Carlton Square Hotel

This Hotel failed to notify in "Hotel Details" on Expedia or emails that it was, at the time of my stay: ripping up the hallway carpet on all 6 of 6 floors grinding flooring glueing on new carpet Accordingly I was subjected to disrupted old carpet dust, concrete dust and black mould dust. This was from the lift exit all down the hall to my room door. I took photos to prove this. The concrete dust and mould was trampled into my hotel room carpet. Whilst the hotel staff were lovely and tried to tick all boxes on customer care they could not change the irrefutable fact that the Hotel Owners saw fit to take customer money without informing them of the health risk to customers. This was a breach of Expedia's policies and, certainly in Australia Health & Safety laws to subject any person to this dust and black mould hazard. I have bad asthma and this was an extremely bad environment for me I would never have consented to. I arrived at about 1030PM on Valentines Day and had no alternative to stay the night as no other hotels were available. On the second night the lovely staff moved me to the only floor (of 6) that had HALF a carpet PARTIALLY laid. The Hotel Owner's greed was a massive breach of customer trust. Sadly a Manager made a staff member "sweep" the black mould and fine dust in a non-ventilated environment. Obvioulsy pointless, worsening the dust and a hazard for the staff member. I showed my Uber Driver the photos and he was so horrified.

Amazing room and very welcoming staff. Beautiful hotel in a great location

The staff was extremely helpful in every way possible and the food for breakfast was pricy but worth every penny!

Great hotel. Did not use dining facilities. Staff really helpful

This place was amazing! The restaurant was absolutely delicious! The rooms and staff were wonderful. Great location in a beautiful town! I recommend this place highly!

V clean room. Comfortable bed. V helpful staff

Very friendly staff

Clean nice hotel - staff was very welcoming and friendly. The restaurant at the hotel was excellent. I would highly recommend.

Bathroom shower design can be improved upon. Also, the sink valve stuck, had to call in 3rd party to service. Our booking seemed to have included breakfast because the add on option was greyed out. At hotel restaurant, staff demanded payment right then and there, didn’t allow we add to the room to settle at check out …

The hotel itself was lovely. Restaurant was great. Our server was fantastic. Staff at the front desk were nice as well. My only complaint was after 2 days I asked for maid service for our bathroom and clean towels. When I came back to my room there was a bag of 2 towels and a washcloth hanging on the door knob. Called to complain and the girl from the desk came up and brought us clean cups, tea and coffee and took away or dirty towels. She said there was no one there from housekeeping.So..

Large clean room with good a/c. The added fold up bed for an adult was quite large and comfortable although expensive. 2nd time at this hotel this year. Food is always good. Great location for restaurants, shopping and airport.

Lovely room and staff

A public parking garage is under the hotel & the hotel will give you a discount card to use. Yes, you can use the card for in & out repeatedly. Great savings.

It was a delight to stay at the Carlton Square Hotel. Everything about it was perfect. Comfort, size of room, staff, cleanliness, food all excellent. Home away from home.,

Great stay, rooms are comfortable and the staff is very pleasant.

Excellent

fourth stay at this hotel always more than satisfied with everything. Staff is excellent

This hotel was absolutely the best - excellent for shopping, dining and sightseeing. It was a very convenient location for getting to the airport via the bus. Definitely would recommend as a place to stay in Haarlem and will return if we should ever be in the area!

Great hotel and staff always attentive to the guests. Restaurant food is lovely would highly recommend the Steak Frites for an evening meal. Thanks all see you next week

Nice hotel and friendly staff. Very convenient location.