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Dreams Sapphire Resort & Spa - All Inclusive

Resort
Mencari bilik untuk anda...
8.0
/10
Sangat Baik
1,007 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Ethan

10.0
/ 10
Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)

Bernetta Blondell

10.0
/ 10
Spent seven days at Dreams with my daughters & a friend. The rooms were always clean, the food was excellent, loved the nightly entertainment & the staff were very friendly. It was unfortunate that the beaches were full of seaweed & unpleasant to walk on. I would recommend that some rules be posted regarding reserving chairs. There appeared to be unnecessary drama on several occasions. Overall, I would highly recommend Dreams Sapphire!

dan d.

10.0
/ 10
The staff was excellent in every way. Our room was nice but needs some updating.
Di Kawasan
Lihat Peta
Super Manzana 11, Manzana 9, Lote 10, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Kemudahan Utama

Lihat Lebih
Kolam Renang
Restoran
Meja Depan 24 jam
Parkir
WiFi
Dreams Sapphire Resort & Spa - All Inclusive terletak di kawasan / bandar Benito Juárez. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Dreams Sapphire Resort & Spa - All Inclusive

Super Manzana 11, Manzana 9, Lote 10, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
Temui Lebih Banyak Tempat
Luar Bangunan Dreams Sapphire Resort & Spa - All Inclusive
Luar Bangunan 2 Dreams Sapphire Resort & Spa - All Inclusive

Ketahui Lebih Lanjut Mengenai Dreams Sapphire Resort & Spa - All Inclusive

General


Berdekatan Taman Marin Nasional Puerto Morelos

Location


Apabila anda menginap di Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, anda akan berada di pantai, hanya 2 minit memandu dari Pantai Puerto Morelos dan 6 minit dari Dataran Bandar Puerto Morelos. Hartanah merangkumi semua ini berada 18.4 km dari Kelab Golf Moon Palace dan 14.7 km dari West Coast of Isla Mujeres, Punta Cancun dan Taman Negara Punta Nizuc.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Taman Marin Nasional Puerto Morelos - 0.3 km / 0.2 mi
Pantai Puerto Morelos - 1.1 km / 0.7 mi
Pantai Ojo de Agua - 4.2 km / 2.6 mi
Dataran Bandar Puerto Morelos - 4.6 km / 2.8 mi
Gereja Kariah Katolik San Jose - 4.6 km / 2.8 mi
Koperasi Artis Puerto Morelos - 4.6 km / 2.9 mi
Rumah Api Condong - 4.6 km / 2.9 mi
Spa Hutan - 6.9 km / 4.3 mi
Monumen Laluan Cenotes - 7 km / 4.3 mi
Taman Botani Marin Dr. Alfredo Barrera - 7.1 km / 4.4 mi
Sanctuary of Hope and Time Capsule - 7.9 km / 4.9 mi
Petempich Bay - 9.2 km / 5.7 mi
West Coast of Isla Mujeres, Punta Cancun dan Taman Negara Punta Nizuc - 14.7 km / 9.1 mi
Grand Outlet Riviera Maya - 15.6 km / 9.7 mi
Xoximilco - 16.6 km / 10.3 mi

Lapangan terbang terdekat ialah:
Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 23.2 km / 14.4 mi
Cozumel, Quintana Roo (CZM-Lapangan Terbang Antarabangsa Cozumel) - 70.2 km / 43.6 mi
Lapangan Terbang Antarabangsa Tulum (TQO) - 143 km / 88.9 mi

Facilities


Manjakan diri anda di spa yang menawarkan urut, rawatan badan dan rawatan muka. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk 4 kolam renang terbuka, taman air percuma dan sebuah kelab kesihatan. Ciri-ciri tambahan di hartanah ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj).

Business Facilities


Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam, kakitangan berbilang bahasa dan tempat simpanan bagasi. Ada rancangan acara di Puerto Morelos? hartanah ini mempunyai ruang berukuran 8295 kaki persegi (771 meter persegi) yang terdiri daripada pusat persidangan dan 4 bilik mesyuarat.

Dining


Nikmati masakan Asia di Himitsu, salah sebuah daripada 8 restoran di hartanah atau nikmatinya dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Snek juga tersedia di kedai kopi atau kafe. Jika anda teringinkan minuman yang menyegarkan, kunjungilah bar pantai atau mana-mana satu daripada 6 bar/ruang istirahat atau 3 bar tepi kolam. Sarapan bufet percuma disajikan pada setiap hari dari 7:00 hingga 11:30.

Rooms


Selesakan diri anda di salah satu daripada 568 bilik tamu yang menampilkan item bar mini percuma dan Televisyen LED. Katil anda disediakan dengan gebar bulu kapas dan peralatan tempat tidur premium. Bilik mempunyai balkoni atau laman dalam persendirian. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi menampilkan pancuran mandi dengan hulu semburan mandi hujan dan kelengkapan dandanan diri percuma.

Semua kemudahan dari Dreams Sapphire Resort & Spa - All Inclusive

Bar, Kafe dan Lounge Dreams Sapphire Resort & Spa - All Inclusive
Bar, Kafe dan Lounge
Kolam Renang Dreams Sapphire Resort & Spa - All Inclusive
Kolam Renang
Kemudahan Hiburan Dreams Sapphire Resort & Spa - All Inclusive
Kemudahan Hiburan
Pusat Kecergasan Dreams Sapphire Resort & Spa - All Inclusive
Pusat Kecergasan
Dewan Majlis Dreams Sapphire Resort & Spa - All Inclusive
Dewan Majlis

Aktiviti

  • Taman air
  • Pakej lamaran romantik
  • Kolam renang terbuka
  • Hiburan untuk orang dewasa
  • Kemudahan luar
  • Taman
  • Tuala pantai
  • Payung pantai
  • Spa
  • Kelab kesihatan
  • Gelongsor air
  • Kabana kolam renang
  • Kerusi berjemur pantai
  • Kerusi berjemur kolam renang

Sukan & Rekreasi

  • Bola keranjang
  • Ping pong
  • Bilik permainan
  • Mini golf
  • Trampolin
  • Memanah
  • Gelanggang tenis
  • Bola tampar pantai
  • Bola tampar
  • Biliard

Perkhidmatan Hotel

  • Kakitangan berbilang bahasa
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Kemudahan OKU

  • Parkir mudah diakses OKU
  • Akses kerusi roda
  • Bilik mandi mudah diakses OKU
  • Pembolehcapaian mudah
  • Laluan mudah diakses OKU

Mesra Keluarga

  • Kelab kanak-kanak
  • Alat permainan
  • Permainan kanak-kanak
  • Kolam renang kanak-kanak

Makanan dan Minuman

  • Bar tepi kolam renang
  • Sarapan bufet
  • Sarapan
  • Bar snek

Umum

  • Pendiangan di lobi
  • Bankuet
  • Teres
  • Kawasan merokok

Kemudahan Berhampiran

  • Salun rambut
  • ATM/Perbankan
  • Kedai cenderamata
  • Kedai

Kemudahan Umum

  • Kedai kopi
  • Parkir

Kemudahan Perniagaan

  • Pusat persidangan
  • Bilik persidangan

Kanak-kanak dan Haiwan Peliharaan

  • Penjagaan anak dengan surcaj

Kemudahan Internet

  • WiFi percuma

Polisi Penginapan & Maklumat Umum di Dreams Sapphire Resort & Spa - All Inclusive

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
15:00 - 00:00
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, dan alat pertolongan cemas
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
, Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Limited Number Of Pets In Room
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - 00:00 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Dreams Sapphire Resort & Spa - All Inclusive
568
Bilangan tingkat di Dreams Sapphire Resort & Spa - All Inclusive
3
Fasilitas lain di Dreams Sapphire Resort & Spa - All Inclusive
Taman air, Pakej lamaran romantik, Kolam renang terbuka, Hiburan untuk orang dewasa, Kemudahan luar

Soalan lazim tentang Dreams Sapphire Resort & Spa - All Inclusive

Apa facilities yang tersedia di Dreams Sapphire Resort & Spa - All Inclusive?
Berikut facilities yang ada di Dreams Sapphire Resort & Spa - All Inclusive seperti Kolam Renang, Restoran, Meja Depan 24 jam, Parkir, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Dreams Sapphire Resort & Spa - All Inclusive?
Masa check-in di Dreams Sapphire Resort & Spa - All Inclusive bermula dari 15:00 - 00:00 manakala masa check-out ialah pada Sebelum 12:00
Adakah Dreams Sapphire Resort & Spa - All Inclusive menyediakan sarapan pagi?
Ya, Dreams Sapphire Resort & Spa - All Inclusive menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Dreams Sapphire Resort & Spa - All Inclusive?
Dreams Sapphire Resort & Spa - All Inclusive ialah hotel bertaraf 4.5-bintang.
Berapakah bilangan tingkat di Dreams Sapphire Resort & Spa - All Inclusive?
Dreams Sapphire Resort & Spa - All Inclusive mempunyai 3 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Dreams Sapphire Resort & Spa - All Inclusive

Penilaian & Ulasan Keseluruhan Dreams Sapphire Resort & Spa - All Inclusive

Sumber lain (1,007)
8.0
Sangat Baik
Daripada 1,007 ulasan
Kebersihan

8.6

Keselesaan Bilik

8.4

Perkhidmatan dan Kemudahan

8.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Dreams Sapphire Resort & Spa - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ethan
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)
Read More
Dylan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The property was very nice but a little dated. They were doing their best to update and not disturb guests to much. The food was good not great , the French restaraunt being our favourite. The amenities ( water slides, etc) were awesome for kids and adults. I would come back
Laura K
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Excellent!
Deepali
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Excellent property and happy place to stay and enjoy . Highly recommended
Dzianis
icon-dengan Anak
dengan Anak
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort.
Read More
Bernetta Blondell
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Spent seven days at Dreams with my daughters & a friend. The rooms were always clean, the food was excellent, loved the nightly entertainment & the staff were very friendly. It was unfortunate that the beaches were full of seaweed & unpleasant to walk on. I would recommend that some rules be posted regarding reserving chairs. There appeared to be unnecessary drama on several occasions. Overall, I would highly recommend Dreams Sapphire!
Read More
Shannon April
icon-dengan Rakan
dengan Rakan
4.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Food was terrible. Hard to find anything to eat!
Michelle
4.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The place is gorgeous,
Moses
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Stayed at the Villa. This was the best part of the stay. Having our own private pool was great as the kids went in and out all day. The villas itself was amazing! Felt like our own little home. The pool and rooms cleaned daily. The only bad thing about staying at the villa is that there is no ocean view and it is very noisy during the day due to a lot of construction going on in the area. With the Villa, we Got complimentary Cabanas by the pool which was nice and your own butler to serve you. Food at the buffet and blue water was excellent. The kids club was very underwhelming. the facilities overall seem a bit older. Mini golf was a 2/10. The entertainment at night was top notch. The pool was nice, spacious. Beach was very dirty and barely anyone there. Not the place to go if your expect to get in the beach water. Overall it was a decent stay.
Read More
dan d.
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The staff was excellent in every way. Our room was nice but needs some updating.
Jennifer
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Love it
Isaura
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

This is not an all inclusive resort as it states. Most amenities are not available unless you have a membership with the hotel. The special restaurants prioritize members ,large tanning beds are $100 dollars per day. Rooftop pool is only accessible to members. They walk around offering coconuts for $9. Basically felt like a New York hotel. Spa treatments were priced as New York prices as well. Pools close early. Hotel overall is very Americanized didn’t really feel like Mexico. If you’re looking for the Mexican culture this is not it.
Read More
Christopher
8.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Alex did not greet us kindly. Everyone in our party including our teenage kids picked up on his demeanor. When ask about my VIP status he said Expedia did not call to notify the hotel. I had to show him conversation I had woth Expedia from 2 months prior asking about Preferred Club. I then had to email a screenshot to Alex so he could forward it to the manager. We were not offered a room upgrade but given Preferred Club. Such a disappointment. Don't get suckered into touring Dreams Natura. Sasha said 90 min and it took 3 hours. We used the vouchers for massages. The spa facilities and the staff were lovely. FYI Sasha said that because we were not in a Preferred Club room we couldn't get the better deals. The Preferred Club pool looked great but our son who is 6 foot 3 wasn't allowed in because he is 15. The pool concierge had me walk down to the (not so nice) P Club lounge to ask a manger for approval to let my son in. He said no. I pointed out how they considered him an adult when we booked the massage and when we looked into an excursion but he said no. Our family of 4 and the couple that joined us agreed we will not return.
Read More
Natarsha
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

We visited this resort for a destination wedding and it was hands down the best wedding I've ever attended. The rooms were clean, had ample space, and the beds were comfy. The main pool was huge and the entertainment staff were great! There were several bars and restaurant choices so there weren't any long waits. The staff was very friendly and accommodating. I will definitely return in the future.
Read More
Marsha
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Loved loved loved everything especially the food and the staff at the buffet! Horrible staff at Himitsu restaurant! We waited 40 min with a pager then went back after 1&1/2 hours and they seated people ahead of us because they gave the host $20 & security was called when my husband called him out! Bianca made everything amazing after we spoke to her!!!!!
Read More
KORINA
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Enjoyed our stay everything was perfect
Nayeli Saldivar
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

El de seguridad del bar se portó muy grosero cuando quise reportar a un gringo que nos estuvo molestando ya hasta justo la mayoría del bar lo estuvieron reportando por que estuvo molestando a todos y no lo retiraban del bar la verdad es que si puedes buscar otra opción mejor
Daniel
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Amazing property, staff was unbelievable and went the extra mile for me
Justin Alan
icon-dengan Rakan
dengan Rakan
2.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

For the price the hotel, the beach is not what I expected. Hotel zone is much better and nicer beaches with clear water. Stick to the hotel zone.
Reza
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Overall, our experience at this all-inclusive hotel in Mexico was very good. The cleanliness was acceptable, the staff were very friendly, and there was a nice variety of food options. In general, everything was fine; however, a few aspects could be improved. First, the hotel has only two pools. One is a main pool that everyone can access, including children, and it constantly plays very loud music. So, for anyone hoping to relax, this pool is not suitable. Many people go on vacation wanting a quiet escape, and unfortunately, this pool is not conducive to that. The second pool is much smaller, has no ocean view, and it’s an adults-only pool, but you need an upgraded membership to access it. So, with a standard booking, you can’t use it. The other option is the beach, where you can relax, and there were a decent number of beach loungers. However, unlike many other hotels, or even some of the loungers inside this hotel, the beach loungers were all hard plastic. They were extremely stiff and uncomfortable, so you couldn’t really relax on them for long. Another issue we had was with the timeshare sellers. They were extremely pushy, and despite us telling them multiple times that we weren’t interested, they kept approaching us in the hotel and restarting the conversation. Lastly, we were told that if we spent about 20 minutes talking to them, we’d get a coupon for $40 off a spa massage. But when I went to the spa, they showed me two different menus—one with the coupon and one with
Read More
Bilangan ulasan setiap halaman
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Lain-lain 4 Dreams Sapphire Resort & Spa - All Inclusive

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Penilaian & Ulasan Keseluruhan Dreams Sapphire Resort & Spa - All Inclusive

Sumber lain (1,007)
8.0
Sangat Baik
Daripada 1,007 ulasan
Kebersihan

8.6

Keselesaan Bilik

8.4

Perkhidmatan dan Kemudahan

8.8

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Dreams Sapphire Resort & Spa - All Inclusive

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Ethan
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)
Read More
Dylan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The property was very nice but a little dated. They were doing their best to update and not disturb guests to much. The food was good not great , the French restaraunt being our favourite. The amenities ( water slides, etc) were awesome for kids and adults. I would come back
Laura K
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Excellent!
Deepali
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Excellent property and happy place to stay and enjoy . Highly recommended
Dzianis
icon-dengan Anak
dengan Anak
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

⭐☆☆☆☆ We had a very disappointing experience at this hotel and cannot recommend it. If you are coming for the ocean, be aware of the heavy seaweed issue. There was a large amount in the water, and it wasn’t properly cleaned until the last days of our stay. Even then, the smell was strong and the water remained unusable. We didn’t go into the ocean even once. The food was very average — nothing special and sometimes not even tasty. We mostly ate at the main buffet. As Preferred Club guests, we didn’t see any real benefits. Access to certain areas, like the adults-only rooftop pool, required an additional upgrade, making it feel pointless. Rooms are outdated and clearly worn — furniture is damaged and needs attention. The main reason for the 1-star rating is a serious situation. We came for a wedding, and the bride got food poisoning from the hotel. She was extremely unwell, fainting, and could barely stand. Despite this, the staff made no accommodations, refused to adjust the schedule, and offered no solutions. The ceremony went ahead, but she was taken to the hospital shortly after. Management showed zero empathy or follow-up, even the next day. Overall, this was an extremely disappointing experience, especially for such an expensive resort.
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Bernetta Blondell
icon-Percutian Keluarga
Percutian Keluarga
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Spent seven days at Dreams with my daughters & a friend. The rooms were always clean, the food was excellent, loved the nightly entertainment & the staff were very friendly. It was unfortunate that the beaches were full of seaweed & unpleasant to walk on. I would recommend that some rules be posted regarding reserving chairs. There appeared to be unnecessary drama on several occasions. Overall, I would highly recommend Dreams Sapphire!
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Shannon April
icon-dengan Rakan
dengan Rakan
4.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Food was terrible. Hard to find anything to eat!
Michelle
4.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The place is gorgeous,
Moses
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Stayed at the Villa. This was the best part of the stay. Having our own private pool was great as the kids went in and out all day. The villas itself was amazing! Felt like our own little home. The pool and rooms cleaned daily. The only bad thing about staying at the villa is that there is no ocean view and it is very noisy during the day due to a lot of construction going on in the area. With the Villa, we Got complimentary Cabanas by the pool which was nice and your own butler to serve you. Food at the buffet and blue water was excellent. The kids club was very underwhelming. the facilities overall seem a bit older. Mini golf was a 2/10. The entertainment at night was top notch. The pool was nice, spacious. Beach was very dirty and barely anyone there. Not the place to go if your expect to get in the beach water. Overall it was a decent stay.
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dan d.
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The staff was excellent in every way. Our room was nice but needs some updating.
Jennifer
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Love it
Isaura
icon-Percutian Keluarga
Percutian Keluarga
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

This is not an all inclusive resort as it states. Most amenities are not available unless you have a membership with the hotel. The special restaurants prioritize members ,large tanning beds are $100 dollars per day. Rooftop pool is only accessible to members. They walk around offering coconuts for $9. Basically felt like a New York hotel. Spa treatments were priced as New York prices as well. Pools close early. Hotel overall is very Americanized didn’t really feel like Mexico. If you’re looking for the Mexican culture this is not it.
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Christopher
8.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Alex did not greet us kindly. Everyone in our party including our teenage kids picked up on his demeanor. When ask about my VIP status he said Expedia did not call to notify the hotel. I had to show him conversation I had woth Expedia from 2 months prior asking about Preferred Club. I then had to email a screenshot to Alex so he could forward it to the manager. We were not offered a room upgrade but given Preferred Club. Such a disappointment. Don't get suckered into touring Dreams Natura. Sasha said 90 min and it took 3 hours. We used the vouchers for massages. The spa facilities and the staff were lovely. FYI Sasha said that because we were not in a Preferred Club room we couldn't get the better deals. The Preferred Club pool looked great but our son who is 6 foot 3 wasn't allowed in because he is 15. The pool concierge had me walk down to the (not so nice) P Club lounge to ask a manger for approval to let my son in. He said no. I pointed out how they considered him an adult when we booked the massage and when we looked into an excursion but he said no. Our family of 4 and the couple that joined us agreed we will not return.
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Natarsha
icon-Percutian Keluarga
Percutian Keluarga
8.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

We visited this resort for a destination wedding and it was hands down the best wedding I've ever attended. The rooms were clean, had ample space, and the beds were comfy. The main pool was huge and the entertainment staff were great! There were several bars and restaurant choices so there weren't any long waits. The staff was very friendly and accommodating. I will definitely return in the future.
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Marsha
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Loved loved loved everything especially the food and the staff at the buffet! Horrible staff at Himitsu restaurant! We waited 40 min with a pager then went back after 1&1/2 hours and they seated people ahead of us because they gave the host $20 & security was called when my husband called him out! Bianca made everything amazing after we spoke to her!!!!!
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KORINA
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Enjoyed our stay everything was perfect
Nayeli Saldivar
icon-dengan Anak
dengan Anak
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

El de seguridad del bar se portó muy grosero cuando quise reportar a un gringo que nos estuvo molestando ya hasta justo la mayoría del bar lo estuvieron reportando por que estuvo molestando a todos y no lo retiraban del bar la verdad es que si puedes buscar otra opción mejor
Daniel
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Amazing property, staff was unbelievable and went the extra mile for me
Justin Alan
icon-dengan Rakan
dengan Rakan
2.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

For the price the hotel, the beach is not what I expected. Hotel zone is much better and nicer beaches with clear water. Stick to the hotel zone.
Reza
icon-dengan Rakan
dengan Rakan
10.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Overall, our experience at this all-inclusive hotel in Mexico was very good. The cleanliness was acceptable, the staff were very friendly, and there was a nice variety of food options. In general, everything was fine; however, a few aspects could be improved. First, the hotel has only two pools. One is a main pool that everyone can access, including children, and it constantly plays very loud music. So, for anyone hoping to relax, this pool is not suitable. Many people go on vacation wanting a quiet escape, and unfortunately, this pool is not conducive to that. The second pool is much smaller, has no ocean view, and it’s an adults-only pool, but you need an upgraded membership to access it. So, with a standard booking, you can’t use it. The other option is the beach, where you can relax, and there were a decent number of beach loungers. However, unlike many other hotels, or even some of the loungers inside this hotel, the beach loungers were all hard plastic. They were extremely stiff and uncomfortable, so you couldn’t really relax on them for long. Another issue we had was with the timeshare sellers. They were extremely pushy, and despite us telling them multiple times that we weren’t interested, they kept approaching us in the hotel and restarting the conversation. Lastly, we were told that if we spent about 20 minutes talking to them, we’d get a coupon for $40 off a spa massage. But when I went to the spa, they showed me two different menus—one with the coupon and one with
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