Hotel Zihua Caracol

Hotels
7.4
/10
Pleasant
248 reviews

What Guests Say About Their Stay

Caroline Ann

10.0
/ 10
The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever

James F

10.0
/ 10
My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.

Floyd

10.0
/ 10
I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
In the Area
See Map
Calle Adelita Sn Playa La Madera, Zihuatanejo de Azueta, Estado de Guerrero, Mexico, 40880

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Hotel Zihua Caracol is located in area / city Zihuatanejo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Zihua Caracol

Calle Adelita Sn Playa La Madera, Zihuatanejo de Azueta, Estado de Guerrero, Mexico, 40880
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Exterior Hotel Zihua Caracol
Exterior 2 Hotel Zihua Caracol

Discover More About Hotel Zihua Caracol

General


Near La Ropa Beach

Location


With a stay at Hotel Zihua Caracol, you'll be centrally located in Zihuatanejo, a 1-minute drive from Zihuatanejo Bay and 8 minutes from La Ropa Beach. This hotel is 5.4 mi (8.7 km) from El Palmar Beach and 6.2 mi (10 km) from Larga Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

La Madera Beach - 0.1 km / 0.1 mi
Zihuatanejo Bay - 0.2 km / 0.2 mi
Kioto Plaza - 0.5 km / 0.3 mi
Principal Beach - 0.7 km / 0.5 mi
Archaeological Museum of the Great Coast - 0.8 km / 0.5 mi
Municipal Market - 0.9 km / 0.6 mi
Fisherman's Walk - 1 km / 0.6 mi
Zihuatanejo Pier - 1.2 km / 0.7 mi
Playa Contramar - 1.5 km / 0.9 mi
Contramar Beach - 2 km / 1.3 mi
La Ropa Beach - 2.3 km / 1.4 mi
Virgin of the Tree - 2.5 km / 1.5 mi
Las Gatas Beach - 4.1 km / 2.6 mi
Riscal Beach - 5.9 km / 3.7 mi
Vista Hermosa Beach - 8.2 km / 5.1 mi

The preferred airport for Hotel Zihua Caracol is Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 12.6 km / 7.8 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, barbecue grills, and a banquet hall.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining


Grab a bite to eat at Restaurante Los Caracoles, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Rooms


Make yourself at home in one of the 30 individually furnished guestrooms. Cable television is provided for your entertainment. Bathrooms with showers are provided. Conveniences include safes, housekeeping is provided daily, and irons/ironing boards can be requested.

All facilities in Hotel Zihua Caracol

Swimming Pool Hotel Zihua Caracol
Swimming Pool
Functional Hall Hotel Zihua Caracol
Functional Hall
Common Space Hotel Zihua Caracol
Common Space
Exterior Hotel Zihua Caracol
Exterior
Others Hotel Zihua Caracol
Others

Things to Do

  • Outdoor pool
  • Garden
  • Barbecue
  • Pool sun loungers

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area
  • Coffee shop

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Hotel Zihua Caracol

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Zihua Caracol
30
Number of floors in Hotel Zihua Caracol
3
Another facilities in Hotel Zihua Caracol
Outdoor pool, Garden, Barbecue, Pool sun loungers, Banquet

Frequently asked question in Hotel Zihua Caracol

What are available facilities at Hotel Zihua Caracol?
There are top facilites at Hotel Zihua Caracol such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Zihua Caracol?
The standard check-in time at Hotel Zihua Caracol is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
Does Hotel Zihua Caracol provide breakfast?
Yes, Hotel Zihua Caracol provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Zihua Caracol?
Hotel Zihua Caracol is a 3.0-star hotel.
How many floors does Hotel Zihua Caracol have?
Hotel Zihua Caracol has 3 floors.
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More Reviews from Other Guests in Hotel Zihua Caracol

7.4
Pleasant
From 248 reviews
Cleanliness

7.8

Room Comfort

6.6

Location

8.0

Service and Facilites

8.2

Sort by
Most Relevant
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Traveler Reviews Hotel Zihua Caracol

Number of reviews per page
20
40
Top reviews
donna
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

yes
Caroline Ann
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever
Tiffany
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We enjoyed our 1 week stay. The property was clean, staff were friendly and helpful. The pool was nice, but wish there were more loungers. The breakfast was tasty and nice selection. We had the king suite and liked our room but the bed was a bit too firm for our liking. Good air conditioning in our room overall happy with the hotel.
Read More
guadalupe
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location, good service, but it seems that there’s a bit of improvement needed.
Merrill
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff were great. Rooms were clean and the pool area was very nice
Christine
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Heather
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Judy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.
James F
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Ran
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Floyd
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Read More
Duygu
icon-with Partner
with Partner
4.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....
Read More
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Kelly
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The breakfast was nothing i would chose. The wifi didnt work in the room. No hot water for a shower.
Sharon
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Jean
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
Read More
Patricia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Attila
icon-Leisure
Leisure
4.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Read More
Julian
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Mario
icon-
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hotel Zihua Caracol

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 248 reviews
Cleanliness

7.8

Room Comfort

6.6

Location

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Zihua Caracol

Number of reviews per page
20
40
Top reviews
donna
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

yes
Caroline Ann
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever
Tiffany
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We enjoyed our 1 week stay. The property was clean, staff were friendly and helpful. The pool was nice, but wish there were more loungers. The breakfast was tasty and nice selection. We had the king suite and liked our room but the bed was a bit too firm for our liking. Good air conditioning in our room overall happy with the hotel.
Read More
guadalupe
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location, good service, but it seems that there’s a bit of improvement needed.
Merrill
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff were great. Rooms were clean and the pool area was very nice
Christine
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Heather
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Judy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.
James F
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Ran
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Floyd
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Read More
Duygu
icon-with Partner
with Partner
4.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....
Read More
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Kelly
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The breakfast was nothing i would chose. The wifi didnt work in the room. No hot water for a shower.
Sharon
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Jean
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
Read More
Patricia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Attila
icon-Leisure
Leisure
4.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Read More
Julian
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Mario
icon-
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Number of reviews per page
20
40