Cozumel Palace - All-Inclusive

Others
9.2
/10
Exceptional
1,001 reviews

What Guests Say About Their Stay

Kathleen

10.0
/ 10
Palace resorts are amazing. Our 4th visit to one. This resort is small but it made our trip that more memorable. The guests and staff were all amazing. Activities were plentiful and we discovered snorkeling a few steps away from your lounge chair..

jeffrey brian

10.0
/ 10
The staff were great! The room was spectacular and clean every day. The hotel and facilities were spotless! The food was very good. The drinks were top shelf! The overall experience was great and would recommend! JK

Michael

10.0
/ 10
We enjoyed the entire experience so much we became members! Recommend Palace Resorts!
In the Area
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Avenida Rafael E Melgan Km 1-5, Cozumel, Estado de Quintana Roo, Mexico, 77600

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Cozumel Palace - All-Inclusive is a good choice when you are visiting Cozumel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Cozumel Palace - All-Inclusive

Avenida Rafael E Melgan Km 1-5, Cozumel, Estado de Quintana Roo, Mexico, 77600
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Lobby Cozumel Palace - All-Inclusive
Lobby 2 Cozumel Palace - All-Inclusive

Discover More About Cozumel Palace - All-Inclusive

General


Near Stingray Beach

Location


With a stay at Cozumel Palace - All-Inclusive in Cozumel (Colonos Cuzamil), you'll be within a 15-minute drive of Chankanaab National Park and Mr. Sancho's Beach Club. This all-inclusive property is 10.5 mi (16.9 km) from San Francisco Beach and 13.7 mi (22 km) from Ferry to Cozumel.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Palacio Municipal - 0.7 km / 0.5 mi
Stingray Beach - 1 km / 0.6 mi
Plaza Punta Langosta - 1.1 km / 0.7 mi
Punta Langosta Cruise Terminal - 1.2 km / 0.7 mi
Rafael E Melgar Statue - 1.3 km / 0.8 mi
Playa Caletita - 1.4 km / 0.9 mi
Villa Blanca Reef - 1.4 km / 0.9 mi
Museo de la Isla de Cozumel - 2 km / 1.2 mi
Cozumel Marine World - 2.1 km / 1.3 mi
San Miguel Church - 2.1 km / 1.3 mi
Central Plaza - 2.1 km / 1.3 mi
Benito Juarez Park - 2.1 km / 1.3 mi
"Benito Juarez" Municipal Market - 2.2 km / 1.4 mi
Cozumel Maritime Terminal - 2.3 km / 1.4 mi
Cozumel Fiscal Pier Ferry Terminal - 2.4 km / 1.5 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 4.6 km / 2.9 mi
Cancun Intl. Airport (CUN) - 87.1 km / 54.1 mi

The preferred airport for Cozumel Palace - All-Inclusive is Cancun Intl. Airport (CUN).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


Enjoy Mexican cuisine at Bugambilias, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Rooms


Treat yourself to a stay in one of the 169 guestrooms, featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

All facilities in Cozumel Palace - All-Inclusive

Bar, Cafe and Lounge Cozumel Palace - All-Inclusive
Bar, Cafe and Lounge
Swimming Pool Cozumel Palace - All-Inclusive
Swimming Pool
Entertainment Facility Cozumel Palace - All-Inclusive
Entertainment Facility
Fitness Center Cozumel Palace - All-Inclusive
Fitness Center
Common Space Cozumel Palace - All-Inclusive
Common Space

Things to Do

  • Shops
  • Outdoor pool
  • Entertainment for adults
  • Marina
  • Beach umbrella
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Beach sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Diving
  • Snorkeling
  • Game room

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Terrace

Transportation

  • Airport transfer

Accommodation Policy & General Information in Cozumel Palace - All-Inclusive

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Cozumel Palace - All-Inclusive
169
Number of floors in Cozumel Palace - All-Inclusive
5
Another facilities in Cozumel Palace - All-Inclusive
Shops, Outdoor pool, Entertainment for adults, Marina, Beach umbrella

Frequently asked question in Cozumel Palace - All-Inclusive

What are available facilities at Cozumel Palace - All-Inclusive?
There are top facilites at Cozumel Palace - All-Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Cozumel Palace - All-Inclusive?
The standard check-in time at Cozumel Palace - All-Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Cozumel Palace - All-Inclusive provide breakfast?
Yes, Cozumel Palace - All-Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Cozumel Palace - All-Inclusive?
Cozumel Palace - All-Inclusive is a 4.5-star hotel.
How many floors does Cozumel Palace - All-Inclusive have?
Cozumel Palace - All-Inclusive has 5 floors.
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More Reviews from Other Guests in Cozumel Palace - All-Inclusive

9.2
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cozumel Palace - All-Inclusive

Number of reviews per page
20
40
Top reviews
Kathleen
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Palace resorts are amazing. Our 4th visit to one. This resort is small but it made our trip that more memorable. The guests and staff were all amazing. Activities were plentiful and we discovered snorkeling a few steps away from your lounge chair..
Sharon Sodano
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

O
Jean
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms was excellent, staff amazing.
jeffrey brian
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff were great! The room was spectacular and clean every day. The hotel and facilities were spotless! The food was very good. The drinks were top shelf! The overall experience was great and would recommend! JK
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We enjoyed the entire experience so much we became members! Recommend Palace Resorts!
Jessica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We booked a loft suite and it was the perfect room for us—two boys 10/14. Room was clean and serviced twice daily. Staff was friendly. Food was great. Resort walkable to dolphin experience and shops.
Zephorah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer
Read More
Ashley
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience
Read More
daniel ray
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.
Read More
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was always clean and it was the Best staff i've ever experienced.
greg
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great and safe place for kids
Kiley
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great food and great staff! Property was very clean!
Kathryn
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Chaitanya
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room and service was excellent
Edi
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Everything
Rohan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean rooms, courteous staff, excellent variety of food, pools were clean! Everything was awesome, and we had a great time!
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Property was great; service impeccable. We booked a honeymoon suite that was wonderful. HOWEVER, watch out for the "Vacation Property Specialists." I repeatedly told one "specialist" NO however he kept hounding me. Quite simply, from where I come from - no means no. Then after that, the "specialist" kept giving me the skunk eye when I past by the area. Like really Cozumel Palace? I also observed another couple being "ambushed" and she shifted from English to Spanish in the event that "specialist" didn't understand. She still felt harassed as I spoke to her about her experience. Upon checking out, another "specialist" flagged me for a coupon discount if I visit again, which I paid $ 299 US for but I have yet so see the email now that I am home. We will stay at this property again however, I will escalate to management if I am harassed again. Not cool Cozumel Palace, not cool.
Read More
lynn
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The room was sparkling clean, the staff were kind and attentive, the amenities are amazing… food, spa services, snorkeling and diving were excellent!
Robert
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff was amazing! The property, room, food and beverages were also amazing.
Christopher
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room was great. Staff wonderful. Do not enjoy the sales staff pressure
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Cozumel Palace - All-Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Cozumel Palace - All-Inclusive

Number of reviews per page
20
40
Top reviews
Kathleen
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Palace resorts are amazing. Our 4th visit to one. This resort is small but it made our trip that more memorable. The guests and staff were all amazing. Activities were plentiful and we discovered snorkeling a few steps away from your lounge chair..
Sharon Sodano
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

O
Jean
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Rooms was excellent, staff amazing.
jeffrey brian
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff were great! The room was spectacular and clean every day. The hotel and facilities were spotless! The food was very good. The drinks were top shelf! The overall experience was great and would recommend! JK
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We enjoyed the entire experience so much we became members! Recommend Palace Resorts!
Jessica
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We booked a loft suite and it was the perfect room for us—two boys 10/14. Room was clean and serviced twice daily. Staff was friendly. Food was great. Resort walkable to dolphin experience and shops.
Zephorah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff was excellent, very focused on customer service. The “resort” wasn’t exactly as it was described a lot smaller and more like a hotel however the trip was relaxing. I wouldn’t compliment the food, it was rather on the cheap side and seemed like it was a lot of frozen food rather than made to order. The friendly nature of the people and the cleanliness made up for a lot. However I would not be a return customer
Read More
Ashley
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience
Read More
daniel ray
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The resort itself was first class, all of the staff was amazing, super friendly, clean, and professional. The food was absolutely amazing everywhere we went and was definitely not a disappointment for an all-inclusive resort. The rooms were very nice very clean and accommodating. Wish there was a little more nighttime entertainment or things to do especially on a cloudy or rainy day. We stayed for six nights and had an amazing time. ALAN was our favorite guy there who was so friendly and helpful and brought us drinks faster than we could drink them. But everyone there was just as kind and courteous. Would definitely return here. Only downside was there was no beach, but we knew that upfront.
Read More
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was always clean and it was the Best staff i've ever experienced.
greg
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great and safe place for kids
Kiley
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great food and great staff! Property was very clean!
Kathryn
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Chaitanya
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room and service was excellent
Edi
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Everything
Rohan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Clean rooms, courteous staff, excellent variety of food, pools were clean! Everything was awesome, and we had a great time!
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Property was great; service impeccable. We booked a honeymoon suite that was wonderful. HOWEVER, watch out for the "Vacation Property Specialists." I repeatedly told one "specialist" NO however he kept hounding me. Quite simply, from where I come from - no means no. Then after that, the "specialist" kept giving me the skunk eye when I past by the area. Like really Cozumel Palace? I also observed another couple being "ambushed" and she shifted from English to Spanish in the event that "specialist" didn't understand. She still felt harassed as I spoke to her about her experience. Upon checking out, another "specialist" flagged me for a coupon discount if I visit again, which I paid $ 299 US for but I have yet so see the email now that I am home. We will stay at this property again however, I will escalate to management if I am harassed again. Not cool Cozumel Palace, not cool.
Read More
lynn
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The room was sparkling clean, the staff were kind and attentive, the amenities are amazing… food, spa services, snorkeling and diving were excellent!
Robert
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff was amazing! The property, room, food and beverages were also amazing.
Christopher
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room was great. Staff wonderful. Do not enjoy the sales staff pressure
Number of reviews per page
20
40