KOKO HOTEL Sapporo Ekimae

The lobby and bathroom are a bit dirty.

Staff was helpful Centrally located which was nice. Room was clean. I would recommend

Don’t bother!!! Staff not helpful in organising a simple reservation for a taxi to the airport ended up forfeiting our stay there and went to a different hotel

Very nice breakfast!Staff was very friendly and helpful!

Rooms are small (as per usual in Japan), but nice facility, nice staff, and walkable location!

The parts of the room that mattered were clean, like the bathroom and the bed etc. But the corners of the room and the drapes and the vents were incredibly dusty.

Great

Rook was in good condition. Didn’t like that the shower area was a bit small and that the shower curtains smelled bad. Hotel staff also don’t clean rooms on a daily basis so this is something we’re not used to

Clean rooms and staff were great! Best part is the location. Right beside the underground path to the station.

Excellent location, room is small but all hotels in japan are small

Great location

Room was very dirty - there were many stains on the walls, curtain, shower curtain and even on the pillows. The hotel was so stingy that they only had one small pillow per guest. The pillow was not even a full size pillow - it was probably half the size of a regular pillow and was thin and uncomfortable. When we asked for additional pillows, we were told there are no extra pillows and we basically had to make do with that pathetic one singular pillow per person. Hotel also doesn’t do cleaning every day. They do cleaning every 3rd day, which probably explains the poor condition of the room. For the price of over $300 per night, we found it quite ridiculous that we were expected to bring out the trash bins and dirty towels ourselves since the hotel doesn’t do daily cleaning in the name of being eco-friendly. Bottled mineral water was also not provided, unlike other hotels in that area that we stayed in. Please avoid this hotel if you can.

All the Staff were so helpful and kind esp the young very tall guy (I forgot to get his name) who exceeded our expectations with extra effort and thoughtful attitude.

The room was clean and is very close to the station

A very fun and charming place

Not far from the station, very close to the main city attractions. Great options for dining around the area.

The hotel is near & walkable to sights like Odori park, clock & tv tower, etc.. & to subway stations, shopping malls,restaurants , really convenient. It’s clean, no bad smell, though it have a smoking floors, well maintained, looks new, I booked a semi double room for 2 person,( though i am the only 1 ) i did like the layout as 1 side is free fr furniture, or at the end so easier to move ,tv channels are mostly in local language, no international channel. Only thing is the pillows, there’s 2 that’s really small & flat, i read their rules & regulations that 1 pillow per person, no extra pillow are available, also not provided for children😬🙁 even though there’s 2 pillows ( as i booked for 2 person) its not enough as its really flat , not the standard pillow u get , i read the review about this & now i understand the feelings of those persons. I think the management should do something about this, its a hospitality industry , its a basic need or comfort when you’re traveling far from your home unlike amenities ( they have it in the lobby like teas ,shower caps etc..) Need to change to a better pillow. But otherwise its a good hotel, should be 3 stars on Expedia, i recommend it & would book again. Thanks to the staff for accommodating my request on my booking ( high floor/ non smoking)🙏

The receptionist is very friendly and accommodating. They accidentally reserved a smoking room for us instead of a non smoking room and they were very honest that it was their mistake and very apologetic about it. They even offered to give us free breakfast vouchers

good location

A great value hotel!