Dreams Sapphire Resort & Spa - All Inclusive

Others
8.0
/10
Very Good
1,006 reviews

What Guests Say About Their Stay

Dominika

10.0
/ 10
The staff was very friendly and helpful and the resort was clean and beautiful!

Stephanie

10.0
/ 10
the room was amazing. the staff was great! the buffet not so great. the breakfast at the buffet was great, we never did go for lunch, we ate there one time for dinner, and there wasn't a lot to choose from. The restaurants were amazing. the resort was clean. they keep the beach super clean, every morning they were out there cleaning up the seaweed.

Susan

10.0
/ 10
We had a room right by the beach bar, a swim out and view of the ocean, so it was perfect. The walk to the Adult pool was not far. The property is very large ! Lots going on all the time! The room was clean and the food was very good. The service at the big pool was slow with so many people there. The adult pool was nice and quiet to read or nap and the service was great! In the restaurants they offered blankets if you were cold. The evenings were chilly!
In the Area
See Map
Super Manzana 11, Manzana 9, Lote 10, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Dreams Sapphire Resort & Spa - All Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Dreams Sapphire Resort & Spa - All Inclusive

Super Manzana 11, Manzana 9, Lote 10, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
Discover More Places
Exterior Dreams Sapphire Resort & Spa - All Inclusive
Exterior 2 Dreams Sapphire Resort & Spa - All Inclusive

Discover More About Dreams Sapphire Resort & Spa - All Inclusive

General


Near Arrecife de Puerto Morelos National Park

Location


When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square. This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Arrecife de Puerto Morelos National Park - 0.3 km / 0.2 mi
Puerto Morelos Beach - 1.1 km / 0.7 mi
Ojo de Agua Beach - 4.2 km / 2.6 mi
Puerto Morelos Town Square - 4.6 km / 2.8 mi
San Jose Catholic Parish - 4.6 km / 2.8 mi
Puerto Morelos Artists’ Cooperative - 4.6 km / 2.9 mi
Faro Inclinado - 4.6 km / 2.9 mi
Jungle Spa - 6.9 km / 4.3 mi
Monumento Ruta de los Cenotes - 7 km / 4.3 mi
Dr. Alfredo Barrera Marin Botanical Garden - 7.1 km / 4.4 mi
Sanctuary of Hope and Time Capsule - 7.9 km / 4.9 mi
Petempich Bay - 9.2 km / 5.7 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 14.7 km / 9.1 mi
Grand Outlet Riviera Maya - 15.6 km / 9.7 mi
Moon Palace Golf Club - 16.3 km / 10.1 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 23.2 km / 14.4 mi
Cozumel Intl. Airport (CZM) - 70.2 km / 43.6 mi
Tulum Intl. Airport (TQO) - 143 km / 88.9 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a complimentary water park, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Puerto Morelos? This property has 8295 square feet (771 square meters) of space consisting of a conference center and 4 meeting rooms.

Dining


Grab a bite to eat at one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 6 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Rooms


Make yourself at home in one of the 568 guestrooms featuring iPod docking stations and free minibar items. Your bed comes with down comforters and premium bedding. 50-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

All facilities in Dreams Sapphire Resort & Spa - All Inclusive

Bar, Cafe and Lounge Dreams Sapphire Resort & Spa - All Inclusive
Bar, Cafe and Lounge
Swimming Pool Dreams Sapphire Resort & Spa - All Inclusive
Swimming Pool
Entertainment Facility Dreams Sapphire Resort & Spa - All Inclusive
Entertainment Facility
Fitness Center Dreams Sapphire Resort & Spa - All Inclusive
Fitness Center
Functional Hall Dreams Sapphire Resort & Spa - All Inclusive
Functional Hall

Things to Do

  • Waterpark
  • Romantic proposal packages
  • Outdoor pool
  • Outdoor facilities
  • Garden
  • Beach towel
  • Shops
  • Beach umbrella
  • Spa
  • Sauna
  • Steam room
  • Waterslide
  • Pool sun loungers

Sports and Recreations

  • Game room
  • Fitness center
  • Basketball
  • Table tennis
  • Mini golf
  • Trampolines
  • Archery
  • Tennis court
  • Beach volleyball
  • Volleyball
  • Billiard

Hotel Services

  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Accessible parking
  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Snack bar

General

  • Banquet
  • Terrace
  • Smoking area

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Public Facilities

  • Coffee shop
  • Parking

Business Facilities

  • Conference center
  • Conference rooms

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Dreams Sapphire Resort & Spa - All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Some water is reused through a grey water recycling system
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room
Read All

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dreams Sapphire Resort & Spa - All Inclusive
568
Number of floors in Dreams Sapphire Resort & Spa - All Inclusive
3
Another facilities in Dreams Sapphire Resort & Spa - All Inclusive
Waterpark, Romantic proposal packages, Outdoor pool, Outdoor facilities, Garden

Frequently asked question in Dreams Sapphire Resort & Spa - All Inclusive

What are available facilities at Dreams Sapphire Resort & Spa - All Inclusive?
There are top facilites at Dreams Sapphire Resort & Spa - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Dreams Sapphire Resort & Spa - All Inclusive?
The standard check-in time at Dreams Sapphire Resort & Spa - All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Dreams Sapphire Resort & Spa - All Inclusive provide breakfast?
Yes, Dreams Sapphire Resort & Spa - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dreams Sapphire Resort & Spa - All Inclusive?
Dreams Sapphire Resort & Spa - All Inclusive is a 4.5-star hotel.
How many floors does Dreams Sapphire Resort & Spa - All Inclusive have?
Dreams Sapphire Resort & Spa - All Inclusive has 3 floors.
See All

More Reviews from Other Guests in Dreams Sapphire Resort & Spa - All Inclusive

8.0
Very Good
From 1,006 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dreams Sapphire Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Florin
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok.
Angelina
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The pool was beautiful. I did not like that it was very confusing to get to the rooms. The vegetation is beautiful but it blocks the view to see where you need to go.
Jadd
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The food was awful and they will try to upcharge you on everything through out the stay.
Todd
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great
Kory Lee
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing staff, great food, fun events going on, etc. The only real downside is the beach. It’s full of seaweed even at the time of year when it’s supposed to be at its lowest level. If you don’t mind not having a swimmable beach everything is perfect.
Kathleen
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was clean and big. Staff was extremely friendly and helpful. Fridge was kept pretty well stocked. Food was decent, buffet had a decent number of options. Blue water grill was great food. The Italian place had tiny portions. The teppanyaki qas only available one night, after 9pm which was disappointing. The beach had incredibly soft sand, but a fair amount of seaweed and the water was murky most days we were there. Always chairs available on the beach, but tough to get chairs around the pool, unless you saved them before 9ish. Shows were good, and kids club had decent programming for kids. We loved the prehispanic show in particular, very impressive. Overall a great stay at a very good smaller resort.
Read More
Mark
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Food wasn’t the best and the place looks worn down.
Dorathy
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room had a strong smell of mildew, and we could not be moved to another room. The staff was very friendly and cleaned the AC and used an ozone machine twice in our 4 nights, which helped in the short term, but not the long term. The ceiling had a black mold ring that was dripping water. It wasn't nice. Instead of feeling relaxed, I had a feeling of being stressed. No one wants to be deep in home maintenance on vacation. This was a swim out king in building 2. The positives were the individual staff and the Mexican breakfasts.
Read More
Andy Vishnu
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great experience overall!
Dominika
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was very friendly and helpful and the resort was clean and beautiful!
Nicole E
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hotel was clean, food was decent (not amazing), everyone was super friendly. Just DO NOT go off-site to preview another hotel for them (they will try and sell you this at every turn and tell you they will give you money for it). They do give you money but they’ll waste 3-5 hours of your trip even though they make it sound like a “one hour tour”. Wish I would have read this before the trip so hope it saves someone else 😬
Read More
Suman Kumar
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room Cleaning was always delayed, swim out pool in room was not properly maintained and not cleaned at least while I was at resort. Lot of birds and its garbage at pool. Internet wifi and room service issues during my stay, landline was not working to connect with front desk even though I got preferred club room there is no difference in experience when compared to other rooms. Don't spend much on preferred club rooms.
Read More
Devraj
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good
Terri A.
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The people that work there are amazing couldn’t have asked for any better!
Robin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very cozy environment. Not too crowded. Great service. I was in one of the club suite. Room was great. Beach wasn’t crowded. Activities for both adults and kids. So yes my family surely enjoyed the time at Dreams Sapphire.
Stephanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

the room was amazing. the staff was great! the buffet not so great. the breakfast at the buffet was great, we never did go for lunch, we ate there one time for dinner, and there wasn't a lot to choose from. The restaurants were amazing. the resort was clean. they keep the beach super clean, every morning they were out there cleaning up the seaweed.
Read More
Susan
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

We had a room right by the beach bar, a swim out and view of the ocean, so it was perfect. The walk to the Adult pool was not far. The property is very large ! Lots going on all the time! The room was clean and the food was very good. The service at the big pool was slow with so many people there. The adult pool was nice and quiet to read or nap and the service was great! In the restaurants they offered blankets if you were cold. The evenings were chilly!
Read More
Randi Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was fantastic. Rooms clean, food tasty, bars attentive, and staff was so nice and on top of anything we needed. Pools were a little cold. Had the swim out room, but pool was too cool to use in mid-January.
Helen Terry
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Rooms need updating. Lighting was poor I. Rooms. Service was great. Buffet good but wild animals in the restaurant!
Lindsey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This resort was breathtaking. It was clean, the food was amazing and the STAFF were so friendly and kind!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Dreams Sapphire Resort & Spa - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 1,006 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dreams Sapphire Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Florin
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok.
Angelina
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The pool was beautiful. I did not like that it was very confusing to get to the rooms. The vegetation is beautiful but it blocks the view to see where you need to go.
Jadd
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The food was awful and they will try to upcharge you on everything through out the stay.
Todd
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great
Kory Lee
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing staff, great food, fun events going on, etc. The only real downside is the beach. It’s full of seaweed even at the time of year when it’s supposed to be at its lowest level. If you don’t mind not having a swimmable beach everything is perfect.
Kathleen
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was clean and big. Staff was extremely friendly and helpful. Fridge was kept pretty well stocked. Food was decent, buffet had a decent number of options. Blue water grill was great food. The Italian place had tiny portions. The teppanyaki qas only available one night, after 9pm which was disappointing. The beach had incredibly soft sand, but a fair amount of seaweed and the water was murky most days we were there. Always chairs available on the beach, but tough to get chairs around the pool, unless you saved them before 9ish. Shows were good, and kids club had decent programming for kids. We loved the prehispanic show in particular, very impressive. Overall a great stay at a very good smaller resort.
Read More
Mark
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Food wasn’t the best and the place looks worn down.
Dorathy
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room had a strong smell of mildew, and we could not be moved to another room. The staff was very friendly and cleaned the AC and used an ozone machine twice in our 4 nights, which helped in the short term, but not the long term. The ceiling had a black mold ring that was dripping water. It wasn't nice. Instead of feeling relaxed, I had a feeling of being stressed. No one wants to be deep in home maintenance on vacation. This was a swim out king in building 2. The positives were the individual staff and the Mexican breakfasts.
Read More
Andy Vishnu
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great experience overall!
Dominika
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff was very friendly and helpful and the resort was clean and beautiful!
Nicole E
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Hotel was clean, food was decent (not amazing), everyone was super friendly. Just DO NOT go off-site to preview another hotel for them (they will try and sell you this at every turn and tell you they will give you money for it). They do give you money but they’ll waste 3-5 hours of your trip even though they make it sound like a “one hour tour”. Wish I would have read this before the trip so hope it saves someone else 😬
Read More
Suman Kumar
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room Cleaning was always delayed, swim out pool in room was not properly maintained and not cleaned at least while I was at resort. Lot of birds and its garbage at pool. Internet wifi and room service issues during my stay, landline was not working to connect with front desk even though I got preferred club room there is no difference in experience when compared to other rooms. Don't spend much on preferred club rooms.
Read More
Devraj
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good
Terri A.
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The people that work there are amazing couldn’t have asked for any better!
Robin
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very cozy environment. Not too crowded. Great service. I was in one of the club suite. Room was great. Beach wasn’t crowded. Activities for both adults and kids. So yes my family surely enjoyed the time at Dreams Sapphire.
Stephanie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

the room was amazing. the staff was great! the buffet not so great. the breakfast at the buffet was great, we never did go for lunch, we ate there one time for dinner, and there wasn't a lot to choose from. The restaurants were amazing. the resort was clean. they keep the beach super clean, every morning they were out there cleaning up the seaweed.
Read More
Susan
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

We had a room right by the beach bar, a swim out and view of the ocean, so it was perfect. The walk to the Adult pool was not far. The property is very large ! Lots going on all the time! The room was clean and the food was very good. The service at the big pool was slow with so many people there. The adult pool was nice and quiet to read or nap and the service was great! In the restaurants they offered blankets if you were cold. The evenings were chilly!
Read More
Randi Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was fantastic. Rooms clean, food tasty, bars attentive, and staff was so nice and on top of anything we needed. Pools were a little cold. Had the swim out room, but pool was too cool to use in mid-January.
Helen Terry
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Rooms need updating. Lighting was poor I. Rooms. Service was great. Buffet good but wild animals in the restaurant!
Lindsey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This resort was breathtaking. It was clean, the food was amazing and the STAFF were so friendly and kind!
Number of reviews per page
20
40