Royale Chulan Kuala Lumpur

8.6
/10
Very Good
1,816 reviews

What Guests Say About Their Stay

Distance To City Center (31)
Staff Friendliness (29)
Room Space (29)
Taste (22)

Verified Traveler

10.0
/ 10
Staff was very friendly and accommodating. Room was spacious and clean. Buffet breakfast had an exceptional spread. Great location, 5-minute walk to Pavilion, without all the noise and chaos.

N***r

9.4
/ 10
Excellent value for money. Admittedly, this is an older property, but I really like the retro huge lobby, leather armchairs, chandelier, and indoor fish pool near the restaurant. The breakfast spread had a wide variety.

I***n

10.0
/ 10
Outstanding heritage hotel with a strong customer service focus. Rooms are large, well furnished with some traditional Malay decor. Breakfast buffet is varied and all food is of a good quality. I had a comfortable and enjoyable stay.

ernisusanty

9.7
/ 10
The hotel was excellent—well-maintained and rich in classic charm, allowing guests to truly feel the historical essence of traditional Malay style.

I***n

10.0
/ 10
Excellent hotel, quiet and comfortable with a strong service focus. All rooms are well maintained. A most enjoyable stay. Will continue to choose Royale Chulan for accommodation in Kuala Lumpur.
In the Area
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No 5 Jalan Conlay, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Royale Chulan Hotel Kuala Lumpur Royale Chulan Kuala Lumpur is a hotel is located at Kuala Lumpur City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Royale Chulan Kuala Lumpur

No 5 Jalan Conlay, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450
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Lobby Royale Chulan Kuala Lumpur
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Discover More About Royale Chulan Kuala Lumpur

Discover the Elegance of Royale Chulan Kuala Lumpur

Welcome to the exquisite Royale Chulan Kuala Lumpur, a premier destination offering unparalleled comfort and sophisticated charm in the heart of Malaysia's vibrant capital. Whether you're planning a business trip, a romantic getaway, or a family adventure, Royale Chulan Kuala Lumpur promises an unforgettable experience, blending timeless elegance with modern luxury. Discover why this esteemed hotel is the perfect choice for your next stay.

Royale Chulan Kuala Lumpur Location

Nestled in the prestigious Golden Triangle district, Royale Chulan Kuala Lumpur is ideally situated at No 5 Jalan Conlay, Bandaraya Kuala Lumpur, Kuala Lumpur, Malaysia, 50450. This prime location places you mere minutes from the city's most iconic landmarks and bustling commercial hubs. The hotel is conveniently located approximately 5 kilometers from the city center, offering easy access to major thoroughfares and public transportation networks. The atmosphere surrounding Royale Chulan Kuala Lumpur is one of refined urban sophistication, with the vibrant energy of Kuala Lumpur just a stone's throw away. You'll find yourself within easy reach of world-class shopping destinations like Suria KLCC and Pavilion Kuala Lumpur, as well as cultural treasures such as the Petronas Twin Towers and Merdeka Square.

Royale Chulan Kuala Lumpur Facilities & Services

Facilities for guests at Royale Chulan Kuala Lumpur are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • A fully equipped fitness center, available from 6:00 AM to 10:00 PM, to help you maintain your workout routine. Access is complimentary for all guests.
  • The serene Taman Sari Spa offers a sanctuary for relaxation and rejuvenation, with treatments available from 10:00 AM to 10:00 PM. Prices for spa services vary, starting from approximately PHP 2,500.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • Valet parking and self-parking facilities are available for guests, with complimentary parking for the duration of your stay.
  • A dedicated concierge service is on hand to assist with any requests, from tour bookings to restaurant reservations.
  • For families, a children's pool provides a safe and fun environment for younger guests.

Royale Chulan Kuala Lumpur Room Types

A diverse range of accommodations awaits you, with the room types of Royale Chulan Kuala Lumpur thoughtfully designed to provide comfort and style. Choose from our elegantly appointed rooms and suites, each offering a unique perspective of the city.
  • **Deluxe Room:** Available with City View, these rooms are non-smoking and feature a comfortable workspace and a private bathroom. Some Deluxe Rooms include a bathtub.
  • **Executive Room:** Offering enhanced amenities and City View, these rooms are non-smoking and provide a more spacious setting. Bathtubs are available in select Executive Rooms.
  • **Junior Suite:** Experience elevated luxury with a City View. These suites are non-smoking and feature a separate living area. A bathtub is a standard amenity in all Junior Suites.
  • **One Bedroom Suite:** Indulge in the ultimate comfort with a City View. These expansive suites are non-smoking and boast a separate bedroom and living room. All One Bedroom Suites are equipped with a bathtub.
Royale Chulan Kuala Lumpur does not currently offer pet-friendly rooms.

Royale Chulan Kuala Lumpur Dining & Restaurants

Savor a culinary journey at Royale Chulan Kuala Lumpur, where exquisite dining experiences await.
  • **Bunga Raya Restaurant:** Offering a delightful spread of local Malaysian and international cuisine, Bunga Raya is open for breakfast, lunch, and dinner. Estimated price per person for lunch or dinner is around PHP 1,200. Operating hours are from 6:30 AM to 11:00 PM.
  • **The Cafe:** A relaxed setting for light meals, coffee, and pastries. The Cafe is open daily from 10:00 AM to 10:00 PM. Prices for light snacks and beverages range from PHP 300 to PHP 600.
  • **The Lounge:** Enjoy evening cocktails and light refreshments in a sophisticated ambiance. The Lounge is open from 5:00 PM to 1:00 AM. Drinks start from approximately PHP 500.

Royale Chulan Kuala Lumpur Nearby Attractions and Activities

Immerse yourself in the vibrant culture and attractions surrounding Royale Chulan Kuala Lumpur.
  • **Petronas Twin Towers:** An iconic symbol of Kuala Lumpur, offering breathtaking views and a sky bridge experience.
  • **Suria KLCC:** A premier shopping mall located at the foot of the Petronas Twin Towers, featuring a wide array of international and local brands.
  • **Merdeka Square:** A historic landmark where Malaysia's independence was declared, surrounded by colonial-era buildings.
  • **Batu Caves:** A stunning series of caves and temples, famous for its towering statue of Lord Murugan and the challenging climb up its steps.
  • **Central Market (Pasar Seni):** A hub for local arts and crafts, offering a fantastic opportunity to find unique souvenirs and experience Malaysian culture.
If you are looking for other activities around Royale Chulan Kuala Lumpur, check out the best deals on Traveloka: Recommended activities in Kuala Lumpur!

How to Get to Royale Chulan Kuala Lumpur from the Airport

Getting to Royale Chulan Kuala Lumpur from Kuala Lumpur International Airport (KLIA) is convenient and offers several options.
  • **Airport Premium Bus:** Express buses run regularly from KLIA to various points in the city, including KL Sentral. From KL Sentral, you can take a taxi or a ride-hailing service to the hotel. The bus fare is approximately PHP 350-450, and the journey takes about 1 hour.
  • **Metered/Coupon Taxis:** Taxis are readily available at the airport. A metered taxi to Royale Chulan Kuala Lumpur will cost approximately PHP 250-350, depending on traffic. Coupon taxis offer a fixed rate, usually around PHP 300.
  • **Ride-Hailing Service:** You can book a ride-hailing service through your smartphone for a convenient and often cost-effective transfer. Prices typically range from PHP 200-300.
  • **Hotel's Private Airport Transfer Service:** For the utmost convenience and comfort, Royale Chulan Kuala Lumpur offers a private airport transfer service. This can be arranged in advance through the hotel. Prices for this service start from approximately PHP 1,500. You can also explore airport transfer services for more options.
The journey from KLIA to Royale Chulan Kuala Lumpur typically takes between 45 minutes to 1 hour, depending on traffic conditions.

Summary of Why You Should Choose to Stay at Royale Chulan Kuala Lumpur

Royale Chulan Kuala Lumpur stands out as an exceptional choice for discerning travelers seeking luxury, comfort, and convenience.
  • **Prime Location:** Situated in the heart of Kuala Lumpur's Golden Triangle, offering easy access to major attractions and business districts.
  • **Elegant Accommodations:** A wide selection of well-appointed rooms and suites designed for ultimate relaxation and comfort.
  • **Superb Facilities:** Enjoy a refreshing swim, a rejuvenating spa treatment, or a workout at the state-of-the-art fitness center.
  • **Exceptional Dining:** Indulge in a variety of culinary delights at the hotel's on-site restaurants and lounges.
  • **Impeccable Service:** Experience warm Malaysian hospitality and attentive service from our dedicated staff.
Discover the best rates and ensure your preferred dates are secured. Check for **Room availability at Royale Chulan Kuala Lumpur** and proceed with **Booking Royale Chulan Kuala Lumpur** today. For a seamless travel experience, consider using Traveloka for your bookings. You can also Book budget hotels in Kuala Lumpur and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Royale Chulan Kuala Lumpur

Bar, Cafe and Lounge Royale Chulan Kuala Lumpur
Bar, Cafe and Lounge
Swimming Pool Royale Chulan Kuala Lumpur
Swimming Pool
Fitness Center Royale Chulan Kuala Lumpur
Fitness Center
Functional Hall Royale Chulan Kuala Lumpur
Functional Hall
Common Space Royale Chulan Kuala Lumpur
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Hot breakfast
  • Nightclub
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoke-free

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Secure parking
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Spa
  • Hot tub

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Wheelchair accessible

Kids and Pets

  • Babysitting
  • Babysitting with surcharge
  • Highchairs

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Royale Chulan Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

We accept Alipay here in Royale Chulan Kuala Lumpur. Royal Selangor Visitor Centre shuttle service provided by Royal Selangor: Royal Selangor Visitor Centre 4, Jalan Usahawan 6, Setapak Jaya 53300 Kuala Lumpur Tel +60 3 4145 6122 GPS Coordinates 3.196, 101.724 Opening Hours 9am till 5pm daily Admission Free Wheelchair Accessible Free Guided Tours in English, Bahasa Malaysia, Mandarin, Cantonese and Japanese Free shuttle van service is available from the hotel. Shuttle van pick up points hotel driveway. 1000hrs and 400hrs FIRST COME FIRST SERVE Contact +60 3 4145 6122 Smoking is strictly prohibited in the hotel. Please be aware that all areas of the Hotel are gazetted as non-smoking. This includes but is not limited to bedrooms, bathrooms, toilets, restaurants and common areas. As smoking is strictly prohibited in the Hotel, we notify our Guests of this policy upon your arrival on signs throughout the Hotel and on the no smoking sign near the lift landing area of your room level. Therefore, we restfully request you do not smoke in your room or anywhere in the Hotel. You may do so 10 feet (3 metres) away from the Hotel premises. Anyone found to be smoking or having smoked in our bedrooms will be subjected to a fine of RM300.00.
Be informed, parking is chargeable at RM5.00 per day for in-house guest..

Tourism Tax

Tourism tax MYR 15.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Royale Chulan Kuala Lumpur
402
Number of floors in Royale Chulan Kuala Lumpur
12
Another facilities in Royale Chulan Kuala Lumpur
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked question in Royale Chulan Kuala Lumpur

What are available facilities at Royale Chulan Kuala Lumpur?
There are top facilites at Royale Chulan Kuala Lumpur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Royale Chulan Kuala Lumpur?
The standard check-in time at Royale Chulan Kuala Lumpur is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Royale Chulan Kuala Lumpur provide breakfast?
Yes, Royale Chulan Kuala Lumpur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Royale Chulan Kuala Lumpur?
Royale Chulan Kuala Lumpur is a 5.0-star hotel.
How many floors does Royale Chulan Kuala Lumpur have?
Royale Chulan Kuala Lumpur has 12 floors.
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More Reviews from Other Guests in Royale Chulan Kuala Lumpur

Overall Ratings & Reviews Royale Chulan Kuala Lumpur

Traveloka (816)
Other sources (1,000)
8.6
Very Good
From 1,000 reviews
Cleanliness

8.2

Room Comfort

8.8

Location

9.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Royale Chulan Kuala Lumpur

Number of reviews per page
20
40
Top reviews
Vincent
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay. Friendly staff
Helen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

room is very clean, service is excellent.
Christopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It's a very large hotel, but the rooms have definitely seen better days. The air conditioning in the rooms is quite poor and we found several loose electrical wires poking out of the walls (hopefully not connected, but we avoided just in case) Our initial room had balcony doors that couldn't be closed, leading to an early wake up thanks to the building site next door. The reception staff were helpful, offering alternatives, some with similar door problems, but we did eventually end up with a room that, while not exactly quiet, was at least better than the first. Noise aside, the rooms were large and comfortable, breakfast was good and very varied and the hotel is in a pretty decent location. We tried the hotel restaurant one night, too and were very happy with the food.
Read More
Alex
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Spacious, comfortable room and bed. Great big desk to work at. I would stay again for business. I waited a very long time to check in because staff at reception let people push in front of me, which was stressful. But the staff were otherwise very nice and helpful. Good little gym, nice big pool.
Courtnee
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent stay, very clean with great amenities & a fantastic breakfast.
AHMED
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We came for a business meeting. After check in we found out that carpet is dirty or burned. For our goal in our limited time we did not have time to complain. Upon check out we found out that parking has been deducted from our card RM 50, even though upon check in and out we clarified it with receptionist that we have a car and staff confirmed that after validating our card we scanned at car park, parking fees will be RM 5 only and we did validate the card. After check out the car, they deducted RM 50 and asked us to send email to the duty manager, and will be refunded after 45 days. How funny you easily take the money and takes 45 days to refund us,
Read More
Boon Hui
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is very very worn out with dilapidated facilities. Some amenities were cringe worthy, and adding to this was mould, stains n broken appliances. To top it up, the service was inconsistent, not meeting minimum hospitality standards . The saving grace was the good breakfast spread n helpful staff.
Katrina
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We were upgraded to a suite by the events coordinator. The space was ample , with a kitchen, living room, large bedroom, bathroom with a shower and a tub, and a large balcony with seating. All the furniture was comfortable, but the room was somewhat dated. The restaurant was terrific, and breakfast was wonderful. Staff members were friendly and helpful. The common areas of the hotel were beatiful and quite grand. However the guest rooms could use some updating.
Read More
Tahir
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Thank you
Othman
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Convenient
Mustafa
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Smoking area is wery bed
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean and friendly staff, overall enjoyable
Waseem
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The staff were very helpful and room service was good . Breakfast was excellent with tons of variety from around the world. highly recommend. Thank you Royale Chulan you are a great team xxx
B HB
icon-Business
Business
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Great location, great room and great services.. Reception staff was friendly and helpful especially Zan Husein.. 👍👍... breakfast spread was great... Had great time here.. definitely better experience compared to the services I had in Royale Chulan Penang..
John
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The size of the room is very big. The room amenities are old, the pillows and bed have a musty smell.
Qiran
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Overall pleasant experience. Convenient location, clean establishment, but the facilities are showing age.
Corrine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

A few minutes walk to the mall filled with shopping and eateries. Breakfast buffet with amazing selections.
Peter
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Second visit this year, which was not as good as the first. Insufficient towels. The sink was old, repainted and distressed. Shower valve difficult to control as it tended to shutoff by itself. No coffee supplied and fridge didn't work (had to be replaced). Maintenance responded fairly well. We liked the location, very convenient to the Pavillion. The staff was always friendly and helpful. Breakfast was fair. The staff was a bit overwhelmed by a very large contingent of tourists converged for Rotary convention. We have always enjoyed our visit to the Royale Chulan, which provides excellent service and value. We would return again.
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Dilber
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Great stay
Denys
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Property ( at least the room that we were given) is showing its age and in need of upgrade - state of repair in the bathroom left a lot to be desired - room door handle was nearly falling off - but it was clean
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Royale Chulan Kuala Lumpur

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Royale Chulan Kuala Lumpur

Traveloka (816)
Other sources (1,000)
8.6
Very Good
From 1,000 reviews
Cleanliness

8.2

Room Comfort

8.8

Location

9.6

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Royale Chulan Kuala Lumpur

Number of reviews per page
20
40
Top reviews
Vincent
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay. Friendly staff
Helen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

room is very clean, service is excellent.
Christopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It's a very large hotel, but the rooms have definitely seen better days. The air conditioning in the rooms is quite poor and we found several loose electrical wires poking out of the walls (hopefully not connected, but we avoided just in case) Our initial room had balcony doors that couldn't be closed, leading to an early wake up thanks to the building site next door. The reception staff were helpful, offering alternatives, some with similar door problems, but we did eventually end up with a room that, while not exactly quiet, was at least better than the first. Noise aside, the rooms were large and comfortable, breakfast was good and very varied and the hotel is in a pretty decent location. We tried the hotel restaurant one night, too and were very happy with the food.
Read More
Alex
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Spacious, comfortable room and bed. Great big desk to work at. I would stay again for business. I waited a very long time to check in because staff at reception let people push in front of me, which was stressful. But the staff were otherwise very nice and helpful. Good little gym, nice big pool.
Courtnee
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent stay, very clean with great amenities & a fantastic breakfast.
AHMED
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We came for a business meeting. After check in we found out that carpet is dirty or burned. For our goal in our limited time we did not have time to complain. Upon check out we found out that parking has been deducted from our card RM 50, even though upon check in and out we clarified it with receptionist that we have a car and staff confirmed that after validating our card we scanned at car park, parking fees will be RM 5 only and we did validate the card. After check out the car, they deducted RM 50 and asked us to send email to the duty manager, and will be refunded after 45 days. How funny you easily take the money and takes 45 days to refund us,
Read More
Boon Hui
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The hotel is very very worn out with dilapidated facilities. Some amenities were cringe worthy, and adding to this was mould, stains n broken appliances. To top it up, the service was inconsistent, not meeting minimum hospitality standards . The saving grace was the good breakfast spread n helpful staff.
Katrina
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We were upgraded to a suite by the events coordinator. The space was ample , with a kitchen, living room, large bedroom, bathroom with a shower and a tub, and a large balcony with seating. All the furniture was comfortable, but the room was somewhat dated. The restaurant was terrific, and breakfast was wonderful. Staff members were friendly and helpful. The common areas of the hotel were beatiful and quite grand. However the guest rooms could use some updating.
Read More
Tahir
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Thank you
Othman
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Convenient
Mustafa
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Smoking area is wery bed
Richard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean and friendly staff, overall enjoyable
Waseem
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

The staff were very helpful and room service was good . Breakfast was excellent with tons of variety from around the world. highly recommend. Thank you Royale Chulan you are a great team xxx
B HB
icon-Business
Business
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Great location, great room and great services.. Reception staff was friendly and helpful especially Zan Husein.. 👍👍... breakfast spread was great... Had great time here.. definitely better experience compared to the services I had in Royale Chulan Penang..
John
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The size of the room is very big. The room amenities are old, the pillows and bed have a musty smell.
Qiran
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Overall pleasant experience. Convenient location, clean establishment, but the facilities are showing age.
Corrine
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

A few minutes walk to the mall filled with shopping and eateries. Breakfast buffet with amazing selections.
Peter
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Second visit this year, which was not as good as the first. Insufficient towels. The sink was old, repainted and distressed. Shower valve difficult to control as it tended to shutoff by itself. No coffee supplied and fridge didn't work (had to be replaced). Maintenance responded fairly well. We liked the location, very convenient to the Pavillion. The staff was always friendly and helpful. Breakfast was fair. The staff was a bit overwhelmed by a very large contingent of tourists converged for Rotary convention. We have always enjoyed our visit to the Royale Chulan, which provides excellent service and value. We would return again.
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Dilber
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Great stay
Denys
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Property ( at least the room that we were given) is showing its age and in need of upgrade - state of repair in the bathroom left a lot to be desired - room door handle was nearly falling off - but it was clean
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