Hoshino Resorts KAI Alps

Good service and well maintained property. Free sake from 7-9 pm was a bonus attraction which kept guests happy and entertained.

Good

This was perfect from check in to check out. Staff met us at the front gate, check in was easy with Kato helping us with dinner reservations and explaining where the onsen, reading room and other services were located. Breakfast and dinner were exceptional... all of the staff were so attentive. Arina was so lovely too. The food was incredible, delicious and tasty. The room was spacious and the bathroom with the private onsen was perfect. Our stay was perfect... Highly recommend staying here!!!

The rooms were large, clean and comfortable. Ibsen was well equipped and clean. I liked the indoor and outdoor options. Food was amazing. I would recommend adding the half board to your reservation. Transportation to station and ski resort was seamless.

Highly recommended for its atmosphere and onsen

Food and service were excellent.

Attentive service. Super spa. Amazing cuisine.

Love the location, which is 15 min from Ogizawa station for the Tateyama Alpen Route. It has plenty of parking and staff welcomed us at the parking lot and guided us through the entire check-in process. You will have to make request early if you have a preferred dining time for breakfast and dinner. For dinner, it was either 5:30 or 7:30. There are more options for breakfast but if you check in late, they may be out of spots for certain times. Dinner was very fancy and consisted of multiple small bites. Overall very delicious food and great service. We also love the free activities near the lobby. When we were there, they had rice congee/porridge in the morning, tea in the afternoon and sake in the evening. We also enjoyed the private bath tub in our room since we were traveling with small children. Out of the three hotels we stayed in this trip, this had the "coldest" hot spring at around 40 degrees Celcius, which was perfect for the kids.

Everything was great from the start of our in room check in. Excellent service from all the staff with special mention to Ochia. Complimentary car park, 6 star half board menu. Both breakfast and dinner were so sumptuous and exquisitely planned! The onsen facilities were fantastic too. My family enjoyed our 2 nights of relax stay enroute to our alpine route. Hoshino hospitality is out of this world! Will defintely stay at Hoshino when we travel to Japan again.

Very cultural, very beautiful, onsen and food were very good

This resorts exceeded my expectations in every way. Exceptional staff & service was all times thoughtful.The breakfast & dinner are wonderful, the food presentation is just amazing & delicious. Gorgeous resorts I ever stay.

一泊二食，早餐晚餐都很豐富，環境寧靜，客房大，十分舒適。缺點是級高級低，老人、小孩要小心，以免跌倒。

房間舒適 泡湯池也很不錯 但地理位置有些偏僻，夏天沒有接駁巴士有點不方便

冬季期間飯店有提供長野車站往返各一班的接駁車，需提前預約（至慢4天前），也有去白馬五龍雪埸的接駁車，去返各二班，入住時跟櫃檯人員預約，而且雪埸有飯店的休息室，滑累了，有地方可以休息真的很棒。是我們沒有自駕的好選擇，更別提星野集團的優質服務和餐食

Check in takes long time.

下次還會來

同伴受傷送醫後來到星野，行動不便，房間被安排在二樓，沒有無障礙設施，同伴無上下樓，飯店完全無視，沒有為他設想，對客人的服務很不體貼!

The staff are very attentive, offering a very good service e.g. the staff serving hot sake for guest.

雖然交通不便，非旺季沒有接駁車，附近也沒有商店，但酒店服務環境一流，有免費鄉村料理和清酒體驗，行李也能從富山站寄往酒店，從立山黑部下來就可以到酒店浸溫泉。

Nice hotel, staff are helpful