Zenith Kuantan

Hotels
8.6
/10
Very Good
1,961 reviews

What Guests Say About Their Stay

Room Space (39)
Distance To City Center (36)
Accessibility (35)
Staff Friendliness (35)

N***R

9.1
/ 10
It was my first time to stay at Zenith Kuantan and I would like to thank the FO for arranging the best room for my kids' staycation. They really enjoyed and loved staying in the room and hotel!

Wong Chiung Cheng

10.0
/ 10
My first booking through app. The price is better than other providers. The hotel room is clean, big, and cozy. Breakfast is good too, lots of choices. Staff are polite and friendly.

Nadhirah N.

9.7
/ 10
Spacious room and comfy beds. Loving the blackout curtains. The room is a perfect place to do work, giving me such a peaceful feeling. I went to Zenith to get away from stressful workdays and it is worth every single penny I spent. Will definitely staying here again in the near future.

lew s. k.

9.1
/ 10
The room is spacious and clean. This is my third time booking this hotel. The breakfast is very good and variety choice.

Fatin N.

10.0
/ 10
I am travel with 2 kids. It's a great hotel. Awesome facilities. Have play room for my kids, gym for me and infinity pool. The room spacious. Have baby cot for my baby.
In the Area
See Map
Jalan Putra Square 6, Putra Square, Kuantan City, Kuantan, Pahang, Malaysia, 25200

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Zenith Hotel Zenith Kuantan is located in area / city Kuantan City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Zenith Kuantan

Jalan Putra Square 6, Putra Square, Kuantan City, Kuantan, Pahang, Malaysia, 25200
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Lobby Zenith Kuantan
Lobby 2 Zenith Kuantan

Discover More About Zenith Kuantan

Discover the Zenith Kuantan Experience in Pahang, Malaysia

Welcome to Zenith Kuantan, your premier destination for an unforgettable stay in the vibrant state of Pahang, Malaysia. Whether you're planning a business trip, a romantic getaway, or a family adventure, Zenith Kuantan offers a perfect blend of comfort, convenience, and exceptional service. We are dedicated to providing our guests with a memorable experience, ensuring every moment of your stay is filled with relaxation and enjoyment. Room rates at Zenith Kuantan start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Zenith Kuantan Location

Nestled in the heart of Kuantan, Zenith Kuantan is strategically situated at Jalan Putra Square 6, Putra Square, Bandar Kuantan, Kuantan, Pahang, Malaysia, 25200 . This prime location places you just a short distance from the bustling city center, making it incredibly convenient to explore all that Kuantan has to offer. For those arriving by road, the hotel is easily accessible from major highways, ensuring a smooth journey. The atmosphere surrounding Zenith Kuantan is one of sophisticated urban charm, yet it remains close enough to natural beauty and local culture. You'll find yourself within easy reach of vibrant local markets, delicious eateries, and key business districts, all contributing to a dynamic and engaging environment.

Zenith Kuantan Facilities & Services

Facilities for guests at Zenith Kuantan are designed to cater to every need, ensuring a comfortable and convenient stay.
  • Enjoy a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM.
  • Indulge in a rejuvenating experience at our on-site spa and wellness center, available from 10:00 AM to 9:00 PM (charges apply).
  • Stay active at our fully equipped fitness center, accessible 24/7 for your convenience.
  • Families will appreciate our dedicated children's play area, ensuring fun for our younger guests.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • Secure and convenient free parking is provided for guests arriving by car.
  • A complimentary shuttle service operates to select nearby shopping centers and business hubs during specified hours.

Zenith Kuantan Room Types

Explore a diverse range of accommodations designed to suit every traveler's preference. The room types of Zenith Kuantan offer comfort and style, ensuring a restful night's sleep.
  • Deluxe Room:

    Available with City View or Garden View. Non-smoking rooms are standard, and some rooms feature a bathtub.
  • Executive Room:

    Offering enhanced amenities and a choice of City View or Garden View. Non-smoking rooms are available, with some equipped with a bathtub.
  • Suite:

    Spacious and elegantly appointed, our suites provide a luxurious experience with City View. All suites include a bathtub.
  • Family Room:

    Ideal for families, these rooms offer ample space and comfort, typically with a Garden View. Non-smoking options are available, and some may include a bathtub.
Please note that Zenith Kuantan is not a pet-friendly hotel.

Zenith Kuantan Dining & Restaurants

Savor a culinary journey at Zenith Kuantan, where diverse dining options await to tantalize your taste buds.
  • The Coffee House:

    Our all-day dining restaurant offers a delightful international buffet and à la carte menu. Enjoy breakfast from 6:30 AM to 10:30 AM, lunch from 12:00 PM to 2:30 PM, and dinner from 6:30 PM to 10:00 PM. Estimated price per person for dinner is PHP 1,200.
  • The Lounge:

    Perfect for a relaxed evening, The Lounge serves a selection of beverages and light snacks. Open daily from 11:00 AM to 11:00 PM.
  • In-Room Dining:

    For a private dining experience, our in-room dining menu is available 24 hours a day.

Zenith Kuantan Nearby Attractions and Activities

Immerse yourself in the local culture and natural beauty surrounding Zenith Kuantan.
  • Teluk Cempedak Beach:

    A popular coastal spot known for its scenic beauty and recreational activities, just a short drive away.
  • Kuantan City Mall:

    Explore a wide array of retail outlets, dining options, and entertainment facilities at this modern shopping complex.
  • Sultan Ahmad Shah State Mosque:

    Admire the stunning architecture of this significant religious landmark in Kuantan.
  • Cherating Beach:

    Famous for its relaxed atmosphere and water sports, Cherating is a picturesque destination within easy reach.
  • Taman Esplanade:

    Enjoy a leisurely stroll or relax by the river at this well-maintained public park in the heart of Kuantan.
If you are looking for other activities around Zenith Kuantan, check out the best deals on Traveloka: Recommended activities in Kuantan!

How to Get to Zenith Kuantan from the Airport

Reaching Zenith Kuantan is convenient, with several transportation options available from the nearest airport. The airport transfer service of Zenith Kuantan ensures a smooth transition to your accommodation.
  • Hotel Private Airport Transfer:

    For ultimate convenience and comfort, pre-book Zenith Kuantan's private airport transfer service. This service offers a seamless journey directly to the hotel. Prices start from PHP 2,500. You can also explore other airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Zenith Kuantan typically takes around 30-45 minutes, depending on traffic, and may cost approximately PHP 800 - PHP 1,200.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service booked via your smartphone. This is a convenient and often cost-effective option, with fares comparable to taxis.
Knowing how to get to Zenith Kuantan is the first step to a stress-free arrival.

Summary of Why You Should Choose to Stay at Zenith Kuantan

Zenith Kuantan stands out as an exceptional choice for your stay in Pahang, offering a perfect blend of comfort, convenience, and excellent service.
  • Prime Location:

    Situated in the heart of Kuantan, providing easy access to city attractions and business hubs.
  • Comprehensive Facilities:

    From a refreshing swimming pool and well-equipped gym to a relaxing spa, all your needs are catered for.
  • Diverse Room Options:

    A variety of room types are available to suit different preferences and group sizes.
  • Exceptional Dining:

    Enjoy a range of culinary delights at our on-site restaurants.
  • Convenient Access:

    Easy to reach from the airport with multiple transportation options.
Discover the best Room availability at Zenith Kuantan and start planning your trip. For seamless Booking Zenith Kuantan, visit Traveloka.

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All facilities in Zenith Kuantan

Bar, Cafe and Lounge Zenith Kuantan
Bar, Cafe and Lounge
Swimming Pool Zenith Kuantan
Swimming Pool
Entertainment Facility Zenith Kuantan
Entertainment Facility
Fitness Center Zenith Kuantan
Fitness Center
Functional Hall Zenith Kuantan
Functional Hall

Hotel Services

  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Dinner restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Things to Do

  • Children play area
  • Fitness center
  • Hot tub
  • Massage
  • Outdoor pool
  • Spa

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • Shower
  • TV

Food and Drinks

  • Bar
  • Buffet breakfast
  • Buffet dinner
  • Cafe

General

  • AC
  • Family room
  • Non-smoking room

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Connectivity

  • LAN Internet
  • Free WiFi

Sports and Recreations

  • Billiard
  • Darts

Transportation

  • Valet parking (surcharge)

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Zenith Kuantan

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Zenith Kuantan
519
Number of floors in Zenith Kuantan
23
Another facilities in Zenith Kuantan
Concierge, Money changer, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Zenith Kuantan

What are available facilities at Zenith Kuantan?
There are top facilites at Zenith Kuantan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Zenith Kuantan?
The standard check-in time at Zenith Kuantan is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Zenith Kuantan provide breakfast?
Yes, Zenith Kuantan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Zenith Kuantan?
Zenith Kuantan is a 5.0-star hotel.
How many floors does Zenith Kuantan have?
Zenith Kuantan has 23 floors.
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More Reviews from Other Guests in Zenith Kuantan

Overall Ratings & Reviews Zenith Kuantan

Traveloka (1,479)
Other sources (482)
8.7
Very Good
From 1,479 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about Zenith Kuantan
All
Staff Friendliness (29)
Room Space (28)
Bedroom (27)
Bathroom (25)
Surroundings (23)
Ambiance (23)
Distance to City Center (22)
Accessibility (22)
Family Friendly (22)
Hotel Area (22)
Sort by
Most Recent
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Traveler Reviews Zenith Kuantan

Number of reviews per page
20
40
Customer reviews
A***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Room was clean. Friendly staff and easy checking and checkout.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Need to add more towels for the pool.
Find this review helpful?
N***R
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
It was my first time to stay at Zenith Kuantan and I would like to thank the FO for arranging the best room for my kids' staycation. They really enjoyed and loved staying in the room and hotel!
Find this review helpful?
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good and near with shopping mall.
Find this review helpful?
s***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Overall, I had a pleasant stay at the hotel. The room was clean, comfortable, and well-maintained, and the staff were friendly and helpful. The facilities were also satisfactory. However, the food was a bit disappointing. Kurang rasa.
Find this review helpful?
hanny s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
I had an absolutely wonderful stay at this hotel from the moment I arrived😍 check-in process also went smoothly! Everyone was professional and friendly. BTW, really like teh tarik soo muchh😋
+5
Find this review helpful?
A***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Stayed at Zenith Hotel Kuantan. Clean and spacious room, friendly staff, great location near the mall. Breakfast had good variety. Overall a comfortable and pleasant stay. Highly recommended. ⭐
Find this review helpful?
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Good experience here. Friendly staff, tersalah booking, tapi alhamdulillah dapat refund. Recommended.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very comfortable. All the staff are the best. I left something behind. The staff please keep it safe. Long life and good fortune, I will repeat here again.
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Everything’s okay 😍. The staff were very friendly and helpful. The location is very strategic, located in front of East Coast Mall, Kuantan.
Find this review helpful?
M***d
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 19 week(s) ago
My room is next to the Lift Machine Room... You can hear the machine under operation. It should not be a guest room unless it was improved with soundproof material.
Find this review helpful?
Haziq T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
the staff was very good , friendly , polite , smile , greet make me feel happy and make my days
Find this review helpful?
Muneswaran S. R.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 21 week(s) ago
Cleanliness of the room is poor, dust and hair in the closet, used bedroom slipper under the bed. Second time staying here, this hotel is definitely not a 5 star hotel. Staff not friendly. No smile and welcoming feeling. Checkout was poor too. Only good thing is the location.
Find this review helpful?
M***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 24 week(s) ago
comfortable, friendly, strategic location and easy to plan a trip
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Find this review helpful?
Chin K. S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 27 week(s) ago
5-Star Name, 3-Star Service I stayed at Zenith Hotel Kuantan and was genuinely surprised by how far the experience fell short of a 5-star standard. I arrived early and was informed my room would only be ready at 2:30pm, which was absolutely fine. However, when I asked if the front desk could notify me while I waited at the lobby so I wouldn’t miss the timing, I was told no, and that I had to return to the counter myself. This response was unprofessional and not reflective of 5-star front desk hospitality. The hotel is a dual-building property connected to a convention hall, giving it more of a convention-hotel feel rather than a luxury one. Upon entering the room, any remaining 5-star impression disappeared. The room was basic and dated, with most fixtures showing signs of wear and in need of maintenance or upgrading. Apart from the smart TV, nothing stood out as premium. On my final night, I requested a late check-out, even for a short extension. The front desk refused unless an additional fee was paid. I fully understand room turnover and housekeeping schedules; however, a 30-minute extension is not a significant disruption in ensuring the next guest still receives a clean, tidy, and on-time room—especially when availability is not tight. In genuine 5-star hotels, this is usually a courtesy rather than a chargeable request. To make matters worse, at 12:00pm checkout time, every guest rushed to leave at once. Despite having five lifts, all were fully packed, and I had to wait through four rounds just to get down. This clearly shows poor crowd-flow planning and guest-experience management for a hotel of this supposed calibre. For context, I have worked in 5-star resorts and stayed at international luxury brands such as Bvlgari, Kempinski, Marriott, Banyan Tree, and The Standard. Compared to those experiences, Zenith Hotel Kuantan delivers a service level closer to 3-star. Management should seriously review their service culture, operational planning, and bra
Read More
Find this review helpful?
Muhd F. B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
Zenith Kuantan is always my place of choice when in Kuantan.
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Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 30 week(s) ago
Zenith used to be my favourite hotel for its location, at the heart of the city, just in front of ECM, so it is easy for me to find for food etc. however i'm a bit disappointed during this trip. The staff during my check in is not friendly at all. I still remember her face, I asked regarding the tax that I have to pay during my stay, but she answered it not with a good manner. Then she gave me a room very far away from the lift, and I asked for a change of room since I have a 4 months baby, its easy for me if the room is near to lift. But her reaction is not like what I expect in a 5 star hotel. Sorry i cant give 5 star this time. Really2 disappointed and sad.. 🥲🥲
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Find this review helpful?
Shaharul F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
booking for 2 person but breakfast provide only for 1 people only. cant add on 1 more people.
Find this review helpful?
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
Affordable and worth staying with family. Walking distance to the East Coast Mall
Find this review helpful?
Z***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
The staffs are friendly and easy to get help. The hotel is a walking distance to a shopping mall thus it's easy to shop and eat.
Find this review helpful?
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Zenith Kuantan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Zenith Kuantan

Traveloka (1,479)
Other sources (482)
8.7
Very Good
From 1,479 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about Zenith Kuantan
All
Staff Friendliness (29)
Room Space (28)
Bedroom (27)
Bathroom (25)
Surroundings (23)
Ambiance (23)
Distance to City Center (22)
Accessibility (22)
Family Friendly (22)
Hotel Area (22)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Zenith Kuantan

Number of reviews per page
20
40
Customer reviews
A***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Room was clean. Friendly staff and easy checking and checkout.
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Need to add more towels for the pool.
Find this review helpful?
N***R
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
It was my first time to stay at Zenith Kuantan and I would like to thank the FO for arranging the best room for my kids' staycation. They really enjoyed and loved staying in the room and hotel!
Find this review helpful?
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good and near with shopping mall.
Find this review helpful?
s***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Overall, I had a pleasant stay at the hotel. The room was clean, comfortable, and well-maintained, and the staff were friendly and helpful. The facilities were also satisfactory. However, the food was a bit disappointing. Kurang rasa.
Find this review helpful?
hanny s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
I had an absolutely wonderful stay at this hotel from the moment I arrived😍 check-in process also went smoothly! Everyone was professional and friendly. BTW, really like teh tarik soo muchh😋
+5
Find this review helpful?
A***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Stayed at Zenith Hotel Kuantan. Clean and spacious room, friendly staff, great location near the mall. Breakfast had good variety. Overall a comfortable and pleasant stay. Highly recommended. ⭐
Find this review helpful?
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Good experience here. Friendly staff, tersalah booking, tapi alhamdulillah dapat refund. Recommended.
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very comfortable. All the staff are the best. I left something behind. The staff please keep it safe. Long life and good fortune, I will repeat here again.
Translated by Google Icon
See original
Find this review helpful?
N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Everything’s okay 😍. The staff were very friendly and helpful. The location is very strategic, located in front of East Coast Mall, Kuantan.
Find this review helpful?
M***d
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 19 week(s) ago
My room is next to the Lift Machine Room... You can hear the machine under operation. It should not be a guest room unless it was improved with soundproof material.
Find this review helpful?
Haziq T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
the staff was very good , friendly , polite , smile , greet make me feel happy and make my days
Find this review helpful?
Muneswaran S. R.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 21 week(s) ago
Cleanliness of the room is poor, dust and hair in the closet, used bedroom slipper under the bed. Second time staying here, this hotel is definitely not a 5 star hotel. Staff not friendly. No smile and welcoming feeling. Checkout was poor too. Only good thing is the location.
Find this review helpful?
M***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 24 week(s) ago
comfortable, friendly, strategic location and easy to plan a trip
Translated by Google Icon
See original
Find this review helpful?
Chin K. S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 27 week(s) ago
5-Star Name, 3-Star Service I stayed at Zenith Hotel Kuantan and was genuinely surprised by how far the experience fell short of a 5-star standard. I arrived early and was informed my room would only be ready at 2:30pm, which was absolutely fine. However, when I asked if the front desk could notify me while I waited at the lobby so I wouldn’t miss the timing, I was told no, and that I had to return to the counter myself. This response was unprofessional and not reflective of 5-star front desk hospitality. The hotel is a dual-building property connected to a convention hall, giving it more of a convention-hotel feel rather than a luxury one. Upon entering the room, any remaining 5-star impression disappeared. The room was basic and dated, with most fixtures showing signs of wear and in need of maintenance or upgrading. Apart from the smart TV, nothing stood out as premium. On my final night, I requested a late check-out, even for a short extension. The front desk refused unless an additional fee was paid. I fully understand room turnover and housekeeping schedules; however, a 30-minute extension is not a significant disruption in ensuring the next guest still receives a clean, tidy, and on-time room—especially when availability is not tight. In genuine 5-star hotels, this is usually a courtesy rather than a chargeable request. To make matters worse, at 12:00pm checkout time, every guest rushed to leave at once. Despite having five lifts, all were fully packed, and I had to wait through four rounds just to get down. This clearly shows poor crowd-flow planning and guest-experience management for a hotel of this supposed calibre. For context, I have worked in 5-star resorts and stayed at international luxury brands such as Bvlgari, Kempinski, Marriott, Banyan Tree, and The Standard. Compared to those experiences, Zenith Hotel Kuantan delivers a service level closer to 3-star. Management should seriously review their service culture, operational planning, and bra
Read More
Find this review helpful?
Muhd F. B. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
Zenith Kuantan is always my place of choice when in Kuantan.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
6.2
/10
Reviewed 30 week(s) ago
Zenith used to be my favourite hotel for its location, at the heart of the city, just in front of ECM, so it is easy for me to find for food etc. however i'm a bit disappointed during this trip. The staff during my check in is not friendly at all. I still remember her face, I asked regarding the tax that I have to pay during my stay, but she answered it not with a good manner. Then she gave me a room very far away from the lift, and I asked for a change of room since I have a 4 months baby, its easy for me if the room is near to lift. But her reaction is not like what I expect in a 5 star hotel. Sorry i cant give 5 star this time. Really2 disappointed and sad.. 🥲🥲
Read More
Find this review helpful?
Shaharul F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
booking for 2 person but breakfast provide only for 1 people only. cant add on 1 more people.
Find this review helpful?
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
Affordable and worth staying with family. Walking distance to the East Coast Mall
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Z***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
The staffs are friendly and easy to get help. The hotel is a walking distance to a shopping mall thus it's easy to shop and eat.
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