Excellent Service Suites at Times Square is a hotel is located at Bukit Bintang.
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Excellent Service Suites at Times Square
Hotels
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5.4
/10
Fair
67 reviews
What Guests Say About Their Stay
Verified traveler
10.0
/ 10
Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .
Verified traveler
10.0
/ 10
I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.
Verified traveler
10.0
/ 10
it was a nice trip ,there is big shopping mall at the hotel , the view was great
and the stuff was so kind
In the Area
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Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
Main Facilities
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Swimming Pool
WiFi
Elevator
What's around Excellent Service Suites at Times Square
Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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Discover More About Excellent Service Suites at Times Square
General
Near Berjaya Times Square
Location
With a stay at Excellent Service Suites at Times Square, you'll be centrally located in Kuala Lumpur, steps from Berjaya Times Square and 8 minutes by foot from Jalan Alor. This hotel is 0.7 mi (1.2 km) from Pavilion Kuala Lumpur and 1.7 mi (2.8 km) from KLCC Park.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Berjaya Times Square - 0.1 km / 0.1 mi
Mitsui Shopping Park LaLaport - 0.2 km / 0.1 mi
Sungei Wang Plaza - 0.5 km / 0.3 mi
Changkat Bukit Bintang - 0.6 km / 0.4 mi
Jalan Alor - 0.6 km / 0.4 mi
Lot 10 Shopping Centre - 0.8 km / 0.5 mi
Fahrenheit 88 Shopping Mall - 0.9 km / 0.6 mi
Merdeka 118 - 1.1 km / 0.7 mi
The Exchange TRX - 1.1 km / 0.7 mi
Pavilion Kuala Lumpur - 1.2 km / 0.7 mi
Kottu Malai Pillayar Temple - 1.5 km / 1 mi
Petaling Street Market - 1.6 km / 1 mi
Prince Court Medical Centre - 1.8 km / 1.1 mi
Kuala Lumpur Convention Centre - 1.9 km / 1.2 mi
Kuala Lumpur Forest Eco Park - 1.9 km / 1.2 mi
The nearest airports are:
Subang (SZB-Sultan Abdul Aziz Shah) - 27 km / 16.8 mi
Kuala Lumpur International Airport (KUL) - 57.9 km / 36 mi
The preferred airport for Excellent Service Suites at Times Square is Kuala Lumpur International Airport (KUL).
Facilities
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business Facilities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and laundry facilities. A roundtrip airport shuttle is available for a surcharge.
Dining
Wrap up your day with a drink at the poolside bar. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 30 air-conditioned rooms featuring microwaves and LCD televisions. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided on a limited basis.
All facilities in Excellent Service Suites at Times Square
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Functional Hall
Common Space
Food and Drinks
- Breakfast
- Poolside bar
Things to Do
- Indoor pool
- Spa
Public Facilities
- Safety deposit box
- Elevator
Family-friendly Facilities
- Children pool
Transportation
- Area shuttle with surcharge
Connectivity
- Free WiFi
Hotel Services
- Laundry service
Business Facilities
- Business center
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Excellent Service Suites at Times Square
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
14:00 - 00:00
Check-out:
Before 12:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a smoke detector
Pets
Service Animals Not Allowed
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General Information
Popular Facilities | Swimming Pool, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Excellent Service Suites at Times Square | 30 |
Another facilities in Excellent Service Suites at Times Square | Breakfast, Poolside bar, Indoor pool, Spa, Safety deposit box |
Frequently asked question in Excellent Service Suites at Times Square
What are available facilities at Excellent Service Suites at Times Square?
There are top facilites at Excellent Service Suites at Times Square such as Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Excellent Service Suites at Times Square?
The standard check-in time at Excellent Service Suites at Times Square is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Excellent Service Suites at Times Square provide breakfast?
Yes, Excellent Service Suites at Times Square provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Excellent Service Suites at Times Square?
Excellent Service Suites at Times Square is a 3.0-star hotel.
How many rooms are available at Excellent Service Suites at Times Square?
Excellent Service Suites at Times Square has 30 rooms in total.
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More Reviews from Other Guests in Excellent Service Suites at Times Square
Overall Ratings & Reviews Excellent Service Suites at Times Square
Traveloka (4)
Other sources (63)
5.4
Fair
From 63 reviews
Cleanliness
5.2
Room Comfort
5.6
Location
7.6
Service and Facilites
5.4
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Traveler Reviews Excellent Service Suites at Times Square
Number of reviews per page
20
40
Top reviews
Cher
2.0
/10
Reviewed 477 week(s) ago
Expedia Group verified review
•NOT A HOTEL! BOOK AT YOUR OWN RISK
•Unclear instructions that upon arrival you would need to call the "agent" for your room.
•Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number.
•The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in.
•Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes)
•Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm.
•We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
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Verified traveler
2.0
/10
Reviewed 495 week(s) ago
Expedia Group verified review
Room was dirty sheet was dirty etc don't book here I will never
swt
4.0
/10
Reviewed 498 week(s) ago
Expedia Group verified review
old furniture, but the view is good.
Kjell
Family
2.0
/10
Reviewed 505 week(s) ago
Hotels.com verified review
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.
Khoo
Family
6.0
/10
Reviewed 507 week(s) ago
Hotels.com verified review
I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.
Verified traveler
Family
2.0
/10
Reviewed 510 week(s) ago
Hotels.com verified review
First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all
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Verified traveler
10.0
/10
Reviewed 535 week(s) ago
Expedia Group verified review
Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .
maira
8.0
/10
Reviewed 537 week(s) ago
Expedia Group verified review
very nice hotel,close to the shopping complex
n the room very safe,silent n clean..i like the hotel
wathuhewa
Family
6.0
/10
Reviewed 543 week(s) ago
Expedia Group verified review
I booked an apartment through venere for a week in march for me and my family. A change in flight plans required me to book an additional day. I called the number provided in the venere invoice and made arrangements to extend the stay by 1 day and agreed to pay extra for it. When I got to the apartment complex, the rooms were not ready. The booking agent stated that the number on the venere invoice doesn't belong to them. I had two small children with me and no place to stay. Shockingly incompetent. Eventually we were sent to our apartment, which has was old, smelly and generally dirty. The only redeeming feature was the attached mall and the location. Never again.
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Kristian
Family
6.0
/10
Reviewed 544 week(s) ago
Expedia Group verified review
The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed.
But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day.
The manager Karim really was a great guy who really looked after us!
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Verified traveler
2.0
/10
Reviewed 544 week(s) ago
Expedia Group verified review
Vary bad
no service at all
Too dirty
no staf
taxi drivers don't know it
not hotel
Aisyah
Family
6.0
/10
Reviewed 545 week(s) ago
Hotels.com verified review
Good location, easy to get food, lots of store around. only the room cleanliness need to improve
Shawn
Family
2.0
/10
Reviewed 547 week(s) ago
Hotels.com verified review
This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.
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Verified traveler
10.0
/10
Reviewed 560 week(s) ago
Expedia Group verified review
I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.
Verified traveler
with Partner
10.0
/10
Reviewed 569 week(s) ago
Hotels.com verified review
it was a nice trip ,there is big shopping mall at the hotel , the view was great
and the stuff was so kind
Dissatisfied
Family
2.0
/10
Reviewed 580 week(s) ago
Expedia Group verified review
We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.
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Mohamed Rafi
Family
6.0
/10
Reviewed 589 week(s) ago
Hotels.com verified review
On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.
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Chung
4.0
/10
Reviewed 595 week(s) ago
Hotels.com verified review
Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.
Cheong
4.0
/10
Reviewed 599 week(s) ago
Hotels.com verified review
1) The exact room condition is totally different from the attached picture.
2) The air-conditioner was noisy for the whole night.
3) Nice and friendly owner.
Verified traveler
Family
2.0
/10
Reviewed 600 week(s) ago
Hotels.com verified review
Wasn't a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.
Number of reviews per page
20
40
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