Hotel Chi Ibal Hu Cancun

This hotel is okay, the neighborhood is very industrial, the best thing about the area is the two restaurants within 2 blocks. Really good food for dinner Pocitos!! Close to bus terminal. Very noisy area. There is a shower but NO hot water.

Room was clean, staff was helpful

Good

Good

They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area

water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights

You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here.

The property was in deplorable condition and look nothing like the photos provided

Our stay was scheduled for 2 nights but lasted approx 45min. Hopeing hotels.com will make It right with a full refund. Walked into the room grabbed the A/C remote to turn on some air and it was covered in ants. Then I noticed ants on the shelf the remote was on and they were scattering. Then I Inspected the room and noticed there were no pillows and ants crawling on the bed. Walked into the bathroom and it appeared like the toilet hadn’t been flushed from someone previously, attempted to flush it and the toilet was broken. I went back down to the lobby to tell the desk worker about the issues and request a refund, he said I needed to reach out to Expedia. Then I reached out to hotels.com on the online chat because my phone does not work internationally, about the issue and they attempted to contact the property which had no luck even though the receptionist was laying on the couch in the lobby. As I stood in the room(because was to grossed out, to touch anything, by the amount of ants everywhere). Needless to say they just credited me $25 of one cash (or what ever it’s called) for the nights and I was on my own to find a room for the night. Keep in mind this is now 1am in downtown Cancun.

Staff are nice.

Do Not Stay Here. Really terrible

Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area

Did not like the smell air smell nasty

It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita

Shops are nearby

The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay.

Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.

Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.

The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.

Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls…