Hotel Grand Marlon

Nearby Restaurants

Beds were uncomfortable. Wifi was not working 90% of the time.

The location was well in reach of the shopping area and the restaurant on site was excellent.

Great staff and secure parking.

The check-in clerk was very polite and the room is spacious, clean, and overall comfortable.

Good parking and location. The restaurant makes this place really good. For breakfast, room service and dinner.

Good parking. Nice size room. Well located for most of Chetumal.

The rooms need television

Ok

All the plug sockets are tired and don’t hold plugs any more. Maybe they should be replaced throughout the hotel.

The Grand Marlon hotel is my go to place in Chetumal. Previously it had bad wi-fi for an extended period. That problem now appears to have been fixec

Easy ro find

I always stay at this property when I visit Chetumal. Parking is good. The rooms are good. Location is easily findable. Restaurant is good. Has a nice small pool.

The location was ok

Everything was good as expected

Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready. The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub. The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.

Parking options limited. Paid parking but no reservations

Other guests can be noisy and we would hear in our rooms but was not hotel fault. Would come back again.

Loved our suite

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