Philea Resort & Spa

Villas
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7.7
Pleasant
361 reviews

What Guests Say About Their Stay

Nur

8.5
/ 10
So peaceful and relaxing. Cozy cabin life surrounded by nature!

Syafikah A.

8.8
/ 10
The staff are very friendly and helpful. The place was very private. You only saw other guests during breakfast at the cafe. Nice place for a getaway.

Verified traveler

10.0
/ 10
Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.

Kevin

10.0
/ 10
The place was very quiet - few guests because after the school holidays. Rooms are in two storey chalets surrounded by trees. The swimming pool is amazing and we had it pretty much to ourselves. Rooms are large and the internet is fast enough to be usable. Access is by golf cart buggies and there are a lot of uneven steps so it would be difficult for handicapped guests. Location could be better - it is far from Melaka town.

Irwan

10.0
/ 10
Friendly staffs. We really like the environment, hotel in a forest. Nice swimming pool, enjoyed the buggy rides.
In the Area
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Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Ayer Keroh, Malacca City, Malacca, Malaysia, 75450

Main Facilities

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This accommodation offers:
Outdoor pool
Darts
Children pool
Swimming pool
Parking
Restaurant
Luggage storage
Family room
Garden
Business facilities
Philea Resort & Spa is a 5-star villas that has been welcoming guests since 2011. The accommodation went through a renovation in 2017. Philea Resort & Spa is part of Independent. There are 193 rooms spread across 1 floors.
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What's around Philea Resort & Spa

Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Ayer Keroh, Malacca City, Malacca, Malaysia, 75450
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Overview of Philea Resort & Spa

Nestled within the verdant embrace of Ayer Keroh's tropical landscape, Philea Resort & Spa stands as one of Melaka's most distinctive 5-star retreats. Unlike the typical high-rise hotels found in the city centre, this 258-room resort distinguishes itself through its charming pine log cabin architecture, offering guests a tranquil nature escape without sacrificing the luxuries expected of a premium property. Set along Jalan Ayer Keroh, the resort is enveloped by mature trees, landscaped gardens, and the soothing sounds of the surrounding greenery — a world away from the bustling streets of Melaka's UNESCO World Heritage zone, yet conveniently close to the state's most popular family attractions.

From the moment guests arrive, the resort's commitment to blending natural beauty with refined hospitality becomes evident. The warm timber interiors, open-air walkways, and lush garden pathways create an atmosphere that feels more like a private highland retreat than a resort situated just 30 minutes from Melaka's historic core. Whether you are planning a romantic getaway, a family holiday filled with adventure, or a corporate retreat requiring both meeting facilities and relaxation, Philea Resort & Spa caters to a broad spectrum of travellers with its well-rounded selection of accommodation, dining, wellness, and recreational offerings.

Philea Resort & Spa has earned a loyal following amongst domestic travellers and international visitors alike, thanks to its unique combination of rustic charm and modern comfort. The resort's reputation for generous hospitality, its expansive grounds that encourage leisurely exploration, and its proximity to attractions such as the Melaka Zoo and Butterfly & Reptile Sanctuary make it a particularly compelling choice for families and nature lovers seeking a memorable Melaka experience.

Room Types at Philea Resort & Spa

Accommodation at Philea Resort & Spa is spread across beautifully crafted pine log cabin structures, each thoughtfully designed to harmonise with the resort's lush natural surroundings. All rooms and villas feature air conditioning, flat-screen televisions with satellite channels, a minibar, complimentary coffee and tea making facilities, and en suite bathrooms fitted with both a standing shower and a bathtub, along with complimentary toiletries and plush dressing gowns. Free WiFi is available throughout the property, ensuring guests remain connected even whilst enjoying their nature retreat.

Deluxe Room

The Deluxe Room serves as the resort's welcoming entry-level accommodation, ideal for couples or solo travellers seeking a comfortable base from which to explore Melaka. Furnished with elegant wooden fittings that complement the log cabin aesthetic, each Deluxe Room is equipped with a king-sized bed, a flat-screen television, and a well-appointed bathroom featuring both a shower and a bathtub. Guests will appreciate the private balcony offering views of the resort's verdant gardens — a lovely spot for morning coffee or evening relaxation. The room also includes a minibar, an in-room safe, and complimentary tea and coffee making facilities, ensuring all essential comforts are within easy reach.

Premier Room

For guests desiring additional space and enhanced amenities, the Premier Room offers a step up in both size and refinement. These rooms feature a king-sized bed dressed in premium linens, a more generous floor plan that accommodates a comfortable seating area, and upgraded bathroom amenities. The Premier Room's private balcony provides an elevated vantage point over the resort's tropical landscaping, making it particularly popular with couples celebrating special occasions. Additional touches such as a writing desk, enhanced minibar selection, and premium toiletries underscore the room's positioning as a superior choice for discerning travellers who value both comfort and style during their Melaka stay.

Suite

The Suite at Philea Resort & Spa is designed for guests who appreciate generous living space and a sense of exclusivity. Spanning a considerably larger footprint than the standard room categories, each Suite features a separate living area furnished with a sofa, a flat-screen television, and coffee and tea making facilities, in addition to a spacious bedroom with a king-sized bed. The en suite bathroom is a highlight, offering a full-sized bathtub and a separate rain shower, along with luxury toiletries and bathrobes. The Suite's elegant wooden interiors and tasteful furnishings create a warm, inviting ambience that perfectly balances the resort's rustic character with contemporary sophistication. This room type comfortably accommodates families or couples seeking extra room to unwind.

Villa

The crown jewels of Philea Resort & Spa's accommodation portfolio, the Villas are available in several configurations, ranging from the Pavilion Villa at approximately 37 square metres to the expansive Three-Bedroom Villa spanning around 142 square metres. Each villa is a standalone pine log cabin nestled amongst the trees, offering unparalleled privacy and a genuine sense of seclusion. The One-Bedroom Villa provides approximately 71 square metres of space, featuring a king-sized bed, an en suite bathroom, and a separate living hall — perfect for couples seeking a romantic hideaway. The Two-Bedroom Villa, at roughly 107 square metres, accommodates up to four adults with two en suite bedrooms and a shared living area, making it ideal for families or friends travelling together. The Three-Bedroom Villa is the ultimate choice for larger groups, offering three king-sized beds across three en suite bedrooms, a generous living hall, and a private terrace opening onto the resort's lush garden views. Every villa features the resort's signature wooden interiors, premium bedding, and the serene atmosphere that defines the Philea experience.

Facilities and Amenities

Philea Resort & Spa offers a comprehensive suite of facilities designed to keep guests entertained, relaxed, and well looked after throughout their stay. The resort's outdoor swimming pool is a centrepiece of the property, featuring an attractive waterfall feature, a spacious sun deck lined with cabanas, and a dedicated children's pool for younger guests. Surrounded by tropical greenery, the pool area provides a refreshing retreat during Melaka's warm afternoons and is equally inviting for an early morning swim.

Wellness takes centre stage at the Tanjung Wellness Spa, where guests can indulge in a range of therapeutic treatments, massages, and beauty services designed to rejuvenate both body and mind. For those who prefer an active approach to relaxation, the resort's fully equipped gymnasium offers modern exercise equipment with views of the surrounding gardens, making workouts a genuinely pleasant experience. A sauna is also available for post-exercise recovery.

Entertainment options extend beyond the pool and spa. The resort features the popular Viva & Voila Karaoke Rooms, providing a lively option for group gatherings and family fun. A 24-hour business centre caters to corporate guests and digital nomads who need to attend to work commitments. Complimentary WiFi is available across the entire property, and free parking is provided for guests arriving by car — a significant convenience given the resort's location along the Ayer Keroh corridor. The resort's beautifully maintained gardens invite leisurely strolls and provide a picturesque backdrop for photographs, whilst the overall grounds are spacious enough to ensure a sense of peace and privacy even when the resort is well occupied.

Location and Getting There

Philea Resort & Spa occupies a prime position along Jalan Ayer Keroh, Melaka's green tourism belt, at the address Lot 2940 Jalan Ayer Keroh, 75450 Melaka. The Ayer Keroh area is widely regarded as the family-friendly heart of the state, home to numerous attractions that are easily accessible from the resort. The Melaka Zoo is just a four-minute drive away, whilst the Melaka Butterfly & Reptile Sanctuary is within a five-minute walk of the property. Other nearby attractions include the Melaka Botanical Garden (approximately five minutes by car), Melaka Wonderland Theme Park (around six minutes' drive), and Melaka Bird Park (also roughly six minutes away). Several well-maintained golf courses are within a 15-minute drive for enthusiasts of the sport.

For guests arriving by air, Melaka International Airport (MKZ) is situated approximately 8 kilometres from the resort, making it a short taxi or ride-hailing journey of around 20 minutes depending on traffic conditions. Those flying into Kuala Lumpur International Airport (KLIA) should expect a drive of approximately 121 kilometres, typically taking between 90 minutes and two hours via the North-South Expressway. The resort is well signposted from the Ayer Keroh toll plaza, and guests driving from Kuala Lumpur will find the journey straightforward. Ride-hailing services such as Grab are widely available in Melaka and offer a convenient, affordable option for airport transfers. Alternatively, guests may contact the resort directly to arrange an airport pick-up service, provided at least 24 hours' advance notice is given along with flight details.

Whilst the resort is set within a peaceful, nature-rich environment, Melaka's famous Jonker Street and the UNESCO World Heritage core are approximately 15 kilometres away, reachable in around 30 minutes by car. This balance between seclusion and accessibility is a key part of Philea Resort & Spa's appeal — guests enjoy a genuine retreat experience whilst remaining within easy reach of the city's cultural and culinary highlights.

Dining at Philea Resort & Spa

Guests at Philea Resort & Spa are well served by the resort's own dining venues, ensuring there is no need to venture far for a satisfying meal. The resort's premier restaurant, Cravo Cravo, is located in the lobby area and seats up to 80 guests. Open daily from 7.00am to 10.00pm, Cravo Cravo presents a thoughtfully curated menu spanning both Continental and Asian cuisines, served in a contemporary yet relaxed setting. Breakfast is served as a buffet featuring a selection of local favourites such as nasi lemak, mee goreng, roti canai, and chicken curry, alongside Western options including omelettes, sausages, pastries, and fresh fruits. The restaurant also offers à la carte options for lunch and dinner, making it a versatile choice throughout the day. Room service is available around the clock for guests who prefer to dine in the privacy of their cabin.

For a more laid-back experience, the Chill Out Bar on the ground level offers an inviting atmosphere for evening drinks and light bites. Open from 6.00pm to 11.00pm, this social hub features an exclusive selection of cocktails, wines, and spirits, complemented by live sports broadcasts and a games area — an ideal spot for unwinding after a day of exploration. The resort also features the Forest Cafe, a casual dining venue set within the Philea Living Heritage section of the property, surrounded by garden landscaping and perfect for daytime refreshments.

For guests wishing to explore Melaka's legendary food scene, the Ayer Keroh area offers a number of local eateries and food stalls, whilst the drive to Melaka city centre opens up an extraordinary range of culinary options, from the famous Nyonya cuisine of Jonker Street to seafood restaurants along the coast. Hawker centres in Melaka typically offer dishes starting from approximately RM 5 to RM 15 per plate, representing excellent value for adventurous diners.

Why Stay at Philea Resort & Spa

A truly unique accommodation experience. Philea Resort & Spa's pine log cabin architecture sets it apart from virtually every other 5-star property in Melaka. Staying here feels like a genuine escape into nature, with the warm timber interiors and garden surroundings creating an atmosphere that is both distinctive and deeply relaxing. For travellers seeking something beyond the standard hotel experience, this resort delivers a memorable alternative.

Ideal location for families. The resort's position in the heart of Ayer Keroh's tourism belt places it within minutes of Melaka's most popular family attractions, including the Zoo, Butterfly Sanctuary, Botanical Garden, and theme parks. Combined with the resort's own children's pool, spacious grounds for children to explore, and multi-bedroom villas that comfortably accommodate larger families, Philea is one of the most family-friendly luxury options in the state.

Comprehensive wellness and leisure facilities. From the Tanjung Wellness Spa's restorative treatments to the waterfall-feature swimming pool and fully equipped gymnasium, the resort provides ample opportunities for both active recreation and deep relaxation. The karaoke rooms add an element of fun that is particularly appreciated by groups and families travelling together.

Excellent value for a 5-star resort. Philea Resort & Spa consistently offers competitive rates relative to other luxury properties in Melaka, particularly when booked through platforms such as Traveloka. The inclusion of complimentary WiFi, free parking, and access to the pool and gym within the room rate ensures guests receive substantial value without unexpected additional costs.

Spacious villa options for groups. The availability of two-bedroom and three-bedroom villas, each with en suite bathrooms and separate living areas, makes Philea Resort & Spa an outstanding choice for extended families, groups of friends, or corporate teams seeking shared yet private accommodation. These villas offer a level of space and independence that is difficult to find at comparable price points in Melaka.

Tips for Booking Philea Resort & Spa

Book early for peak periods. Melaka is one of Malaysia's most visited states, and Philea Resort & Spa is particularly popular during school holidays, long weekends, and festive seasons such as Hari Raya and Chinese New Year. To secure your preferred room type and the best available rate, it is advisable to book at least two to three weeks in advance during these periods. Weekday stays typically offer better availability and more attractive pricing compared to weekends.

Consider upgrading to a Villa. If you are travelling as a couple celebrating a special occasion or as a family, the upgrade from a standard room to a Villa is well worth considering. The additional space, separate living area, and heightened sense of privacy transform the stay into something truly special. For groups of four or more, the Two-Bedroom or Three-Bedroom Villas often represent better per-person value than booking multiple standard rooms.

Take advantage of check-in and check-out times. With check-in from 2.00pm and check-out at 12.00 noon, guests enjoy a generous window to make the most of the resort's facilities on both arrival and departure days. Arriving early allows you to enjoy the pool and gardens before your room is ready, whilst the midday check-out means there is no rush on your final morning.

Request a garden-facing room. When booking, consider adding a note requesting a room or villa with the best garden views. The resort's natural surroundings are one of its greatest assets, and waking up to views of lush tropical greenery from your private balcony significantly enhances the overall experience.

Combine your stay with Melaka city exploration. Whilst the resort's peaceful Ayer Keroh setting is perfect for relaxation, allocate at least one day to visit Melaka's UNESCO World Heritage core, Jonker Street, and the riverside area. The drive takes around 30 minutes, and ride-hailing services from the resort are readily available at affordable fares, typically starting from approximately RM 15 to RM 25 each way depending on the time of day. This way, you enjoy the best of both worlds — the resort's nature retreat and Melaka's rich cultural heritage.

All facilities in Philea Resort & Spa

Facility

  • Outdoor pool
  • Darts
  • Children pool
  • Swimming pool
Others Philea Resort & Spa
Others

Food and Drinks

  • BREAKFAST_AVAILABLE
  • Cafe

Business Facilities

  • Projector
  • Business facilities
  • Photocopier
  • Conference room
  • Meeting facilities

Sports and Recreations

  • Darts

General

  • Parking
  • Smoking area
  • Terrace
  • Family room
  • Recreation room

Hotel Services

  • Luggage storage
  • Bellhop
  • Multilingual staff
  • Wedding service
  • _24H_SECURITY
  • _24_HOUR_FRONT_DESK

Accessibilty

  • Wheelchair accessible

Things to Do

  • Garden
  • Sauna
  • Outdoor pool

Public Facilities

  • Coffee shop
  • Room service
  • Restaurant

Connectivity

  • WIFI_ACCESS
  • WiFi in public area

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Philea Resort & Spa

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).

Pets

Pets are not allowed in the accommodation.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Philea Resort & Spa
193
Number of floors in Philea Resort & Spa
1
Another facilities in Philea Resort & Spa
BREAKFAST_AVAILABLE, Cafe, Projector, Business facilities, Photocopier

Frequently asked question in Philea Resort & Spa

What are the check-in and check-out times at Philea Resort & Spa?
At Philea Resort & Spa in Ayer Keroh, Melaka, the standard check-in time is 14:00 (2:00 PM) and check-out time is 12:00 (noon). Guests arriving early may request early check-in subject to availability. It is recommended to contact the resort directly if you need to arrange a late check-out, as additional charges may apply depending on the room type and occupancy.
What room types are available at Philea Resort & Spa?
Philea Resort & Spa offers a total of 258 rooms across four distinct room categories to suit various preferences and budgets. Guests can choose from the Deluxe Room for a comfortable stay, the Premier Room for an upgraded experience, the spacious Suite for added luxury, or the private Villa for an exclusive retreat. Each room type is designed to complement the resort's 5-star standards and lush surroundings in Ayer Keroh, Melaka.
Does Philea Resort & Spa have a swimming pool, gym, and other facilities?
Yes, Philea Resort & Spa features a wide range of 5-star facilities for guests to enjoy. The resort offers an outdoor swimming pool set within beautifully landscaped gardens, a fully equipped gym for fitness enthusiasts, and a relaxing spa for rejuvenating treatments. Guests can also dine at the on-site restaurant. These amenities make Philea Resort & Spa an ideal destination for both leisure and wellness getaways in Melaka.
Is parking available at Philea Resort & Spa?
Philea Resort & Spa is a large-scale 5-star resort located in Ayer Keroh, Melaka, and typically provides parking facilities for guests arriving by car. As Ayer Keroh is a popular area accessible by road, the resort accommodates self-driving visitors. For specific details on parking availability, complimentary or paid options, and valet services, guests are advised to confirm directly with Philea Resort & Spa prior to arrival.
Does Philea Resort & Spa offer breakfast for guests?
Philea Resort & Spa features an on-site restaurant where guests can enjoy meals during their stay. Breakfast availability may depend on the room package or rate plan selected at the time of booking. Many rate plans on Traveloka offer breakfast-inclusive options for added convenience. Guests are encouraged to check the specific inclusions of their chosen room type when booking to confirm whether breakfast is part of their stay at this 5-star Melaka resort.
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More Reviews from Other Guests in Philea Resort & Spa

Overall Ratings & Reviews Philea Resort & Spa

Traveloka (179)
Other sources (182)
7.4
Pleasant
From 182 reviews
Cleanliness

7.4

Room Comfort

7.6

Location

7.6

Service and Facilites

7.8

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Traveler Reviews Philea Resort & Spa

Number of reviews per page
20
40
Top reviews
Roger
icon-with Partner
with Partner
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The hotel location is a bit isolated especially without a car. The staff is very friendly . The rooms designed and built with wood cinder blocks are original yet poorly isolated . Next door their was a family with 2 small children and despite the obvious crying you could also clearly hear all that was going on , all sounds come through the ceiling rafters
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Amanda
icon-
6.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

Great in theory, but it’s a little tired. Only one of the dining options was open, which was a challenge given it’s a long way from anything else. The pool is gorgeous but closes at 6, and the breakfast left a lot to be desired. Overall it was fine, but not what I expected for the price paid
Hazimah Aminah
4.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

its overrated
Lim
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 229 week(s) ago

Hotels.com verified review

Need to improve the breakfast meals, disappointed the breakfast environment found dead fly body around.
Ping
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 230 week(s) ago

Expedia Group verified review

All services no on. House inside a lot of ants.
NUR DIANA
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 247 week(s) ago

Hotels.com verified review

So far everytime want to go to room from lobby/swimming pool need to call buggy. Service buggy is good. Staff friendly. But why give room very far. Somemore internet line not clear. Yes its nice in jungle. But for me very difficult to walk very far. Place also lack of maintainence. Expecially at the pool.there are stone that is broken it hurt my leg when i swim in pool. Very dangerous. Must check the floor. Some part need to repair. The scenery is nice. And lastly. Guys please bring your own towel. I think management also need to change the towel. Its like a budget hostel la. Common. 5 stars hotel used this kind of towel. Thin. No label.and its looks old and yellowish already.bye!
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Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 294 week(s) ago

Hotels.com verified review

Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.
Bahari
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 305 week(s) ago

Hotels.com verified review

Good
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.
WK
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏
Candy
icon-Leisure
Leisure
6.0
/10
Reviewed 325 week(s) ago

Expedia Group verified review

The food still need improve services,the environment is ok
Jamilah
icon-with Partner
with Partner
8.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.
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Verified traveler
4.0
/10
Reviewed 353 week(s) ago

Expedia Group verified review

Service sangat lambat
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 353 week(s) ago

Expedia Group verified review

Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite) Staffs: 1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped. 2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them. 4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table. Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.
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Jennifer
icon-with Partner
with Partner
6.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.
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Verified traveler
8.0
/10
Reviewed 361 week(s) ago

Expedia Group verified review

No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items. Staffs should greet. Foods are acceptable.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 365 week(s) ago

Expedia Group verified review

no umbrella in the room
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 368 week(s) ago

Expedia Group verified review

Should have birthday treat for customer
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 371 week(s) ago

Expedia Group verified review

feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature
Verified traveler
icon-Family
Family
6.0
/10
Reviewed 382 week(s) ago

Hotels.com verified review

Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Suite 6-1, Level 6, Wisma UOA Damansara II, No. 6 Changkat Semantan, Damansara Heights, 50490 Kuala Lumpur, Malaysia
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