The Pyramid Cancun By Oasis - All Inclusive

This place was way too big for us. Dining options were not explained very well and hard to find speciality restaurants. We could never find a spot by the pool! So sat on towels on beach. Never could find even a chair on beach either.

Restaurants were well varies. We loved Cayeres our favorite. Gourmet food. Abram chef #1 in cacun. Waitress very friendly and hopefully. Room was clean . AC not cooling properly.

I’m not going second time, was ok but not great and enjoyed.

Clean room,outdoor pool was really cleaned. Restaurant food really good.

Dear Expedia Customer Support, I am writing to formally complain about my recent hotel stay booked through Expedia. Unfortunately, this experience was extremely disappointing, stressful, and far below acceptable hospitality and safety standards. From the beginning of the stay, we encountered multiple serious issues that significantly affected our trip experience: • The room conditions were unacceptable upon arrival, including visible female hair on the bed and signs of poor cleanliness. • There were insects in the room, which created major hygiene concerns. • The beds were extremely small and uncomfortable, and there were not enough blankets provided. • The air conditioning and electricity stopped functioning during the final day of our stay, making the room extremely uncomfortable and unusable. • Restaurant accommodations and overall guest service were very poor throughout the stay. The most serious issue, however, was the repeated privacy violations by hotel staff. On multiple occasions, staff members entered our room without proper permission. In one instance, staff entered while we were inside the washroom/shower despite us clearly shouting “No.” This was extremely disturbing, invasive, and completely unacceptable from a guest safety and privacy standpoint. Additionally, communication and support from hotel staff were inadequate, and no meaningful accommodations or resolutions were offered despite these ongoing issues.

Poor planning and coordination on the part of the hotel. Paid for full package but was barely able to use much of anything due to the crowds. Food was ok. You get what you pay for.

Our room was cleaned every day, the staff was super friendly and kind. We’re definitely coming back!!

Muy bonito el ambiente

This Resort is AMAZING, it has everything. With an very nice customer service Room is not fancy or updated as others but it has everything We need and it is comfortable and clean. Swimming pool is super big and beautiful!!!! It has many options to eat and with all inclusive We had the opportunity to try many different exclusive elegant and high class restaurants as Sakura, Careyes, Black Sense and, Benazusa. Breakfast Buffet is perfect with diversity of food options and the Cocoa Brunch restaurant was one of our favorites too for the every day fish/shrimp tacos and cocktails Bar by the swimming pool was one of our favorite spot with spectacular ocean views We loved Everything and hopefully will coming back soon…. Absolutely recommend for everyone

GUYS. They were cucarachas . ROACHES in my room …. I was actually hiding them cause i did not want my wife to see it . How can i get a refund? It was horrible

I would not recommend you stay at this place very outdated. Everything was broken not working. Food was not edible. Pictures and videos are nothing like once you arrive there.

Todos muy atentos y amables. El cuarto estuvo impecable. El mesero Rudy se portó muy atento con nosotros.

Na

We are returning clients who consistently value the attentive service. It is a remarkable establishment in Cancun, Mexico.

Great

Everything was great!!

We strongly recommend that people avoid this resort. We’ve stayed at eight different resorts before, and this is by far the worst experience we’ve ever had. The food was terrible—we felt sick every day and suspect food poisoning. Much of the food seemed improperly handled: items were kept lukewarm, deep-fried foods were overcooked in what looked like reused, dark oil, and the menu was very repetitive. Every restaurant offered the same salads and desserts, with artificial-tasting cream. Most dishes were dry and overcooked, and there were no quality seafood options like shrimp, crab, or fresh fish at the buffets. The drinks were also disappointing—very diluted, with barely any alcohol. The beach area was poorly maintained. Out of a large property, there were only about 15 chairs available, and most were broken. There was no staff service on the beach, so we had to walk back frequently to get drinks. Empty bottles and trash were left around until we asked staff to clean them up. The bathrooms were in very poor condition—dirty, with broken locks, no toilet seat lids, and no soap available. Our room also had maintenance issues, including a leak from the ceiling. We reported it, but the overall experience was extremely disappointing.

Very good place to travel

Cuartos viejos, al igual que muchas areas

Staff not very accommodating especially compared to other all inclusive resorts in the area.