Hoshino Resorts KAI Alps

NA

Room condition & food is average. Nothing impressed

Excellent service and the food is amazing. A must stay!

This is an extremely relaxing onsen. Food and overall service were exceptional. Beautiful setting.

A very excellent stay near ogizawa station. Onsen is good and food is excellent. Staff can speak English.

Good service and well maintained property. Free sake from 7-9 pm was a bonus attraction which kept guests happy and entertained.

Good

This was perfect from check in to check out. Staff met us at the front gate, check in was easy with Kato helping us with dinner reservations and explaining where the onsen, reading room and other services were located. Breakfast and dinner were exceptional... all of the staff were so attentive. Arina was so lovely too. The food was incredible, delicious and tasty. The room was spacious and the bathroom with the private onsen was perfect. Our stay was perfect... Highly recommend staying here!!!

The rooms were large, clean and comfortable. Ibsen was well equipped and clean. I liked the indoor and outdoor options. Food was amazing. I would recommend adding the half board to your reservation. Transportation to station and ski resort was seamless.

Highly recommended for its atmosphere and onsen

Food and service were excellent.

Attentive service. Super spa. Amazing cuisine.

Love the location, which is 15 min from Ogizawa station for the Tateyama Alpen Route. It has plenty of parking and staff welcomed us at the parking lot and guided us through the entire check-in process. You will have to make request early if you have a preferred dining time for breakfast and dinner. For dinner, it was either 5:30 or 7:30. There are more options for breakfast but if you check in late, they may be out of spots for certain times. Dinner was very fancy and consisted of multiple small bites. Overall very delicious food and great service. We also love the free activities near the lobby. When we were there, they had rice congee/porridge in the morning, tea in the afternoon and sake in the evening. We also enjoyed the private bath tub in our room since we were traveling with small children. Out of the three hotels we stayed in this trip, this had the "coldest" hot spring at around 40 degrees Celcius, which was perfect for the kids.

Everything was great from the start of our in room check in. Excellent service from all the staff with special mention to Ochia. Complimentary car park, 6 star half board menu. Both breakfast and dinner were so sumptuous and exquisitely planned! The onsen facilities were fantastic too. My family enjoyed our 2 nights of relax stay enroute to our alpine route. Hoshino hospitality is out of this world! Will defintely stay at Hoshino when we travel to Japan again.

Very cultural, very beautiful, onsen and food were very good

This resorts exceeded my expectations in every way. Exceptional staff & service was all times thoughtful.The breakfast & dinner are wonderful, the food presentation is just amazing & delicious. Gorgeous resorts I ever stay.

員工非常之好及親切有禮，住宿的浴場及每日的早晚餐也非常精緻好食，房間寬敞寧靜。 *因自己不小心留下了手機，感謝員工幫我尋回了。我非常滿意這次的住宿，下次去白馬附近滑雪，一定會再次入住～

感觉性价比还是低了一点，早晚餐其实可以再提高一点档次。开车到酒店，感觉一下子找不到大堂办里登记。

Me planejei para chegar em Nagano e pegar o transporte até o hotel e quando perguntei para confirmar o shuttle bus me informaram que o hotel não oferecia nenhum transporte. Ou seja, fake News. Tive que me reorganizar e acabei tendo que andar 6km na neve com duas malas e uma criança. Cheguei bem chateada no hotel e não deixaram fazer o check in faltando apenas alguns minutos mesmo cansada e com fome. Na hora de fazer o check out tive que pagar uma taxa pelo spa sendo que nem usei o spa e não haviam me falado anteriormente sobre essa taxa. O hotel é bem bonito mas é inacessível, os funcionários não sabem falar inglês e a comida não tem paladar infantil, meu filho passou fome por exemplo. A experiência só vale a pena se você for em casal e tiver aberto em ter que passar perrengue e experimentar comidas diferentes.

極為親切且獨特的下午茶點與晚上的燒酒，一定不能錯過!