윈덤 레지던스 툴룸

Quarto novo e renovado. Hotel cheirando a novo! Piscina excelente, tem quadra de paddle e academia! O ponto alto e a atenção da equipe do restaurante, o pessoal foi muito simpático, principalmente o Martin, a simpatia em pessoa! Voltarmos com certeza!

We loved this hotel and would definitely come back. Daily breakfast was included, the room was beautiful and spacious, and the staff was super friendly and helpful. You also can park your car for free in the underground parking garage. The only deterrents were that the walls seem thin and you can sometimes hear other guests, and the hotel plays very loud club beat music in the restaurant/pool area starting at 8:30 a.m. and lasting all day. Otherwise it was wonderful, and we will definitely return.

Très calme, propre et confortable.

Penthouse avec un bac et non une petite piscine privée non chauffée

Clean room and great design. The hotel is super new which is an advantage but quite far from the main area and there is nothing much around. Staff was helpful

Got off to a terrible start. We arrived around 11:00am (with a 3:00pm check-in) and the front desk told us there were no rooms available / the hotel was booked. We were able to book a room on Expedia right then and there, with almost a dozen rooms showing as available. That alone felt dishonest and set the tone for the rest of the experience. While we waited, the front desk told us to go eat breakfast. After we ate, we were then told breakfast was not included—another bait-and-switch. To make the first impression even worse, there was a sewage leak @ the front entrance that went unaddressed for three days. The issues continued throughout the stay. The room was missing basic amenities like a mini fridge, and there was clear inconsistency between rooms—other rooms had patio furniture, but ours had none. The continental breakfast itself was very poor quality, so we offered a reasonable compromise: we suggested skipping breakfast the following day. Instead of handling this professionally, the restaurant manager and front desk reacted completely inappropriately, “guilt tripping” us and even suggesting they would make the staff pay. That was unprofessional, unnecessary, and unacceptable. Eventually the hotel manager stepped in and agreed to our suggestion, but it should never have escalated like that. Facilities were also disappointing: the gym was missing basic equipment and all of the treadmills were malfunctioning, and the “adult spa” pool was ice cold. HARD PASS

El hotel muy bonito pero se escucha todo en las habitaciones y parece que nunca terminaron la entrada, prendieron una planta que el humo entró a los cuartos y el servicio más o menos. El desayuno es lo mismo todos los días y no esta caliente

Muy bien

Great time in Tulum Wyndham, overall experience could have been better if there were more options on dining at the resort but the outside dining options were great so we enjoyed time outside of the resort and in the city

good stay

When we did the check in none of the VIP services were given. We ask for the sparkling wine and the lady said she thought they did not have any, but did not even checked. We then asked for a late check out and she said they were unable to do that. In the morning we decided to see if we stayed longer and Hotels.com showed many available rooms. I believe the person at the reception did not want to be bother with getting the wine and giving us the late checkout. Once we saw they just did not honor the service we decided not to book there again.

This was our first time visiting Tulum, and aside from this hotel, our experience was wonderful. The people, service elsewhere, and overall destination were great. Unfortunately, this hotel significantly missed the mark. We arrived to a room with no hot water and were unable to reach the front desk. The food served at the on-site “restaurant” was inedible. Several amenities were misrepresented, including a spa, convenience store, and white sand beach. There is no beach on-site, and accessing one requires a costly taxi ride & beach club fees at another hotel. When we asked to check out early due to these issues, hotel staff were unhelpful and unwilling to accommodate us, despite multiple attempts and Expedia’s involvement. This property did not meet expectations and was not as advertised. We left days early and still have not been contacted by property about issues.

Food is bad, cheesecake was really hard. Food is expensive for the quality and price. Buffet is not very good either, better to eat out somewhere different. Rooms are clean and comfortable. The room with the pool, the water is cold, and turbins will work 7 pm only, then you have cold water, if you go in winter break don't take that room. Staff is kind and helpful

La habitación bien pero no nos dejaban agua y café diario; teníamos que pedir una toalla porque éramos tres personas; no nos pusieron las tazas, ni los vasos completos y pedimos ayuda a recepción porque olvidamos algo en un taxi de sitio y nadie nos ayudó, cuando podían ver por las cámaras para identificar la unidad pero no lo hicieron.

Not the best property and not worth the money

La atención en recepción mala.

Room isn’t sound proof, hotel amenities are very basic (like a motel)

New but feels unfinished Clean, new hotel with decent, spacious rooms, but it felt empty, unfurnished, and not fully finished. Service: The security guard was by far the most helpful and always happy to answer questions. Rooms: Spacious but lacking basics like sufficient towels and a fridge. Two free bottles of water daily were appreciated. Location: Walkable to restaurants (10 mins to main road), but the beach is a long, hot walk. The road outside is poorly lit at night and unpleasant to cross due to sewage smells. Transport: No beach shuttle, bikes, or umbrellas like other hotels, but bikes available from the main road if needed. Taxis are very expensive, which makes getting around frustrating. Facilities: Large gym and padel courts, though the gym also feels unfinished. Overall: Fine for a short stay thanks to being clean and new, but missing basic amenities you’d expect from a Wyndham.

Très bel hôtel, la piscine, salle de sport etc…deco parfaite, personnel à l’écoute. Nous recommandons

Pas d’eau dans la douche et pas d’eau chaude trois jours de suite. Le buffet du petit déjeuner est vide et ne contient pas de produits frais. La commande à la chambre pour un frite a coûté 18$ canadien pour une minuscule portion. La femme de chambre passe vers 17h, la vaisselle n’est pas faite et les serviettes ne sont pas changées. Le manager est indisponible pour de l’aide ou du soutien. J’ai demandé un dédommagement, pas de suivi.