Philea Resort & Spa

Villas
7.7
/10
Pleasant
363 reviews

What Guests Say About Their Stay

Nur

8.5
/ 10
So peaceful and relaxing. Cozy cabin life surrounded by nature!

Syafikah A.

8.8
/ 10
The staff are very friendly and helpful. The place was very private. You only saw other guests during breakfast at the cafe. Nice place for a getaway.

Verified traveler

10.0
/ 10
Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.

Kevin

10.0
/ 10
The place was very quiet - few guests because after the school holidays. Rooms are in two storey chalets surrounded by trees. The swimming pool is amazing and we had it pretty much to ourselves. Rooms are large and the internet is fast enough to be usable. Access is by golf cart buggies and there are a lot of uneven steps so it would be difficult for handicapped guests. Location could be better - it is far from Melaka town.

Irwan

10.0
/ 10
Friendly staffs. We really like the environment, hotel in a forest. Nice swimming pool, enjoyed the buggy rides.
In the Area
See Map
Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Ayer Keroh, Malacca City, Malacca, Malaysia, 75450

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Philea Resort & Spa is a good choice when you are visiting Ayer Keroh. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Philea Resort & Spa

Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Ayer Keroh, Malacca City, Malacca, Malaysia, 75450
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Lobby Philea Resort & Spa
Exterior 2 Philea Resort & Spa

Discover More About Philea Resort & Spa

Discover Your Perfect Getaway at Philea Resort & Spa

Welcome to Philea Resort & Spa, your premier destination for an unforgettable escape in the heart of Melaka, Malaysia. Whether you're planning a romantic retreat, a family vacation, or a rejuvenating solo journey, Philea Resort & Spa offers an unparalleled experience, blending luxurious comfort with the vibrant charm of its surroundings. Room rates at Philea Resort & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Philea Resort & Spa Location

Nestled in the serene outskirts of Melaka City, Philea Resort & Spa is conveniently located at Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Ayer Keroh, Bandaraya Melaka, Melaka, Malaysia, 75450. This tranquil haven is approximately a 15-minute drive from the bustling city center, offering a peaceful respite while remaining close to the action. For those arriving by road, the resort is easily accessible via major highways, making it a perfect stop for road trippers. The atmosphere here is one of serene seclusion, set amidst lush greenery, providing an ideal setting for relaxation and rejuvenation away from the urban hustle.

Philea Resort & Spa Facilities & Services

Facilities for guests at Philea Resort & Spa are designed to cater to every need, ensuring a comfortable and enjoyable stay. The resort boasts a range of amenities for both adults and children, promising an experience that delights all ages.

  • A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the sun.
  • The luxurious Philea Spa offers a sanctuary of wellness with a variety of treatments and therapies (additional fees apply).
  • A dedicated children's play area to keep the little ones entertained.
  • Complimentary Wi-Fi is available throughout the resort.
  • Ample free parking space is provided for guests arriving by car.
  • A well-equipped fitness center for those who wish to maintain their workout routine.

Philea Resort & Spa Room Types

Explore the diverse room types of Philea Resort & Spa, each meticulously designed to offer comfort and style. Whether you seek a cozy retreat or a spacious abode, there's a perfect option for every traveler.

  • Deluxe Room:

    These elegantly appointed rooms offer a comfortable stay with a choice of Garden View or City View. Available in smoking and non-smoking options. Some rooms feature a bathtub for added relaxation.
  • Suite:

    For those seeking extra space and luxury, our Suites provide a more expansive living area and premium amenities. Enjoy the serene Garden View. Available in non-smoking.
  • Family Room:

    Ideal for families traveling together, these rooms offer ample space and comfortable sleeping arrangements. Enjoy the peaceful Garden View. Available in non-smoking.

Philea Resort & Spa Dining & Restaurants

Savor a culinary journey at Philea Resort & Spa, where exquisite dining experiences await. The resort features a selection of dining venues to tantalize your taste buds.

  • The Coffee House:

    Open daily from 7:00 AM to 11:00 PM, this all-day dining restaurant offers a delightful spread of local and international cuisine. Estimated price per person: PHP 800 - PHP 1,500.
  • The Lounge:

    Perfect for a relaxing evening, The Lounge serves a variety of beverages and light snacks from 11:00 AM to 1:00 AM.

Philea Resort & Spa Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant attractions surrounding Philea Resort & Spa. Melaka offers a plethora of sights and experiences for every visitor.

  • A Famosa Fort:

    Explore the remnants of this historic Portuguese fortress, a significant landmark from Melaka's colonial past.
  • St. Paul's Church:

    Perched atop St. Paul's Hill, this ancient church offers panoramic views of the city and a glimpse into history.
  • Jonker Street Night Market:

    Experience the lively atmosphere of this famous street market, offering a wide array of local delicacies, handicrafts, and souvenirs (operates on weekends).
  • Melaka Sultanate Palace Museum:

    Discover the history and culture of the Melaka Sultanate in this beautifully reconstructed palace.
  • The Stadthuys:

    Admire the striking red Dutch colonial building, a prominent landmark in the heart of Melaka's historic center.

If you are looking for other activities around Philea Resort & Spa, check out the best deals on Traveloka: Recommended activities in Melaka!

How to Get to Philea Resort & Spa from the Airport

Getting to Philea Resort & Spa is convenient, with several transportation options available from Melaka International Airport (MKZ) and other transport hubs. The airport transfer service of Philea Resort & Spa can be arranged for a seamless journey. Here's how to get to Philea Resort & Spa:

  • Hotel Private Transfer:

    The most convenient option is to arrange a private airport transfer directly with the resort. This service offers door-to-door convenience and can be booked in advance. Estimated cost: PHP 1,000 - PHP 1,500.
  • Taxi/Ride-hailing Service:

    Metered taxis and ride-hailing services are readily available at the airport. The journey to the resort typically takes around 20-30 minutes. Estimated cost: PHP 300 - PHP 500.
  • Car Rental:

    Renting a car at the airport provides flexibility for exploring Melaka and its surroundings at your own pace.

For hassle-free travel, consider booking airport transfer services in advance through Traveloka or directly with Philea Resort & Spa airport transfer.

Summary of Why You Should Choose to Stay at Philea Resort & Spa

Choosing Philea Resort & Spa for your Melaka adventure guarantees a memorable and comfortable experience. With excellent room availability at Philea Resort & Spa, you can easily find the perfect accommodation to suit your needs.

  • Prime Location:

    Enjoy a peaceful retreat that's still conveniently close to Melaka's key attractions.
  • Luxurious Amenities:

    Indulge in the resort's excellent facilities, including a spa, swimming pool, and dining options.
  • Comfortable Accommodations:

    Relax in well-appointed rooms and suites designed for your utmost comfort.
  • Exceptional Service:

    Experience warm Malaysian hospitality and attentive service throughout your stay.

Booking Philea Resort & Spa

is simple and rewarding. Take advantage of exclusive offers and secure your ideal stay today. For the best deals and a seamless booking process, consider using Traveloka.

Book budget hotels in Melaka and discover the charm of this historic city.

Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Philea Resort & Spa

Swimming Pool Philea Resort & Spa
Swimming Pool
Fitness Center Philea Resort & Spa
Fitness Center
Functional Hall Philea Resort & Spa
Functional Hall
Common Space Philea Resort & Spa
Common Space
Lobby Philea Resort & Spa
Lobby

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Cafe
  • Snacks
  • Vegetarian meal

In-room Facilities

  • Bathtub
  • Desk
  • Hairdryer
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Multilingual staff
  • Wedding service

Things to Do

  • Fitness center
  • Garden
  • Outdoor facilities
  • Outdoor pool
  • Sauna

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Sports and Recreations

  • Darts
  • Fitness center

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Philea Resort & Spa

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Effective from 1st January 2025, the Melaka State Government imposed a mandatory MYR 5.00 Heritage Tax Fee per occupied room per night for all hotel accommodation. This fee may change without prior notice. This fee will be collected by hotel upon guest arrival.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

-

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Philea Resort & Spa
193
Number of floors in Philea Resort & Spa
1
Another facilities in Philea Resort & Spa
Ballroom, Banquet, Family room, Heater, Non-smoking room

Frequently asked question in Philea Resort & Spa

What are available facilities at Philea Resort & Spa?
There are top facilites at Philea Resort & Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Philea Resort & Spa?
The standard check-in time at Philea Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Philea Resort & Spa provide breakfast?
Yes, Philea Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Philea Resort & Spa?
Philea Resort & Spa is a 5.0-star hotel.
How many floors does Philea Resort & Spa have?
Philea Resort & Spa has 1 floors.
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More Reviews from Other Guests in Philea Resort & Spa

Overall Ratings & Reviews Philea Resort & Spa

Traveloka (181)
Other sources (182)
7.4
Pleasant
From 182 reviews
Cleanliness

7.4

Room Comfort

7.6

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Philea Resort & Spa

Number of reviews per page
20
40
Top reviews
Roger
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel location is a bit isolated especially without a car. The staff is very friendly . The rooms designed and built with wood cinder blocks are original yet poorly isolated . Next door their was a family with 2 small children and despite the obvious crying you could also clearly hear all that was going on , all sounds come through the ceiling rafters
Read More
Amanda
icon-
6.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Great in theory, but it’s a little tired. Only one of the dining options was open, which was a challenge given it’s a long way from anything else. The pool is gorgeous but closes at 6, and the breakfast left a lot to be desired. Overall it was fine, but not what I expected for the price paid
Hazimah Aminah
4.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

its overrated
Lim
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 211 week(s) ago

Hotels.com verified review

Need to improve the breakfast meals, disappointed the breakfast environment found dead fly body around.
Ping
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

All services no on. House inside a lot of ants.
NUR DIANA
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

So far everytime want to go to room from lobby/swimming pool need to call buggy. Service buggy is good. Staff friendly. But why give room very far. Somemore internet line not clear. Yes its nice in jungle. But for me very difficult to walk very far. Place also lack of maintainence. Expecially at the pool.there are stone that is broken it hurt my leg when i swim in pool. Very dangerous. Must check the floor. Some part need to repair. The scenery is nice. And lastly. Guys please bring your own towel. I think management also need to change the towel. Its like a budget hostel la. Common. 5 stars hotel used this kind of towel. Thin. No label.and its looks old and yellowish already.bye!
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 276 week(s) ago

Hotels.com verified review

Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.
Bahari
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 286 week(s) ago

Hotels.com verified review

Good
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.
WK
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏
Candy
icon-Leisure
Leisure
6.0
/10
Reviewed 307 week(s) ago

Expedia Group verified review

The food still need improve services,the environment is ok
Jamilah
icon-with Partner
with Partner
8.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.
Read More
Verified traveler
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Service sangat lambat
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite) Staffs: 1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped. 2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them. 4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table. Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.
Read More
Jennifer
icon-with Partner
with Partner
6.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.
Read More
Verified traveler
8.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items. Staffs should greet. Foods are acceptable.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

no umbrella in the room
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 350 week(s) ago

Expedia Group verified review

Should have birthday treat for customer
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 353 week(s) ago

Expedia Group verified review

feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Philea Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Philea Resort & Spa

Traveloka (181)
Other sources (182)
7.4
Pleasant
From 182 reviews
Cleanliness

7.4

Room Comfort

7.6

Location

7.6

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Philea Resort & Spa

Number of reviews per page
20
40
Top reviews
Roger
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel location is a bit isolated especially without a car. The staff is very friendly . The rooms designed and built with wood cinder blocks are original yet poorly isolated . Next door their was a family with 2 small children and despite the obvious crying you could also clearly hear all that was going on , all sounds come through the ceiling rafters
Read More
Amanda
icon-
6.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

Great in theory, but it’s a little tired. Only one of the dining options was open, which was a challenge given it’s a long way from anything else. The pool is gorgeous but closes at 6, and the breakfast left a lot to be desired. Overall it was fine, but not what I expected for the price paid
Hazimah Aminah
4.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

its overrated
Lim
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 211 week(s) ago

Hotels.com verified review

Need to improve the breakfast meals, disappointed the breakfast environment found dead fly body around.
Ping
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

All services no on. House inside a lot of ants.
NUR DIANA
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

So far everytime want to go to room from lobby/swimming pool need to call buggy. Service buggy is good. Staff friendly. But why give room very far. Somemore internet line not clear. Yes its nice in jungle. But for me very difficult to walk very far. Place also lack of maintainence. Expecially at the pool.there are stone that is broken it hurt my leg when i swim in pool. Very dangerous. Must check the floor. Some part need to repair. The scenery is nice. And lastly. Guys please bring your own towel. I think management also need to change the towel. Its like a budget hostel la. Common. 5 stars hotel used this kind of towel. Thin. No label.and its looks old and yellowish already.bye!
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 276 week(s) ago

Hotels.com verified review

Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.
Bahari
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 286 week(s) ago

Hotels.com verified review

Good
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.
WK
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 304 week(s) ago

Expedia Group verified review

If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏
Candy
icon-Leisure
Leisure
6.0
/10
Reviewed 307 week(s) ago

Expedia Group verified review

The food still need improve services,the environment is ok
Jamilah
icon-with Partner
with Partner
8.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.
Read More
Verified traveler
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Service sangat lambat
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 334 week(s) ago

Expedia Group verified review

Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite) Staffs: 1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped. 2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them. 4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table. Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.
Read More
Jennifer
icon-with Partner
with Partner
6.0
/10
Reviewed 338 week(s) ago

Hotels.com verified review

We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.
Read More
Verified traveler
8.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items. Staffs should greet. Foods are acceptable.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

no umbrella in the room
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 350 week(s) ago

Expedia Group verified review

Should have birthday treat for customer
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 353 week(s) ago

Expedia Group verified review

feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.
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