Toya Sun Palace Resort & Spa

Resorts
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7.6
/10
Pleasant
262 reviews

What Guests Say About Their Stay

Tan W. P.

10.0
/ 10
The room is superior and the service is great! The staff is super friendly and warm. The onsen in the room is excellent. We love the fireworks in front of our room. We would definitely recommend this to our friends and family.

anonymous

10.0
/ 10
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.

Verified traveler

10.0
/ 10
Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.

fl

10.0
/ 10
Hotel has nice decoration, staff is nice, bed is comfortable. I specially like the view from outdoor onsen. The evening performance is wonderful. I only didn’t like the buffet restaurant environment—too many people and too much noise.
In the Area
See Map
7-1 Toyako Onsen, Toyako, Abuta, Hokkaido, Japan, 052-0107

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Elevator
WiFi
Toya Sun Palace Resort & Spa is a resort is located at Toyako. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Toya Sun Palace Resort & Spa

7-1 Toyako Onsen, Toyako, Abuta, Hokkaido, Japan, 052-0107
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Lobby Toya Sun Palace Resort & Spa
Lobby 2 Toya Sun Palace Resort & Spa

Discover More About Toya Sun Palace Resort & Spa

Discover the Enchanting Toya Sun Palace Resort & Spa in Hokkaido

Welcome to the breathtaking Toya Sun Palace Resort & Spa, a premier destination nestled in the heart of Hokkaido, Japan. This exquisite resort offers an unparalleled experience, blending luxurious comfort with the stunning natural beauty of the region. Whether you're seeking a serene escape, an adventurous getaway, or a memorable family vacation, Toya Sun Palace Resort & Spa promises an unforgettable stay. Room rates at Toya Sun Palace Resort & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Toya Sun Palace Resort & Spa Location

Toya Sun Palace Resort & Spa is ideally situated in the picturesque town of Toyako Onsen, within the Abuta District of Hokkaido. This prime location offers guests easy access to the mesmerizing Lake Toya, a caldera lake renowned for its stunning natural scenery and hot springs. The resort is approximately a 2-hour drive from New Chitose Airport (CTS), Hokkaido's main gateway, and offers a tranquil retreat away from the hustle and bustle of city life. The atmosphere here is one of serene natural beauty, with the resort offering spectacular views of the lake and surrounding mountains, making it perfect for a relaxing getaway.

Toya Sun Palace Resort & Spa Facilities & Services

Facilities for guests at Toya Sun Palace Resort & Spa are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Enjoy a refreshing dip in the indoor swimming pool, open daily from 9:00 AM to 9:00 PM. (Entrance fee: PHP 500 per person)
  • Indulge in rejuvenating treatments at the on-site spa and wellness center, offering a range of massages and therapies. (Operating hours: 10:00 AM to 8:00 PM, prices vary based on treatment)
  • Children will delight in the dedicated kids' club, featuring various games and activities. (Open: 10:00 AM to 6:00 PM, free for in-house guests)
  • Stay connected with complimentary Wi-Fi access throughout the resort.
  • Ample free parking space is available for guests arriving by car.
  • The resort offers a complimentary shuttle service to the nearest train station on select schedules.

Toya Sun Palace Resort & Spa Room Types

A wide array of room types of Toya Sun Palace Resort & Spa are available to suit every traveler's preference, ensuring a comfortable and personalized experience.
  • Standard Twin Room: Offers a comfortable stay with two single beds, available as non-smoking. Enjoy garden views.
  • Deluxe Double Room: Features a spacious double bed, perfect for couples. Available as non-smoking with city views. Includes a bathtub.
  • Lake View Suite: A luxurious option with a king-sized bed, offering breathtaking views of Lake Toya. This non-smoking suite comes with a private bathtub.
  • Family Room: Designed for families, this room accommodates up to four guests and includes a bathtub. Available as non-smoking with partial lake views.
The resort does not currently offer pet-friendly rooms.

Toya Sun Palace Resort & Spa Dining & Restaurants

Savor exquisite culinary experiences at Toya Sun Palace Resort & Spa, where diverse dining options await.
  • Lake View Restaurant: Offers a delightful breakfast buffet from 7:00 AM to 9:30 AM, with an estimated price of PHP 1,200 per person. Enjoy panoramic views of Lake Toya while you dine.
  • Japanese Dining Room: Experience authentic Japanese cuisine, including fresh sushi and sashimi. Open for lunch from 12:00 PM to 2:00 PM and dinner from 6:00 PM to 9:00 PM. Estimated price per person: PHP 2,500.
  • Lobby Lounge: A relaxed setting for enjoying coffee, tea, and light snacks. Open from 10:00 AM to 7:00 PM.

Toya Sun Palace Resort & Spa Nearby Attractions and Activities

Explore the wonders surrounding Toya Sun Palace Resort & Spa, offering a variety of attractions and activities for every visitor.
  • Lake Toya: The resort's namesake, this stunning caldera lake offers opportunities for boat tours, kayaking, and enjoying the serene natural landscape.
  • Mount Usuzan Ropeway: Ascend to the summit of Mount Usu for panoramic views of the lake, volcanic landscapes, and the Pacific Ocean.
  • Showa Shinzan Bear Park: Observe Hokkaido brown bears in a naturalistic setting and learn about their behavior.
  • Hokkaido Toyako Museum of Art: Discover local art and cultural exhibits, showcasing the region's rich heritage.
  • Toyako Forest Museum: Immerse yourself in the diverse flora and fauna of the surrounding forests through interactive displays.
If you are looking for other activities around Toya Sun Palace Resort & Spa, check out the best deals on Traveloka: Recommended activities in Abuta!

How to Get to Toya Sun Palace Resort & Spa from the Airport

Navigating your journey to Toya Sun Palace Resort & Spa is made convenient with several transportation options. The airport transfer service of Toya Sun Palace Resort & Spa can be arranged for a seamless arrival. Here's how to get to Toya Sun Palace Resort & Spa from New Chitose Airport (CTS):
  • Airport Limousine Bus: Direct buses run from New Chitose Airport to Toyako Onsen Bus Terminal, approximately a 2.5-hour journey. The fare is around PHP 2,000 per person. From the bus terminal, it's a short taxi ride or a pleasant walk to the resort.
  • Train and Taxi: Take the JR Rapid Airport train from New Chitose Airport to Sapporo Station, then transfer to the JR Muroran Line for Toya Station. From Toya Station, a taxi to the resort will take approximately 20 minutes and cost around PHP 1,000.
  • Taxi: A direct taxi from New Chitose Airport to Toya Sun Palace Resort & Spa is available but can be costly, estimated at PHP 15,000 to PHP 20,000.
  • Hotel Private Transfer: For ultimate convenience, you can arrange a private airport transfer service directly with Toya Sun Palace Resort & Spa. Contact the hotel in advance for rates and booking. Alternatively, explore airport transfer services on Traveloka.

Summary of Why You Should Choose to Stay at Toya Sun Palace Resort & Spa

Choosing Toya Sun Palace Resort & Spa for your Hokkaido adventure guarantees a memorable and enriching experience. The exceptional room availability at Toya Sun Palace Resort & Spa ensures you can find the perfect accommodation for your needs.
  • Stunning Location: Enjoy breathtaking views of Lake Toya and the surrounding natural beauty.
  • Luxurious Amenities: Indulge in a well-equipped spa, refreshing swimming pool, and comfortable rooms.
  • Family-Friendly: With a dedicated kids' club and spacious family rooms, it's ideal for all ages.
  • Culinary Delights: Savor delicious Japanese and international cuisine at the on-site restaurants.
  • Convenient Access: Easy to reach from New Chitose Airport with various transportation options.
For the best rates and a hassle-free booking experience, consider Booking Toya Sun Palace Resort & Spa through Traveloka. Book budget hotels in Hokkaido and discover the magic of this incredible region. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Toya Sun Palace Resort & Spa

Swimming Pool Toya Sun Palace Resort & Spa
Swimming Pool
Entertainment Facility Toya Sun Palace Resort & Spa
Entertainment Facility
Common Space Toya Sun Palace Resort & Spa
Common Space
Lobby Toya Sun Palace Resort & Spa
Lobby
Exterior Toya Sun Palace Resort & Spa
Exterior

Things to Do

  • Garden
  • Indoor pool
  • Sauna
  • Shops
  • Spa
  • Steam room
  • Waterslide

Public Facilities

  • Elevator
  • Others
  • Restaurant

Hotel Services

  • 24-hour Receptionist
  • Luggage storage
  • Multilingual staff

General

  • Ballroom
  • Parking

Nearby Facilities

  • Souvenir shop
  • Grocery

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Bar

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Toya Sun Palace Resort & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 19:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - 19:00 - to 10:00
Available rooms at Toya Sun Palace Resort & Spa
324
Number of floors in Toya Sun Palace Resort & Spa
10
Another facilities in Toya Sun Palace Resort & Spa
Garden, Indoor pool, Sauna, Shops, Spa

Frequently asked question in Toya Sun Palace Resort & Spa

What are available facilities at Toya Sun Palace Resort & Spa?
There are top facilites at Toya Sun Palace Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Toya Sun Palace Resort & Spa?
The standard check-in time at Toya Sun Palace Resort & Spa is starting from 14:00 - 19:00 while the latest check-out time is at Before 10:00
What is the star rating of Toya Sun Palace Resort & Spa?
Toya Sun Palace Resort & Spa is a 4.0-star hotel.
How many floors does Toya Sun Palace Resort & Spa have?
Toya Sun Palace Resort & Spa has 10 floors.
How many rooms are available at Toya Sun Palace Resort & Spa?
Toya Sun Palace Resort & Spa has 324 rooms in total.
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More Reviews from Other Guests in Toya Sun Palace Resort & Spa

7.6
Pleasant
From 250 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

7.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Toya Sun Palace Resort & Spa

Number of reviews per page
20
40
Top reviews
Linda
2.0
/10
Reviewed 381 week(s) ago

Hotels.com verified review

The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
anonymous
10.0
/10
Reviewed 408 week(s) ago

Expedia Group verified review

We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Read More
Winhyde
8.0
/10
Reviewed 411 week(s) ago

Expedia Group verified review

Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
CHIT PIN
icon-with Partner
with Partner
8.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

Very satisfied
Verified traveler
6.0
/10
Reviewed 426 week(s) ago

Expedia Group verified review

Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
Verified traveler
icon-Family
Family
2.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Read More
Jeannie
6.0
/10
Reviewed 427 week(s) ago

Expedia Group verified review

Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 429 week(s) ago

Hotels.com verified review

Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.
Thomas
icon-Family
Family
6.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.
Read More
Verified traveler
6.0
/10
Reviewed 433 week(s) ago

Expedia Group verified review

The common areas are beautiful. The lounge was stunning and so was the view from the onset. The view from the room was great but the rooms are extremely dated. I took the western room, which was on a smoking floor. My clothes and hair reeked of smoke when I woke up. Meal times end really early and it felt like a huge cafeteria.
Read More
Verified traveler
icon-with Friends
with Friends
8.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

We did enjoyed the 2 days with fireworks at night and felt very relax for the spa.
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 441 week(s) ago

Hotels.com verified review

This hotel has a splendid lake view from its hotel lobby and from its outdoor onsen. Scrumptious breakfast and dinner buffet with good variety of foods. The receptionist staff and the onsen cleaner lady are not that friendly. Its dining place is very particular on their breakfast and dinner hours, make sure you do not go enter the dining hall late, or you have to find your own way to get your food in the winter time. Their staff is too focus on standard operating procedure and lack of human touch. Avoid peak season if you do not want to queue for your food. The room is clean but it looks old now(I can imagine its grandeur in the past though.) Overall, I enjoy its lobby and outdoor onsen most.
Read More
chong
8.0
/10
Reviewed 450 week(s) ago

Expedia Group verified review

We stayed one night in Jan. We are lucky being allocated the new renovated room. Thought the room is not big but comfortable and clean. This hotel is not closed to the train station or center, so they have a store at ground. One thing we are appreciated was they provided free shuttle bus from/to Sapporo and the hotel. Super convenient especially in winter season. Spa also very nice especially outdoor spa. But don’t expect too much on dinner buffet. Overall we are happy and enjoy to stay.
Read More
fl
10.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

Hotel has nice decoration, staff is nice, bed is comfortable. I specially like the view from outdoor onsen. The evening performance is wonderful. I only didn’t like the buffet restaurant environment—too many people and too much noise.
Ek Song Mervyn
icon-Family
Family
8.0
/10
Reviewed 455 week(s) ago

Hotels.com verified review

Everything needs a refurbishment. Service standard seems shallow perhaps we were not Japanese. Buffet Chefs and waiters no smiles. We were told to leave asap after the give time. Could not relax and enjoy our meal.
javier
4.0
/10
Reviewed 464 week(s) ago

Expedia Group verified review

Room was very very dirty not the same as shown on the web site .bed was uncomfortable a very lousy manage hotel with all the tour group dinning at the same time .pet dog are even allow in these hotel. nothing is good for the price you paid. please go else where if you want a quite place .
Dennis
icon-Family
Family
8.0
/10
Reviewed 469 week(s) ago

Hotels.com verified review

Fantastic lobby and infinity ofuro (public bath) view of Lake Toya! Otherwise a typical large hotel catering to tour groups (enormous dining hall--food not bad for a buffet--and modest rooms--reserve the VIP room for unobstructed view of firework show from the balcony). Although there is a free shuttle bus leaving Sapporo in the morning (contact hotel to reserve a seat), alternative transport will need a little planning (and cost).
Read More
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 470 week(s) ago

Hotels.com verified review

Too many tour groups, old hotel, rooms not maintained properly. The only plus point is the nice view and onsen.
MINJUN
icon-Family
Family
10.0
/10
Reviewed 479 week(s) ago

Hotels.com verified review

Very satisfied with the hot spring spa with an outdoor area offering a magnificient view out to the toya lake. Buffet dinner was excellent as well. But our twin bed room showed its age with its old furniture and bathroom.
Alan
icon-Family
Family
4.0
/10
Reviewed 483 week(s) ago

Hotels.com verified review

The room is dated. Toilet is small and worn out. the tatami bed looks old. Staffs doesn't seem friendly. Carpark is not within the hotel compound but opposite in an open space. Only thing we like are the food spread for dinner and breakfast with nice view of Lake Toya. Theres also a pet area where you got to pay for a 10min play with either cats or dogs at the lobby.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Toya Sun Palace Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 250 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

7.8

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Toya Sun Palace Resort & Spa

Number of reviews per page
20
40
Top reviews
Linda
2.0
/10
Reviewed 381 week(s) ago

Hotels.com verified review

The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
anonymous
10.0
/10
Reviewed 408 week(s) ago

Expedia Group verified review

We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Read More
Winhyde
8.0
/10
Reviewed 411 week(s) ago

Expedia Group verified review

Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
CHIT PIN
icon-with Partner
with Partner
8.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

Very satisfied
Verified traveler
6.0
/10
Reviewed 426 week(s) ago

Expedia Group verified review

Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
Verified traveler
icon-Family
Family
2.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Read More
Jeannie
6.0
/10
Reviewed 427 week(s) ago

Expedia Group verified review

Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 429 week(s) ago

Hotels.com verified review

Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.
Thomas
icon-Family
Family
6.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.
Read More
Verified traveler
6.0
/10
Reviewed 433 week(s) ago

Expedia Group verified review

The common areas are beautiful. The lounge was stunning and so was the view from the onset. The view from the room was great but the rooms are extremely dated. I took the western room, which was on a smoking floor. My clothes and hair reeked of smoke when I woke up. Meal times end really early and it felt like a huge cafeteria.
Read More
Verified traveler
icon-with Friends
with Friends
8.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

We did enjoyed the 2 days with fireworks at night and felt very relax for the spa.
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 441 week(s) ago

Hotels.com verified review

This hotel has a splendid lake view from its hotel lobby and from its outdoor onsen. Scrumptious breakfast and dinner buffet with good variety of foods. The receptionist staff and the onsen cleaner lady are not that friendly. Its dining place is very particular on their breakfast and dinner hours, make sure you do not go enter the dining hall late, or you have to find your own way to get your food in the winter time. Their staff is too focus on standard operating procedure and lack of human touch. Avoid peak season if you do not want to queue for your food. The room is clean but it looks old now(I can imagine its grandeur in the past though.) Overall, I enjoy its lobby and outdoor onsen most.
Read More
chong
8.0
/10
Reviewed 450 week(s) ago

Expedia Group verified review

We stayed one night in Jan. We are lucky being allocated the new renovated room. Thought the room is not big but comfortable and clean. This hotel is not closed to the train station or center, so they have a store at ground. One thing we are appreciated was they provided free shuttle bus from/to Sapporo and the hotel. Super convenient especially in winter season. Spa also very nice especially outdoor spa. But don’t expect too much on dinner buffet. Overall we are happy and enjoy to stay.
Read More
fl
10.0
/10
Reviewed 452 week(s) ago

Expedia Group verified review

Hotel has nice decoration, staff is nice, bed is comfortable. I specially like the view from outdoor onsen. The evening performance is wonderful. I only didn’t like the buffet restaurant environment—too many people and too much noise.
Ek Song Mervyn
icon-Family
Family
8.0
/10
Reviewed 455 week(s) ago

Hotels.com verified review

Everything needs a refurbishment. Service standard seems shallow perhaps we were not Japanese. Buffet Chefs and waiters no smiles. We were told to leave asap after the give time. Could not relax and enjoy our meal.
javier
4.0
/10
Reviewed 464 week(s) ago

Expedia Group verified review

Room was very very dirty not the same as shown on the web site .bed was uncomfortable a very lousy manage hotel with all the tour group dinning at the same time .pet dog are even allow in these hotel. nothing is good for the price you paid. please go else where if you want a quite place .
Dennis
icon-Family
Family
8.0
/10
Reviewed 469 week(s) ago

Hotels.com verified review

Fantastic lobby and infinity ofuro (public bath) view of Lake Toya! Otherwise a typical large hotel catering to tour groups (enormous dining hall--food not bad for a buffet--and modest rooms--reserve the VIP room for unobstructed view of firework show from the balcony). Although there is a free shuttle bus leaving Sapporo in the morning (contact hotel to reserve a seat), alternative transport will need a little planning (and cost).
Read More
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 470 week(s) ago

Hotels.com verified review

Too many tour groups, old hotel, rooms not maintained properly. The only plus point is the nice view and onsen.
MINJUN
icon-Family
Family
10.0
/10
Reviewed 479 week(s) ago

Hotels.com verified review

Very satisfied with the hot spring spa with an outdoor area offering a magnificient view out to the toya lake. Buffet dinner was excellent as well. But our twin bed room showed its age with its old furniture and bathroom.
Alan
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Family
4.0
/10
Reviewed 483 week(s) ago

Hotels.com verified review

The room is dated. Toilet is small and worn out. the tatami bed looks old. Staffs doesn't seem friendly. Carpark is not within the hotel compound but opposite in an open space. Only thing we like are the food spread for dinner and breakfast with nice view of Lake Toya. Theres also a pet area where you got to pay for a 10min play with either cats or dogs at the lobby.
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