Hotel Plaza Genova Centro

Hotels
8.6
/10
Very Good
1,204 reviews

What Guests Say About Their Stay

Silvia Leticia

10.0
/ 10
Muy buen servicio, limpieza y amabilidad de todo el personal pero especialmente de Tania en recepción. Muy recomendado y volveremos muchas gracias por todo.
See translation

Irma

10.0
/ 10
Nos encanto el trato de los valet. Son muy amables. El equipo de front desk fueron corteses, pero pueden mejorar su servicio al cliente. Cuartos limpios. Regadera con agua y presion excelente. El wifi funcionaba muy bien por las mañanas. Nos encantaria que el cuarto viniera con cafetera y frigo bar. El hotel SI CUENTA CON ELEVADOR. Edificio antiguo pero mantenido.
See translation

Victor

10.0
/ 10
The staff personnel is very friendly, they gave us the room a few hours prior the regular check in time so we could rest and enjoy the city, the restaurant in the hotel is a good option if you don't want to go outside and find a restaurant, the location is also good, 10 min walk from the points of interest
In the Area
See Map
Av. Juarez 123 Zona Centro, Guadalajara, Estado de Jalisco, Mexico, 44100

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Hotel Plaza Genova Centro is located in area / city Guadalajara. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Plaza Genova Centro

Av. Juarez 123 Zona Centro, Guadalajara, Estado de Jalisco, Mexico, 44100
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Discover More About Hotel Plaza Genova Centro

Location


Hotel Plaza Genova Centro is located in area / city Guadalajara.

About Hotel Plaza Genova Centro

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Plaza Genova Centro exclusively for you.

Hotel Plaza Genova Centro is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Plaza Genova Centro is the right place to stay.

All facilities in Hotel Plaza Genova Centro

Others Hotel Plaza Genova Centro
Others

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Tours

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area

General

  • Banquet
  • Parking

Food and Drinks

  • Bar

Transportation

  • Valet parking

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in Hotel Plaza Genova Centro

Important Note
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The property will be renovating from February 11 2026 to February 11 2027 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Hotel Plaza Genova Centro
197
Another facilities in Hotel Plaza Genova Centro
Luggage storage, Multilingual staff, 24-hour Receptionist, Tours, Others

Frequently asked question in Hotel Plaza Genova Centro

What are available facilities at Hotel Plaza Genova Centro?
There are top facilites at Hotel Plaza Genova Centro such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Plaza Genova Centro?
The standard check-in time at Hotel Plaza Genova Centro is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Hotel Plaza Genova Centro?
Hotel Plaza Genova Centro is a 3.5-star hotel.
How many rooms are available at Hotel Plaza Genova Centro?
Hotel Plaza Genova Centro has 197 rooms in total.
What do past guests say about Hotel Plaza Genova Centro?
Hotel Plaza Genova Centro is well-known for its Room Comfort, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Hotel Plaza Genova Centro

8.6
Very Good
From 1,204 reviews
Cleanliness

8.6

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
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Traveler Reviews Hotel Plaza Genova Centro

Number of reviews per page
20
40
Top reviews
Michelle
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unfortunately, our stay at Hotel Plaza Genova was overshadowed by a very negative experience with two staff members, Tania and Oscar. We were charged 250 pesos for a “lost” parking ticket slip, which they claimed was missing and blamed on us. Later that same day, we found the ticket inside our car, meaning it was never lost. Despite this, they refused to acknowledge the mistake or refund the charge. They also did not want to listen to my husband when he tried to calmly explain the situation. Their only response was that they were “following hotel policy,” yet this policy was never explained to us at check-in, nor were we informed about additional charges if a parking ticket was supposedly lost. It’s frustrating that they insist on enforcing policies that weren’t disclosed, especially when the issue resulted from their own mishandling. What made the situation worse was their unprofessional attitude, acting as if they had absolute authority and no accountability. Several other employees even expressed discomfort with how these two behave at work due to their romance relationship which further affected our perception of the hotel’s management and professionalism. This experience left us feeling disrespected and disappointed. The hotel itself may be fine, but interactions like this with staff can completely ruin a guest’s stay. I hope management addresses this seriously so future guests don’t go through the same situation.
Read More
Mozart
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel's rating as four-star should be reviewed and re-evaluated. Nothing from the pictures and ratings could have prepared me for the poor condition of this hotel. An extreme disappointment.
MYRNA
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

They’re remodeling the fourth floor. Heavy machinery and excessive noise started around 8:00am. Impossible to rest with that much noise. If I would have known of this situation, I would have stayed in a different hotel. Could sleep well. Never staying here again.
Alma Graciela
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Customer service was a bit rude, the ladies at the counter just looked over at me and continued their conversation not asking if I needed assistance. Then when I told them that I had already signed paperwork and just needed the room key, they laughed and turned to talk among themselves. One of them even said something beneath her breath and laughed. Rude
Read More
Silvia Leticia
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Muy buen servicio, limpieza y amabilidad de todo el personal pero especialmente de Tania en recepción. Muy recomendado y volveremos muchas gracias por todo.
Irma
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nos encanto el trato de los valet. Son muy amables. El equipo de front desk fueron corteses, pero pueden mejorar su servicio al cliente. Cuartos limpios. Regadera con agua y presion excelente. El wifi funcionaba muy bien por las mañanas. Nos encantaria que el cuarto viniera con cafetera y frigo bar. El hotel SI CUENTA CON ELEVADOR. Edificio antiguo pero mantenido.
Read More
Daniel
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

That’s was not what I expected! The advertising on the pictures doesn’t match
Victor
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff personnel is very friendly, they gave us the room a few hours prior the regular check in time so we could rest and enjoy the city, the restaurant in the hotel is a good option if you don't want to go outside and find a restaurant, the location is also good, 10 min walk from the points of interest
JESUS LEONER
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Na
Matthew
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great staff
Claudia Lorena
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

.
Adrianna
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

i am writing this from a different hotel, where we finally feel safe and respected after escaping the absolute nightmare that was Hotel Plaza Génova. We cut our 4-night stay short after just two days, and the reason was not just the filthy conditions, but what I can only describe as systematic harassment and extortion. This hotel subjected us to a predatory scam. Despite paying an upfront "additional person" fee at check-in, staff member Tatiana harassed us with 4 calls and 4 texts before illegally locking us out of our room. They demanded more money to reactivate our key, holding our belongings hostage. This extortion was repeated nightly. The rooms were uninhabitable, reeking of sewer and with a flooded, backed-up shower. Our requests for a room change were ignored. The combination of bullying, fraudulent charges, and vile conditions forced us to abandon our paid stay and leave early. This is not just a bad hotel; it is a scam operation. Avoid at all costs.
Read More
Filiberto
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was great
Fernando
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The wonderful staff
julie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very friendly and helpful staff. Hotel is within walking distance from a lot of locations.
GERARDO
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

En esta ocasión todo estuvo perfecto. En la puerta principal, Ricardo y sus compañeros bellboys son muy gentiles. El personal de recepción, en particular Melissa, fueron muy amables y complacientes con nuestras solicitudes. Nuestra habitación estuvo muy bien hecha por Mirna. GRACIAS!
jesus
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very clean and great service all around
GERARDO
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

En general muy bien. Solamente hay un detalle en cuanto al personal de recepción (prefiero no mencionar el nombre de quien me recibió) Es más propio para la imagen del hotel el dirigirse con cortesía al cliente y no tutearlo. Resulta un tanto incómodo.
AGUSTIN HERNANDEZ
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The rooms were clean and beds are very comfortable. There are many dining options around the hotel. Staff is very nice and helpful. The hotel has its own restaurant and the food is very good.
Kim Luu Billy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Location is great and walkable to all Centro locations. Staff was very friendly. The room is a bit older and would be nice if they changed the carpet to flooring. Wouldn’t mind coming back though as the price is great!
Number of reviews per page
20
40

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Others 4 Hotel Plaza Genova Centro

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,204 reviews
Cleanliness

8.6

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Plaza Genova Centro

Number of reviews per page
20
40
Top reviews
Michelle
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unfortunately, our stay at Hotel Plaza Genova was overshadowed by a very negative experience with two staff members, Tania and Oscar. We were charged 250 pesos for a “lost” parking ticket slip, which they claimed was missing and blamed on us. Later that same day, we found the ticket inside our car, meaning it was never lost. Despite this, they refused to acknowledge the mistake or refund the charge. They also did not want to listen to my husband when he tried to calmly explain the situation. Their only response was that they were “following hotel policy,” yet this policy was never explained to us at check-in, nor were we informed about additional charges if a parking ticket was supposedly lost. It’s frustrating that they insist on enforcing policies that weren’t disclosed, especially when the issue resulted from their own mishandling. What made the situation worse was their unprofessional attitude, acting as if they had absolute authority and no accountability. Several other employees even expressed discomfort with how these two behave at work due to their romance relationship which further affected our perception of the hotel’s management and professionalism. This experience left us feeling disrespected and disappointed. The hotel itself may be fine, but interactions like this with staff can completely ruin a guest’s stay. I hope management addresses this seriously so future guests don’t go through the same situation.
Read More
Mozart
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel's rating as four-star should be reviewed and re-evaluated. Nothing from the pictures and ratings could have prepared me for the poor condition of this hotel. An extreme disappointment.
MYRNA
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

They’re remodeling the fourth floor. Heavy machinery and excessive noise started around 8:00am. Impossible to rest with that much noise. If I would have known of this situation, I would have stayed in a different hotel. Could sleep well. Never staying here again.
Alma Graciela
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Customer service was a bit rude, the ladies at the counter just looked over at me and continued their conversation not asking if I needed assistance. Then when I told them that I had already signed paperwork and just needed the room key, they laughed and turned to talk among themselves. One of them even said something beneath her breath and laughed. Rude
Read More
Silvia Leticia
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Muy buen servicio, limpieza y amabilidad de todo el personal pero especialmente de Tania en recepción. Muy recomendado y volveremos muchas gracias por todo.
Irma
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nos encanto el trato de los valet. Son muy amables. El equipo de front desk fueron corteses, pero pueden mejorar su servicio al cliente. Cuartos limpios. Regadera con agua y presion excelente. El wifi funcionaba muy bien por las mañanas. Nos encantaria que el cuarto viniera con cafetera y frigo bar. El hotel SI CUENTA CON ELEVADOR. Edificio antiguo pero mantenido.
Read More
Daniel
icon-Business
Business
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

That’s was not what I expected! The advertising on the pictures doesn’t match
Victor
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff personnel is very friendly, they gave us the room a few hours prior the regular check in time so we could rest and enjoy the city, the restaurant in the hotel is a good option if you don't want to go outside and find a restaurant, the location is also good, 10 min walk from the points of interest
JESUS LEONER
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Na
Matthew
icon-Leisure
Leisure
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great staff
Claudia Lorena
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

.
Adrianna
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

i am writing this from a different hotel, where we finally feel safe and respected after escaping the absolute nightmare that was Hotel Plaza Génova. We cut our 4-night stay short after just two days, and the reason was not just the filthy conditions, but what I can only describe as systematic harassment and extortion. This hotel subjected us to a predatory scam. Despite paying an upfront "additional person" fee at check-in, staff member Tatiana harassed us with 4 calls and 4 texts before illegally locking us out of our room. They demanded more money to reactivate our key, holding our belongings hostage. This extortion was repeated nightly. The rooms were uninhabitable, reeking of sewer and with a flooded, backed-up shower. Our requests for a room change were ignored. The combination of bullying, fraudulent charges, and vile conditions forced us to abandon our paid stay and leave early. This is not just a bad hotel; it is a scam operation. Avoid at all costs.
Read More
Filiberto
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

It was great
Fernando
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The wonderful staff
julie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very friendly and helpful staff. Hotel is within walking distance from a lot of locations.
GERARDO
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

En esta ocasión todo estuvo perfecto. En la puerta principal, Ricardo y sus compañeros bellboys son muy gentiles. El personal de recepción, en particular Melissa, fueron muy amables y complacientes con nuestras solicitudes. Nuestra habitación estuvo muy bien hecha por Mirna. GRACIAS!
jesus
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very clean and great service all around
GERARDO
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

En general muy bien. Solamente hay un detalle en cuanto al personal de recepción (prefiero no mencionar el nombre de quien me recibió) Es más propio para la imagen del hotel el dirigirse con cortesía al cliente y no tutearlo. Resulta un tanto incómodo.
AGUSTIN HERNANDEZ
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The rooms were clean and beds are very comfortable. There are many dining options around the hotel. Staff is very nice and helpful. The hotel has its own restaurant and the food is very good.
Kim Luu Billy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Location is great and walkable to all Centro locations. Staff was very friendly. The room is a bit older and would be nice if they changed the carpet to flooring. Wouldn’t mind coming back though as the price is great!
Number of reviews per page
20
40