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The Pacific Sutera
Hotels
8.2
/10
Very Good
1,147 reviews
What Guests Say About Their Stay
MOHMMAD A. B. S.
10.0
/ 10
The best 5-star hotel in Kota Kinabalu. Promises comfort and sweet memories to those who stay at this hotel. The friendliness of the staff attracts warmth in the heart that is difficult to forget. The stunning sunset view in the surroundings of this hotel is also mesmerizing. I will definitely remember these beautiful memories with him forever.
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Ahmad M. B. A.
9.4
/ 10
It is very nice stay at the exclusive place...with a nice sea view. It will make you feel peaceful and enjoyable.
jason
10.0
/ 10
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Elaine
10.0
/ 10
Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.
Sheelagh
10.0
/ 10
Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views.
We dined in each evening and cannot recommend this hotel highly enough.
In the Area
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No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Pacific Sutera
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What's around The Pacific Sutera
No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
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The Pacific Sutera Rates per Night
Looking for the best The Pacific Sutera hotel rates? The Pacific Sutera room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.The Pacific Sutera Location & Address
The Pacific Sutera is located at No. 1 Sutera Harbour Boulavard, Pusat Bandar Kota Kinabalu, Kota Kinabalu, Sabah, Malaysia, 88100. It's situated in the Kota Kinabalu area, known for its stunning sunsets and access to nearby islands. The hotel is approximately 5 km from the city center.How to go to The Pacific Sutera from Airport
Need a hotel transfer from airport to hotel? Getting to The Pacific Sutera from Kota Kinabalu International Airport (BKI) is easy. Here's how you can do it:- Taxi (most direct): Taxis are readily available at the airport. The ride to the hotel takes about 10-15 minutes, depending on traffic.
- Ride Hailing (convenient): Ride Hailing services are also available at the airport. This is a convenient option, and the cost is usually lower than a taxi.
The Pacific Sutera Reviews & Summary
Want to know all about hotel? The Pacific Sutera is a popular choice for travelers seeking a comfortable stay in Kota Kinabalu. Hotel reviews consistently highlight the hotel's excellent location, stunning views, and friendly service. Guests love the spacious rooms, the variety of dining options, and the beautiful swimming pools. One guest raved, "The Pacific Sutera exceeded all expectations! The staff was incredibly helpful, the room was spotless, and the views were breathtaking. I can't wait to go back!"The Pacific Sutera Room Types Available
Curious about the different hotel room types? The Pacific Sutera offers a variety of hotel bedroom types to suit every traveler's needs.- Deluxe Room: Offers comfortable accommodations with city or sea views.
- Premier Room: Features more space and often includes a balcony with stunning views.
- Suite: Provides a separate living area and bedroom, perfect for families or those seeking extra space.
- Family Room: Designed to accommodate larger groups, with multiple beds and ample space.
Hotel Facilities in The Pacific Sutera
Looking for hotel amenities and facilities? The Pacific Sutera boasts a wide array of hotel facilities designed to enhance your stay.- Swimming Pools: Multiple pools, including a kids' pool, are available for guests to enjoy.
- Fitness Center: Stay active with a well-equipped gym.
- Spa: Indulge in relaxing treatments at the on-site spa.
- Restaurants and Bars: A variety of dining options are available, from casual cafes to fine dining restaurants.
- Kids' Club: Offers supervised activities for children.
Hotel Buffet or Restaurant/Cafe in The Pacific Sutera
Want to know about the hotel buffet and restaurant? The Pacific Sutera offers a diverse culinary experience with its hotel restaurant and cafe options.- Spice Island Coffee House: Serves a wide selection of international and local dishes. Buffet prices are around ₱1,200 per person.
- Silk Garden Chinese Restaurant: Offers authentic Chinese cuisine.
- Lobby Lounge: A great place to enjoy drinks and light snacks.
The Pacific Sutera Airport pickups and How to Book
Need hotels with airport shuttle? The Pacific Sutera may offer hotel to airport transfer services. The hotel may offer airport pick-up services. It's recommended to book in advance, either directly with the hotel or through Traveloka, to ensure availability.Nearby MRT Station & Bus Stops
Looking for MRT nearby and bus stops nearby? While Kota Kinabalu doesn't have an MRT system, there are bus stops nearby.- Bus Stops: Local buses are available, providing access to various parts of the city.
Nearby Attractions for Family / Kid Friendly
Looking for nearby activities and places to visit? Kota Kinabalu offers a wealth of attractions for families.- Tanjung Aru Beach: A beautiful beach perfect for swimming and enjoying the sunset. Entry is free.
- Kota Kinabalu City Mosque: A stunning mosque with beautiful architecture. Entry is free.
- Signal Hill Observatory Platform: Offers panoramic views of the city and surrounding islands. Entry is free.
- Atkinson Clock Tower: One of the oldest structures in Kota Kinabalu. Entry is free.
- Sabah Museum: Learn about the history and culture of Sabah. Entry fee is around ₱200.
Looking for more things to do nearby? See Traveloka’s best deals on
Where to eat near The Pacific Sutera (Kota Kinabalu)
Looking for nearby dining and local food? Kota Kinabalu offers a fantastic culinary scene.- Cafe/Restaurant:
- Welcome Seafood Restaurant: Popular for its fresh seafood dishes.
- Little Italy Restaurant: Serves delicious Italian cuisine.
- Upperstar Restaurant & Bar: Offers a variety of Western and local dishes.
- Local Streetfood:
- Nasi Lemak: A fragrant rice dish cooked in coconut milk, served with various accompaniments.
- Laksa: A spicy noodle soup with a rich, flavorful broth.
- Hainanese Chicken Rice: Tender chicken served with fragrant rice.
- Satay: Grilled skewers of marinated meat, served with peanut sauce.
- Teh Tarik: A popular hot milk tea.
Shopping places near The Pacific Sutera (Kota Kinabalu)
Looking for dept stores near me and nearby shopping mall near hotel? Here are some shopping options near The Pacific Sutera:- Imago Shopping Mall: A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
- Suria Sabah Shopping Mall: Another popular mall with a mix of retail outlets and dining choices.
- Filipino Market: A vibrant market where you can find local handicrafts, souvenirs, and fresh produce.
Other Places to Stay Near The Pacific Sutera
Looking for apartment, affordable hotels nearby, and best hotel nearby? Here are some other hotels in Kota Kinabalu:- Luxury/5–6 Star Hotels Nearby:
- Shangri-La's Rasa Ria Resort & Spa: Offers luxurious accommodations and stunning views.
- The Magellan Sutera Resort: A luxurious resort with excellent facilities.
- Hyatt Centric Kota Kinabalu: A modern hotel with stylish rooms and a great location.
Looking for more accommodations? See Traveloka’s last minute hotel deals on
- Four-Star Hotels Nearby:
- The Pacific Sutera Hotel: Offers comfortable accommodations and excellent amenities.
- Hotel 7: A modern hotel with a convenient location.
- Ming Garden Hotel & Residences: Offers spacious rooms and a range of facilities.
Looking for more accommodations? See Traveloka’s last minute hotel deals on
- Three-Star Hotels Nearby:
- Cititel Express Kota Kinabalu: A budget-friendly hotel with a central location.
- Gaya Centre Hotel: Offers comfortable rooms and a convenient location.
- Langkah Syabas Beach Resort: A beachfront resort with a relaxed atmosphere.
Looking for more accommodations? See Traveloka’s last minute hotel deals on
Hotel availability and room booking
Looking for hotel availability and room booking? Ready to book your stay at The Pacific Sutera? Check out Traveloka for the best deals and availability.All facilities in The Pacific Sutera
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Lobby
Exterior
Hotel Services
- Concierge
- Money changer
- Express check-in
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Tours
Things to Do
- Children play area
- Fitness center
- Garden
- Hot tub
- Massage
- Private beach
- Spa
Public Facilities
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Sports and Recreations
- Badminton
- Golf course
- Outdoor tennis court
- Tennis
General
- Family room
- Non-smoking room
- Smoking area
Business Facilities
- Business center
- Meeting facilities
- Photocopier
Nearby Facilities
- ATM/Banking
- Beauty salon
- Shops
Family-friendly Facilities
- Kids club
- Children pool
Food and Drinks
- Bar
- Poolside bar
Transportation
- Secure parking
- Shopping center shuttle
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Accessibilty
- Wheelchair accessible
Kids and Pets
- Babysitting
Connectivity
- LAN Internet
Accommodation Policy & General Information in The Pacific Sutera
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
MySejahtera check-ins are no longer required for entering premises and public areas except for those who are positive and have ‘High Risk’ status.
Wearing of face mask is still mandatory when indoors, including in public transport and e-hailing vehicles.
Wearing of face mask is no longer mandatory when outdoors and in public areas but is strongly encouraged in crowded areas. High -risk individuals are also encouraged to wear face masks.
Premise owners reserve the right to check guest’s risk status on MySejahtera app before allowing entry.
Valid Identification / Passport MUST be presented upon registration / check in. The Resort reserves the rights to decline check-ins should any guest fail to comply.
Promotional rates for Business Traveller is valid for Malaysian Residents only. International guests who book for these promotional rates will have additional surcharge to be paid upon check in.
Sutera Harbour Resort still remains with our commitment to keeping you safe while you are with us and at the same time promises to provide the superlative service that you deserve. · All travellers are allowed to enter Malaysia regardless of their COVID-19 vaccination status and do not require a pre-departure or on-arrival COVID19 test. There are no quarantine orders related to COVID-19 enforced by the Malaysian Government upon arrival. · Travellers can download and activate the MySejahtera application before or upon arrival in Malaysia to indicate their COVID-19 risk status while staying in Malaysia. The COVID-19 risk status in MySejahtera may be checked upon entering the premises. · Travellers who test positive for COVID-19 must undergo isolation through a Surveillance and Observation Order (HSO) for seven (7) days. Individuals can be released from isolation at the 4th, 5th or 6th day when they are asymptomatic and the result of an RTK Ag test supervised by a registered medical practitioner is negative. Discharge on the 7th day does not require any COVID-19 detection test. · Wearing face mask is required for indoor setting such as shopping mall and public transport including e-hailing. Wearing face mask outdoor (outside of building and in an open area) is optional but encouraged especially at crowded places. To ease plan your journey to your dream holiday, we encourage you to visit here.
The Guest including Minors (below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused. The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
MySejahtera check-ins are no longer required for entering premises and public areas except for those who are positive and have ‘High Risk’ status.
Wearing of face mask is still mandatory when indoors, including in public transport and e-hailing vehicles.
Wearing of face mask is no longer mandatory when outdoors and in public areas but is strongly encouraged in crowded areas. High -risk individuals are also encouraged to wear face masks.
Premise owners reserve the right to check guest’s risk status on MySejahtera app before allowing entry.
Valid Identification / Passport MUST be presented upon registration / check in. The Resort reserves the rights to decline check-ins should any guest fail to comply.
Promotional rates for Business Traveller is valid for Malaysian Residents only. International guests who book for these promotional rates will have additional surcharge to be paid upon check in.
Sutera Harbour Resort still remains with our commitment to keeping you safe while you are with us and at the same time promises to provide the superlative service that you deserve. · All travellers are allowed to enter Malaysia regardless of their COVID-19 vaccination status and do not require a pre-departure or on-arrival COVID19 test. There are no quarantine orders related to COVID-19 enforced by the Malaysian Government upon arrival. · Travellers can download and activate the MySejahtera application before or upon arrival in Malaysia to indicate their COVID-19 risk status while staying in Malaysia. The COVID-19 risk status in MySejahtera may be checked upon entering the premises. · Travellers who test positive for COVID-19 must undergo isolation through a Surveillance and Observation Order (HSO) for seven (7) days. Individuals can be released from isolation at the 4th, 5th or 6th day when they are asymptomatic and the result of an RTK Ag test supervised by a registered medical practitioner is negative. Discharge on the 7th day does not require any COVID-19 detection test. · Wearing face mask is required for indoor setting such as shopping mall and public transport including e-hailing. Wearing face mask outdoor (outside of building and in an open area) is optional but encouraged especially at crowded places. To ease plan your journey to your dream holiday, we encourage you to visit here.
The Guest including Minors (below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused. The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
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General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at The Pacific Sutera | 500 |
Number of floors in The Pacific Sutera | 12 |
Another facilities in The Pacific Sutera | Concierge, Money changer, Express check-in, Express check-out, 24-hour Receptionist |
Frequently asked question in The Pacific Sutera
What are available facilities at The Pacific Sutera?
There are top facilites at The Pacific Sutera such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Pacific Sutera?
The standard check-in time at The Pacific Sutera is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of The Pacific Sutera?
The Pacific Sutera is a 5.0-star hotel.
How many floors does The Pacific Sutera have?
The Pacific Sutera has 12 floors.
How many rooms are available at The Pacific Sutera?
The Pacific Sutera has 500 rooms in total.
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More Reviews from Other Guests in The Pacific Sutera
Overall Ratings & Reviews The Pacific Sutera
Traveloka (152)
Other sources (995)
8.2
Very Good
From 995 reviews
Cleanliness
8.2
Room Comfort
8.4
Location
8.6
Service and Facilites
8.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Pacific Sutera
Number of reviews per page
20
40
Top reviews
Troy
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great family friendly hotel
Juariyah
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Smooth check in process and beautiful place.
Wan Masjaina
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Colby
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Fantastic dinner and breakfast, beautiful property, super clean
Wan Masjaina
Leisure
6.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
David
Leisure
2.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
No proper restaurants. Bad customer service
David
Leisure
2.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Bad customer service. No proper restaurants.
Verified traveler
4.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Read More
Jeevaraj
Business and Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Excellent staff assistance
Satoshi
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Thank you for showing your hospitality/
hau woon
Leisure with Children
4.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Unprofessional reception service.
byunghyun
Friends and Family
8.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
전반적으로는 매우 만족했습니다
다만 두 가지 정도 불만을 표하고 싶습니다
하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것
그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다
작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Eleni
10.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
Such a great resort!
Kwai Peng Winnie
Leisure with Friends
8.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
All acceptable except for the TV programme is very limited
Gerrad De
Leisure
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Convenient location close to local malls, attractions and the airport.
Fai
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Access
Location
Beach
kenny
Friends and Family
8.0
/10
Reviewed 74 week(s) ago
Hotels.com verified review
Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Verified traveler
Friends and Family
8.0
/10
Reviewed 75 week(s) ago
Hotels.com verified review
Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
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jason
Friends and Family
10.0
/10
Reviewed 76 week(s) ago
Hotels.com verified review
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Lorelay
Leisure with Friends
8.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Read More
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews The Pacific Sutera
Traveloka (152)
Other sources (995)
8.2
Very Good
From 995 reviews
Cleanliness
8.2
Room Comfort
8.4
Location
8.6
Service and Facilites
8.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Pacific Sutera
Number of reviews per page
20
40
Top reviews
Troy
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great family friendly hotel
Juariyah
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Smooth check in process and beautiful place.
Wan Masjaina
6.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Colby
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Fantastic dinner and breakfast, beautiful property, super clean
Wan Masjaina
Leisure
6.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
David
Leisure
2.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
No proper restaurants. Bad customer service
David
Leisure
2.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Bad customer service. No proper restaurants.
Verified traveler
4.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Read More
Jeevaraj
Business and Leisure
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Excellent staff assistance
Satoshi
10.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
Thank you for showing your hospitality/
hau woon
Leisure with Children
4.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Unprofessional reception service.
byunghyun
Friends and Family
8.0
/10
Reviewed 65 week(s) ago
Hotels.com verified review
전반적으로는 매우 만족했습니다
다만 두 가지 정도 불만을 표하고 싶습니다
하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것
그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다
작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Eleni
10.0
/10
Reviewed 66 week(s) ago
Expedia Group verified review
Such a great resort!
Kwai Peng Winnie
Leisure with Friends
8.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
All acceptable except for the TV programme is very limited
Gerrad De
Leisure
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Convenient location close to local malls, attractions and the airport.
Fai
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Access
Location
Beach
kenny
Friends and Family
8.0
/10
Reviewed 74 week(s) ago
Hotels.com verified review
Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Verified traveler
Friends and Family
8.0
/10
Reviewed 75 week(s) ago
Hotels.com verified review
Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
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jason
Friends and Family
10.0
/10
Reviewed 76 week(s) ago
Hotels.com verified review
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Lorelay
Leisure with Friends
8.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
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