What do past guests say about Hotel Palacio de Moctezuma?

Hotel Palacio de Moctezuma is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Palacio de Moctezuma

Name: Hotel Palacio de Moctezuma
Address: Av. Benito Juárez 16, Corner with Francisco León Street, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200, Av. Benito Juárez 16, Estado de Chiapas, 29200, Mexico
Rating: 9

Hotels

9.0

/10

Exceptional

16 reviews

What Guests Say About Their Stay

Yunuen

10.0

/ 10

Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.

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Abraham

10.0

/ 10

El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.

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Nelson Javier

10.0

/ 10

Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante. El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad. El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable. mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️

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In the Area

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Av. Benito Juárez 16, Corner with Francisco León Street, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Staying at Hotel Palacio de Moctezuma is a good choice when you are visiting San Cristóbal de las Casas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Hotel Palacio de Moctezuma

Av. Benito Juárez 16, Corner with Francisco León Street, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200

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Location

Staying at Hotel Palacio de Moctezuma is a good choice when you are visiting San Cristóbal de las Casas.

About Hotel Palacio de Moctezuma

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Palacio de Moctezuma exclusively for you.

Hotel Palacio de Moctezuma is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Palacio de Moctezuma is the right place to stay.

All facilities in Hotel Palacio de Moctezuma

Others

Public Facilities

Others
Restaurant
Smoke-free area
Safety deposit box

Hotel Services

Tours
Luggage storage
Porter
24-hour Receptionist

General

Parking
Reception hall
Fireplace in lobby

Food and Drinks

Breakfast

Connectivity

Free WiFi

Accommodation Policy & General Information in Hotel Palacio de Moctezuma

Important Note

Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Heating fee: MXN 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Palacio de Moctezuma	53
Another facilities in Hotel Palacio de Moctezuma	Others, Smoke-free area, Safety deposit box, Tours, Luggage storage

Frequently asked question in Hotel Palacio de Moctezuma

What are available facilities at Hotel Palacio de Moctezuma?

There are top facilites at Hotel Palacio de Moctezuma such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Palacio de Moctezuma?

The standard check-in time at Hotel Palacio de Moctezuma is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Hotel Palacio de Moctezuma provide breakfast?

Yes, Hotel Palacio de Moctezuma provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Palacio de Moctezuma?

Hotel Palacio de Moctezuma is a 3.5-star hotel.

How many rooms are available at Hotel Palacio de Moctezuma?

Hotel Palacio de Moctezuma has 53 rooms in total.

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More Reviews from Other Guests in Hotel Palacio de Moctezuma

Overall Ratings & Reviews Hotel Palacio de Moctezuma

Other sources (16)

9.0

Exceptional

From 16 reviews

Cleanliness

9.0

Room Comfort

8.0

Service and Facilites

9.0

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Traveler Reviews Hotel Palacio de Moctezuma

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Top reviews

Maria

Leisure with Partner

8.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.

mehida

Leisure

10.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

Property was beautiful

Magdalena

Leisure Family

10.0

/10

Reviewed 75 week(s) ago

Expedia Group verified review

very nice location, professional staff, clean, safe.

No respetaron las condiciones de la reservación, en vez de adoptar una posición de prestador de servicio dijo que era abogado y que lo denunciara si quería, que acudiera a Profeco, que hoteles.com era el responsable de mi reserva, que el hotel no se hacia responsable de las reservas hechas en hoteles.com, quien sabe que tipo de relación hay entre hoteles.com y el hotel porque en el establecimiento dijeron que ellos tenían otros datos,yo tengo mí reserva y es la que cuenta y debieron respetar y no lo hicieron, dieron el tipo de habitación que quisieron y negaron los desayunos, dijeron que me podía ir si quería pero ya tenían los datos de mí tarjeta así que hubieran hecho el cargo por nada por lo que decidí obtener algo aunque fuera lo que les diera su gana

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.