Hotel Zihua Caracol

Explore Hotel Zihua Caracol
7.4
Pleasant
From 248 reviews
Cleanliness

7.8

Room Comfort

6.6

Location

8.0

Service and Facilites

8.2

Traveler Reviews Hotel Zihua Caracol

Number of reviews per page
20
40
Top reviews
donna
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

yes
Caroline Ann
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The breakfast choices included in the stay were minimal and not to my preference. But the roof top restaraunt was fabulous and food was delicious. Best pizza ever
Tiffany
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We enjoyed our 1 week stay. The property was clean, staff were friendly and helpful. The pool was nice, but wish there were more loungers. The breakfast was tasty and nice selection. We had the king suite and liked our room but the bed was a bit too firm for our liking. Good air conditioning in our room overall happy with the hotel.
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guadalupe
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great location, good service, but it seems that there’s a bit of improvement needed.
Merrill
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff were great. Rooms were clean and the pool area was very nice
Christine
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Heather
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Judy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

no plug in bathroom, no hair dryer. Do not give out wash cloths at all no soap. Give you a tv remote with no directions and when i asked they were rude. Went to bar the workers were eatting supper and didnt want to deal with me. Finally gave me a beer. toilet did not flush well this was start of problems.
James F
icon-Leisure
Leisure
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Ran
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Floyd
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
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Duygu
icon-with Partner
with Partner
4.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....
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Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Kelly
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The breakfast was nothing i would chose. The wifi didnt work in the room. No hot water for a shower.
Sharon
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Jean
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
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Patricia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Attila
icon-Leisure
Leisure
4.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
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Julian
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Mario
icon-
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Number of reviews per page
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