Amerald Resort Hotel

Hotels
8.1
/10
Very Good
153 reviews

What Guests Say About Their Stay

norma n. b. o.

8.5
/ 10
Hotel so nice. Place so good. Just need to wait 30min before check in. Other is so good

Verified traveler

10.0
/ 10
Quiet stay near the beach. Well-maintained room and excellent service from staff.

Sheryl

10.0
/ 10
If you want time to relax and have your own time check in here at amerald Hotel. The front desk automatically upgrade our room to ocean View the view was so nice next to the beach. Very accommodating he always smile.. Room was big we choose twin bed for mine and my husband.. The coffee on the side is good.. Swimming is good.. Buffet breakfast is very good local food I like the rendang chicken over all stay good except the shuttle I bit pricey going to the bus terminal.. Will come back again here bring my whole family

Verified traveler

10.0
/ 10
i really appreciate with the staff at front ofc by the name KAMAL...really helpful & managed to full fill my needs.
In the Area
See Map
Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Amerald Resort Hotel is located in area / city Kota Tinggi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Amerald Resort Hotel

Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600
Discover More Places
Lobby Amerald Resort Hotel
Exterior 2 Amerald Resort Hotel

Discover More About Amerald Resort Hotel

Welcome to Amerald Resort Hotel, your premier destination for a memorable stay in the vibrant region of Johor, Malaysia. Whether you're planning a relaxing getaway, a family vacation, or a business trip, Amerald Resort Hotel offers a perfect blend of comfort, convenience, and exceptional service. Discover a world of tranquility and adventure right at your doorstep. Room rates at Amerald Resort Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Amerald Resort Hotel Location

Amerald Resort Hotel is nestled in the serene and picturesque area of Kota Tinggi, Johor. Located approximately Lot 1231 Jalan Kg Punggal, Sungai Renggit, Pengerang, Kota Tinggi, Johor, Malaysia, 81600, the resort offers a peaceful escape from the hustle and bustle of city life. It is conveniently situated about a 1-hour drive from the Senai International Airport (JHB), making it easily accessible for both local and international travelers. The atmosphere surrounding Amerald Resort Hotel is one of tranquility and natural beauty, offering a refreshing ambiance perfect for relaxation and rejuvenation. While not directly in a bustling urban center, the resort provides a secluded haven that allows guests to truly unwind.

Amerald Resort Hotel Facilities & Services

Facilities for guests at Amerald Resort Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our comprehensive services aim to provide convenience and leisure for all our visitors.

  • Swimming Pool:

    Take a refreshing dip in our spacious outdoor swimming pool, perfect for both adults and children. Open daily from 8:00 AM to 7:00 PM.
  • Children's Play Area:

    A dedicated and safe play area for our younger guests to enjoy their time. Open daily from 9:00 AM to 6:00 PM.
  • Fitness Center:

    Stay active during your stay at our well-equipped fitness center. Open daily from 7:00 AM to 9:00 PM.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments and massages at our serene spa. Operating hours are from 10:00 AM to 8:00 PM. Prices vary based on treatment.
  • Free Parking:

    Ample complimentary parking space is available for guests who are traveling by car.
  • Wi-Fi Access:

    Complimentary high-speed Wi-Fi is available throughout the resort.
  • 24-Hour Front Desk:

    Our friendly and efficient staff are available around the clock to assist you with any queries or requests.

Amerald Resort Hotel Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Amerald Resort Hotel. Each room is designed to provide a relaxing sanctuary after a day of exploration or business.

  • Deluxe Room:

    Available in King or Twin bed configurations, offering Garden View. Non-smoking rooms are standard. Some Deluxe Rooms feature a bathtub.
  • Superior Room:

    Similar to Deluxe rooms, these offer comfortable stays with Garden View. Non-smoking rooms are standard.
  • Family Suite:

    Ideal for families, these spacious suites offer ample room to relax and enjoy. Garden View is typical. Some Family Suites may include a bathtub.
  • Executive Suite:

    For those seeking a little extra luxury, our Executive Suites provide enhanced amenities and comfort. Garden View. Some Executive Suites feature a bathtub.

Please note that Amerald Resort Hotel does not currently offer pet-friendly rooms.

Amerald Resort Hotel Dining & Restaurants

Savor a delightful culinary journey at Amerald Resort Hotel, where our dining options promise to tantalize your taste buds. From local flavors to international cuisine, we offer a variety of choices to suit every palate.

  • The Emerald Cafe:

    Our main restaurant offers a buffet breakfast and an à la carte menu for lunch and dinner, featuring a selection of Malaysian and international dishes. Estimated price per person for lunch/dinner: RM 40 - RM 70. Operating hours: 7:00 AM - 10:00 PM.
  • The Poolside Bar:

    Enjoy light snacks, refreshing beverages, and casual dining by the pool. Estimated price per person: RM 20 - RM 45. Operating hours: 10:00 AM - 8:00 PM.

Amerald Resort Resort Hotel Nearby Attractions and Activities

Explore the natural beauty and cultural richness surrounding Amerald Resort Hotel with a variety of nearby attractions and activities. Immerse yourself in the local charm of Kota Tinggi and its surroundings.

  • Kota Tinggi Waterfalls:

    A popular natural attraction offering beautiful cascades and refreshing pools, perfect for a day trip.
  • Desaru Coast:

    A premier integrated resort destination featuring theme parks, pristine beaches, and water sports.
  • Taman Negara Johor (Endau-Rompin National Park):

    Explore one of Malaysia's oldest rainforests, offering trekking, wildlife spotting, and camping opportunities.
  • Sungai Rengit Crocodile Farm:

    Get up close with a variety of crocodiles and other reptiles in a safe and educational environment.
  • Pulai Tree House:

    Experience a unique stay or visit this charming spot known for its natural setting and tranquility.

If you are looking for other activities around Amerald Resort Hotel, check out the best deals on Traveloka: Recommended activities in Johor!

How to Get to Amerald Resort Hotel from the Airport

Getting to Amerald Resort Hotel is straightforward, with several convenient options available from Senai International Airport (JHB). Whether you prefer a direct transfer or a more economical route, we've got you covered. The airport transfer service of Amerald Resort Hotel can be arranged for your convenience.

  • Private Airport Transfer:

    The most convenient option is to arrange a private transfer directly with the hotel. This service offers a seamless journey from the airport to your doorstep. Estimated cost: RM 150 - RM 200. You can also explore airport transfer services on Traveloka.
  • Taxi:

    Metered taxis are readily available at Senai International Airport. The journey to Amerald Resort Hotel typically takes around 1 hour. Estimated cost: RM 100 - RM 150.
  • Ride-hailing Service:

    You can also use a ride-hailing service booked via a mobile app for a convenient and often cost-effective option. Estimated cost: RM 90 - RM 130.
  • Rental Car:

    For those who prefer to drive themselves, car rental services are available at the airport. This offers flexibility to explore the region at your own pace.

Summary of Why You Should Choose to Stay at Amerald Resort Hotel

Choosing Amerald Resort Hotel for your next getaway in Johor promises an experience filled with relaxation, comfort, and excellent value. With a commitment to guest satisfaction and a range of amenities, it's the ideal choice for a memorable stay.

  • Tranquil Location:

    Escape to a peaceful environment away from the city noise, surrounded by natural beauty.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and other amenities designed for your comfort and leisure.
  • Variety of Room Types:

    Find the perfect accommodation to suit your needs, from comfortable Deluxe Rooms to spacious Family Suites. Check

    Room availability at Amerald Resort Hotel

    for your preferred dates.
  • Convenient Access:

    While offering a serene escape, the resort is still accessible from major transport hubs.
  • Great Value:

    Experience quality service and comfortable accommodations at competitive rates.

Ready to plan your escape?

Booking Amerald Resort Hotel

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All facilities in Amerald Resort Hotel

Swimming Pool Amerald Resort Hotel
Swimming Pool
Fitness Center Amerald Resort Hotel
Fitness Center
Functional Hall Amerald Resort Hotel
Functional Hall
Lobby Amerald Resort Hotel
Lobby
Exterior Amerald Resort Hotel
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Cafe
  • Dining area
  • Winery

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Terrace

Public Facilities

  • Parking
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Secure parking

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Things to Do

  • Fitness center
  • Outdoor pool
  • Private beach

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Amerald Resort Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Amerald Resort Hotel
251
Number of floors in Amerald Resort Hotel
10
Another facilities in Amerald Resort Hotel
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Amerald Resort Hotel

What are available facilities at Amerald Resort Hotel?
There are top facilites at Amerald Resort Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Amerald Resort Hotel?
The standard check-in time at Amerald Resort Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Amerald Resort Hotel provide breakfast?
Yes, Amerald Resort Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Amerald Resort Hotel?
Amerald Resort Hotel is a 4.0-star hotel.
How many floors does Amerald Resort Hotel have?
Amerald Resort Hotel has 10 floors.
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More Reviews from Other Guests in Amerald Resort Hotel

Overall Ratings & Reviews Amerald Resort Hotel

Traveloka (33)
Other sources (120)
8.0
Very Good
From 120 reviews
Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amerald Resort Hotel

Number of reviews per page
20
40
Top reviews
jimmykea
icon-with Partner
with Partner
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Pool small. Breakfast is normal.
Norasilah M
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Lit Phen
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

Very limited option for vegetarian.
Andy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 209 week(s) ago

Expedia Group verified review

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Ummi
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 218 week(s) ago

Expedia Group verified review

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Read More
Visvanathan
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
NOR FAIZAH
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 286 week(s) ago

Hotels.com verified review

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Read More
Leong Sze
icon-Business
Business
8.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

fair efficiency & safe
Leong Sze
icon-Business
Business
10.0
/10
Reviewed 303 week(s) ago

Hotels.com verified review

Nice
Verified traveler
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Read More
AK
icon-Business
Business
4.0
/10
Reviewed 327 week(s) ago

Expedia Group verified review

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Read More
Verified traveler
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

Amazing
Stanley
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
NORAZURI
icon-Business
Business
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

hotel super cantik dan selesa
hwa chong
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
Read More
CHANDRA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

Nice Sea-view
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Amerald Resort Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Amerald Resort Hotel

Traveloka (33)
Other sources (120)
8.0
Very Good
From 120 reviews
Cleanliness

8.2

Room Comfort

8.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amerald Resort Hotel

Number of reviews per page
20
40
Top reviews
jimmykea
icon-with Partner
with Partner
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Pool small. Breakfast is normal.
Norasilah M
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 114 week(s) ago

Expedia Group verified review

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Lit Phen
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

Very limited option for vegetarian.
Andy
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 209 week(s) ago

Expedia Group verified review

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Ummi
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 218 week(s) ago

Expedia Group verified review

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Read More
Visvanathan
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
NOR FAIZAH
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 235 week(s) ago

Hotels.com verified review

Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 286 week(s) ago

Hotels.com verified review

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Read More
Leong Sze
icon-Business
Business
8.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

fair efficiency & safe
Leong Sze
icon-Business
Business
10.0
/10
Reviewed 303 week(s) ago

Hotels.com verified review

Nice
Verified traveler
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Read More
AK
icon-Business
Business
4.0
/10
Reviewed 327 week(s) ago

Expedia Group verified review

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Read More
Verified traveler
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 336 week(s) ago

Hotels.com verified review

Amazing
Stanley
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
NORAZURI
icon-Business
Business
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

hotel super cantik dan selesa
hwa chong
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
Read More
CHANDRA
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

Nice Sea-view
Number of reviews per page
20
40