How many rooms are available at Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive has 568 rooms in total.

What do past guests say about Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Dreams Sapphire Resort & Spa - All Inclusive

Name: Dreams Sapphire Resort & Spa - All Inclusive
Address: Super Manzana 11, Manzana 9, Lote 10, Benito Juárez, Estado de Quintana Roo, Mexico, 77580, Super Manzana 11, Manzana 9, Lote 10, Estado de Quintana Roo, 77580, Mexico
Rating: 8

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8.0

/10

Very Good

1,007 reviews

What Guests Say About Their Stay

Ethan

10.0

/ 10

Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)

Bernetta Blondell

10.0

/ 10

Spent seven days at Dreams with my daughters & a friend. The rooms were always clean, the food was excellent, loved the nightly entertainment & the staff were very friendly. It was unfortunate that the beaches were full of seaweed & unpleasant to walk on. I would recommend that some rules be posted regarding reserving chairs. There appeared to be unnecessary drama on several occasions. Overall, I would highly recommend Dreams Sapphire!

dan d.

10.0

/ 10

The staff was excellent in every way. Our room was nice but needs some updating.

In the Area

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Super Manzana 11, Manzana 9, Lote 10, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Dreams Sapphire Resort & Spa - All Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Dreams Sapphire Resort & Spa - All Inclusive

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What's around Dreams Sapphire Resort & Spa - All Inclusive

Super Manzana 11, Manzana 9, Lote 10, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

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Exterior Dreams Sapphire Resort & Spa - All Inclusive

Exterior 2 Dreams Sapphire Resort & Spa - All Inclusive

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General

Near Arrecife de Puerto Morelos National Park

Location

When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square. This all-inclusive property is 11.5 mi (18.4 km) from Moon Palace Golf Club and 9.1 mi (14.7 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Arrecife de Puerto Morelos National Park - 0.3 km / 0.2 mi
Puerto Morelos Beach - 1.1 km / 0.7 mi
Ojo de Agua Beach - 4.2 km / 2.6 mi
Puerto Morelos Town Square - 4.6 km / 2.8 mi
San Jose Catholic Parish - 4.6 km / 2.8 mi
Puerto Morelos Artists’ Cooperative - 4.6 km / 2.9 mi
Faro Inclinado - 4.6 km / 2.9 mi
Jungle Spa - 6.9 km / 4.3 mi
Monumento Ruta de los Cenotes - 7 km / 4.3 mi
Dr. Alfredo Barrera Marin Botanical Garden - 7.1 km / 4.4 mi
Sanctuary of Hope and Time Capsule - 7.9 km / 4.9 mi
Petempich Bay - 9.2 km / 5.7 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 14.7 km / 9.1 mi
Grand Outlet Riviera Maya - 15.6 km / 9.7 mi
Xoximilco - 16.6 km / 10.3 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 23.2 km / 14.4 mi
Cozumel Intl. Airport (CZM) - 70.2 km / 43.6 mi
Tulum Intl. Airport (TQO) - 143 km / 88.9 mi

Facilities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a complimentary water park, and a health club. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.

Dining

Enjoy Asian cuisine at Himitsu, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Rooms

Make yourself at home in one of the 568 guestrooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

All facilities in Dreams Sapphire Resort & Spa - All Inclusive

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Things to Do

Waterpark
Romantic proposal packages
Outdoor pool
Entertainment for adults
Outdoor facilities
Garden
Beach towel
Beach umbrella
Spa
Health club
Waterslide
Pool cabanas
Beach sun loungers
Pool sun loungers

Sports and Recreations

Basketball
Table tennis
Game room
Mini golf
Trampolines
Archery
Tennis court
Beach volleyball
Volleyball
Billiard

Hotel Services

Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Accessibilty

Accessible parking
Wheelchair accessible
Accessible bathroom
Disabled access friendly
Accessible path of travel

Family-friendly Facilities

Kids club
Toys
Children games
Children pool

Food and Drinks

Poolside bar
Buffet breakfast
Breakfast
Snack bar

General

Fireplace in lobby
Banquet
Terrace
Smoking area

Nearby Facilities

Hair salon
ATM/Banking
Gift shop
Shops

Public Facilities

Coffee shop
Parking

Business Facilities

Conference center
Conference rooms

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

Accommodation Policy & General Information in Dreams Sapphire Resort & Spa - All Inclusive

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Dreams Sapphire Resort & Spa - All Inclusive	568
Number of floors in Dreams Sapphire Resort & Spa - All Inclusive	3
Another facilities in Dreams Sapphire Resort & Spa - All Inclusive	Waterpark, Romantic proposal packages, Outdoor pool, Entertainment for adults, Outdoor facilities

Frequently asked question in Dreams Sapphire Resort & Spa - All Inclusive

What are available facilities at Dreams Sapphire Resort & Spa - All Inclusive?

There are top facilites at Dreams Sapphire Resort & Spa - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Dreams Sapphire Resort & Spa - All Inclusive?

The standard check-in time at Dreams Sapphire Resort & Spa - All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Dreams Sapphire Resort & Spa - All Inclusive provide breakfast?

Yes, Dreams Sapphire Resort & Spa - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Dreams Sapphire Resort & Spa - All Inclusive?

Dreams Sapphire Resort & Spa - All Inclusive is a 4.5-star hotel.

How many floors does Dreams Sapphire Resort & Spa - All Inclusive have?

Dreams Sapphire Resort & Spa - All Inclusive has 3 floors.

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More Reviews from Other Guests in Dreams Sapphire Resort & Spa - All Inclusive

Overall Ratings & Reviews Dreams Sapphire Resort & Spa - All Inclusive

Other sources (1,007)

8.0

Very Good

From 1,007 reviews

Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.8

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Traveler Reviews Dreams Sapphire Resort & Spa - All Inclusive

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Top reviews

Ethan

with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Dylan

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The property was very nice but a little dated. They were doing their best to update and not disturb guests to much. The food was good not great , the French restaraunt being our favourite. The amenities ( water slides, etc) were awesome for kids and adults. I would come back

Laura K

Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Excellent!

Deepali

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Excellent property and happy place to stay and enjoy . Highly recommended

Dzianis

with Children

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort.

Bernetta Blondell

Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Shannon April

with Friends

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Food was terrible. Hard to find anything to eat!

Michelle

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The place is gorgeous,

Moses

with Children

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Stayed at the Villa. This was the best part of the stay. Having our own private pool was great as the kids went in and out all day. The villas itself was amazing! Felt like our own little home. The pool and rooms cleaned daily. The only bad thing about staying at the villa is that there is no ocean view and it is very noisy during the day due to a lot of construction going on in the area. With the Villa, we Got complimentary Cabanas by the pool which was nice and your own butler to serve you. Food at the buffet and blue water was excellent. The kids club was very underwhelming. the facilities overall seem a bit older. Mini golf was a 2/10. The entertainment at night was top notch. The pool was nice, spacious. Beach was very dirty and barely anyone there. Not the place to go if your expect to get in the beach water. Overall it was a decent stay.

dan d.

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The staff was excellent in every way. Our room was nice but needs some updating.

Isaura

Family

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

This is not an all inclusive resort as it states. Most amenities are not available unless you have a membership with the hotel. The special restaurants prioritize members ,large tanning beds are $100 dollars per day. Rooftop pool is only accessible to members. They walk around offering coconuts for $9. Basically felt like a New York hotel. Spa treatments were priced as New York prices as well. Pools close early. Hotel overall is very Americanized didn’t really feel like Mexico. If you’re looking for the Mexican culture this is not it.

Christopher

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Alex did not greet us kindly. Everyone in our party including our teenage kids picked up on his demeanor. When ask about my VIP status he said Expedia did not call to notify the hotel. I had to show him conversation I had woth Expedia from 2 months prior asking about Preferred Club. I then had to email a screenshot to Alex so he could forward it to the manager. We were not offered a room upgrade but given Preferred Club. Such a disappointment. Don't get suckered into touring Dreams Natura. Sasha said 90 min and it took 3 hours. We used the vouchers for massages. The spa facilities and the staff were lovely. FYI Sasha said that because we were not in a Preferred Club room we couldn't get the better deals. The Preferred Club pool looked great but our son who is 6 foot 3 wasn't allowed in because he is 15. The pool concierge had me walk down to the (not so nice) P Club lounge to ask a manger for approval to let my son in. He said no. I pointed out how they considered him an adult when we booked the massage and when we looked into an excursion but he said no. Our family of 4 and the couple that joined us agreed we will not return.

Natarsha

Family

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

We visited this resort for a destination wedding and it was hands down the best wedding I've ever attended. The rooms were clean, had ample space, and the beds were comfy. The main pool was huge and the entertainment staff were great! There were several bars and restaurant choices so there weren't any long waits. The staff was very friendly and accommodating. I will definitely return in the future.

Marsha

with Children

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Loved loved loved everything especially the food and the staff at the buffet! Horrible staff at Himitsu restaurant! We waited 40 min with a pager then went back after 1&1/2 hours and they seated people ahead of us because they gave the host $20 & security was called when my husband called him out! Bianca made everything amazing after we spoke to her!!!!!

KORINA

with Friends

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Enjoyed our stay everything was perfect

Daniel

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Amazing property, staff was unbelievable and went the extra mile for me

Justin Alan

with Friends

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

For the price the hotel, the beach is not what I expected. Hotel zone is much better and nicer beaches with clear water. Stick to the hotel zone.

Reza

with Friends

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Overall, our experience at this all-inclusive hotel in Mexico was very good. The cleanliness was acceptable, the staff were very friendly, and there was a nice variety of food options. In general, everything was fine; however, a few aspects could be improved. First, the hotel has only two pools. One is a main pool that everyone can access, including children, and it constantly plays very loud music. So, for anyone hoping to relax, this pool is not suitable. Many people go on vacation wanting a quiet escape, and unfortunately, this pool is not conducive to that. The second pool is much smaller, has no ocean view, and it’s an adults-only pool, but you need an upgraded membership to access it. So, with a standard booking, you can’t use it. The other option is the beach, where you can relax, and there were a decent number of beach loungers. However, unlike many other hotels, or even some of the loungers inside this hotel, the beach loungers were all hard plastic. They were extremely stiff and uncomfortable, so you couldn’t really relax on them for long. Another issue we had was with the timeshare sellers. They were extremely pushy, and despite us telling them multiple times that we weren’t interested, they kept approaching us in the hotel and restarting the conversation. Lastly, we were told that if we spent about 20 minutes talking to them, we’d get a coupon for $40 off a spa massage. But when I went to the spa, they showed me two different menus—one with the coupon and one with

Autumn

with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

This was our second time at this property with the 1st visit 15 years ago. The property has changed owners and it seems like it has gone down somewhat in quality. Pros: Food was good and had a decent variety to chose from. Housekeeping, pool, restaurant, and bar staff were all excellent. Resort was kept clean. Pool areas were comfortable and offered a decent amount of seating. Cons: Concierge staff were friendly and helpful but were extremely pushy about touring sister properties. We upgraded to an oceanfront room only to find that the hotel had piled up all of the seaweed from the beach (an entire dump trucks amount) right below our balcony which was not only an eyesore, but also caused an unpleasant odor and an abundance of tiny insects. Gym was only open until noon. Room was comfortable but was starting to show it's age and the amenities like shampoo, conditioner, bodywash were significantly lower quality than our first visit. Overall we enjoyed our stay and would consider returning again. Understandably, some of the cons listed are a bit nitpicky, but they are things we noticed and are what kept me from giving the resort a 5 star rating.

Adonice

Family

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The pool was incredible. The beach area Is really lacking however.

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Others 4 Dreams Sapphire Resort & Spa - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.