Hampton Inn by Hilton Tijuana

We paid for a king bed an we got a queen, they just said that’s the one we got assigned to stay at, later in the night they call us to transfer us to another king bed room

Very good customer service

Clean

Room wasn't ready till after 5 pm. Then the wrong room and bed type was given to us. We changed and the next room had a very bad mold smell, no working ac, and a clogged sink drain. We finally got our room, still wrong bed type, at about 9pm. Total mess, very inconvenient, had to push staff to fix the issues.

Fríendly staff , cleaness, close to everything walking , easy parking access

The room it was OK the breakfast it was nothing left. They don’t fill up right away and I have an issue with the one of the service the coffee guy he wants to make me the coffee, but I don’t like nobody to make my coffee the way I want it so we have a little argument about the coffee. I’ve been to a lot of hotels. I make my own coffee in United States. This is the first time it happened to me in Mexico thank you so much.

Not worth what i spent

Wonderful staff

Very good place the Hotel employees very profecional good services

Nice and clean

Clean rooms

Very nice place, appreciated their pet friendly policies.

Staff was awesome.

The room was nice and clean.

Really good customer service really helpful and really enjoyed staying the night

Location was very convenient. We had an event at the university and luckily it was a staight drive over there. Breakfast was ok but the restaurant and the coffee shop right outside of the hotel were great. The hotel lunch/dinner was very bad and the service wasn't great either. I ordered a hamburger for my daughter who is a very picky eater, i specifically requested that it be a PLAIN burger many times I asked the gemtleman to please have it with only the meat and the bun no vegetables, no cheese and no dressing. He confirmed with me and brought it back with mayo, ham, bacon, and cheese. He said that he told the cook but she misunderstoon and only made it with no veggies but if I'd like I can just remove the extra meat. I opened the burger and let him know that it had cheese and Mayo and if we can please get the burger remade. he didn't seem too happy about it but said okay. I asked to please take the burger back and he did, he returned a couple of minutes later and said that the cook removed the ham for me. He asked if I still wanted it to be remade and I said yes, please because we just want meat and bread and handed it back. He asked if wanted to just keep that one as well because they were just going to toss it. My husband said okay. The burger did not taste good at all. In the bill they charged us for both burgers, when we asked why he said because we ordered two burgers and kept both. We said thats not what happened but okay, we didnt want to argue.

Only stayed one night after landing in Tijuana to avoid driving back home so late. Very clean, parking was easy and convenient.

Patricio at continental was exceptional, very courteous. Fernanda and Omar at the reception, great customer service

Great

Very safe and clean walking distance to restaurants n shopping.