What do past guests say about Renaissance by Sulo?

Renaissance by Sulo is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Renaissance by Sulo

Name: Renaissance by Sulo
Address: Microdistrict 9, building 44, Aktau, Mangystau, Kazakhstan, 130000, Microdistrict 9, Mangystau, 130000, Kazakhstan
Rating: 9.2

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9.2

/10

Exceptional

55 reviews

What Guests Say About Their Stay

James

10.0

/ 10

There are hotels you stay in… and then there are hotels that quietly adopt you. Renaissance by Sulo did the latter. We were meant to pass through Aktau like a postcard in the wind. One night. A quick rest. Then onward. Instead, thanks to a ship delay involving our car somewhere on the Caspian chessboard, that single night unfolded into a full week. And this is where the magic happened. The reception team did not simply “assist.” They orchestrated. They investigated. They followed up. Twice a day, every day, without fail, they checked the ship’s status and updated us with calm precision and genuine concern. It never felt procedural. It felt personal. They cared as though it were their own vehicle drifting across the water. After travelling in more than 60 countries, I do not hand out praise like hotel keycards. This was, without exaggeration, possibly the finest customer care we have ever experienced. World class is an understatement. This was hospitality elevated to an art. Every member of staff radiated warmth and professionalism. No request was too small. No question was brushed aside. Each interaction carried that rare combination of efficiency and heart. The kind that turns an unexpected delay into an unexpectedly beautiful memory. If you find yourself in Aktau, don’t hesitate. Stay here. You will not simply be checked in. You will be looked after. To the entire team at Renaissance by Sulo: thank you feels far too small, but it is offered with enormous gratitude.

CHARLES

10.0

/ 10

Was there on a week trip to see friends and the staff were excellent and very friendly . Nothing was a bother to them . Highly recommend this hotel

Eric

10.0

/ 10

In general we enjoyed our stay very much: Quiet, good view, great location, very friendly staff, great bed with good linnen, duvet and pillows. What could do with some improvement is the bathroom: it is big but does not have walk in shower, has a very uncomfortable toilet seat and weird lighting. the shampoo , conditioner and shower el where good but only simple hand soap and no other amenities. Breakfast was buffet style: very good. breakfast area not that cosy and the background music was simply disturbing: very bad coice for an early morning and the ceiling speakers are of very poor quality ! .

In the Area

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Microdistrict 9, building 44, Aktau, Mangystau, Kazakhstan, 130000

Main Facilities

This accommodation offers:

Indoor pool

Poolside bar

Outdoor pool

Billiard

Steam room

Laundry service

Parking

Luggage storage

Elevator

Health club

Fitness center

Renaissance by Sulo is located in area / city Aktau. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Renaissance by Sulo

Microdistrict 9, building 44, Aktau, Mangystau, Kazakhstan, 130000

Discover More Places

Discover More About Renaissance by Sulo

General
Near World War II Eternal Flame Memorial

Location
A stay at Renaissance by Sulo places you in the heart of Aktau, within a 15-minute walk of World War II Eternal Flame Memorial and Caspian Sea. This hotel is 1 mi (1.7 km) from Aktau Botanical Garden and 1.7 mi (2.7 km) from Zhastar Stadium.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

World War II Eternal Flame Memorial - 0.6 km / 0.4 mi
Caspian Sea - 1.1 km / 0.7 mi
Aktau Botanical Garden - 1.4 km / 0.9 mi
Zhastar Stadium - 2.8 km / 1.7 mi

The preferred airport for Renaissance by Sulo is Aktau (SCO) - 27.6 km / 17.1 mi

Renovations
The following facilities are closed seasonally each year. They will be closed from September 15 to July 5:

One of the swimming pools

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

Indoor pool

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:

Indoor pool

Facilities
Take advantage of recreational opportunities offered, including a health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Aktau? This hotel has 2422 square feet (225 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
Enjoy international cuisine at Silk, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 120 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

All facilities in Renaissance by Sulo

Facility

Indoor pool

Poolside bar

Outdoor pool

Billiard

Steam room

Swimming Pool

Fitness Center

Functional Hall

Lobby

Exterior

Food and Drinks

Poolside bar
Breakfast
Snack bar

Things to Do

Indoor pool
TV lounge
Health club
Outdoor pool
Sauna
Steam room
Pool cabanas
Pool sun loungers

Connectivity

Free WiFi

General

Banquet
Parking

Accessibilty

Accessible parking
Wheelchair accessible
Accessible bathroom
Disabled access friendly
Accessible path of travel

Public Facilities

Coffee/tea in lobby
Elevator
Smoke-free area

Hotel Services

Laundry service
Multilingual staff
Wedding service
Luggage storage
24-hour Receptionist
Concierge

Business Facilities

Conference center
Business facilities
Meeting rooms
Business facilities
Conference rooms
Computer station
Business center

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center
Billiard

Accommodation Policy & General Information in Renaissance by Sulo

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Renaissance by Sulo	120
Number of floors in Renaissance by Sulo	7
Another facilities in Renaissance by Sulo	Poolside bar, Breakfast, Snack bar, Indoor pool, TV lounge

Frequently asked question in Renaissance by Sulo

What is normal check-in & check-out time at Renaissance by Sulo?

The standard check-in time at Renaissance by Sulo is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Renaissance by Sulo provide breakfast?

Yes, Renaissance by Sulo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Renaissance by Sulo?

Renaissance by Sulo is a 4.0-star hotel.

How many floors does Renaissance by Sulo have?

Renaissance by Sulo has 7 floors.

How many rooms are available at Renaissance by Sulo?

Renaissance by Sulo has 120 rooms in total.

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More Reviews from Other Guests in Renaissance by Sulo

Overall Ratings & Reviews Renaissance by Sulo

Other sources (55)

9.2

Exceptional

From 55 reviews

Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.0

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Traveler Reviews Renaissance by Sulo

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Top reviews

Miragul

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Have stayed here many times, always a pleasure.

Navshina

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Good property in Aktau with good rooms and helpful staff

Barry

with Partner

8.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

Though the room was tight, it had a good bathroom and comfortable beds. Breakfast good and many options including eggs to order, with attentive staff. The gym was one of the best in any hotel. Location is near the Caspian Sea and a large grocery store, as well as several types of restaurants. The main negative was that we had no AC in the room. It took a long time to understand why, but we finally understood that we were there during transition season when the AC is not yet available. The staff brought a couple of fans and extended our time before checkout, but it was not so comfortable in a western facing room.

James

Friends and family with Friends

10.0

/10

Reviewed 37 week(s) ago

Hotels.com verified review

Daiho

Leisure

10.0

/10

Reviewed 64 week(s) ago

Expedia Group verified review

nice place to have some rest beside the sea

Daniel

8.0

/10

Reviewed 65 week(s) ago

Kwangwoo

Business with Partner

10.0

/10

Reviewed 138 week(s) ago

Expedia Group verified review

Honest staffs and service members are going to make a journey comfortable

Almas

Business

10.0

/10

Reviewed 256 week(s) ago

Expedia Group verified review

Все было замечательно

Malik

Leisure

8.0

/10

Reviewed 261 week(s) ago

Good location of the hotel, nice rooms and breakfast. Sauna and the indoor pool with the gym are far from 5 star hotel. Personnel is not respectful when it comes to Kazakhstan citizens. They are nice only with foreigners. I wanted to extend my stay for half a day. Half day in this hotel is until 18:00. The girl on the reception was not happy that I didn’t agree with it, and was very rude.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.