Sunscape Puerto Vallarta Resort & Spa All Inclusive

Bajo mucho la calidad de la comida y buffet,

Food is not the best

I love it

Love to stay

Property needs some attention and updates. But the STAFF was great! Smiles and very courteous everywhere we visited. We also took advantage of the Explorer's Club (Kids Club) and the kids loved it. The girls there are super nice and very welcoming to our little ones. Gina, Nayeli Sandra and Diana need to get the recognition there. Great attitudes! Overall, we enjoyed our stay and really close to the Malecón(Boardwalk) and airport. Would definitely come back. Hopefully by then, some updates/upgrades have been made. But the staff alone make up for that.

The variety of food was not the best, and hotel was not well equipped for heavy rain and flooding. However, the management of the hotel was great at helping with our request, for example we got a new room due to the air conditioning not working. Overall, it was not the best experience.

Needs more dinning options. The lobby TOO hot at night time.

This hotel is in poor condition. The restaurant area, reception, and open bar are leaking everywhere. The only good thing about this place is its waiters. It's very expensive for the service they offer.

Was leaking everywhere , front desk was not the best but regular , people they do the rooms and outside of the pool ect were very nice love them . Food was not that good only breakfast was ok

Great resort with a lot of fun activities. The beach was clean. The staff is outstanding from the front desk to the servers and the cleaning staff. Everyone greets you entry time they see you. The 24hr cafe was fantastic. My main complaint was the food. It was not good at all. Breakfast lunch and dinner at the buffet were always lacking options and the options tasted awful. The only thing I really ate was the tacos at the Mexican restaurant other than that we had to keep leaving the resort to the mall next door to get food.

Lovely lots of things around

Terrible. You cancelled paid in full reservation because I couldnt get there the day of. Delta caused the delay. Not me. Don’t understand why you would just cancel my entire stay.

I believe this is a 3 star hotel, it provides the minimum for a good stay: Comfortable beds, some good food options, very helpful staff, ocean front. Old property, needs lots of maintenance. Some hints: from the moment you arrive people will work hard to sell you something, It cost me 3 hours of my time fending off sales people and in exchange I received some good discounts. The place is crowded, but I like that as opposed to higher end resorts that are lonely. Met lots of families. All buffet/restaurants have at least a few good options, trial and error. I enjoyed the entertainment program. Kids had a blast, didn’t want to leave.

Staff was very kind and hospitable. The activities for the kids were good and easy to join and leave! They had a waterside area, pool with shallow part and tame spots along the beach for the littles to play. The entertainment was good and the food and drinks were also good. We have been to higher rated resorts but this one was everything we needed and perfect location along the beach and close to airport!

Room smiles, ac unit Very noisy.

We did not like the noise, food was sub par, resort shape was shabby, elevator broke down and did not like the pressure sales in the lobby.

My kids loved the kid's waterpark area, where we spent a lot of time. The big pool was nice and warm, but in need of repair. They closed the pool at least 2 times on our 6 day stay, not sure why. The food choices at the sunclub were iffy, lacked seasoning or flavor. Once had a potato salad where the potatoes were raw. I got my parents the best upgraded room, and their bathroom door kept sliding open. Not sure the sunclub upgrade was worth it, they had an area on the beach but allowed others to sit there. Once, we were asked for our room number to make sure we belonged there, but a large group (12 ) of mostly non sunclub members, and other groups were not asked. My family and I felt a little discriminated as we are Latinos. Employees were warm and welcoming for the most part, but the facilities were lacking. We've stayed at Secrets and NowAmber (which is now Dreams) resorts before, and loved them. So we were disappointed by this sister property being so far below what we expected.

I had a great time at this resort in the last week. The stay was great for the most part. However, it could be more updated, have more dining options, and the property could improve on the cleanliness.

Todo muy bien!

this property lacks a hot tub. the food in the italian restaurant was great but the rest of tge options were mediocre. location is good.