Wyndham Residences Tulum

Mixed experience. On the positive side, the restaurant staff were wonderful! However, the stay was marred by construction and a forced room change on my final night. Front desk coordination was also poor; I was asked to pay for breakfast despite having proof it was included in my booking. Great food, but the management and logistics need a lot of work.

We loved this hotel and would definitely come back. Daily breakfast was included, the room was beautiful and spacious, and the staff was super friendly and helpful. You also can park your car for free in the underground parking garage. The only deterrents were that the walls seem thin and you can sometimes hear other guests, and the hotel plays very loud club beat music in the restaurant/pool area starting at 8:30 a.m. and lasting all day. Otherwise it was wonderful, and we will definitely return.

Clean room and great design. The hotel is super new which is an advantage but quite far from the main area and there is nothing much around. Staff was helpful

Got off to a terrible start. We arrived around 11:00am (with a 3:00pm check-in) and the front desk told us there were no rooms available / the hotel was booked. We were able to book a room on Expedia right then and there, with almost a dozen rooms showing as available. That alone felt dishonest and set the tone for the rest of the experience. While we waited, the front desk told us to go eat breakfast. After we ate, we were then told breakfast was not included—another bait-and-switch. To make the first impression even worse, there was a sewage leak @ the front entrance that went unaddressed for three days. The issues continued throughout the stay. The room was missing basic amenities like a mini fridge, and there was clear inconsistency between rooms—other rooms had patio furniture, but ours had none. The continental breakfast itself was very poor quality, so we offered a reasonable compromise: we suggested skipping breakfast the following day. Instead of handling this professionally, the restaurant manager and front desk reacted completely inappropriately, “guilt tripping” us and even suggesting they would make the staff pay. That was unprofessional, unnecessary, and unacceptable. Eventually the hotel manager stepped in and agreed to our suggestion, but it should never have escalated like that. Facilities were also disappointing: the gym was missing basic equipment and all of the treadmills were malfunctioning, and the “adult spa” pool was ice cold. HARD PASS

Great time in Tulum Wyndham, overall experience could have been better if there were more options on dining at the resort but the outside dining options were great so we enjoyed time outside of the resort and in the city

good stay

When we did the check in none of the VIP services were given. We ask for the sparkling wine and the lady said she thought they did not have any, but did not even checked. We then asked for a late check out and she said they were unable to do that. In the morning we decided to see if we stayed longer and Hotels.com showed many available rooms. I believe the person at the reception did not want to be bother with getting the wine and giving us the late checkout. Once we saw they just did not honor the service we decided not to book there again.

This was our first time visiting Tulum, and aside from this hotel, our experience was wonderful. The people, service elsewhere, and overall destination were great. Unfortunately, this hotel significantly missed the mark. We arrived to a room with no hot water and were unable to reach the front desk. The food served at the on-site “restaurant” was inedible. Several amenities were misrepresented, including a spa, convenience store, and white sand beach. There is no beach on-site, and accessing one requires a costly taxi ride & beach club fees at another hotel. When we asked to check out early due to these issues, hotel staff were unhelpful and unwilling to accommodate us, despite multiple attempts and Expedia’s involvement. This property did not meet expectations and was not as advertised. We left days early and still have not been contacted by property about issues.

Food is bad, cheesecake was really hard. Food is expensive for the quality and price. Buffet is not very good either, better to eat out somewhere different. Rooms are clean and comfortable. The room with the pool, the water is cold, and turbins will work 7 pm only, then you have cold water, if you go in winter break don't take that room. Staff is kind and helpful

Not the best property and not worth the money

Room isn’t sound proof, hotel amenities are very basic (like a motel)

New but feels unfinished Clean, new hotel with decent, spacious rooms, but it felt empty, unfurnished, and not fully finished. Service: The security guard was by far the most helpful and always happy to answer questions. Rooms: Spacious but lacking basics like sufficient towels and a fridge. Two free bottles of water daily were appreciated. Location: Walkable to restaurants (10 mins to main road), but the beach is a long, hot walk. The road outside is poorly lit at night and unpleasant to cross due to sewage smells. Transport: No beach shuttle, bikes, or umbrellas like other hotels, but bikes available from the main road if needed. Taxis are very expensive, which makes getting around frustrating. Facilities: Large gym and padel courts, though the gym also feels unfinished. Overall: Fine for a short stay thanks to being clean and new, but missing basic amenities you’d expect from a Wyndham.

Do not stay at this Hotel, The Television doesn’t work, The Hot Tube doesn’t work, the elevator doesn’t work, Everything cost , it cost $4 just to get a glass of orange juice. And the breakfast that is included in the morning, is not even worth going to. Its flies all around it. It’s only bacon, no other options to choose from. And even when they bring the food out, it’s still cold. I wouldn’t recommend this hotel for anyone to go.

The hotel was absolutely gorgeous. Our rooms were incredible with Súper comfortable beds, spacious bathrooms and beautifully decorated. The pools were gorgeous and clean and the gym well equipped. The staff were all so lovely and helpful. Alvero in the bar/restaurant was especially wonderful and made our stay really special. It was my birthday and they presented us with wine, fruit and cake. Really kind.

Very aesthetically pleasing hotel, modern with multiple pools. We rented a car, which was a big reason we picked this hotel - otherwise you're walking 5-10 minutes to get even get to the first street in the heat, a covered parking lot kept us sheltered from the rain. A pipe burst in our complex, so they moved us to a suite which was a very suitable fix for us. We didn't use the gym facilities but they looked very nice. A padel court which we also didn't use. Staff was friendly the whole time. I'd stay again, as long as I had a car.

Clean room, nice staff, beautiful pools.

The property looks nice but no more than that. The outdoor jacuzzi didn’t work, the coffee machine DiDNT work!!!!!!! The breakfast was terrible!!!!!!!!!!!

Nice hotel and clean. The pool is so beautiful

Restaurant, front desk and facility staff were the best around. Wyndham is very lucky to have such amazing staff. The pools are relaxing and beautiful and it's a great place to unwind if you are not looking to stay in the loud beachfront party scene. However, be aware that the walls are paper thin and the hotel A/C system is hit or miss. So bring ear plugs and make sure you check the a/c works in your room before settling in.

I was disappointed with the overall stay. The room lacked amenities. Water pressure was off in the restroom, and there was a Lack of hot water. The service was terrible. The free breakfast buffet was disgusting, and there were flies all over the food. We were so disappointed that we checked out one day early.