the staff was very good , friendly , polite , smile , greet make me feel happy and make my days

Cleanliness of the room is poor, dust and hair in the closet, used bedroom slipper under the bed. Second time staying here, this hotel is definitely not a 5 star hotel. Staff not friendly. No smile and welcoming feeling. Checkout was poor too. Only good thing is the location.

comfortable, friendly, strategic location and easy to plan a trip

5-Star Name, 3-Star Service I stayed at Zenith Hotel Kuantan and was genuinely surprised by how far the experience fell short of a 5-star standard. I arrived early and was informed my room would only be ready at 2:30pm, which was absolutely fine. However, when I asked if the front desk could notify me while I waited at the lobby so I wouldn’t miss the timing, I was told no, and that I had to return to the counter myself. This response was unprofessional and not reflective of 5-star front desk hospitality. The hotel is a dual-building property connected to a convention hall, giving it more of a convention-hotel feel rather than a luxury one. Upon entering the room, any remaining 5-star impression disappeared. The room was basic and dated, with most fixtures showing signs of wear and in need of maintenance or upgrading. Apart from the smart TV, nothing stood out as premium. On my final night, I requested a late check-out, even for a short extension. The front desk refused unless an additional fee was paid. I fully understand room turnover and housekeeping schedules; however, a 30-minute extension is not a significant disruption in ensuring the next guest still receives a clean, tidy, and on-time room—especially when availability is not tight. In genuine 5-star hotels, this is usually a courtesy rather than a chargeable request. To make matters worse, at 12:00pm checkout time, every guest rushed to leave at once. Despite having five lifts, all were fully packed, and I had to wait through four rounds just to get down. This clearly shows poor crowd-flow planning and guest-experience management for a hotel of this supposed calibre. For context, I have worked in 5-star resorts and stayed at international luxury brands such as Bvlgari, Kempinski, Marriott, Banyan Tree, and The Standard. Compared to those experiences, Zenith Hotel Kuantan delivers a service level closer to 3-star. Management should seriously review their service culture, operational planning, and bra

Zenith Kuantan is always my place of choice when in Kuantan.

Zenith used to be my favourite hotel for its location, at the heart of the city, just in front of ECM, so it is easy for me to find for food etc. however i'm a bit disappointed during this trip. The staff during my check in is not friendly at all. I still remember her face, I asked regarding the tax that I have to pay during my stay, but she answered it not with a good manner. Then she gave me a room very far away from the lift, and I asked for a change of room since I have a 4 months baby, its easy for me if the room is near to lift. But her reaction is not like what I expect in a 5 star hotel. Sorry i cant give 5 star this time. Really2 disappointed and sad.. 🥲🥲

booking for 2 person but breakfast provide only for 1 people only. cant add on 1 more people.

Affordable and worth staying with family. Walking distance to the East Coast Mall

The staffs are friendly and easy to get help. The hotel is a walking distance to a shopping mall thus it's easy to shop and eat.

Up to expectation, as always

I got the highest floor.. quiet and really private

Very enjoyable moment staying here.. So satisfying.. Will bring my family again to stay here.. It's our 1st time staying at Zenith Hotel Kuantan, yet we used to stay at Zenith Putrajaya twice before.

My favorite hotel ever.. Good location.

Everything is good 💯 and I like to stay here. Will come again.

The surroundings are nice, and the atmosphere is also calming and welcoming. The staff are friendly and very helpful. The room is clean, tidy and nice. But the check-in is quite a long process, and with that, the queue for check-in is long... But overall, it is superb.

Interesting and good check-in and fast check-in, good breakfast and fast check-out

It was good and wonderful. I would recommend to my friends to stay at Zenith Kuantan.

Central location, opposite is the mall with lots of F&B offerings. The room is spacious and clean.

I recently stayed at Zenith Hotel in Kuantan and had a very pleasant experience. The hotel lobby is spacious and beautifully designed, giving a luxurious first impression. The front desk staff were friendly and helpful. I particularly appreciated the warm and polite service from the Malay staff at the reception. However, I did notice that a few of the other service staff were less approachable, which slightly affected the overall experience. The hotel room was large, very clean, and had no unpleasant odors. It was comfortable and well-maintained, which made my stay more enjoyable. Another big plus is the hotel's location — it's incredibly convenient. The East Coast Shopping Mall is located just across the road, and there are plenty of restaurants within walking distance. Overall, I would rate my stay 4.5 out of 5 stars. With a bit more consistency in customer service, especially across all staff, it would easily be a 5-star experience.

Comfortable hotel and good environment