Marazul Hotel Boutique

Wasn’t open

Orbitz posting says front desk open 24/7. Hotel closed when arrived. Chain on front door. Looked like no guests in hotel. No answer when phoned hotel no.

I arrived at the hotel yesterday evening to find the hotel closed. I tried to contact the number provided on your website however the number was engaged. The gentleman that lived next door to the hotel advised that the hotel is closed I asked my transfer to stay with me as I was trying to book another hotel asap. Then he told me that they are going another 25usd to transfer me to another hotel. Thankfully I was able to book a hotel around the corner. I have been trying to contact Expedia however you have made it so difficult to get in contact with you.

Raúl and the other lady at front desk are super friendly and always willing to help!

It was a good experience overall

BOOK AT YOUR OWN RISK!!! Not an easy access for taxi and reception don’t speak “as they say” English. The door of the bathroom was damage on the bottom, I hear noisy early morning and late at night their voice echoing and I can hear it in my room all the time. One time we left the air conditioning on because in the afternoon we want our room when we return to be hot and then without notice they opened our room turn off the light without our permission. Checking out was no help and the shower head and faucet has rust. No shampoo,conditioner,body soap, hot water to drink. Be ready for the worst experience. Checking out we rang the bell but No one came out and help us to get a taxi and promise that they would. Really sad experience.

The place was great in a nice central location.

clean, quiet, and close to the bus terminal.

I only stayed from late evening to early morning so I didn't get out to walk around much. The room was excellent! It's weird how the salt made the bathroom faucet and soap dish look horrible in the otherwise immaculate room.

Great location for me, many restaurants and sights and bus close by.

clean

No toilet paper i have to ask for it, dirty room, very hard to open the door with the key,dirty towels, a lot spider webs, area it’s not to safety after 8:00 at night.

No Hot water , no dining room is been closed, no Safe deposit boxes , cleaning person had no idea how to clean :(

Very friendly staff. Nice stay!

Dirt, old, everything is so broken.

Great little spot to stay close to everything the staff is great Martha’s a great host and eager to make your stay pleasant I recommend downloading google translate and what’s app and a little patience language barrier will not be a problem

Liked the staff, bathroom electrical switch for light was popping out

We got on very, very late and the staff were very accomodating no fault there. The linens were not in great shape quite pilly snd uncomfortable. The bathroom tsp was rusty and needed replacing. There was domething on the back of the bathroom door thst looked like someone had been sick. The bottom of the door was in bad shape lotos of chunks missing. Room was basic, bed was large and comfortable enough (given problem with the linens. We left esrly and I fid not see too much of the property. I would not stay here again.

It's on a nice quiet street just off an area with good restaurants, and an easy walk to the center of Cancun. The room was well appointed and clean, with good firm bed; I slept well. A few issues I had: The first night, a Sunday, there was a very loud party right outside my room, but the noise stopped at 12:15, so not that bad. I didn't get maid service till 5 day in, but they would have if I requested. You should try to get a room on a higher floor (though there's no elevator); many of those have balconies. Mine was on the first floor with no view exept a dark light shaft.

Dogs barking all night. Safe location minutes away from shops bars and restaurants. Room spacious and clean. Comfortable bed.