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Hotel Casa Cielo
Hotels
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9.4
/10
Exceptional
95 reviews
What Guests Say About Their Stay
Jose
10.0
/ 10
Lovely spot on the beach. Simple, no frills, but everything you need. Sometimes despite owners/personnel best efforts things don't go as they should. During our stay,, an impromptu construction project interfered with our experience. Noise and closed restaurant, plus construction dust in the pool and resting area, kept the experience from being the best.. But this is where hospitality and leadership matters.. The owner of the place, clearly upset about a situation he could do nothing about, stepped up and comped us a night. It's not about the money saved,, it's about the feeling you leave with. We felt like despite the inconvenience, it's a place we would totally would come back to, because they attempted to make it right.
Tanya
10.0
/ 10
Charming, relaxing and thoughtfully designed property. The restaurant was delicious. It was an oasis in the wonderful little town of El Cuyo. We will be back!
Marco
10.0
/ 10
The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
In the Area
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calle 15 lote 190 entre calles 12 y 14, Tizimín, Estado de Yucatán, Mexico, 97707
Main Facilities
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Swimming Pool
WiFi
What's around Hotel Casa Cielo
calle 15 lote 190 entre calles 12 y 14, Tizimín, Estado de Yucatán, Mexico, 97707
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Discover More About Hotel Casa Cielo
General
Near Del Cuyo Catholic Church
Location
When you stay at Hotel Casa Cielo in Tizimín, you'll be near the beach, just steps from Ría Lagartos Biosphere Reserve and El Cuyo Beach. This hotel is 0.1 mi (0.2 km) from Del Cuyo Catholic Church and 0.2 mi (0.3 km) from El Cuyo Lighthouse.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Ría Lagartos Biosphere Reserve - 0.1 km / 0.1 mi
El Cuyo Beach - 0.1 km / 0.1 mi
Del Cuyo Catholic Church - 0.2 km / 0.1 mi
El Cuyo Lighthouse - 0.3 km / 0.2 mi
El Cuyo Viewpoint - 1.2 km / 0.8 mi
Cocal Beach - 1.5 km / 0.9 mi
Escondido Beach - 3.7 km / 2.3 mi
Playa Cancuncito - 41.3 km / 25.7 mi
The preferred airport for Hotel Casa Cielo is Cancun Intl. Airport (CUN) - 170.4 km / 105.9 mi
Facilities
Take advantage of recreation opportunities including an outdoor pool and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Business Facilities
Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Dining
Satisfy your appetite at AROMA, a family restaurant which features a bar/lounge and a pool view. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 10 air-conditioned guestrooms. Your Select Comfort bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads.
All facilities in Hotel Casa Cielo
Swimming Pool
Entertainment Facility
Common Space
Lobby
Exterior
Things to Do
- TV lounge
- Outdoor pool
- Beach towel
- Entertainment for adults
- Spa
- Beach sun loungers
- Pool sun loungers
Food and Drinks
- Continental breakfast
- Breakfast
- Snack bar
Connectivity
- Free WiFi
General
- Rooftop terrace
- Parking
Public Facilities
- Safety deposit box
- Coffee/tea in lobby
Hotel Services
- Laundry service
- Wedding service
- Luggage storage
Nearby Facilities
- Gift shop
Accommodation Policy & General Information in Hotel Casa Cielo
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Service Animals Not Allowed
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General Information
Popular Facilities | Swimming Pool, WiFi |
Check-In / Check-Out Time | From 15:00 - 20:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel Casa Cielo | 10 |
Another facilities in Hotel Casa Cielo | TV lounge, Outdoor pool, Beach towel, Entertainment for adults, Spa |
Frequently asked question in Hotel Casa Cielo
What are available facilities at Hotel Casa Cielo?
There are top facilites at Hotel Casa Cielo such as Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Casa Cielo?
The standard check-in time at Hotel Casa Cielo is starting from 15:00 - 20:00 while the latest check-out time is at Before 12:00
Does Hotel Casa Cielo provide breakfast?
Yes, Hotel Casa Cielo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Casa Cielo?
Hotel Casa Cielo is a 3.5-star hotel.
How many rooms are available at Hotel Casa Cielo?
Hotel Casa Cielo has 10 rooms in total.
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More Reviews from Other Guests in Hotel Casa Cielo
Overall Ratings & Reviews Hotel Casa Cielo
Other sources (95)
9.4
Exceptional
From 95 reviews
Cleanliness
9.8
Room Comfort
9.4
Service and Facilites
9.6
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Traveler Reviews Hotel Casa Cielo
Number of reviews per page
20
40
Top reviews
John
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
It was a great place to stay overall. I thought it odd that they dictated have no outside food or drink on the premises. Their reason is because they have a restaurant and white linen. Well, I stay at many hotels with the same and never had to sign a document saying I wouldn’t bring anything into the room. Oh well, I’ll find somewhere else next time.
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Jose
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Lovely spot on the beach. Simple, no frills, but everything you need. Sometimes despite owners/personnel best efforts things don't go as they should. During our stay,, an impromptu construction project interfered with our experience. Noise and closed restaurant, plus construction dust in the pool and resting area, kept the experience from being the best.. But this is where hospitality and leadership matters.. The owner of the place, clearly upset about a situation he could do nothing about, stepped up and comped us a night. It's not about the money saved,, it's about the feeling you leave with. We felt like despite the inconvenience, it's a place we would totally would come back to, because they attempted to make it right.
Read More
Tanya
with Friends
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Charming, relaxing and thoughtfully designed property. The restaurant was delicious. It was an oasis in the wonderful little town of El Cuyo. We will be back!
Jason
with Partner
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Great staff and food. Amazing location.
Beth
with Partner
8.0
/10
Reviewed 40 week(s) ago
Hotels.com verified review
Great location, large room. El Cuyo is a wonderful town!
Marco
10.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Pamela
Leisure with Partner
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Room was clean. Staff were wonderful.
José
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Views
Octavio
10.0
/10
Reviewed 75 week(s) ago
Expedia Group verified review
Excellent in every way
Jorge
with Partner
8.0
/10
Reviewed 83 week(s) ago
Hotels.com verified review
Great hotel for rest but it should have TV in the rooms.
Verified traveler
with Partner
10.0
/10
Reviewed 84 week(s) ago
Hotels.com verified review
best property on the island
ideal location
great food
well priced
friendly service
minimal amenities, however.
bring your own qtips, cotton balls, blow dryer, etc.
Jesus
10.0
/10
Reviewed 121 week(s) ago
Expedia Group verified review
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Robert
Leisure with Partner
10.0
/10
Reviewed 124 week(s) ago
Expedia Group verified review
Fantastic Boutique hotel right on a beautiful unspoiled beach
Divna
with Partner
6.0
/10
Reviewed 137 week(s) ago
Hotels.com verified review
Les chambres sont une sur l’autre. Il faut passer par la balcon de tout le monde pour accéder à sa chambre.
Mais c’est propre et l’hôtel est sur la plage avec de l’ombre et des chaises. Ce qui est quasi inexistant dans le coin
Paul
10.0
/10
Reviewed 144 week(s) ago
Expedia Group verified review
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach.
All you hear are waves and birds
emilie
10.0
/10
Reviewed 145 week(s) ago
Expedia Group verified review
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french.
The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in.
As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional.
Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast.
The room was very clean, the bathroom was spacious, and there was a
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Gail
with Partner
10.0
/10
Reviewed 152 week(s) ago
Hotels.com verified review
Wonderful four day syay! Highly recommend!
Liselotte
Friends and Family with Friends
10.0
/10
Reviewed 187 week(s) ago
Hotels.com verified review
So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today.
The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Gavin
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago
Expedia Group verified review
We really enjoyed the property would recommend and return ourselves.
ANA
Leisure with Partner
10.0
/10
Reviewed 195 week(s) ago
Expedia Group verified review
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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