KOKO HOTEL Ikebukuro

The hotel staff was very friendly and accommodating. Our room was comfortable and clean. Location was great as it was up the street from Chiikawa Park!

Great value friendly staff

Clean room and excellent staff!

The hotel staff was great, and the location was good for us. Close to the station, reataurants and night life but still in a quiet area

Really like ikebukuro area. The hotel itself I probably wouldn’t stay again. The location was great in relation to attractions and being walkable. The 7-11 was 2 mins away. The hotel itself looked nice in the entry way. The rooms were old. We stayed at the bigger room (which is still small) with a queen bed. We had 2 small pillows each (not even standard size pillows) Our toilet was leaking on the base. I wondered why it had staining after we came back into the room. I didn’t say anything to the desk cuz we were checking out the next morning. We used their luggage service, the front desk recommended a site. As I was going through the process it wasn’t what I had requested. It was also costing us $100 CAD when people tell me it should only cost around $60. I was also told by friends the process and it didn’t seem like it was the same. Sure enough when I questioned the service date, the front desk person seemed annoyed but knew exactly what I was asking for (the cheaper service) which btw turned out perfect. Our luggage arrived at our new hotel on time. It was off putting to be upsold for service that is essentially the same.

Breakfast is not recommended

Laundry didn’t work, and a few were out of service already. But other than that. Can’t complain. I would stay here again.

I had such a great experience at this hotel. The rooms were spotless, the bed was super comfortable, and I was surprised by how spacious everything felt. I loved the little complimentary touches like body cream, hair oil, and hair ties… so thoughtful! There are laundry machines on site, which made things really convenient, and I really appreciated that they can arrange luggage delivery straight to the airport (not all hotels do that). It’s about a 10 minute walk to Ikebukuro Station, but there’s so much to see and do along the way. Restaurants, cafés, and tons of shops are just steps from the hotel. The area felt incredibly safe, and the staff were genuinely kind, helpful, and spoke great English. Highly recommend for anyone visiting Tokyo and wanting a comfortable, convenient stay in a great neighborhood.

The hotel was nice, being rebranded into a Wing property. What made this an excellent hotel was the staff at the front desk. They were so helpful. Unfortunately needed a doctor during the trip the woman at the front helped us find one and even went as far as booking the appointment for us when I had trouble doing it online. Really went above and beyond. They also helped us with the luggage forwarding service which made life so much easier on the last day. Also added bonus they collect the room trash everyday and provide fresh towels. Full room cleaning is once every 3 days.

Very clean room. It was small and cozy, but perfect for one night or even a week. We had everything we needed and the staff was really nice.

Great location. Friendly staff.

Room is very small, but other facilities and area are very good. Walkable to Ikebukkuro, and also to Sunshine city mall.

Staff was friendly, room was comfortable, and I loved the heated toilet seat! A few miniute walk to Sunshine City and Ikebukuro station which made transportation, shopping, and eating very convenient. Also, happy the hotel had onsite laundry. I highly recommend.

Very clean and also quiet

good

Excelent stay, well maintained property, very attentive staff, close to train and metro station, l would definitely recommend.

Convenient location and very nice staff. Great for first-time visitor.

Staff was very cooperative and it was very clean and shops wer nearby

I loved this hotel! The staff spoke English and were very courteous. The rooms are great and I loved the bathroom and the cute bathtub. They staff kept it clean and they had cute slippers and pjs for you. The location was quiet but a short walk to the action at sunshine city. The train station wasn’t far at all to me and I enjoyed the morning walk. The 7/11 is right at the corner which is part of the reason I chose to stay here. It was my first time but I’d definitely stay again.

comfortable beds, great bathrooms, friendly staff