HESTA Hakone

Great, affordable place. Just very out of the way. But it's in a beautiful area.

The onsen was a great experience, and the hotel itself was very clean. The rooms were spacious, comfortable, and well maintained. The biggest downside was that the hotel was difficult to find, even after asking for directions several times. Another drawback was the limited food options on-site, with only a few vending machines offering mostly low-quality snacks and meals. Overall, it's a good place to stay if you're looking for a clean, relaxing hotel with a nice onsen, but I recommend planning your meals in advance.

Good hotel

The rooms were big and nice, great location, nice front desk staff. It was a little hard to get to and around with large luggage, but aside from that it was a great experience and right near Lake Ashi.

Clean and good

Quarto espaçoso e limpo Café da manhã fraco Não tem comércio perto mas tem máquinas de venda no hotel Ponto de ônibus é perto

I stayed at the hotel only for sleep. I even have a chance to enjoy "onsen" because of my limited time. I didn't have an opportunity to talk with the staff very much because I arrived there after 10 P.M. The parking was large enough and well arranged, so I could easily put my vehicle. The dormitory type room was clean and the bed was comfortable. There is always the potential problem because of the room type... snoring and chatting by other guests in the nighttime were somewhat bothering, However, over all, my experience was good.

I only we didnt like was we only had 1 night to enjoy it. We wished we had more time to stay longer. It was so close to everything we wanted to do. Great isakaya with beautiful food just a short walk down the hill. It was great.

Belle hotel avec le osen , wow

Paradise for Crazy Drivers, hundreds of turns every time

fantastic place and it is budge friendly

no communication about checkin time and refusing a refund. not acceptable.

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.

A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area

The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall

Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.

Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.

I reserved the room for 2080 Yuan at expedia.com. But when I got in the hotel, told me the charge is 2140 Yuan, 600 Japan Yuan difference, hotel didn’t give any explanation. Also in the room all of powers and power sockets by inserting room key to turn them on, that means you have keep lights on when you are sleeping if you use power plug to charge phone or connect sleep machine, that make me crazy.

The price simply isn’t worth it. There is no reason to pick this hotel over anywhere else in that area. The positive thing is the room is big (no shower). I will now list below the negative aspects of this accommodation. - Staff are non existent, there is occasionally someone at the desk but never after 9pm. They are completely useless at assisting you and are unlike any other Japanese person I have encountered. They couldn’t arrange a Taxi for us, and couldn’t answer the phone either. There is no food outside of the vending machine options which are ok. If you don’t have a car I would avoid this entire AREA of Hakone. It is very beautiful landscape but extremely hard to get too - if you are out after 6pm good luck there is nothing open in even the main area of Gora which isn’t just a small town open for the attractions this area is blackout at night. The Bus stops at around 730pm. If you miss the train or bus you are at the mercy of waiting for a taxi to maybe show up unless you have a competent hotel to organise one for you. This area seems to have infinite guest houses and hotels all with a very weird vibe seemingly run down and semi abandoned. The onsen was very average and lots of things like lights, kettles etc do not work. The way Hakone works is there is a ropeway cable car that goes up and down the mountain and ends at 5pm this is a short walk away to the bottom at Lake Ashi which is lovely in the morning and day time then you catch the cable up to.