Carayou Hôtel & Spa

being charge and not staying at the hotel

Comfortable clean room, nice balcony view, friendly staff although there was a language barrier. Charles at front desk was wonderful. Clean pool and surroundings. Lovely garden with Caribbean plants. Needs a wider variety of drinks at bar. But all in all…. A lovely stay. Attention is needed on the slippery steps to the ocean from the beach.

What should have been a relaxing weekend was completely ruined by this hotel. I booked a Prestige Double Room however I got a really old run down room (room#147) at the older side of the property. On the first morning of our stay a wooden encasement for the a.c fell off and struck my husband in his lower back while he was standing at the sink in the bathroom leaving two cuts approximately 10 inches long. The manger wasn’t present and receptionist was completely useless. Only because we insisted the receptionist decided to call the manager who said that we have 2 options either they call a doctor but it may take all day until he comes or we can find a doctor on our own and they would refund us. We chose the latter. We found a doctor 10 minutes away ( on our own) who administered a tetanus shot. The receipts were submitted to the front desk but no one reached out to us. I should also mention that the drapes are covered in mildew,roaches in the bathroom and the towels were old and discolored. The breakfast was below average. Do not risk your health and safety by booking at this hotel.

Spacious clean room recently renovated. Great view with a little balcony. Very confortable bed & pillows. The sofa is really useful for chilling and confirtable. The two simmibg pools, beach access, and nautical activities are a must. Also good breakfast !

Excelent place

STAY AWAY! When I arrived at 11am from the airport, the rude staff refused to allow me to leave my suitcase, relax by the pool or even remain on the property until the official check-in time of 3pm, unless I sat in the bar. Even the tiniest hotels in Paris do this for guests with reservations, and check them in as soon as a room is ready. I finally carried my own baggage to a room at the back of the property and up a flight of stairs. My room, overlooking a parking lot, was not only very out-of-date and remarkably ugly, but I had to leave immediately as it also smelled terribly of cleaning chemicals for several hours. The air conditioning was freezing cold and could not be adjusted, and the relic telephone had no dial tone. The only option for dinner at the noisy restaurant with plastic chairs, was a buffet for an exhorbitant fixed price of 35 Euros. I was told the beach, which I had been looking forward to, was under construction and not to be used. One swimming pool blasted loud music, and the other was spoiled by boisterous unsupervised children. Having travelled from Canada to enjoy a brief stay in Martinique, I could not have been more disappointed! Only one manager the next day was polite and helpful. The fantastic location and view is 5 star, but the hotel should be demolished and rebuilt with a better layout!

Pleasant stay at this property. Two swimming pools, beautiful garden, amazing and young team. Foods (all inclusive) could me more diversified but overall good !

Hôtel bien placé mais les chambres ne sont pas très bien équipées pour le prix ! À $300 la nuit on aurait bien aimé avoir des étendoirs au linge pour faire sécher les serviettes. La douche était vraiment pas terrible. Un réfrigérateur dans la chambre aurait aussi été apprécié.

The location is good, but it's not the best beach in Martinica. The hotel looks really old and the food was average

Something for all age groups and most of staff able to speak excellent English for us non French speakers

We were not happy with this resort. We arrived and were given one room dispite paying for two rooms with a sea view. We paid for two rooms but were given one bedroom and cots in the living room for our friends who had paid for the second room. We were moved to another hotel after two days. This was not a good experience!!!

Resort tries hard. Staff is great, many activities, especially for kids, generous food and drink. Good breakfast but dinner buffet plentiful but mediocre at best. Rooms clean but very tired. Beds not comfortable. Wi-Fi poor. Beach small, man-made and situated where there is constant strong wind (January). Better beaches are further south and east - half hour+ ride.

This hotel has an excellent location, with a private beach, right on Point du Bout, within very short walking distance to the marine and the set of shops and restaurants, as well as a few beautiful beaches (and a little longer walk to one of the few casinos on the island, if one is interested in that). It has kayaks, jet skis and windsurfing boards to load - but the weather when we were there prohibited use of them. It has a windsurfing school - which was fully booked when we were there (they gave the lessons at a different beach due to weather). It has a spa, which we did not use. It also has tours and boat trips (in French), which did not use since they were fully booked when we arrived. Therefore, it is important to plan ahead. However, I don't know why this hotel is rated as three stars by the local government. It lacks basic amenities such as a mini-fridge or a restaurant that allows one to order food - the restaurant there is only buffet for all meals. There is no ice machine - one has to ask the staff at the bar or restaurant for that. There is no convenience store in the hotel, but there is a small one next to the marine (with limited hours). The rooms are clean but basic - they only have showers, not baths, for example. The breakfast buffet was nice, but not really impressive. Use of spa amenities (such as hot tub) is extra cost. The pools are smaller than they appear on the web site. Overall, it was ok, but from a three-star hotel I would expect more.

The rooms and overall facilities reminded us of the Club Med. Not very fancy but functional and decent. The location is great and close to the Marina and all the restaurants if you are not selecting the all-inclusive option, which I would recommend. Breakfast is great but lunches and dinners are mediocre.

Not one person spoke English. Nobody there to believe it kntrips with and no suggestions. Couldn't get a taxi to drive us around. Had to book another room because ours was so tiny for three people. Food is as terrible and expensive for what you got. No 4 or 5 stars hotel on island. Even unify spoke French

Hotel staff doesn't smile at all. They give you a feeling like you have no other choice. They don't speak English well. No wifi in rooms, you have to go to small pool (there 2 pools), or to the beach to use wifi. Breakfast is not well enough. They close the pool early but private beach open. You cannot swim on the pool because of the security reason but you can swim in the sea in the dark. They don't give you the second towel even though you have reservation for 2 but you are staying in the room only yourself. Towel is very important for them which is ridiculous.

I'm not sure that 'hotel' really expresses what this place is about. Many of the studio apartments which constitute the accommodation appear to be on long lets. For shorter term visitors there are full board, half-board, B&B and no meals options; most visitors appeared to be on full board. You can purchase individual meals but they are very poor value and we were surprised that the mainly French clientele were prepared to put up with the quality. There is little or no service eg bags not carried to the room. Few staff speak English. About a week before we arrived I emailed to ask for directions from the airport - no reply. The room was cleaned daily, including clean sheets. The whole complex could do with a make over. The balcony lock in our room was broken so holes had been bored in the doors which can now be secured with a 6" masonry nail through the holes. The grounds were pleasant, although the pool wasn't opened until 9am.

The hotel was nice but could use an upgrade. The free breakfast that the hotel gave was excellent. They also offer an all inclusive package. The beach out back was more like a manmade beach. To get into the water you have to walk down 4 extremely slippery stairs.

I would not stay there again even if it's for free. Look looks like a cheap motel. No internet service for my entire stay, sheets were stained, bed looks cheap, water bugs & spiders in room, no fridge & coffee maker, bathroom faucet leaked all over counter top, towels were old and hard, no wash cloths, no adaptor to convert electricity. Horrible place!

Room in a noisy area, on the parking lot. Lots of groups. No nice area to stay Bar is noisy with group animation