Koos Hotel Boutique Tulum

Hotels
8.6
/10
Very Good
52 reviews

What Guests Say About Their Stay

Harry

10.0
/ 10
A lot of options around to shop, eat and get stuff. Safe to walk and such. a lot of ilumination

Cevdet

10.0
/ 10
Everything was perfect! But they should inform customers there is no parking opiton infront of hotel. It is too close to hotel but not hotel parking area for this reason I try to find a way to go to Hotel with a car. Parking area just 1 min walk. Other things are perfect! I will definetly go that place again.

Alexandria

10.0
/ 10
Great place! Had an amazing 7 nights. Staff were super friendly and really great bang for your buck.
In the Area
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Andador Kaan, Aldea Zama 45, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

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Swimming Pool
Parking
WiFi
Koos Hotel Boutique Tulum is a hotel is located at Tulum.
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What's around Koos Hotel Boutique Tulum

Andador Kaan, Aldea Zama 45, Tulum, Estado de Quintana Roo, Mexico, 77760
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Exterior Koos Hotel Boutique Tulum
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Discover More About Koos Hotel Boutique Tulum

Discover the enchanting allure of the Riviera Maya with a stay at

Koos Hotel Boutique Tulum

, a premier destination nestled in the heart of Estado de Quintana Roo, Mexico. This exquisite boutique hotel offers a unique blend of contemporary comfort and authentic Mexican charm, promising an unforgettable escape for discerning travelers. Room rates at

Koos Hotel Boutique Tulum

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Koos Hotel Boutique Tulum Location

Situated in the vibrant Tulum Beach zone,

Koos Hotel Boutique Tulum

is perfectly positioned to offer guests the best of this captivating region. Located just a short distance from the bustling town center, the hotel provides a serene sanctuary while remaining conveniently close to the area's most sought-after attractions. The atmosphere here is one of relaxed sophistication, with the hotel nestled amidst lush tropical greenery, offering a tranquil retreat that feels worlds away, yet is easily accessible. Guests will find themselves within easy reach of the pristine white-sand beaches that Tulum is famous for, as well as a variety of charming local eateries and artisan shops.

Koos Hotel Boutique Tulum Facilities & Services

Facilities for guests at

Koos Hotel Boutique Tulum

are designed to enhance your stay with comfort and convenience. The hotel boasts a stunning outdoor swimming pool, perfect for a refreshing dip under the Mexican sun. For those seeking relaxation and rejuvenation, a dedicated wellness center offers a range of spa treatments (additional fees apply, prices vary). Guests can enjoy complimentary Wi-Fi throughout the property. While there isn't a dedicated kids' club, the welcoming ambiance and beautiful surroundings make it a pleasant stay for families. The hotel also offers free parking for guests arriving by car, a convenient amenity for exploring the region at your own pace.

  • Outdoor swimming pool
  • Wellness center offering spa treatments (additional fees apply)
  • Complimentary Wi-Fi
  • Free parking

Koos Hotel Boutique Tulum Room Types

The room types of

Koos Hotel Boutique Tulum

are thoughtfully curated to cater to a variety of preferences, ensuring a comfortable and stylish stay. Guests can choose from a selection of well-appointed rooms, each designed with meticulous attention to detail. Options include Deluxe Rooms, offering a serene garden view, and more spacious Suites, some of which feature breathtaking ocean views. All rooms are designated as non-smoking to ensure a fresh and pleasant environment for all guests. While not all rooms are equipped with a bathtub, specific suite categories may offer this amenity. The hotel does not currently offer pet-friendly rooms.

Koos Hotel Boutique Tulum Dining & Restaurants

Culinary delights await at

Koos Hotel Boutique Tulum

, where guests can savor authentic flavors in a charming setting. The on-site restaurant, "Restaurante Koos," offers a delightful dining experience with a menu featuring a fusion of international and local Mexican cuisine. Enjoy breakfast, lunch, and dinner in a relaxed ambiance. Estimated price per person for a meal ranges from PHP 800 to PHP 1,500. The restaurant is typically open daily from 7:00 AM to 10:00 PM, providing ample opportunity to indulge in delicious dishes throughout your stay.

Koos Hotel Boutique Tulum Nearby Attractions and Activities

Beyond the serene confines of

Koos Hotel Boutique Tulum

, a world of adventure and natural beauty awaits. Explore the iconic Tulum Mayan Ruins, perched dramatically on a cliff overlooking the Caribbean Sea, offering a glimpse into ancient history and breathtaking vistas. Discover the vibrant underwater world with snorkeling or diving excursions in the crystal-clear waters of the Great Maya Reef. Immerse yourself in the mystical cenotes, natural sinkholes with stunning turquoise waters, perfect for swimming and exploring. For a taste of local life and unique crafts, wander through the charming streets of Tulum town, filled with artisan boutiques and local markets. Don't miss the opportunity to relax on the world-renowned beaches, soaking up the sun and the laid-back atmosphere.

If you are looking for other activities around

Koos Hotel Boutique Tulum

, check out the best deals on Traveloka: Recommended activities in Tulum!

How to Get to Koos Hotel Boutique Tulum from the Airport

Navigating your journey to

Koos Hotel Boutique Tulum

is made simple with various transportation options available from the nearest major airport, Cancún International Airport (CUN). The

airport transfer service of Koos Hotel Boutique Tulum

can be arranged for a seamless arrival. Alternatively, you can opt for a pre-booked private transfer, offering convenience and comfort directly to the hotel. Metered taxis are readily available at the airport, providing a reliable way to reach your destination. For a more budget-friendly option, consider shared shuttle services or local buses that connect to Tulum town, from where you can take a short taxi ride to the hotel. The estimated cost for a private transfer is around PHP 3,000 - PHP 5,000, while taxi fares may vary. If you are looking for convenient airport transfer services, booking in advance is highly recommended.

Here's how to get to

Koos Hotel Boutique Tulum

from the airport:

  • Private Airport Transfer:

    The most convenient option, offering door-to-door service. Estimated cost: PHP 3,000 - PHP 5,000.
  • Taxi:

    Metered taxis are available at the airport. Estimated cost: PHP 2,500 - PHP 4,500, depending on traffic and negotiation.
  • Shared Shuttle Service:

    A more economical choice, often requiring a transfer in Cancun city. Estimated cost: PHP 1,000 - PHP 1,500 per person.
  • Local Bus:

    Take a bus from the airport to Tulum town, then a local taxi to the hotel. Estimated cost: PHP 500 - PHP 800 for the bus, plus taxi fare.

Summary of Why You Should Choose to Stay at Koos Hotel Boutique Tulum

Choosing

Koos Hotel Boutique Tulum

for your next getaway promises an experience filled with relaxation, adventure, and authentic Mexican hospitality. The hotel's prime location, coupled with its excellent facilities and comfortable accommodations, makes it an ideal choice for travelers seeking a memorable stay. With a variety of room types available, you're sure to find the perfect fit for your needs.

Room availability at Koos Hotel Boutique Tulum

is often in high demand, so planning your trip in advance is advisable.

Booking Koos Hotel Boutique Tulum

is straightforward and can be done easily through Traveloka, ensuring you get the best rates and a hassle-free reservation process.

  • Prime location in Tulum Beach, close to attractions and pristine beaches.
  • Comfortable and stylish rooms with various views and amenities.
  • Excellent on-site dining options featuring local and international cuisine.
  • Relaxing facilities including a swimming pool and wellness center.
  • Convenient access to transportation and nearby activities.

Book your dream vacation today and experience the magic of Tulum!

Book budget hotels in Estado de Quintana Roo and discover incredible deals.

Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Koos Hotel Boutique Tulum

Swimming Pool Koos Hotel Boutique Tulum
Swimming Pool
Entertainment Facility Koos Hotel Boutique Tulum
Entertainment Facility
Common Space Koos Hotel Boutique Tulum
Common Space
Exterior Koos Hotel Boutique Tulum
Exterior
Others Koos Hotel Boutique Tulum
Others

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Outdoor pool

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

General

  • Parking

Accommodation Policy & General Information in Koos Hotel Boutique Tulum

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
, The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 22:00 - to 11:00
Available rooms at Koos Hotel Boutique Tulum
16
Another facilities in Koos Hotel Boutique Tulum
Smoke-free area, Safety deposit box, Outdoor pool, Bicycle rental, Free WiFi

Frequently asked question in Koos Hotel Boutique Tulum

What are available facilities at Koos Hotel Boutique Tulum?
There are top facilites at Koos Hotel Boutique Tulum such as Swimming Pool, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Koos Hotel Boutique Tulum?
The standard check-in time at Koos Hotel Boutique Tulum is starting from 15:00 - 22:00 while the latest check-out time is at Before 11:00
What is the star rating of Koos Hotel Boutique Tulum?
Koos Hotel Boutique Tulum is a 3.0-star hotel.
How many rooms are available at Koos Hotel Boutique Tulum?
Koos Hotel Boutique Tulum has 16 rooms in total.
Does Koos Hotel Boutique Tulum provide parking?
Yes, Koos Hotel Boutique Tulum provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Koos Hotel Boutique Tulum

8.6
Very Good
From 52 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews Koos Hotel Boutique Tulum

Number of reviews per page
20
40
Top reviews
Harry
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A lot of options around to shop, eat and get stuff. Safe to walk and such. a lot of ilumination
Cevdet
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Everything was perfect! But they should inform customers there is no parking opiton infront of hotel. It is too close to hotel but not hotel parking area for this reason I try to find a way to go to Hotel with a car. Parking area just 1 min walk. Other things are perfect! I will definetly go that place again.
Eddie
icon-Leisure
Leisure
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Cute property, nice staff. Good for families or older couple’s looking for a safe and quiet area of Tulum. Not close to the beach or downtown (old town) where the shopping, restaurants and bars are at. But I rented a e-bike and made an adventure out of it.
Rich
icon-with Partner
with Partner
2.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

I never got checked in. The process involved a WhatsApp message of which I was not aware. It required a check in 24 hours prior to arrival. I’ve never heard of this. Thus after finding the hotel, I wasn’t checked in for it. Very difficult to check in. The hotel was very difficult to find as well. Once I found it, there was no one at the desk. After weighing our options, we left and went home. Frustrating, to say the least.
Read More
Alexandria
icon-
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Great place! Had an amazing 7 nights. Staff were super friendly and really great bang for your buck.
Denis
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 162 week(s) ago

Expedia Group verified review

The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didn’t do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge “tips” at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.
Read More
Monica
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 210 week(s) ago

Expedia Group verified review

It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell it’s a hotel.
Leticia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Very nice hotel, eco-friendly, very clean and the staff very attentive..
robert
icon-Leisure
Leisure
10.0
/10
Reviewed 219 week(s) ago

Expedia Group verified review

staff was very friendly and helpful
Mara
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 221 week(s) ago

Expedia Group verified review

I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.
Read More
Nileshwari M
icon-Leisure
Leisure
8.0
/10
Reviewed 224 week(s) ago

Expedia Group verified review

I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.
Read More
Valerie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 225 week(s) ago

Expedia Group verified review

First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.
Michael
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

The pool on the rooftop was nice. The common area on our floor was cosy. Had a bar area but was not in service when we checked in. Our toilet had no water to it so we had to fill the bowl from the bathroom sink every time we needed to flush. There were no face cloths or small hand towels. Not very insulated for quietness, heard every noise outside our room whether it was people talking or birds chirping etc
Read More
ODALYS
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

I love this property and the surroundings. It was an amazing experience. My daughter selected this particular hotel because she wanted an quiet and vintage looking hotel. The pictures is exactly what you are getting. Clean, lovely staff, surrounded by many restaurants and other stores and things you might need. They were a bit understaff because of Covid so there was no food service after 4pm but they do have access and walking distance restaurants plus delivery services. I will definitely recommend if you are seeking a beautiful, classy, quiet place to have tons of fun throughout the day and come and relax in a clean and calming atmosphere. Ko’os has definitely become one of my favorites stay in Tulum.
Read More
lisa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 231 week(s) ago

Expedia Group verified review

The hotel itself was ok however the location was terrible. If we weren’t driving we would not have been able to get anywhere easily and even with the driving the hotel is in an area that’s so hard to navigate to. On the first night temperature dropped where it was cold. We requested blankets and they didn’t have any. We had to wait the following day to get some.unfortunately i didn’t get their names but the 2 men who were at the desk were pleasant and helpful but the woman Juliet or Julianna was not accommodating at all. The first room that was given to us had a strong chemical smell so the man at the front desk moved us to another room.the next day Juliet or Julianna(not sure of name) was more concerned about charging us additional as if it didn’t matter to her that the assigned room had a toxic smell. I’m addition the man at the front desk offered us free drinks on the first night due to the inconvenience but on the day of checkout she tried billing us as if we were lying. This wasn’t my first trip to Tulum so I can say from experience better locations and also friendlier personalities.would not stay here again or recommend
Read More
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 257 week(s) ago

Expedia Group verified review

I had a very pleasant time in koos Brenda was an awesome hostess
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 259 week(s) ago

Expedia Group verified review

Muy acogedor, tranquilo y con linda decoración. El área de la localidad es muy bonita también. Lo único que deben mejorar es la claridad que entra a los cuartos en la noche, en lo demás excelente.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 261 week(s) ago

Expedia Group verified review

Nice and quiet hotel. Great location. Thumbs up!
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 264 week(s) ago

Expedia Group verified review

Great property but could be better signposted. Difficult to find at nighttime in taxi.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 274 week(s) ago

Expedia Group verified review

Nice place to stay. Just note that the “free breakfast” includes a toast, coffee and an orange juice :)
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Koos Hotel Boutique Tulum

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 52 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Koos Hotel Boutique Tulum

Number of reviews per page
20
40
Top reviews
Harry
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A lot of options around to shop, eat and get stuff. Safe to walk and such. a lot of ilumination
Cevdet
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Everything was perfect! But they should inform customers there is no parking opiton infront of hotel. It is too close to hotel but not hotel parking area for this reason I try to find a way to go to Hotel with a car. Parking area just 1 min walk. Other things are perfect! I will definetly go that place again.
Eddie
icon-Leisure
Leisure
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Cute property, nice staff. Good for families or older couple’s looking for a safe and quiet area of Tulum. Not close to the beach or downtown (old town) where the shopping, restaurants and bars are at. But I rented a e-bike and made an adventure out of it.
Rich
icon-with Partner
with Partner
2.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

I never got checked in. The process involved a WhatsApp message of which I was not aware. It required a check in 24 hours prior to arrival. I’ve never heard of this. Thus after finding the hotel, I wasn’t checked in for it. Very difficult to check in. The hotel was very difficult to find as well. Once I found it, there was no one at the desk. After weighing our options, we left and went home. Frustrating, to say the least.
Read More
Alexandria
icon-
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Great place! Had an amazing 7 nights. Staff were super friendly and really great bang for your buck.
Denis
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 162 week(s) ago

Expedia Group verified review

The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didn’t do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge “tips” at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.
Read More
Monica
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 210 week(s) ago

Expedia Group verified review

It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell it’s a hotel.
Leticia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Very nice hotel, eco-friendly, very clean and the staff very attentive..
robert
icon-Leisure
Leisure
10.0
/10
Reviewed 219 week(s) ago

Expedia Group verified review

staff was very friendly and helpful
Mara
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 221 week(s) ago

Expedia Group verified review

I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.
Read More
Nileshwari M
icon-Leisure
Leisure
8.0
/10
Reviewed 224 week(s) ago

Expedia Group verified review

I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.
Read More
Valerie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 225 week(s) ago

Expedia Group verified review

First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.
Michael
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

The pool on the rooftop was nice. The common area on our floor was cosy. Had a bar area but was not in service when we checked in. Our toilet had no water to it so we had to fill the bowl from the bathroom sink every time we needed to flush. There were no face cloths or small hand towels. Not very insulated for quietness, heard every noise outside our room whether it was people talking or birds chirping etc
Read More
ODALYS
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

I love this property and the surroundings. It was an amazing experience. My daughter selected this particular hotel because she wanted an quiet and vintage looking hotel. The pictures is exactly what you are getting. Clean, lovely staff, surrounded by many restaurants and other stores and things you might need. They were a bit understaff because of Covid so there was no food service after 4pm but they do have access and walking distance restaurants plus delivery services. I will definitely recommend if you are seeking a beautiful, classy, quiet place to have tons of fun throughout the day and come and relax in a clean and calming atmosphere. Ko’os has definitely become one of my favorites stay in Tulum.
Read More
lisa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 231 week(s) ago

Expedia Group verified review

The hotel itself was ok however the location was terrible. If we weren’t driving we would not have been able to get anywhere easily and even with the driving the hotel is in an area that’s so hard to navigate to. On the first night temperature dropped where it was cold. We requested blankets and they didn’t have any. We had to wait the following day to get some.unfortunately i didn’t get their names but the 2 men who were at the desk were pleasant and helpful but the woman Juliet or Julianna was not accommodating at all. The first room that was given to us had a strong chemical smell so the man at the front desk moved us to another room.the next day Juliet or Julianna(not sure of name) was more concerned about charging us additional as if it didn’t matter to her that the assigned room had a toxic smell. I’m addition the man at the front desk offered us free drinks on the first night due to the inconvenience but on the day of checkout she tried billing us as if we were lying. This wasn’t my first trip to Tulum so I can say from experience better locations and also friendlier personalities.would not stay here again or recommend
Read More
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 257 week(s) ago

Expedia Group verified review

I had a very pleasant time in koos Brenda was an awesome hostess
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 259 week(s) ago

Expedia Group verified review

Muy acogedor, tranquilo y con linda decoración. El área de la localidad es muy bonita también. Lo único que deben mejorar es la claridad que entra a los cuartos en la noche, en lo demás excelente.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 261 week(s) ago

Expedia Group verified review

Nice and quiet hotel. Great location. Thumbs up!
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 264 week(s) ago

Expedia Group verified review

Great property but could be better signposted. Difficult to find at nighttime in taxi.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 274 week(s) ago

Expedia Group verified review

Nice place to stay. Just note that the “free breakfast” includes a toast, coffee and an orange juice :)
Number of reviews per page
20
40