Hotel Palacio de Moctezuma

Hotels
9.2
/10
Exceptional
51 reviews

What Guests Say About Their Stay

Miguel

10.0
/ 10
La habitacion era adecuada para la estancia, el lugar esta excelente y en buena ubicacion, el lobby tiene buenas ameninades, la limpieza fue buena.
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May

10.0
/ 10
Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.

Itzel

10.0
/ 10
The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
In the Area
See Map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Staying at Hotel Palacio de Moctezuma is a good choice when you are visiting San Cristóbal de las Casas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Palacio de Moctezuma

Av. Benito Juárez 16, Corner with Francisco León Street, San Cristobal De Casas, Estado de Chiapas, Mexico, 29200
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Lobby Hotel Palacio de Moctezuma
Lobby 2 Hotel Palacio de Moctezuma

Discover More About Hotel Palacio de Moctezuma

General


Near San Cristóbal de las Casas Cathedral

Location


Hotel Palacio de Moctezuma is in the heart of San Cristóbal de las Casas, within a 10-minute walk of Foro Cultural Kinoki and San Cristóbal de las Casas Cathedral. This hotel is 0.3 mi (0.5 km) from Santo Domingo Handicraft Market and 0.3 mi (0.5 km) from Church of San Nicolás.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Foro Cultural Kinoki - 0.2 km / 0.1 mi
Santo Domingo Handicraft Market - 0.3 km / 0.2 mi
Café Museo Café - 0.4 km / 0.2 mi
Church of San Nicolás - 0.4 km / 0.2 mi
Arches of Carmen - 0.4 km / 0.3 mi
Museo de San Cristóbal - 0.5 km / 0.3 mi
Plaza 31 de Marzo - 0.5 km / 0.3 mi
San Cristóbal de las Casas Cathedral - 0.5 km / 0.3 mi
Mesoamerican Museum of Jade - 0.6 km / 0.4 mi
Amber Museum of Chiapas - 0.7 km / 0.4 mi
Church of San Cristobal - 0.7 km / 0.5 mi
La Merced Church - 0.8 km / 0.5 mi
Regional Costume Museum - 0.8 km / 0.5 mi
Galeria Studio Cerrillo - 0.9 km / 0.5 mi
Ex-Convent of Santo Domingo - 0.9 km / 0.6 mi

The preferred airport for Hotel Palacio de Moctezuma is Angel Albino Corzo Intl Airport (TGZ) - 77.8 km / 48.3 mi

Facilities


Make use of convenient amenities such as complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.

Business Facilities


Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Dining


Enjoy a satisfying meal at Restaurante Noche Buena serving guests of Hotel Palacio de Moctezuma. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.

Rooms


Stay in one of 53 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.

All facilities in Hotel Palacio de Moctezuma

Common Space Hotel Palacio de Moctezuma
Common Space
Lobby Hotel Palacio de Moctezuma
Lobby
Exterior Hotel Palacio de Moctezuma
Exterior
Others Hotel Palacio de Moctezuma
Others
Restaurant Hotel Palacio de Moctezuma
Restaurant

Transportation

  • Garage
  • Secure parking
  • Limited parking

General

  • Reception hall
  • Fireplace in lobby
  • Parking

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Luggage storage
  • Porter
  • 24-hour Receptionist

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Palacio de Moctezuma

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Palacio de Moctezuma
53
Number of floors in Hotel Palacio de Moctezuma
3
Another facilities in Hotel Palacio de Moctezuma
Garage, Secure parking, Limited parking, Reception hall, Fireplace in lobby

Frequently asked question in Hotel Palacio de Moctezuma

What are available facilities at Hotel Palacio de Moctezuma?
There are top facilites at Hotel Palacio de Moctezuma such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Palacio de Moctezuma?
The standard check-in time at Hotel Palacio de Moctezuma is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotel Palacio de Moctezuma provide breakfast?
Yes, Hotel Palacio de Moctezuma provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel Palacio de Moctezuma have?
Hotel Palacio de Moctezuma is a 3.5-star hotel.
How many floors does Hotel Palacio de Moctezuma have?
Hotel Palacio de Moctezuma has 3 floors.
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More Reviews from Other Guests in Hotel Palacio de Moctezuma

9.2
Exceptional
From 51 reviews
Cleanliness

9.4

Room Comfort

8.6

Service and Facilites

9.4

Sort by
Most Relevant
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Traveler Reviews Hotel Palacio de Moctezuma

Number of reviews per page
20
40
Top reviews
Wendy
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is a quaint historical, three storey hacienda that could do with an upgrade. Very limited electrical outlets in the rooms and bedding is quite worn. Location is very good with walking distance to Zocalo, Cathedral,Templo de Santo Domingo and the three vehicle free walking streets of restaurants, shops, bars and bakeries. Be sure to save a lot of time to peruse the artisans markets (100's) around the Templo de Santo Domingo.
Read More
Michael
icon-
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The rooms are cold, dress warm especially at night! It's a great sleep otherwise and very quiet considering its central location.
Terry
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was very clean, neat and tidy. The location is also very good and within walking distance of all the historical attractions and the popular food- shopping streets. Staff were very courteous and helpful.
May
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Itzel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Maria
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Just the mold in the bathroom bothering me.
Raul
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Clean room, excellent service and location close to downtown and bus station
Maria
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
mehida
icon-Leisure
Leisure
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Property was beautiful
Magdalena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

very nice location, professional staff, clean, safe.
Tomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Very nice and friendly staff.
Gabriela
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Todo bien si compran paquetes lo único que no t hacen válido los desayunos en los niños, lo tienes que pagar aparte
Miguel
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

La habitacion era adecuada para la estancia, el lugar esta excelente y en buena ubicacion, el lobby tiene buenas ameninades, la limpieza fue buena.
Rubi
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
Wilbert
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fue el mejor servicio que recibimos durante nuestra estancia en el destino turísticoen cuanto al personal.
Francisco Javier
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Seamos claros, es probable que haya mejores hoteles en la zona pero este en especial cumple muy bien su cometido ya que la ubicación es perfecta (puedes moverte caminando a cualquier lado) y un punto que quiero recalcar fue la atención que recibimos, ya que a pesar de tener un par de problemas en nuestra habitación, nos hicieron un cambio sin costo e inclusive a un cuarto más grande y con mejores servicios. Los costos son muy justos y en conclusión, me volvería a quedar aquí. Punto a mejorar sería el restaurante pero tampoco es algo crítico
Read More
Daniel
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Las habitaciones muy viejas mal estado no son como en las fotos, muy pequeñas. Muy buena ubicacion y estacionamiento
Alexandra Guadalupe
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

El hotel muy bonito y bien ubicado , las habitaciones limpias , lo unico que no nos gusto es que daban a un pasillo miy transitado cerca del restaurate lo cual ocacionaba mucho ruido
Maria Liliana Martinez
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Todo muy bien
Maria Joaquina
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Todo impecable. Un trato amable y un lugar hermoso para quedarse.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Palacio de Moctezuma

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved
9.2
Exceptional
From 51 reviews
Cleanliness

9.4

Room Comfort

8.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Palacio de Moctezuma

Number of reviews per page
20
40
Top reviews
Wendy
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It is a quaint historical, three storey hacienda that could do with an upgrade. Very limited electrical outlets in the rooms and bedding is quite worn. Location is very good with walking distance to Zocalo, Cathedral,Templo de Santo Domingo and the three vehicle free walking streets of restaurants, shops, bars and bakeries. Be sure to save a lot of time to peruse the artisans markets (100's) around the Templo de Santo Domingo.
Read More
Michael
icon-
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The rooms are cold, dress warm especially at night! It's a great sleep otherwise and very quiet considering its central location.
Terry
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was very clean, neat and tidy. The location is also very good and within walking distance of all the historical attractions and the popular food- shopping streets. Staff were very courteous and helpful.
May
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Itzel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Maria
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Just the mold in the bathroom bothering me.
Raul
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Clean room, excellent service and location close to downtown and bus station
Maria
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
mehida
icon-Leisure
Leisure
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Property was beautiful
Magdalena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

very nice location, professional staff, clean, safe.
Tomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Very nice and friendly staff.
Gabriela
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Todo bien si compran paquetes lo único que no t hacen válido los desayunos en los niños, lo tienes que pagar aparte
Miguel
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

La habitacion era adecuada para la estancia, el lugar esta excelente y en buena ubicacion, el lobby tiene buenas ameninades, la limpieza fue buena.
Rubi
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

.
Wilbert
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Fue el mejor servicio que recibimos durante nuestra estancia en el destino turísticoen cuanto al personal.
Francisco Javier
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Seamos claros, es probable que haya mejores hoteles en la zona pero este en especial cumple muy bien su cometido ya que la ubicación es perfecta (puedes moverte caminando a cualquier lado) y un punto que quiero recalcar fue la atención que recibimos, ya que a pesar de tener un par de problemas en nuestra habitación, nos hicieron un cambio sin costo e inclusive a un cuarto más grande y con mejores servicios. Los costos son muy justos y en conclusión, me volvería a quedar aquí. Punto a mejorar sería el restaurante pero tampoco es algo crítico
Read More
Daniel
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Las habitaciones muy viejas mal estado no son como en las fotos, muy pequeñas. Muy buena ubicacion y estacionamiento
Alexandra Guadalupe
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

El hotel muy bonito y bien ubicado , las habitaciones limpias , lo unico que no nos gusto es que daban a un pasillo miy transitado cerca del restaurate lo cual ocacionaba mucho ruido
Maria Liliana Martinez
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Todo muy bien
Maria Joaquina
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Todo impecable. Un trato amable y un lugar hermoso para quedarse.
Number of reviews per page
20
40