Hotel Arrecifes Suites

Outdated furniture and the sheets and towels felt like sand paper. The location is excellent, the staff are great, rooms very clean but whoever owns this property should invest in decor and linen. In a way it's a shame. The property has so much potential.

Simple but clean and spacious space. Great staff, always pleased to see their smily and friendly faces.

Excellent location! Suite was very clean and the staff were very helpful.

Room was spotless, and everything needed provided. Only comment for improvement would be better pillows. But they were like many or most of the pillows in Mexico, very hard and oversized. Actual soft pillows would make them a cut above. Otherwise great location, nice beach chairs, loved our stay.

We stayed in #103. The condo was definitely neglected, many tiles throughout were chipped, appliances were a bit rusted. The furniture was old. The mattress was probably the worst mattress we've ever slept on. We took the mattress from the 2nd bed and put it on top of the other and it was a little better. A lot of sleepless hours during each night. The spout for the bottle of water they had worked poorly and was messy (lots of spilled water), If you need more water during your stay, it's 40 pesos. The door lock for the front door is possibly the worst lock ever, plus you need a key for the front door, the sliding door and the safe, so carrying 3 keys around all day is the norm. Dori at the front desk was nice, the beach was great and the ocean view from our condo was fantastic. We wouldn't stay here again.

My Oceanside room was fantastic. This is a safe quiet place with an exceptional staff. I always come back here!✌️

Clean rooms and excellent location.

As always, efficient and pleasant! Thank you.

We loved the location, staff was friendly and our suite was fantastic! We stayed in a 2 bedroom family suite. The beds were a bit hard and not the greatest pillows - but I somehow felt amazing every day. You do need to request room cleaning - which we did not need, as we treated it as our "home" and kept things tidy. If we were there more than a week we would have asked. There is a 5 gallon water provided, any additional is 40 pesos. The beach area is wonderful, we never missed a sunrise and really enjoyed the chairs and shade. We will definitely stay at Arrecifes again on our next trip!

The staff went above and beyond. My husband became sick (nothing to do with Mexico or the hotel) and needed an ambulance. The staff were so incredibly helpful, empathetic, and concerned. They helped me with transportation back and forth from the hospital in Cancun. Plus: I don't speak but a few words of Spanish, so it's great that the front desk staff speak English. I can't thank them enough. Arrecifes Suites is just a great place - right on the beach. Such a beautiful locale. We've stayed here before and will definitely stay here again.

Lovely staff

I have no choice but to rate the property as poor in all aspects because our room was unapologetically downgraded and the manager was arrogant to say “You did not pay me, you paid Expedia, so go resolve your problems with them”. In brief, upon arrival, we were told that there was a leak in the floor above, so we had to put up with the constant knocking just above the room. Furthermore, we were given a room in the annex building, even though the one we book and paid for was supposed to be in the main one, at least according to Expedia’s receipts. Otherwise the hotel may be a good value for anybody who does not mind being cheated, up priced, and treated with arrogance because that is their vacation and they have no choice.

This was by far the worst experience I have ever had at a hotel. The walls had holes in it with foot prints all over the walls. The bed was rock hard with a sheet on it that had yellow stains all over it and pubic hairs. The bathroom window was broken and the bathroom was filled flies. The electrical outlet was hanging out of the wall with wires. It was terrible. I have stayed all over the world and this was the worst place I have ever stayed.

I love the hotel, basic, simple and clean. The staff is always friendly and welcoming and responsive. Will always stay there.

Location for us …beach, walking distance to everything. Big water jug in room, friendly staff, private

balcony with beach front view is hard to beat at any price.

The room was very clean and organized for our arrival. The staff, as always, were friendly and assisted when needed. We will certainly be returning to this property.

Absolutely beautiful view from our balcony straight to the beach. Everything was within a short walk from the room from food to bars to shopping. Would highly recommend this hotel for a great time

Staff were excellent, very helpful and very friendly. The beach area was great, and the room was right on the beach. I loved the little grassy area between the room and the beach. I really enjoyed my stay.

Ive stayed at this hotel a handful of times. I moved 3 times . The reason I moved - air conditioning. I finally asked to Be moved into the room I normally stay in and the problem was resolved. The front desk clerks were wonderful, especially the woman that I see every time I come. She is happy to see guests . That speaks volumes. 😊