Hotel Cle Reforma Insurgentes

Convenient location. Walkable distance to el Angel and nearby places.

I was not happy Shortly after I purchased the hotel room, I got an email from the hotel saying that since check-in was 3 PM if I wanted to check in anytime earlier, I would have to pay an extra fee. When I arrived at the hotel at 1 PM, they told me that there were no rooms and I had to wait till 3 PM. After some discussion, they admitted that there were rooms available, but the policy was not to let people in before 3 PM unless they pay extra. After some arguments, they agreed to let me in at 2 PM, but they refuse to budge any earlier. From their point of view, that they have a written policy that check in 3 PM since they know a lot of people want to check in earlier, this is a way to monetize their rooms to help increase profitability. So I guess it’s perfectly legal and even ethical. Nevertheless, I found it repugnant. I’m used to hotels letting me into a room early as long as they have rooms. If they don’t have a room and there is an unpreventable delay anytime after around 12 noon, I would expect at least some sympathy and perhapsan apology. Friendly service is important to me. This hotel failed in that regard.

Casi todo bien, solamente los edredones de las camas, terrible. Y no recogían el vaso del día anterior.

Room was amazing and location was better than could have imagined

The room was up to date, clean. But it was compact as was the bathroom. There was little area to store clothing and personal items. On the sixth floor, you could hear a moderate amount of noise

Our stay was very pleasant. We rented one room for us and another one for my sister and her friend. The location is fantastic. The coffee is excellent and the staff accommodating. The only hiccup perhaps is about the room’s ventilation, yes there is a small window but it is hard to balance cold with AC and get the air to circulate properly at the right temperature. It felt a little bit stuck. Other than that, congrats! We would definitely come back.

Beautiful!!

Bel endroit, facilement accessible

The location was great, lots of coffee shops, boutiques, and places to eat. The staff were great, clean, and available 24hrs. Only issue was the shower. Low water pressure limit warn not hot water.

Courteous and attentive staff, breakfast was delicious and served quickly when we had to catch a tour. Great location.

The hotel is great, has nice amenities,

Great hotel. Amazingly kind staff and very helpful. Clean and updated bathrooms with enough space to spread out. Our room had a mini leather window seat which was a nice bonus. Lighting had many options for those that care. Clean sheets and comfy beds. Probably will stay here again upon my next visit to cdmx !!

En general todo estuvo excelente

It was ok, however the hairdryer didn’t work and we didn’t get the other one at all! In general rooms are clean and staff is friendly

Great location Clean Staff accomodating and friendly Great food in restaurant

Very nice! Room was super clean!

Everything was nice

Very confy beds, nice decoration with indirect led lights, large windows with electric screens, large tv, very well equipped bath with nice Dove products

Clean

Overall it was easy and comfortable to be in the hotel however the internet does not work