, they didn’t explain the hotel concept, it’s amenities and sent us on a wild goose chase to our room. By the time we could figure out the hotel and the traditional concept, it was time to check out. We did not make a dinner reservation and was coldly told they were sold out. I would not go back. We stayed in a similar hotel in kyoto and only then realized how bad our experience here was. They missed the mark with us. Bumner
Read More
Timothy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

very nice room. great baths. great food
Grant
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Amazing staff and beautiful rooms, outstanding food as well.
Jose
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything. This is truly a 5-star hotel resort. The room was spotless, beautiful, organized, and cozy. The hotel offered excellent amenities through their lounges and in the rooms. The baths were so inviting!
Andrew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent service. Outstanding food. Elegant hotel in a beautiful location.
Mari
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Spacious, clean rooms. Loved the outdoor bath and view from the balcony. Staff was very attentive and greeted us with a delicious mochi treat and tea while they readied our room. Also personally showed us the facility and took us to our room. The dinner and breakfast was also outstanding and delicious! The dinner meal was served in courses rather than all at once and the attention to detail was outstanding. Loved the resort and would definitely consider visiting again!
Read More
OVED
icon-with Partner
with Partner
2.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The breakfast was fixed menu no selection and very cheep portions, If you don't reserve mounts in advance don't expect to to have massage in SPA or diner in the hotel. overall one of the most expansive hotels in Japan and no value for money.
James
icon-
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Staff were amazing! Always went above and beyond
Jonathan
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Services
Ernie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We had a room with mountain view and a private onsen in the west building. It was amazing The hotel was lovely, the service was impeccable and the meals were outstanding. There is a guest lounge with free drinks and snacks open for most of the day, too. Well worth the extra money.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 285 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Gora KARAKU (ORIX HOTELS & RESORTS)

Number of reviews per page
20
40
Top reviews
Michael
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely place. Exquisitely comfortable
Timothy
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hakone Gora Karaku was absolutely incredible! One of our favourite stays in Japan. The kaiseki dinner and breakfast were exceptional, the service was so nice, the room was stunning, and the onsen baths were such a relaxing treat. The staff were incredibly kind and hospitable, making the whole experience feel extra special for our family. The location is perfect, right near the train station and the Hakone loop, making everything so easy. A truly unforgettable stay we loved every moment.
Read More
Shaina
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff showed except
Jaimie
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Perfect relaxing stay. Staff were exceptionally kind and accommodating. Naia at Mitsuki was very knowledgeable and made each meal a wonderful experience. The clothing and environment was immaculate but welcoming. We would definitely come back.
Neil
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wonderful hotel! Probably the best at Hakone all they gave four stars for amenities because we would’ve liked to have a gym in the hotel. Otherwise we couldn’t have picked a better place.
KATSURA
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room, friendly staff, great foods and lounge experience. Unfortunately our room clock and the facial steamer weren’t working properly. Also the kettle was difficult to use it. However very great experience with them! Definitely worth to visit again!
Tina
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was gorgeous with the open air bath on a balcony overlooking Mount Fuji. The staff was extremely hospitable and professional.
priscilla
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was thoroughly intentional
Fianna
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

At check in,there was confusion about the room type booked.We chose the hotel specifically for its Japanese esthetics& was excited to stay in a Japanese style room.We booked 2rooms as we are a family of5 &requested in advance for sidebyside rooms.We received an email back confirming our request.However it was never disclosed that they decided to change our room type to western.Front desk initially apologized but said nothing could be done& blamed the mistake on our request for sidebyside. We stood firm,showed our booking confirmation&emails,telling them this was unacceptable. After spending20mins at check-in, they assigned us the room types that we booked to rectify THEIR mistake.Dinner was another major letdown. We booked Japanese grill which was highly anticipated as the property received Michelin ratings.To our surprise the staff service was subpar.Our teppanyaki chef was clearly sick(although wearing a face mask was consistently coughing,clearing his throat w/phlegm&sniffled throughout our entire 2hr course meal while preparing,cooking&serving our food.Which as anyone can imagine was extremely inappropriate&unprofessional (video proof available).Also, a server accidentally dropped a piece of food from the plate to table&used his bare fingers to place it back on dish.We stayed here 2yrs ago&loved it,which is why we returned with our family.We raised our concerns after dinner but noone followed up even at checkout.Very disappointing experience for a hotel of this caliber.
Read More
Jessica
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Overall, the hotel did not meet 5 star standards. The nicest part of the hotel was the private onsen on our balcony and the view. The rooms were dated and a bit unkept. The hotel staff were cold (bordering rude) and incredibly unhelpful when it came to helping us find places for dinner nearby.
Daniel
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

When we attempted to check in at noon, the front desk said check in was at 3. That wasn’t a problem. The problem is that they were not welcoming and did not encourage us to walk around hotel. We were encouraged to leave the hotel. When we checked in, they didn’t explain the hotel concept, it’s amenities and sent us on a wild goose chase to our room. By the time we could figure out the hotel and the traditional concept, it was time to check out. We did not make a dinner reservation and was coldly told they were sold out. I would not go back. We stayed in a similar hotel in kyoto and only then realized how bad our experience here was. They missed the mark with us. Bumner
Read More
Timothy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

very nice room. great baths. great food
Grant
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Amazing staff and beautiful rooms, outstanding food as well.
Jose
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything. This is truly a 5-star hotel resort. The room was spotless, beautiful, organized, and cozy. The hotel offered excellent amenities through their lounges and in the rooms. The baths were so inviting!
Andrew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent service. Outstanding food. Elegant hotel in a beautiful location.
Mari
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Spacious, clean rooms. Loved the outdoor bath and view from the balcony. Staff was very attentive and greeted us with a delicious mochi treat and tea while they readied our room. Also personally showed us the facility and took us to our room. The dinner and breakfast was also outstanding and delicious! The dinner meal was served in courses rather than all at once and the attention to detail was outstanding. Loved the resort and would definitely consider visiting again!
Read More
OVED
icon-with Partner
with Partner
2.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The breakfast was fixed menu no selection and very cheep portions, If you don't reserve mounts in advance don't expect to to have massage in SPA or diner in the hotel. overall one of the most expansive hotels in Japan and no value for money.
James
icon-
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Staff were amazing! Always went above and beyond
Jonathan
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Services
Ernie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We had a room with mountain view and a private onsen in the west building. It was amazing The hotel was lovely, the service was impeccable and the meals were outstanding. There is a guest lounge with free drinks and snacks open for most of the day, too. Well worth the extra money.
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